I had my dog in. They gave us meds. I ended up having to take him to the ER vet. I got a call from…read morethere office leaving me a msg, did I want to still bring him in for my upcoming appointment or reschedule? I left a msg I would call back to reschedule. I called them about a week later to reschedule him. My husband took him for his appointment and he text me and said / did anyone tell u they were charging u a no show fee? I said no and I would call. I told her who I was and my dog and husband were there. I explained what my husband told me & she told me I did not cancel my appointment. I told her that I did and I also paid the upfront charge of $50 to just make the appointment with them because we were new to the practice. She yelled we charge that because people just don't show up. I told her I don't do that. She asked me who I talked to. I said I didn't know because I didn't ask who it was. And I told her I had left a msg to cancel the other appointment. She then argued with me about all this & I said. U know what. Just send them home. U don't need to see my dog. When my husband came home he told me she came in the room and slammed the door open and said they are leaving. He said the vet kept talking and she kept trying to make him stop talking. My husband just said I'm leaving. I did hear bad things about them in the past from people that had been there. But I thought I would try. Very unprofessional. I don't know why anyone would go there. They could improve the office staff & procedures

The best animal hospital I have ever used. The vet and the staff take the time to explain…read moreeverything and make your experience wonderful. Kind, compassionate, and caring. Great with cats and with dogs.

If you are a loyal customer and get stuck in traffic and you are late, you have no appointment when…read moreyou arrive. Not very nice.

They said my dog was perfectly healthy when in fact he had a major seizure the night after he got…read morehis allergy shot which didn't look like the rest his typical one is clear but this one was cloudy and she said it was the same shot the night after he had a major seizure. They also said he is perfectly healthy when he lost 10 pounds in 3 weeks they did a blood test almost every week just thinking that something would pop up when nothing did a month later he died of cancer and a bleed they were always very shady DO NOT GO HERE EVER I very much so recommend willow creek vet they are very nice!

I cannot find the words to fully express my gratitude for the incredible team at the Oley Valley…read moreAnimal Clinic. We were faced with the heartbreaking decision to euthanize our beloved senior dog, and when we reached out to our regular veterinarian, we were met with a devastating lack of empathy. Desperate and grieving, we called the Oley Valley Animal Clinic--even though we were not even existing clients. From that very first phone call, everything changed. The front desk staff was remarkably kind, gentle, and understanding. Recognizing the urgency and emotional weight of the situation, they completely bypassed the fact that we were new to them and squeezed us into their schedule immediately. The entire office demonstrated an amazing level of compassion. They treated our sweet dog, and our family, with the utmost dignity, respect, and tenderness during one of the hardest moments of our lives. They gave us the space and time we needed to say goodbye, never making us feel rushed. While the circumstances were incredibly sad, the kindness we experienced here was a profound comfort. They went above and beyond for strangers in their time of need. If you are looking for a veterinary team that genuinely cares and treats your pets like their own, look no further. They have earned our loyalty and our deepest appreciation.

All our cats have been patients of Oley Valley Animal Clinic for almost 19 years and we are 99%…read morepleased with the professional care & attention given to our pets. The doctors are wonderful, office staff is great and prices are reasonable.

I have been going to silver maple for over 20 years. I trust them completely with the care and…read moreknowledge for my pets! I highly!!!!!!!!! Recommend

I have had three golden retrievers over 39 years. That is how long I had been going to Silver…read moreMaple. Although I rarely had the same vet twice my three boys generally seemed to receive good care. (Note: The veterinary doctor turnover here is regular.) Things changed recently. The owner of the business was the attending vet when my pup needed care. My current golden is the gentlest friendliest dog on the planet. Due to virus circumstances, I had to drop him off rather than take him in. Three different vets prescribed hundreds of dollars in meds over the better part of a month. A special dog food was also prescribed. The limitations of the virus were significant but I paid what they asked. The canned food prescribed gave him diarrhea on top of the symptoms for which I took him in. I was concerned that we kept throwing expensive drugs and food at the problem with no success. When I called for information, the vet was often not in. He would respond via his cell. His caller i.d. was disabled so when my cell rang with an incoming call from "unknown" the first time, I didn't answer. When we finally talked, he had no notes and relied on me to tell him what we had done so far. As I attempted to fill him in, he would cut me off, rarely letting me finish a sentence. I took my pup in for a battery of tests. They kept him for an afternoon. When he got home he had a hairless patch just under his left eye that he didn't have before he went in. I was concerned. I called about it. They had just closed so I left a message with the answering service. Another vet returned my call. I was told no one knew anything about it. They said he must have rubbed the hair off on the cage in which he was confined. I voiced my concern. Dr. Sam eventually felt an endoscopy was required. They wanted to keep him for a day again. Due to the virus, the office was communicating in various ways. I emailed to ask they please take good care of him. Dr. Sam called to tell me he thought I was being "irritable" with his staff. HE was irritable and had an angry tone. I was never once voiced my concern in an unprofessional way. I told him I was shocked by this. He finally admitted that I had always been respectful and professional dealing with him. The day of the procedure, I emailed again to request they keep an eye on my little buddy. Dr. Sam called me and once again, in a very agitated voice told me "come get your dog." He was not going to do the endoscopy. He added angrily there would be no charge. No charge? Since they didn't do anything, I considered this to be an acerbic remark. One never knows what is going on in someone's life. Everyone is stressed during these times. Maybe this doctor is undergoing some extreme stress. That is NO excuse for this level of unprofessionalism. Given the circumstances, I feel the need to let others know what happened to us. We found another vet with less stress.

I love this place. I love the staff. They care about my little Daisy (chihuahua), my big Rigby…read moreWheaten Terrier, and any other pet they may see. They are professionals and compassionate. I drive more than 40 minutes to get here because they're simply better than anyone else.

August 2019. Couldn't be happier. I've been a client of the Dog and Cat Clinic since 1986 when I…read moremoved to the area, thanks to those blue roadside signs. Dr. dePlanque has cared for all my cats, rescued, and fostered since then. It's a small practice, as opposed to a multi Vet conglomerate, and I very much prefer taking my cats where we see the same Veterinarian at every visit. Over the years, he and his staff have always been professional, helpful, compassionate, and knowledgeable. Having no medical background of my own, I always ask a lot of questions; it's just my nature, and Dr. dePlanque has always taken the time to give me answers I can understand. I have never been disappointed in the care my cats received. Only because prices are so reasonable, could I afford to rescue, foster, and find good homes for so many cats and kittens over the years. They do not need marble columns, cathedral ceilings, and skylights. They simply need good care, and they get it. Year after year after year. I consider myself fortunate to have found the Dog and Cat Clinic and Dr. dePlanque. He and his staff are my cats' best friends, and I'm a forever client.

Oley Veterinary Associates large animal has been a godsend to this accidental miniature horse…read moreowner. Dr. Orndorff is so patient and doesn't just treat the problem, she gives great advice and has a great sense of humor. Thanks for everything, we are so glad you're our vet!

PLEASE DO NOT TAKE YOUR PET TO THIS HORRIBLE PLACE! I REPEAT DO NOT TAKE YOUR PET TO THIS PLACE! I…read moretook my dog here to get evaluated by Dr. Moyer. I was counting on their "expert advice" on what to do for my pet. As I was extremely concerned for her. Instead I received the worst advice and recommendations. They failed to realize that my dog was in CRITICAL CONDITION and NEAR DEATH! They recommended me give her two pills, took blood work when my dog had nothing else to give. I trusted their judgement they told me she would be okay sent me home with her and told me to come in the next day for blood work results. MY PRECIOUS AND DEAREST DOG DIED THAT SAME NIGHT WITHIN A FEW HOURS OF LEAVING THIS OFFICE! They never expressed any major concern for her, very unprofessional, just talking about nonsense during my visit. They did not address any of my concerns about my dogs lethargy, weakness, having not eaten in days, neurological state, star gazing, barely drinking water. Absolutely NOTHING! They did not explain anything and FAILED TO RECOGNIZE THAT MY DOG WAS IN CRITICAL CONDITION! I will say this a million times and more NEVER TAKE YOUR PET HERE! My heart is so broken and I will never be the same because of their NEGLIGENCE! They failed my precious girl and were so insensitive to her situation. They failed to properly assess her condition and treat her to keep her alive and for this they deserve to be shut down.

This Doctor is not concerned about your pet and babbles about unrelated topics that do not pertain…read moreto your pet. He declawed my cats front paws and charged me for a pain shot valued at $25.00 which is something that I did not request. I went to pick up my pet, he demanded that I pay the extra $25.00 dollars. I refused to pay it and was told "do not step foot in the office ever again" by his rude wife/receptionist. The facility is dirty and unprofessional.

Unfortunately, I lost my sphynx in May, and KIVS staff were amazing in such a tragic and difficult…read moresituation and time in my life. I am so appreciative of such supportive caretakers who truly care about their clients and pets like they're family.

Awesome experience. Great care. Affordable pricing. Doctor clearly cares. Doc and office staff made…read moresure my car was comfortable. Everyone was very pleasant. A friend recommended the office and I am so glad for the suggestion.