The reason I am giving Rowan Community a 5-star review is because they care. The staff care about…read morethe well-being of their patients and several of the staff members are long time employees. We have 2 children at the facility that are suffering from a terrible neurological disease. They will never recover, and Rowan Community is their home. The staff treat them as such and take care of them like they are their own. You can't put a price tag or a star rating on that. If something were to happen to my wife or myself, we know that they would be taking care of. With that said, it is an older building and has a lot of the issues that come with an older building. They unfortunately are dealing with staff shortages much like every other business these days, but they are doing the best they can. Everyone pitches in to help. It is all hands-on deck when it comes to meal service, and they do the best they can. We are very involved with the care of our kids and you will find my wife there at least 3 times a week. Unfortunately, several of the residents have been forgotten by their family members and they expect the staff to just "handle" their needs. If you are looking for a state-of-the-art facility, Rowan probably isn't that. If you are looking for people who care, Rowan is the place.

Honestly, this is one of those situations where if I could take stars away from them or give…read morenegative stars, I would! My father was brought to Rowan after a back surgery for rehab, because it was affiliated with the VA. They seemed to be highly rated but this is the biggest nightmare of a care facility I've ever experienced in my life. This is the hell you send your loved ones to when they are dying! Before I even got there, my dad was texting us non-stop to come save him. He did not get breakfast because his dinner the night before was practically inedible. He begged us to bring him outside food. Upon walking in you are immediately hit with a smell of a mixture of morgue and mold-riddled cafe. Then you see the paint, decor, and bedding is all from the 1970s and 1980s. The beds spring boards and the mattresses are foam, not memory foam, regular camping mat foam. The beds at the hospital were more comfortable. The staff seemed mostly nice, but the Director of Nursing seemed to find us audacious for saying that the beds were not adequate. Dad was complaining of pain three times more in these beds than he did at the hospital before his surgery. I asked her how old the beds were, and she answered with "They are perfectly functional! What's wrong with them?!" That's not what I asked. The more I sat with my dad, the more triggered I got by the sounds and smells. It sounds like an insane asylum. Doors being slammed every 30 seconds, equipment knocking and slamming, staff yelling at each other across the halls, patients melting down, etc. There is no AC in the individual rooms. The PT center can only handle one patient at a time, and with as many patients as they had, I'm not sure how often they could have gotten around to my dad's care. As I walked to different places in the facility I was hit with what smells like feces and rotten menstrual pads. Then I had to get on the floor because my dad dropped his hearing aid battery and the floor was sticky. There were no chairs for visitors or patients to sit on. We sat on the unoccupied bed in the room and our backs started hurting as well.

I was referred here after a below the knee amputation. The place is well-ataffed by nurses and…read morepatient technicians who care about their patients. The physical and occupational therapy services were very good. However, I am downgrading my rating to 4 stars because the food was generic and lackluster, and they didn't have anything like the room service model that other hospitals have. But otherwise I learned how to adapt after losing my foot and part of my calf.

I think Spalding did a good job in taking care of my cousin. They were also extremely helpful in…read moregetting him into another facility for additional help.

Real nursing care is not provided here - missed a gi bleed which is not hard to diagnose - don't…read moreexpect good nursing care at all.

Very poor Management. They belittle the staff and call them names…read moreDo not recommend. There are other places in the Denver Metro area much more kind to their staff.

My father was admitted last week for a two week Respite Care Stay and we are very happy we chose…read morethis center. My family and I toured about four other care centers and Holly Heights stood out with the excellent staff and attentiveness. The center could use a little updating but the excellent care, friendliness and care my father is receiving stands out.

Unfortunately, my mother was a resident of Holly Heights Nursing Care Center and Rehabilitation…read morefrom December, 2023 to December, 2024. She passed away on December 3, 2024. I believe the extremely poor quality of her life there, and the lack of medical attention shortened her life significantly. During the first six months of her residency, she received subpar day-to-day care. She did have one CNA that she really liked, but she left when management changed. Complaints during this time period included being soiled for extended periods, slow response to the call button (upward of an hour), filthy living conditions, a mouse infestation, no emotional support and overall rude management that dismissed the family's concerns. My mother's vision greatly declined so it was hard for her to use a phone. We had to rely on staff to bring her a phone to have any type of communication. The staff was always so put out with this request, and would often hang up on family members. You were lucky if someone even answered the phone! It was hit or miss. Fast forward to September, 2024. This is when my mother truly suffered and declined. Ownership changed, which included a whole new administrative staff. They also cut staff and wages for existing employees (which was relayed to me by one staff member). Mom suffered a stroke that sent her to the hospital. Unfortunately, the stroke was undiagnosed by the hospital. She should have had an MRI performed. While in the hospital, she was diagnosed with a urinary tract infection. This to me, is a result of her not receiving proper hygiene care from staff. The biggest health concern, is that my mother was complaining of lower abdomen pain. This was ignored by the staff, doctor and social worker that got involved due to the family constantly asking for help. Because the facility refused to have additional testing done, the family had to go outside of the facility for further testing. As a result of a CT Scan, it was recommended that a colonoscopy be performed. By the time we got the clearance for this procedure from the Cardiologist, it was too late. We waited 8 months for this health condition to be addressed by the facility. My mother was just too weak for the procedure. I believe she had a serious health condition, as this was a hereditary condition that we were concerned about. The food menu changed dramatically once ownership changed. Many food items were discontinued, and food quality was so bad. Many residents complained of how awful the food is. How do I know this? Well, because many residents shared this with me. The food was so bad, that my mother had no desire to eat. Also, due to her stroke, she was unable to properly feed herself. The food was just dropped on her table. She had to fend for herself, and it was a real struggle for her. Every time family visited my Mother, we consistently had to clean off the food that was slopped on her chest, bedding and the floor. She was not able to hold a cup without spilling the contents all over herself and floor. We eventually purchased a non-spill cup for her. My mother was severely depressed in this facility and declined quickly as a result of living conditions and lack of empathy from the staff. The activity director only visited my mother one time (toward end of life). My mother's existence consisted of laying in bed all day, with headphones attached, listening to the same TV program over and over again. Unfortunately, I was out of state, so my visits were not as frequent as I'd like. They did become more frequent once I learned of the appalling living conditions. When I did visit, I was shocked, deeply saddened at what my poor mother succumbed to. She felt helpless and just checked out emotionally. All of the above was reported to the facility, Ombudsman, Colorado Health Department and Adult Protective Services. An inspection was completed by the Health Department 1 1/2 months from my initial complaint. This was just too late. The facility was fully aware of pending inspections from various agencies, so they were able to portray a false impression of what normal conditions are really like because of the heads up. It should be noted, that the staff often blamed my mother the lack of her care. So, let's blame a stroke victim for her declining care? It's just easier for them this way I guess. She did this because she dreaded interacting with many employees, especially the social worker and the new management team. Her concerns fell on deaf ears. This is so shameful and inexcusable! Sadly, new management (director and nursing director) was not accountable in any way for the lack of care for my mother. I was told that weekly communication with the family was a courtesy only and should not be expected, and that they had lives outside of work. Yep, that's what we were told on a phone conference. If you are considering Holly Heights for the care of your loved one, please do your due diligence!

My husband was there for 6 weeks after a long hospital stay. The PT and OT people were wonderful…read more The other people, not so much. Staff (aides) had attitudes and made you feel like it was a bother to be called. My husband would be helped to the bathroom, and then left on the toilet alone, sometimes as long as 45 minutes. The food was awful. The case manager seemed vindictive if you spoke up. I don't recommend this place, but hate to say too much, because my husband may have to go back there some time.

In a 2025 Update I hope they have s room for me again as I'll need a place to stay for 8 or 9 days…read moreafter my Hip Replacement Surgery as they will be able to make sure my MRSA does not flair up. I stopped in the other Day and was happy to see some of the same staff that really helped me during my last stay review below. I had left a GOOGLE review but thought they would appreciate this one. I was embarrassed a bit as I remembered one of my favorite staffers an OT's name as she really helped me relearn how to walk. I forgot the name of a lady that helped me every day face palm . I don't think she recognized me when I said hello , as she was nice it is OK it has been well over a year . I think I also recognized the lady at the desk but I don't remember her name being Jay lol on her tag. I dropped off some fun 3d trinkets and Chocolate for the staff (aha I trust she shared lol it is OK it was squirreled away , seriously the worlds best chocolate bar flown in from Dubai) as I was originally a scheduled for Surgery on the 13th to wind up there the 14th, then it was rescheduled and I figured I may need bribes lol and I'll be on my best behavior I promise. At any rate I would have spent more time but everyone was busy managing and helping everyone. I did get stuck temporarily in the elevator with a friendly nurse , we both thought is the elevator moving , happily the door opened and wound up singing in a stairwell to laughter from somewhere , a song for Sloans, great acoustics. Oh there are plenty of elevators as well , I'm laughing as I was probably pranked :) If I go back I'll definitely bring an acoustic guitar as the place is missing music. Inside joke I'm a legend in my own mind and the bingo was fun as well but their are Bingo sharks in there. I was recently published coauthored Inside NeXT available on eBay so yes I'll continue to write , so more entertaining than one would expect , Time Traveling an adventure from a guy immobilized in a bed surviving MRSA saved by angels, I had to relearn how to walk , crazy stuff oh my happens when portals open up at sloans , fiction and non fiction why be boring, , some all ages , some you find in the overly romantic book clubs meets cosmo lol some kept secret squirrel aha . It is/was always a fun mix of folks of all ages , staff is great some true gem personalities , yes names changed . I don't know if a handlebar mustache is a requirement with an old timey hat , ha but that would be kind of funny. Including the chef hat making the pasta. ## Original review I have been here 6 weeks and have made friends with a lot of the staff. They have been friendly , responsive and very helpful . I was thankful for them helping me learn to walk again and it has been a 2 1/2 month journey as I almost died from sepsis. I'm finally going home tomorrow. . The PT and OT staff are amazing . The food depends on the chef lol doesn't it always as it can be fantastic or not so much an alternative there is a great cafe in the lobby that makes an awesome burger $4.50 add fries 1.50 :) yes I would recommend Sloans Lake Rehabilitation center, incredible view of Downtown Denver and or the mountains and lake . My parents in their 80's found it convenient for practically daily visits as well. It is also kept clean and the staff in previous ratings no longer work here and management is not afraid to justly make personnel changes when justified . Overall everyone is on top of it and I have enjoyed my comfortable stay here. Best regards Rob Blessin President BHI