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    Berlin City Honda

    2.6 (8 reviews)
    Closed • Closed

    Services - Berlin City Honda

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

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    Berlin City Toyota

    Berlin City Toyota

    (10 reviews)

    Extremely Frustrating and Unprofessional Experience…read more I am beyond disappointed with the service I received at Berlin City Toyota. I made my first appointment because all the warning lights came on during a trip. While there, I also asked them to look at an issue with the tailgate not soft-opening properly. My vehicle was still under an extended warranty, and they ordered parts to fix both problems. When I returned for my second appointment, they apologized and said they could only fix the sensor issue that day and that I'd have to come back yet again for the tailgate repair -- even though they knew it was a three-hour round trip for me. When the parts finally arrived, they came to get my truck, which I appreciated. However, they suggested replacing the hinges (which weren't covered under warranty) and charged me for that work. Less than three weeks later -- after opening the tailgate only a handful of times -- it broke again. When I called first thing Monday morning, they made me another appointment. After looking at the truck, the service tech asked if I had put "heavy things" on the tailgate, which felt insulting and accusatory. I told him absolutely not -- I simply opened it, and it slammed down because the assist clearly wasn't working. They agreed to order parts again and scheduled me for yet another appointment. By the time I returned for the fifth time at the end of September, they suddenly claimed it was a "different issue" and refused to cover it under warranty. That's absurd -- it was the same problem they supposedly fixed less than a month earlier. After five appointments, wasted time, multiple long drives, and a complete lack of accountability, I've lost all trust in their service department. The way I was treated -- especially being made to feel at fault for their shoddy work -- was unprofessional and disrespectful. I will not be returning and would strongly caution others to think twice before trusting Berlin City Toyota with their vehicle.

    I wouldn't even give this place 1 star!!!! If you buy a vehicle here.....be ready for issues and…read moreterrible customer service!!!

    Nucar Pre-Owned Superstore

    Nucar Pre-Owned Superstore

    (5 reviews)

    If I could give zero stars I would. Salesman named Bryar tried to sell my son a 2005 GMC Sierra…read more1500 SLE 4WD truck but he was not going to give temporary plates he said due to age of truck and we were buying as is. NH law RSA 261:56 states that an authorized dealership in NH will issue temporary 20 day plates to NH residents buying vehicles from them. If they are not going to issue the temporary plates then they must give the buyer an Unsafe Motor Vehicle form instead. This salesman did not say he was going to issue that form. He only stated that due to age of truck and we were buying as is then they were not issuing temporary plates or a warranty. So buyers beware of this salesman and this dealership. I did file a consumer complaint with the NH consumer affairs office. Remember the spelling of this salesman is Bryar. No mistake in spelling, because he clarified his name in a text message.

    Absolutely the worst customer service wasting 5 hrs and $100 in gas after being told a vehicle was…read moreavailable on the lot, and went as far as scheduling an appointment and confirming the appt with the deal summary and written appt details. Also sent serval email Verifications , even the morning . Zero attempt to reach us until I saw an email while my husband was driving which came at 9:22 AM for a 10AM appt (we had to leave for at 7:30AM for 2.5 drive) Sent an email at 9:23 no text, they claimed a phone call, neither of us had a missed call nor was any voice mail left for either of us. The vehicle, they claim sold Saturday, they further claim there's a 48 hr lag time after they mark them sold. If you know that make sure before you confirm availability and set up appts. The old bait and switch is more like it!!! Sorry really does not cut your lack of customer service and lack of communication . We should have been contacted at 8AM when you opened which would have spared us 4.5 hours more hrs of driving there for a sorry. In this age of internet everything , I do not believe there's a 48 hr lag and if you know there is, then fix it before your rep confirms appt. I've blocked out the names because it's not just one person responsible is dealership mgmt. the sales manager there sat in his office vs letting a young sales rep apologize , horrible mis management and horrible customer service.

    Berlin City Honda - autorepair - Updated September 2026

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