Went in to renew my license. I was wearing a sling on one arm as I had recently broken my shoulder…read more The woman helping me took my picture, asked how many years I wanted to renew and told me the cost. As I'm getting out my wallet, she looks at my arm and asks "what's that about"? I explain and she says "oh, ok, come back when it's healed. I'll make a note in our system." Huh??? Absolutely unbelievable. HORRIBLE EXPERIENCE.

We had an appointment today showed up with everything needed to get an enhanced license. They would…read morenot accept eStatements as proof of residence even though we don't receive any statements through mail. Wouldn't let us print our statements and come back made us reschedule for another day! Super frustrating!

So, as I raced my car across the Yakima River Valley on a Friday night for a salsa adventure…read moreupriver on the streets of Yakima, my eyes caught a state patrol car tucked in amongst the tall grass. Sure enough as I passed, it tailed me, and put its stagelights on moi. "Sir, do you have a suggestion for where I can get a decent bite around here. Your Yelp-iness popped up on my computer when I ran your plates," said the female officer in HER sexy cop uniform. [then I woke up] "License & registration, please," said the DUDE-officer. "Did you know your tags are expired?" D'oh! Yeah, my madcap mind managed to forget yet another thing. I was an illegal...and the weekend just started. Luckily, it wasn't all dire. Turns out Kennewick's Licensing Office was open on Saturdays! Yup, so I made my way there. Now the DMV here in the Tri-Cities is nothing like a big city. Generally, it's a nice experience. You get to see some interesting people, the staff are generally nice, and most important: no long waits. On a Saturday, there was a line, but it was super fast. My transaction went by on the quick. I was legal again.

As I walked into ste #1 to obtain help, I noted that no one else was waiting; one representative…read more(in the middle booth) had an open chair but she was on the phone. I stood by the wall opposite from her window, holding the next-in-line ticket, waiting calmly & patiently, in her direct line of sight. After about 5 minutes she got off the phone, glanced briefly at me & looked away, & said "next". I stepped up. Another client had just entered - a young man. The representative looked at me & said "I believe he was here first". The young man looked surprised & said "no, she (pointing at me) was" & I stepped forwarded & sat down. I commented that perhaps she hadn't seen me...& the representative said, "oh, I saw you..." in a not-very-pleasant tone. She did take care of what I needed, but she clearly had taken an immediate dislike to me & did not want to help me. I have no idea why, as I was polite, pleasant, smiled, & did not complain about having to wait - didn't act impatient (I had plenty of time & was relaxed) - just puzzled by her attitude! I have never gotten that kind of reaction from a business before!!!!! That young woman clearly did not want to help me! She made it very clear....& I'd love to know why! I am a neatly dressed, 60+ local gal, Very average & generally easy-going & pleasant. I'm not used to having anyone take such an instant dislike to me! She did help me with what I needed, which is good, however.

Poor over the phone encounter. Hopefully better in person, at which point I will revise my review.read more

From the owner: Vehicle Licensing (i.e. license plates, tabs, titles, etc.), Recording (i.e. marriage licensing,…read moreplats, documents, etc.), and Elections/Voter Registration.

Go to renew... Only to find out I have to take written and driving test again. I've been driving…read morefor 30 years. Fine. I go, I pass, I had everything ready to go at the DMV, just had to pay. Got there at 458pm. They're licking the door. Won't accept my payment have to come back. 120 mile round trip for me. Wife with cancer, I'm the only one able to work. I go yesterday, get paid, and I made sure my motorcycle endorsement stays in place. Nope, he marked it as I volunteered to waive it. My bike is my main mode of transportation. Why would I waive it? I was on my bike when I was there yesterday and he even saw me. Calling this place is impossible. You can't get a person. Three times I have left my number to hold my spot and it never calls me back. Now I have to leave work for a third time, and watch, his mistake will cost me more money. If I have to reendorse to ride my bike, just so I can go see my wife three hours away in a home, which will really throw things off, I'm gonna be irrate! Absolutely ridiculous.

Get an appointment ahead of time if you're not in a rush. That's what I did and it took me 10-15…read moremins max- I was sitting for 2 mins. Otherwise, expect to sit at least an hr before they can squeeze you in.

I don't understand how they have workers there when they are rude ,disrespectful , laugh in your…read moreface in front of you and yet still have a job! this is not okay treat your costumers better and fire them they are so rude and act like since they have a bad day they take it out on us who don't want to even be there in the first place but have no choice start taking care of this place and make it better for everyone it's annoying how we have to deal with other behavior!!!!!!!!!! The girls name is Alice she wanted to be rude to my husband and laugh in his face, walk away from him cause he told her he had proof of what was paid already and what we were dealing with! she was rude and disrespectful the whole he was there and he decided to leave and not get what he went for and the other workers did nothing to help him on what he came to do there!!!!!!!!

They're open on Saturday! This DMV is my go to for…read moreregistering my newly purchased vehicles. I've bought 3 motorcycle, 3 cars and have renewed these vehicles at west side auto license. Today, I purchased a pop up travel trailer that had it's pop up compartment removed making it a flatbed trailer. Faith (associate who works there) and another employee educated on what needed to be done in order to make the changes to the title and get it under my name. Long story short, I ended up having to get my vehicle weighed with and without the trailer by a certified weight scale (used king city trucking's scale) and gave the dmv the papers. Within less than an hour I had my plates and title. Everything worked out great because the had the knowledge and know how. Appreciate the help ya'll!!!

They are the best! Friendly, knowledgeable, and open after 5pm - plus Saturdays, too. They know…read moreeverything here! It's the only place I go for licensing transactions, whether for work or for my own personal rigs.

What can I say about this place? It's a privately owned sub agency that administers title transfers…read moreand trip permits. We bought a car in Idaho and drove it all the way here from Boise with no plates. (For those who don't know, in Idaho the plates don't go with the car when it's sold; they stay with the original owner). We found out that Westside is open until 7:00 pm on Saturday! Score! The ladies here are really great - they tried to help us transfer the title but couldn't do it because our car needed an emissions test. But they did help us by giving us a trip permit AND printing and certifying our title transfer paperwork so both of us didn't have to show up at the title office to sign paperwork in Ballard. Awesome! The office also wasn't busy when we walked in about an hour before closing. Yes! Before this review becomes a full-fledged 80's cartoon, I will just say that it was a great all-around experience for a very niche need. Fantastic!

Waiting for 30 minutes here. Huge line in the lobby and the second gal leaves for lunch. It's…read moretaking them 20 minutes to help one person. Poor customer service!