The reviews don't lie. Over charging for an alignment because suspension is modified, they never…read morehad to touch suspension . Too lazy to replace parts that were supplied. Camber was better but the toe was still off and pulling hard to one direction. I took the car to another shop to get it fixed and they mentioned the alignment was way out. I'd give more stars, but to overpay and not have the alignment correct...... crazy

My husband and I have been getting our cars serviced here for a couple of years. I feel like they…read moreare completely honest with us. They tell us if we need to get a repair done now or just keep it on our radar. I recently had a problem with my gear grinding on my car when I changed to second (standard transmission). They could have gone to the most expensive repair and told me I needed to replace the whole clutch, but he explained all my options and what would happen if those options didn't work. I felt I had a say in my repair and they explained it to a level I could understand (car novice here).

Took my '04 Honda Civic in for a brake problem. Was told everything - rotors, pads, calipers, lines…read more- needed to be replaced, was quoted $2500. Had the car towed at my own expense to another shop. Other shop diagnosed a broken brake line, cost me $228 to have it repaired. Brakes work fine now. Will not ever go here again.

Went to Bahr for emissions test Workers not wearing masks…read moreSome Customers not wearing masks properly Emissions test was quick and accurate

No complaints! fast service and reliableread more

Got an oil and filter change here and they also gave me some great advice on fixing a low hanging…read moreexhaust pipe as well. The work they did was reasonably priced, in and out quickly, and throughout they were very friendly. Would definitely recommend if you need any auto work done in Torrington.

I've been a customer of Dan's Automotive Repair for years (and years)…read more Henry is the sole reason my 99 Jeep is still going at 196k miles. He's extremely knowledgeable and honest and doesn't half-a$$ anything. I've recommended Dan's to many friends and family and all are very pleased with the service. Suzanne is fast to inform me on the diagnosis and leaves the decision to proceed with repair work to me before proceeding. No surprises when it's time to pick up your car. Both Henry and Suzanne have gone above and beyond any expectations I've had. Two GREAT people. If you're looking for a friendly place you can trust to fix or maintain your vehicle, don't look any further than Dan's!

Henry and Susan are very helpful and honest. They don't try to sell you anything they don't feel…read moreyou need. Great honest garage.

Absolutely wonderful! I made the decision to buy a SMART car off the side of the road. The seller…read morecleared/hid the OBD fail codes. Both were for emissions (of course the only thing that needs to pass inspection). SMARTs are made by Mercedes. The only SMART repair shop is New Country in Hartford and their rates for repair are on a "Mercedes rich" scale. On to my experience with Al's Garage...I brought in my SMART car to Ronny at Al's. He'd never worked on a SMART car before, but he's a master mechanic, embraced the challenge and he gave it a go! He did amazing work for me...new brakes, tune up, new seat buckle, transmission drain and fill, new motor mount and more little pesky things. Anyway, he charged me a very, very fair price. I'm sure it would have cost me and arm and a leg at New Country in Hartford, but Ronny saved me. AND he's a very nice, funny guy!! SMART car owners, go to Al's before driving out to Hartford to be taken advantage of. I'm super duper happy with Al's and you will be too.

Pleased with the level of effort shown to fix any problem. Ronnie is fair and honest.read more

Didn't feel like they were trying to take advantage of me so I'll be back…read more I always try and support local businesses if I can.

Update ... I am happy to say that Merli Auto came through and replaced my door latch and fixed my…read moremirror. Although our first interaction wasn't a plesant one upon meeting everyone I received "much better" customer service. I appreciate my car getting taking care of in a timely fashion and the mistakes made by them corrected. I respect that they handled things and made my experience with them better then the first time around..

Amazing! I feel like John and I are partners in keeping my…read moreWrangler running great! Give him a call. Talk it over. You won't be disappointed. He is maintaining all three of my vehicles. What a great find.

Tl;dr: john at jts auto did crap work repairing a muffler last year, lied about giving a quote, did…read morecrap work installing a new, but faulty, starter which needed to be replaced immediately and over charged for parts 1 star cause John could have stiffed me on ALL the money from the starter refund My starter seized and I had it brought to jts. After john looked at it he called me but I missed the call. When I returned the call I got his mother at the front desk, cause john was out for the day. I asked about the car and she didn't know anything so I asked for a call back. Next thing I know the car is done. John requests I pay in cash, which I did, and I got the car back. It sounded horrible, and the next day 1/2 the tail pipe fell off... in the same spot that john "fixed" a year before. Anyway, my partners grandma agreed to help with this new bill if we took it to her mechanic. After grandmas mechanic had it for a few days they informed me that the starter is faulty, so we had to pay for a new starter to be installed... again As soon as I was able I brought that starter back to john, explained the issue and asked for a refund. During the very heated argJohn, that ensued john lied and said he spoke with my uncle (who was also a customer of johns) about the work that was needed. John also told me that he gave my uncle a quote. John inevitably told me he wouldn't do anything for me and so I left. A few minutes later john called back saying he would refund the money for the part assuming it was the right starter. So I brought it back but before I handed it to him, I took a picture of the pertinent information. During the long weekend I had some time and so I looked it up on orielys website (where John said he got the part)... it was selling for $141.99 but john charged me $233.50+ tax. He ended up giving the money back, which I do appreciate, though he still withheld the $15 in sales tax  he charged  I went back and forth on writing this, after all, this is jts livelihood... but if he did this to me I can only imagine he's done it to others...

Did my brakes and charged me 100s less than a garage…read more Would recommend to anyone for basic oil changes, tires, brakes and tune-ups

I can't recommend Prime Mobile Repair enough! They came right to my house and swapped out my fuel…read morefilter quickly and efficiently. Same day service like this is almost impossible to find these days, but they made it happen and got me back on the road fast. Super convenient, professional, and fair pricing. If you need any mobile auto repair in the Torrington area, don't hesitate to give them a call

Such an honest establishment! Fair price and speedy repair. Very refreshing for this day and age.read more

RJ is a fantastic mechanic - the work they do here is impeccable, they're fair and honest, and…read moredon't overcharge you for things you don't need. As stated in the other review, they don't do things outside of their areas of expertise. The location is right outside of Litchfield, away from hustle and bustle which makes for an easier in and out.

I've been servicing my 2024 KIA Sportage hybrid here for 2 years and feel like I can rely on the…read moreservice and quality of service they provide. Jason in particular is always helpful and friendly and walks me through the maintenance process pretty clearly, (for someone like myself who knows very little about how cars work). Thanks Jason. He's like the model for fine customer service.

Great service, affordable prices , friendly and accommodating service staff. during inspection…read morefound other issues with my 2019 Jeep Compass