Great place but sadly as of 6/19/17 this store has closed. Now just have the store at 400 Inman NW…read morein Cleveland. Same staff just had to cut back. I have used the Benton store for years just have to drive into Cleveland for same great service. Call ahead they stay pretty busy!

I took my Jeep Wrangler in earlier this week for an oil filter housing replacement (oil leak). The…read moreowner was very kind and up front with the cost of the repair! All the mechanics there are friendly and knowledgeable! I took it back today to make sure that the leak had stopped and they were super sweet and helpful! They even brought it to my job when they were done checking it out! I have nothing but great things to say about this garage and the people that work there! Will definitely be returning! 10/10 reccomend!

A few weeks ago was my first time here & I was really impressed. The mechanics are ASE Certified,…read morethe shop is clean & well kept. The price for my brake job was competitive and I was in & out in under an hour. Will definitely come back for other service needs! Now it's a few weeks later & it turned out our other car needed rear brakes & like an idiot, I went too long & needed rotors. Once again they did a great job, their price was good & they are just nice people. So glad to have found them, we now have a mechanic shop we can call "ours"!

Kids locked us out of the car, called and had someone out within 10 mins. Got the car opened in…read moreabout 3 mins. with in damage or fuss. They are able to take credit cards over the phone by calling the office. Quick help and very reasonable prices.

Got into a bad wreck and GSP called this place to come pick us and our car up. Guy was the farthest…read morefrom comforting after going through a traumatic event, not that we were expecting a shoulder to cry on but maybe just an inkling of manners would've been nice. Him and the GSP were joking and laughing while we were standing in the rain waiting for our car to get hooked up. The whole ride to the tow yard he was sarcastic and unhelpful on our next steps. He acted like it was such an inconvenience that I asked for the address of the tow yard. Once at the tow yard he never mentioned a thing of what to do next, just dumped us off basically so we had to ask all the questions while he remained sarcastic and laughing at us.

Courteous, On Time, Answered my questions in layman terms, Knowledgeable; YES, I would call them…read moreagain if need.

Austin was a godsend! Quick response, friendly, and professional. An object on the road blew out…read moreour tire three hours earlier, and then our spare tire blew out leaving us stranded roadside. Not only did Tactical Towing load our vehicle onto the back of its bed and take it to our repair location of choice, but they also have extended cab trucks so that passengers can ride along with their vehicle. Our home was en route to where our vehicle was being repaired, so he dropped off my wife and son with our luggage, before traveling on. So grateful that they pay the extra insurance that they can, and are willing, to do what they did. While the tow was paid for through our insurance, his pricing is lower than other services but they offer more. No doubt they are the best value within a 100 mile radius. There was no better ending to a blown tire event.

Timothy was awesome, got our truck towed all the way up our dirt driveway way. And was super quick…read moreand just fantastic.

I was debating between 2 and 1 stars. I did get towed but before the tire shop could verify if…read morethey had the tire I needed for my car, my car was already dropped and the driver was getting back in his truck to leave. When I was told they don't have the tire I needed I ask the driver to wait and he said he has another call. Leaving me stranded once again. Luckily they had a similar size that would work.

I have used Babb's twice for unfortunate interstate incidents and both times they've repaired my…read morecar to perfection. During each encounter, the experience has been flawless. They are pleasant, efficient, highly skilled, and go above and beyond to ensure their customers are happy. They guarantee their work for the life of the vehicle, which is excellent. The customer service, especially Elicia, was outstanding from start to finish during both experiences! I highly recommend Babb's for your body shop needs.

TOXIC! RUDE! MANIPULATIVE! SEXIST!…read more The rudest, most SEXIST body shop!!! If you're a woman and you're okay with being treated like garbage, like you are beneath men, and like you're stupid, then by all means... visit this toxic, overpriced, manipulative, sexist, overrated "body shop" Scott is the biggest ( think other word for thorn) I have ever met! It took us a couple of weeks to figure out they were trying to manipulate us. Thankfully, I had never been involved in any type of accident that was my fault until this moment where I slid on some water and hit a curb. They did not have someone in their shop that could actually perform the service of fixing our car (it's a sports car) So they were doubling the price, and trying to find another body shop they could outsource it to, so they could still make a profit. Which honestly I would have been fine with because I wanted my car fixed swiftly and was willing to pay a little bit more to achieve that. The problem is, they were taking weeks to do this, just because they were trying to find who would do it the cheapest so they can make the most profit. During this whole three weeks that Babs had my car, they were not telling me what was wrong, what needed to be done, or giving us a price or anything. All while knowing this was my only way of transportation at the time with me having three kids and my husband out of town for work for the whole month. So I had it sent to Helton after speaking with the owners son and it sitting at babbs for THREE WEEKS WITHOUT KNOWING WHAT ALL IT NEEDED DONE. The co-owner of Heltons (his son) PROMISED me that they would not over charge me which they tried to do but in a different way than Babs (don't worry, they're overpricing will be addressed on their review, I have a copy of all the things extra they were trying to make us do to make a pretty penny) Helton was trying to make us do things such as change my back breaks which my husband had just changed about two months prior and they were literally not damaged at all! So after these two body shops tried to over charge us, I decided to file it on my insurance and they made the decision to take it back to Babs because they would not even consider working with Helton (that should tell you how overpriced they are right there). Then, somehow, after filing it on the insurance, the "guesstimate" price at Babs mysteriously became half of what they were originally telling me at that point (almost a month later mind you) they finally decided to hire someone to actually do it in their body shop. They had my car for over a month ( with the exception of it being moved to Hilton, but it was only there for three days). They did not contact me until I started going in there every single day and sitting and demanding answers. When we would call and ask about it, it was oh someone will call you back, but they didn't! There were things THEY did not know about my vehicle (such as which tires I had on it or whew I had gotten them), but instead of calling and asking, knowing that I was without my car... They took three days trying to research it themselves. When they could've simply called and asked because they were not familiar with the type of tires I have. They were to proud, to cocky. It is honestly one of the worst customer service experiences I have ever had! I hope something happens soon to get these peoples egos in check because they need it! My insurance chose this place because I had no knowledge of the body shops around here... Trust me, I know better now! And I hope this review helps you know better too. I would suggest calling the shops they were going to outsource so that way you can just pay them directly instead of going through babbs If you are self-paying customer. Also if you are paying to fix the damage is yourself instead of filing a claim on your insurance, look over the paperwork thoroughly and make sure that everything they are saying needs to be done, is actually a necessity. Good luck. P.S. they got so offended because I wanted to put my car in valet mode ( for anyone, that doesn't know it changes it where the car will not go over so many MPH because it has a lot of horsepower). they told me if I didn't trust them with my business, I could take it somewhere else!!!! I told them it wasn't my choice, and I had already tried that! He knew the position I was in, and he said that to me after me waiting for my car for almost a month. In that moment, he took advantage of the position I was in to be able to say whatever he wanted to me because he knew how badly I need in my car! Scott is a terrible person.