I highly recommend Dr. Eshak. If you're looking for a new dentist you should consider him and his…read morestaff. We moved from out of state and due to unforeseen circumstances, I hadn't been to a dentist in 2 years. I chipped a tooth and needed to find one fast. I picked Riverside because I liked the name. When I was young I lived where there were no amusement parks. I came down to visit my sister in CT. She took me to Riverside Park which is now Six Flags New England. Yaz, the receptionist, was so nice and went out her way to get my insurance verified. They had her jumping through hoops. They'd ask her for one thing, and she'd give it to them, and then they'd ask for something else instead of asking her for everything at the same time. I had an appointment in 45 minutes, not only for my chipped tooth, but I had my teeth cleaned by a lovely Russian woman whose name I've forgotten. I'm so sorry. My tooth will be finished with soon and my teeth are so clean. Dr. Eshak is wonderful. He explains things so well. He doesn't talk to you in medical jargon, but he doesn't talk down to you, either. I feel very lucky to have found him and his staff.

Riverside Dental delivers the perfect blend of professionalism, kindness, and genuine compassion. I…read moreneeded a bone graft and an implant, and Dr. Manish and his team made the entire process smooth and stress-free. From the moment I walked in, I felt at ease--every staff member was warm, attentive, and thorough. Dr. Manish took the time to explain each step, answer all my questions, and ensure I was completely comfortable. The quality of care is outstanding, and it's clear they truly care about their patients' well-being. I left feeling confident, cared for, and grateful to have found such an exceptional dental team. Thank you, Debbie S

Horrible dentist! This dentist does not care if he hurts you! He is the worst dentist i have ever…read morebeen to. I had a root canal which took him 7 hours straight to do. He works on you then goes to another patient which would be fine if he came back in to check on you. Sometimes I have wondered if he was out to lunch. He doesn't if he is hurting you just keeps working. My root canal was placed at an angle so its sticking out in a weird way, and its so big he had to first, and not enough. I also had a crown put in which is like a huge marshmallow in my mouth. My front tooth is now crooked. What a waste of braces. ​

The best doctor and practice!! I been with Dr. Dores for many years and his amazing and his staff…read moreare the best!!!

I've been seeing Dr. Cummiskey and the staff for a few weeks. I have dentist anxiety so to speak…read more The feeling I get when I walk into the office lowers my anxiety considerably. I have some major work coming up but I'll be able to deal with it thanks to Dr. Cummiskey and his staff. They are very understanding and compassionate. I couldn't ask for a better dental practice. If you are looking for a dentist, do yourself a favor and book an appointment with Dr. Cummiskey.

Been going for years and my adult boy's now, always pleased with cleanings, friendly, moved to…read moreArizona can't find anyone half as good, will be glad to be back soon for future appointments

Until recently, this practice was was very patient-friendly and the receptionists were very…read morehelpful. I think something has changed--there is more of a corporate by-the-book attitude lately. I also recall more attention from the dentists after a cleaning, and seeing the same ones over time. Not so now. The hygienists are still very nice and competent. But I am no longer very happy with it.

I will start by saying the people in the office are very nice. That being said, I would not…read morerecommend this practice. I had been a patient for several years, but recently went for tooth pain. The treatment plans they gave me were going to cost thousands of dollars, with insurance. I went to get a second opinion, and 3/4 of the treatments they said I needed are not necessary. This includes an unnecessary crown and bone graft. Feels extremely unethical to present expensive treatments as required when in fact they are not. I have permanently transferred my care elsewhere.

I have been to his office several times. In all honesty, I cannot recommend. Initially, I went…read morefor the bottom half of a tooth broke off. The tooth had to be extracted, and I was in pain over a week. I was advised to replace bridge I had would cost a certain amount, I felt the price was too high. So, while he was addressing one issue, I asked if the price could be lower. He went back and forth what would be needed. He kept bragging how he was the best dentist. Finally, when he realized I would not go for price he stated. He stated he could do nothing. At my last visit for teeth cleaning, a different person than the one I had been accustomed to did my cleaning. This woman did not explain things well, was extremely rough, and never gave me a breather. She started to floss my teeth, and I had to stop. When I went to the receptionist, I was very angry. I was not going to say anything. Then, this totally unprofessional woman goes to the receptionist and says she (meaning me) just got up and left. At that point, I got mad and stated why I was so angry. Woman then says that she was cleaning my teeth (that justified her extreme roughness) and at that point I lost it. She then says why didn't you say anything-I just looked at her (how can someone say something when something is in their mouth). Then, she and the receptionist go running to the dentist like two idiot children. At that point, I left. Finally, I cannot comprehend how this dentist was ever rated number one.

Excellent care quality. Accommodating in every aspect of his professional dentistry. When he fixes…read morea dental problem, it stays fixed. He works quickly and without pain. He is great for emergency visits, very accommodating, again, the patient's comfort is first. The office is clean and neat. All staff are professionally presentable; you won't about the hygiene in this office. His apt. scheduling is flexible, if you can not get the EXACT time or day, it will be as close as possible, but in 3 years, I always got the time slot I feel comfortable in.

This is my 2nd root canal with Dr Shapiro and I wouldn't go anywhere else. The staff is lovely and…read morehelpful. They get you right in quickly. No long wait in the waiting room, which I like. Dr Shapiro is sooo nice. He has a gentle touch with the novocaine and makes sure you are comfortable every step of the way. I didn't feel a thing. Love it!

Never got seen because I was told I was rude on the phone when I expressed exasperation about my…read moreinsurance issues. Somehow this meant I was offensive, yelled and cursed, which is totally false. The receptionist proceeded to write a note that was totally misleading and hyperbolic, and got me banned from the entire Western Mass Endo clinics from this infinitesimal interaction. Totally insane. I understand a zero tolerance for abuse, but this was so far from that it borders on crazy that a receptionist can write a false report and get you banned from seeing a dentist.

The WORST! Go here if you want to be disrespected and jerked around. They wanted documentation of a…read moremedical issue from 15 years ago, which I could not provide. Two days prior to my appointment they told me to get authorization "from a doctor so that they can prescribe antibiotics". In desperation I called my primary care physician, who told me Crestal can prescribe antibiotics. I called Crestal back the next day, told them what the doctor said, and hey presto! All of a sudden they can prescribe - after wasting hours of my time. I am a schoolteacher. I *repeatedly* told Crestal not to call me during school hours. They called me EIGHT TIMES IN TWO DAYS, during school hours. Finally I made it plain to them - I have autistic students, students with no English, I am not permitted to make or receive calls during the school day, so STOP CALLING. The chirpy little twitch on the phone then told me, "Well then! If you won't talk with us when we want, this isn't the office for you, so now your appointment is cancelled!" and SLAMMED DOWN THE PHONE. They're snotty, disrespectful and generally unpleasant. I communicated all of this to my referring dentist, who was happy to refer me to another office. I called that new office and they told me that there should never have been an issue about things 15 years ago, or antibiotics, or any of it, it was all unnecessary. And they were polite, and scheduled me an appointment after school hours. SKIP CRESTAL, go somewhere else unless you like being disrespected and jerked around.

This was the worst experience of any medical care I have ever received!h I had a gum graft. Dr…read more Steifel cut such a huge hole in my pallet that the pain was unbearable. I literally couldn't eat or DRINK anything for two weeks and had extensive issues with the same for a mont. I lost 20 lbs as a result and was only 120 lbs when I went to see him. The graft, especially from the right of my pallet, has permanent nerve damage. I can feel where the graft was to this day and it was 2 years ago. The whole process was difficult and I didn't receive support on what to do with the issues I was having after. I was often not treated as a valued patient. I would seek out a different perio dentist. Before this, I had no fear or hesitation with dentists. Now I am definitely scared on any future work I may need.

The office is clean with up to date equipments. I was especially pleased with the cleaning; the…read morehygienist polished away all my tea stain. Everyone was polite and professional. The whole appointment was painless and efficient. I actually look forward to my next appointment. Thank you !

If you have anything like problem teeth, beware this office, which expects patients to have at most…read moreone or two small cavities. In terms of culturally responsive practices, this dentist gets a negative score: voice dripping with sarcasm, he told me that my teeth were not something he could help me with given that my jaw is "deformed" (I have an overbite, but it's like that of most people with overbites and not exactly something that you would stop on the street and gawk over) and that my dental decay (from years of bulimia that eroded my enamel) was not something he would handle. (He said he could handle it but chose not to, almost enjoying the sense that he was denying me treatment.). Let me be clear that it's not the information this practitioner conveyed that I want to warn people about: it's the flavor of open disrespect and even shaming he felt comfortable expressing, as though having "good teeth" were a sign of moral integrity. Remarkable that in 2024 in the Pioneer Valley, there are still some medical and dental practitioners who don't consider it among their professional duties to conceal whatever prejudiced beliefs they hold about their patients' health. The ideas about dentistry lodged inside this man's head are the stuff of mid-nineteenth century England: if you were a quality or refined sort of person, you would be born with a well-aligned jaw, and if you have bad teeth, it must be that you are an essentially gross, lazy, degraded person. I had the bad luck to choose this practice at random, and now I've lost that insurance-covered visit. Shame on this practitioner, and if you have any kind of non-normative identity or dental situation, beware of this practice. Edited to add: This practitioner recommended that every single tooth be removed from my mouth. The oral surgeon refused to do this as it was too radical a treatment plan and sent me to a new dentist for a new consult because more than half of my teeth can obviously be salvaged by an unbiased practitioner willing to do the work of real dentistry. Boutique dentists should advertise themselves as boutique dentists so that real people with real human dental situations don't make the mistake of seeking treatment from them.