Hi my name is Tymell Coy. And I've been baking with Lee bank for nine years going on 10. The first…read moreperson I met and Lee bank was Brandy. And Brandy was so fucking awesome and amazing to me. And the best thing I can tell anybody about Lee bank in the Berkshires of Massachusetts is this. Customer service skills is 1000%. They care about your banking. And all the people that work there they gonna make you feel like you are in the best safe environment. Me being a Latin it Caribbean brother I don't feel safe in a lot of places. But when it comes to Lee bank I don't feel like I need to look over my shoulder career because they make me feel super comfortable. Lee bank is awesome.

Great customer service by Louise. She went out of her way to create a fair outcome for a problem I…read morediscovered.

I'm not a Greylock member. However I do have a cooperative CU. So they waive my ATM fee with…read moreGreylock. I regularly use there drive up ATM. It's always stocked and ready to go. Never more than a car or two wait. And when it's pouring rain or dumping snow the convenience is awesome. It's so convenient.

Been a long time client of GFCU and loved their customer support and the people at their branches…read moreare terrific. I have two gripes. First, their interest rates are not competitive and it has me looking moving funds to other institutions. Second the recent upgrade to their mobile app doesn't work on my phone or any of my computers. I have a hokey and likely less secure workaround but no explanation from support as to why it doesn't work with the more secure browsers. Once in it seems to be pretty good but Chrome and MS Edge give me security errors (invalid response from the site). I was told by tech support it is a problem with their code and compatibility with my phone. Doesn't explain why it happens on my laptop, PC and other devices. Sadly I think it's time to shop a new bank that will provide better rates and a better mobile experience. I will miss you folks

Been clobbered with excessive, rip-off $37 overdraft JUNK FEES - after Berkshire Bank told me…read moremultiple times that it would no longer allow transactions to post to my account (they would be rejected instead) if insufficient funds. They do this to get even more junk fees. I've been charged almost $300!!!! in junk fees in one month after being told I wouldn't be charged them any longer. When I went into the bank to complain, the impersonal bank manager slandered/defamed me in front of staff and then openly retaliated against me for complaining even though the other employee (M. Phan) disagreed with her. AND EVEN AFTER that BB continued to retaliate by continuing to allow transaction to post to my account with anegative balance. This is easily the most anti-customer friendly, thug-like and dispicable bank I've ever dealt with. They have multiple legal claims, including DOJ investigations for faciliating a Ponzi Scheme. TAKE YOUR MONEY OUT of this bank or you might lose it. They now have another CLASS ACTION lawsuit against them for junk fees and deceptive banking pracitces. I will be filing a case against them and complaints with Mass. AG and the DOJ.

I have been with Berkshire Bank for 30 years and they have really gone downhill. Terrible customer…read moreservice (especially on the loan department) and the online banking site is also poor. The online banking was great then they "improved" it a few years ago and now it's bad. I know it's hard to get good help but BB needs to try harder lol.

As I mentioned in my other review, I've been with Greylock for over 20 years. I just had another…read morebad experience with them a couple of weeks ago. I decided to replace my work minivan as the mileage is getting up there. (I prefer Dodge Caravans or Chrysler minivans because the rear seats fold into the floor for cargo space). I never shop locally because I find better deals and more choices by searching online in a wide radius from Pittsfield. I found the perfect used Dodge in New Hampshire--a 2010 in amazing condition. It had one owner, 86k miles, no accidents, an excellent service history, and was priced very reasonably. However, I was turned down for the loan by Greylock, despite having eight perfect auto loans with them in the past. I never missed a payment and always paid my loans off early. I understand they have to consider the age and book value of the vehicle, but they should prioritize a long-term customer's proven record. My 20-year history should prove that I am not a risk. I will never ask them for a loan again; they don't deserve my business, and I will be closing my account to switch to a different bank.

online banking is awful. locked me out after forgetting password, unable to find password info on…read morethe app itself. can only be fixed with member services who is closed today? they put a spending limit on my account as well that i never approved. will be taking all my money out of here and switching banks. terrible service if you can't access YOUR OWN MONEY when it is needed that's the entire purpose of a bank

The staff in this key bank location are exceptionally helpful. I always get the results I am…read morelooking for when I do my banking here.

NBT has the worst customer service on the on line banking line. 5 FIVE phone calls later I still…read morehave no answer and they told me to call the branch? What the heck? Do NOT recommend!

Convenient location right in the center of Lee, five minutes from the pike (exit 2). ATM is…read moredrive-up. I have never used a teller at this location so no insight into service.

I often go into the saugerties branch to do my banking, at least twice a week. Almost every time I…read morego inside I am helped by a very polite, friendly young man named Marcel. He always has a smile on his face, and is working hard. He is very knowledgeable with all of my banking needs and always seems to be in a positive and upbeat mood. ​ He is a pleasure to deal with and this bank is lucky to have him as an employee.

Look, I don't belong to this credit union, but it's still the best experience I've had with a bank…read morein...I think it's actually the best experience I've ever had with a bank. We were in need of a notary on a Saturday, and the MHVFCU was the first bank of five that we called that had a real human being answer the phone (off to a good start). They had a notary available (and were open til 2 pm on Saturdays), and not only is the notary's services free for members, but it's also free for non-members! If you're keeping track, that means it's free for everybody. We walked in and the friendly tellers let us know we'd be waiting for Linda in the back, but to help ourselves to a seat and a cup of coffee. For the record, that's nicer than most of my relatives treat me. We waited for a few minutes, and then Linda turned out to be even nicer than the other employees, as well as the branch manager and probably in the top three notaries I've dealt with in my lifetime. You know what? She's #1! I just decided. The only downside of MHVFCU is that I am a bit frightened of the other clientele. It was 8 degrees outside, and my brother and I were the only non-employee males that were wearing full length pants. Sure it was only two other guys, but as we all know, nothing screams mental instability more than being inappropriately dressed for the weather.

Refinanced my mortgage with these guys. Relatively easy process, good rates, responsive agents,…read moreeven got me out of PMI. Would love to give them 5 stars but... For America's most exciting bank they are technologically stuck in the 1990s, Can't pay mortgage online without opening a checking account with them. No email notification of received payments. Can't review status online. Tax forms aren't available online. Basically every interaction with them has to be by phone or snail mail.

Been clobbered with excessive, rip-off $37 overdraft JUNK FEES - after Berkshire Bank told me…read moremultiple times that it would no longer allow transactions to post to my account (they would be rejected instead) if insufficient funds. They do this to get even more junk fees. I've been charged almost $300!!!! in junk fees in one month after being told I wouldn't be charged them any longer. When I went into the bank to complain, the impersonal bank manager slandered/defamed me in front of staff and then openly retaliated against me for complaining even though the other employee (M. Phan) disagreed with her. AND EVEN AFTER that BB continued to retaliate by continuing to allow transaction to post to my account with anegative balance. This is easily the most anti-customer friendly, thug-like and dispicable bank I've ever dealt with. They have multiple legal claims, including DOJ investigations for faciliating a Ponzi Scheme. TAKE YOUR MONEY OUT of this bank or you might lose it. They now have another CLASS ACTION lawsuit against them for junk fees and deceptive banking pracitces. I will be filing a case against them and complaints with Mass. AG and the DOJ.