I can't say enough good things about this store. I had a blowout over the weekend so I had my truck…read moretowed here. I came in today and they took care of me and kept me updated on the process from beginning to end. I'm a happy customer.

I have been going here for several years. Their staff is polite and professional. Their tour…read morerecommendations worked out well for my Toyota RAV4.

Took in a trailer tire and wheel that needed a new valve stem. Was waited on immediately and…read moreservice was completed in about 10 minutes. However, upon going to pay, it took another 10 minutes to fill out the paperwork and the charge came to $24. That's three dollars for the valvestem $12 for labor and nearly 8 dollars for shop miscellaneous. I don't have any idea how they're charging shop miscellaneous, but in my opinion, it should be a percentage of the other cost and in that case it's an astronomical percentage. I will be looking elsewhere for future needs.

They are very nice and quick no long wait, they have exactly what you need and they make sure your…read morecar is safe. Great team work!!!

Family Tire Center is awesome! We have been taking our vehicles there since 2011. Their service…read moreis unsurpassed and their prices are very fair. I have recommended FTC to numerous friends and they have always been pleased. They are our mechanics for life! Don't know why I'm showing as being in CA. I'm right here in Cleveland.

They have the WORST communication here. I was promised call back that never happened. You have my…read morevehicle like just call and give the updates you are supposed to give. They were doing warranty work and it took them a day and a half to even send the quote off for approval. Who ever thought the hard part of getting warranty work done would be with the shop trying to fix it. They have lost my business and I will never recommend them again.

Had my RAM 1500 in for a 4" lift kit and a new wheel/tire package. The lift kit was installed well…read morewith no complaints. The tire/wheel package was purchased in advance from a different online supplier, therefore all 2BTA needed to do was install the wheels. I had vibration while driving after the install, took it back and 2BTA said the tires were out of balance so they charged me to rebalance them and said 1 tire was way out of spec. The owner also said that the type of tires I ordered would never ride well because they've had bad experience with them. Since the tires were under warrantee, the supplier issued me a new tire which was taken back to 2BTA to change out. Needless to say they swapped out the wrong tire and they did not rebalance the wheel. The front of my truck vibrated so much that I was unable to drive it above 50 mph safely. Out of frustration with 2BTA, I decided to take it to another tire shop and the manager did a Roadforce Balance check and showed me that the new tire that 2BTA just installed was out by 13oz (WOW!!). I immediately had them re-check the other 3 tires that 2BTA installed and sure enough they were all out of balance also. The other tire shop was able to rebalance all 4 tires and my truck finally drives smooth with no vibration on the road at all speeds now. Before my experience with 2BTA, I checked their reviews and they looked like a respected shop to go to. I don't know if it was a lack of training/knowledge balancing tires or just plain laziness on the tech's part, but I will never recommend or take my vehicles back to this shop for anything tire related.

Superior service and at a fair price. Actually fixed an issue I couldn't get a local GMC dealer to…read morefix. I highly recommend them to anyone.

I liked being able to make an appointment on line. I felt they were interested in my issues and…read moreacted upon them quickly. They were knowledgeable and helpful in the problem solving of my truck issues. I will use them again if other truck or car needs arise.

Great service at a fair price. The staff is very knowledgeable and goes out of the way to fix your…read moreproblem. They are the automotive service that I'll ever use.

Top notch service; fast, realizable and great customer service…read more I needed new tires fast, for my roadtrip and for a wedding day-of. Not only did the folks at NTB give me a new pair of shoes for my SUV, but they did it on time as promised. Rolled up to the wedding looking brand NEW --- thanks NTB!!!

I chose NTB because I found a low price on Bridgestone tires online. What I got were good tires,…read morebut bait and switch pricing, and the addition of windshield wipers that I did not ask to be replaced. I was forced to review my Bill two or three times and argue with the manager, and I still left with the feeling that I was taking advantage of. There's some really great tire stores in Cleveland, Tennessee. This is not one of them. Do yourself a favor and find a place that will treat you fairly.

Ask for Bill. They are an honest and economical choice. They specialize in brakes. My rear drums…read morewere frozen solid and they managed to get them off and replaced my whole rear breaking system including a master cylinder.

Bill at OK tire is not only a great guy you can trust, but man of God first. You can rely on him…read morefor all needs for your vehicle.

My husband went here this past week. Two new tires on his truck. First they put a tire that seemed…read morewarped on it. He returned immediately. Then they put a tire on but did not tighten lug nuts. The tire almost came off going 45-50 MPH!! He had already paid for two new ones. They had to order. Returned today and had to wait even after others were taken in front of him. When he ask they told him it would be yet another hour. He ask for Manager or Owner who proceeded to install tires His life was put in risk by the tire almost coming off. They offered him no discount for this incident for his inconvenience. Never again

Thank you for quickly helping us out when we found that the tire on our rented RV had a chunk…read moremissing. We were worried about driving back to California on that tire and you took care of it so quickly! Without an appointment. And the price was right! Many thanks

Every time I take my car in for an oil change I get a call that something needs to be fixed. It's…read morenot just something small. I've had 2 cars in there in the last week for a simple oil change but somehow they've quoted me $5000 worth of work. The parts are $250-$300 dollars but labor is over $1000 each time. This has only been occurring for the last year. I used to be 100% Premier and wouldn't take my car anywhere else for the last 5 years. I'll be finding somewhere else from here on out.

(Cleveland location, not ooltewah)-…read more This shop treated my jeep 2 months ago for an oil pressure code I was getting with my CEL. they replaced the most expensive part that *could* have been the culprit, costing $4k. the light came back on intermittently not long after. I took it back recently on a Friday and they said it was a "stuck code," manually cleared it and said come back Monday if it returns, but assured I was safe to drive it off of their lot. it did return, and upon their inspection Monday they said the new oil pump was "working well" but they'd replace it under warranty. my CEL was active at this time, but they still assured me it was safe to drive until the part came in Wednesday. the 2nd replacement of the pump also failed to clear the code, and now they have noted catastrophic engine failure despite contradicting notes stating the engine had been physically healthy every other time and that the part they replaced functioned up to standards. when I asked about a separate sensor that could be the culprit, they dismissed me entirely and claim no such sensor exists, but a quick google will tell you otherwise. clearly, they performed an ineffective repair that has led to engine failure. I've been offered a full refund, but only if I sign a waiver releasing them of the liability for damages to my engine. I had only had this vehicle for 2 weeks when I first took them my vehicle. The shop manager refused to give me a phone number to contact the owner to seek resolution on this issue, so unfortunately I had my vehicle towed to a certified Jeep dealer for a full forensic breakdown diagnostic to find what they missed and document how their negligence led to destruction of my engine. As a teacher gearing up to go back to school, this is an incredibly difficult time to be without a car. I have filed a complaint with consumer affairs, as well as the BBB. If I do not hear back from the business in a timely manner with a way to compensate for the prior repair as well as a new engine, I will be perusing legal action.

Never have I had a bad experience at Capital Tire Service. Their customer service, quality, and…read moreknowledge are always top of the game. They also tend to beat others on pricing, from my experience.

Great work. We came late due to traffic, and despite closing in 10 minutes, we could still replace…read more2 tires. I am very appreciative of their flexibility and reasonable rates