This office is cruel and rude. These agents in Kennewick are flat out mean. They make promises to…read moreschedule you with a supervisor, and then they never arrive. Call the 1800 number instead!

I spent time in the Social Security office both on Friday morning, and Monday morning. Neither time…read moredid I have an appointment, so I checked in via the kiosk and waited until those with appointments were taken care of before my ticket was called. Friday was very busy, and I waited for some time, Monday was not busy. I was there when the doors opened at 9am, and home by 9.30 with my business taken care of. I thought everyone I dealt with, including the guard who met us at the door, was professional, courteous, helpful, and readily smiled. Tip: there is a large tv screen on the wall facing the waiting chairs. The upper left corner shows the number being called.

Went in to renew my license. I was wearing a sling on one arm as I had recently broken my shoulder…read more The woman helping me took my picture, asked how many years I wanted to renew and told me the cost. As I'm getting out my wallet, she looks at my arm and asks "what's that about"? I explain and she says "oh, ok, come back when it's healed. I'll make a note in our system." Huh??? Absolutely unbelievable. HORRIBLE EXPERIENCE.

We had an appointment today showed up with everything needed to get an enhanced license. They would…read morenot accept eStatements as proof of residence even though we don't receive any statements through mail. Wouldn't let us print our statements and come back made us reschedule for another day! Super frustrating!

Poor over the phone encounter. Hopefully better in person, at which point I will revise my review.read more

From the owner: Vehicle Licensing (i.e. license plates, tabs, titles, etc.), Recording (i.e. marriage licensing,…read moreplats, documents, etc.), and Elections/Voter Registration.

This place DOES NOT have their shit together what so ever. They also can't do their jobs right…read more They lose paperwork so you have to stay in there longer instead of being released when you're supposed to be. Nobody knows what's going on with inmates. Incompetent doesn't even cover it.

I can't say enough great things about the Kennewick Army Recruiting Station. I have been traveling…read moreout of state for work since spring of this year, but had so many tasks left to complete for my submission through AMEDD. SSG Christian Perez and everyone here at the Kennewick Army Recruiting Station supported me throughout this process. They were willing to match my effort, and they went above and beyond when I needed it the most. Their willingness to support me reflects the selfless service and brotherhood that so famously defines the Army. Proud and grateful to have completed my Oath of Office with CPT Jordan T. Gilbert and the whole crew at the Kennewick Army Recruiting Station. If you're interested in exploring a future with the army, I highly recommend this recruiting station. You will be in great hands.

The employees, so back in October of 2024 I want to say the 27th or 28th of that month my father…read morehad gone in to make the payment that wasn't due for another week, so my dad went in to pay the bill he clearly remembers paying with a $100 bill the lady working at the front gave him a receipt and everything. About a month passed by and we received our bill for November loath and behold we get a paper statement saying that our bill was overdue from the month of October which made no sense to us because how was it that my father was handed the paper receipt for that month (October) and we were being charged for 2 months? He went in to speak to the same employee that had taken the payment and given him the receipt for her to deny that'd the payment was ever made. My thing is ma'am if you gave him a receipt for that month's payment and he clearly made the payment why were you guys trying to charge us two months worth of payments? Was the money just put in systematically and not inside the till? Or what til this day we never got those $100 back and we strongly believe that City of Pasco screwed us over.

The most inefficient, outdated, understaffed government entity I have ever had the displeasure of…read moredealing with. Every interaction with any level of staff is painful. Constantly behind, constant delays, unclear information and requirements for any of the services offered here. Just an absolute nightmare of place.

As I walked into ste #1 to obtain help, I noted that no one else was waiting; one representative…read more(in the middle booth) had an open chair but she was on the phone. I stood by the wall opposite from her window, holding the next-in-line ticket, waiting calmly & patiently, in her direct line of sight. After about 5 minutes she got off the phone, glanced briefly at me & looked away, & said "next". I stepped up. Another client had just entered - a young man. The representative looked at me & said "I believe he was here first". The young man looked surprised & said "no, she (pointing at me) was" & I stepped forwarded & sat down. I commented that perhaps she hadn't seen me...& the representative said, "oh, I saw you..." in a not-very-pleasant tone. She did take care of what I needed, but she clearly had taken an immediate dislike to me & did not want to help me. I have no idea why, as I was polite, pleasant, smiled, & did not complain about having to wait - didn't act impatient (I had plenty of time & was relaxed) - just puzzled by her attitude! I have never gotten that kind of reaction from a business before!!!!! That young woman clearly did not want to help me! She made it very clear....& I'd love to know why! I am a neatly dressed, 60+ local gal, Very average & generally easy-going & pleasant. I'm not used to having anyone take such an instant dislike to me! She did help me with what I needed, which is good, however.

I have received consistently terrible service at this business…read more The employees at this location are unfriendly ('Maria' the manager in particular), and unprofessional. I have spent many years working with the public and I am surprised that a local business would hire employees that do not have basic customer service skills. As I was waiting (for nearly 45 minutes) I watched as an elderly lady entered (obviously lost) needing assistance and another customer had to help her because she was ignored by staff. I watched another customer wait nearly as long as me, to be told they were in the wrong place/wrong line. There are no signs posted anywhere to explain queue processes. Staff will not speak to you until your number is called. The drive through 'tab' line was wrapped around the building and there were at least ten people waiting inside with only two employees. When I inquired about the wait times, I was told by Maria 'Everybody has to wait in lines, even at Starbucks.' And she rolled her eyes. No smiles and no apologies for long wait times. Worst service I've received in a long time.