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    Berlin Encore Hotel and Suites

    3.4 (8 reviews)
    Open Open 24 hours

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    Filthy jacuzzi tub
    Livvy T.

    My sister and nephew and I are just heading back from what should have been three quick days in Amish Country after only TWO days because we just had arguably one of the WORST hotel experiences of our lives. We booked for the first time at a hotel called The Berlin Encore, which is a newish hotel that boasts an Amish Theater and what-not as their attractions, but basically, we stayed there because it's in the heart of the Antique Malls, and there's putt-putt golf and a pool for my nephew. We should have known when we walked into our suite to an industrial fan drying whatever had happened on the carpet before we had even arrived that things were going to go downhill from there. But we were still wearing our rose-colored glasses at that point. As you might expect, things got worse. I dared to use the restroom. Maybe it's just me, but when I go the the bathroom, I prefer to end the experience with some toilet paper. But no. First call down to the front desk was for one roll of one-ply sandpaper, *ahem,* toilet paper. I'll be writing all day if I go through a point by point of all the things we discovered the longer we were in the room, so I'll just give you the highlights: dirty bowls in our "full kitchen," filthy STANDING DIRT in our jacuzzi tub, two bath towels and two hand towels for three people, noise disturbances from paper thin walls walls and a hoard of Dothraki children stampeding above us, attitude from the front desk associates, and more. And maybe it's just us, but we prefer to have housekeeping and clean sheets and towels every day in a hotel that we're paying for. But not at the Berlin Encore. Apparently, we must make our own beds and reuse our two towels for the entire trip. Even after we specifically asked for housekeeping. And here's the thing: we're willing to pay. And TIP. My sister and I have both worked in customer service, and we are willing to compensate and tip appropriately when our expectations are met and exceeded. This was not one of those experiences. After two days of putting up with sub-standard rooms, bad attitudes, people who cannot seem to under what "clean sheets" mean, and more, I decided to call the manager this morning. After our day was destroyed from 9 am on with calls and inflexibility from the manager, who claimed that the "industry standard" was no housekeeping unless you plan to stay four or more days, (even though I asked if we could get housekeeping when I made the reservation originally), his final solution was he would permit us to leave tonight and not charge us for the night we would not be staying. WHAT? How is that a solution??? Oh yeah, and this was AFTER there was a mixup with our original reservation on their part ANYWAY to begin with! It was nuts. I highly recommend that if any of you are heading to Amish Country, avoid the Berlin Encore like the plague. Because it's filthy and you might get some sort of a plague there, anyway. But oh, if you do...they'll let you go home and not assume any culpability for giving it to you. You're welcome.

    Sunrise outside our window
    Becky Y.

    I booked our room one week prior to our trip. It was a girls trip to Amish Country. What a beautiful hotel. Our room was super clean. The girls I went with are very big clean freaks and they were very satisfied with the room. The staff was very friendly. The beds were comfortable and had a cushy comforter and good pillows. The bed was on the hard side but I still slept well. Breakfast was good. They had biscuits and gravy, real eggs, potatoes, yummy breads and pastries, waffles, fruit, and meats. Plus there was plenty of seating in a beautiful atrium area. We will be back. Thank you for a wonderful stay.

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    8 months ago

    Clean rooms, easy check in process, nice lobby area to hang with friends and family. Breakfast was good.

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    Comfort Suites Hotel And Conference Center - King suite

    Comfort Suites Hotel And Conference Center

    (22 reviews)

    $$

    If your looking to eat shop and be around amish forget Millersburg and head to Berlin…read more This hotel is ideally located seems everything we wanted to see or do was within a mile. I stayed at a Comfort Inn in Michigan that needed a lot of renovation it was in Paw Paw Michigan. I brought my mom here and to be frank ... i was dreeding it. Thought id be bored out of my mind. But we had a lovely weekend. I had as good a time as she did and bought more. Really pleased with this hotel!!!This one either looks new or newly renovated it's really nice. Got a two queen bed Suite with a couch there's no dividing door between the couch area and the bedroom. The breakfast was a lot better than the one in Michigan to. Highly recommend this hotel for the price.our room had shower and we prefer a tub ... dont know if that is even an option. Our room was 320 .. on the top floor .. very clean, quiet and comfortable beds. Ac would get cool enough for my old lady hot flashes. Room had small fridge and microwave...plus all the usual. Bathroom toiletries seemed on the smaller side but that was no tragedy. When we return we will stay in Berlin and this hotel. There are several small towns .. seems the furthest is 20 minutes away. There is a bit of traffic ..weekends being more crowded. Alot is closed on sundays!

    CHECK FOR BED BUGS!!!…read more Updated 8/31/26: The Owner/GM (Kent) contacted me regarding my recent interaction and post below. He was very pleasant to speak with and demonstrated a genuine care for customer experiences. He apologized for not being on site to address the situation personally and assured me that my concerns have been professionally addressed. I appreciate his response and hope this ensures a better experience for future customers. 08/28/26 We come here every year and normally stay at the Berlin Encore or IHG in Millersburg. But this year, we wanted to change things up and stay in town for convenience and to be within walking distance. I had reserved 3 rooms (Assigned 324-326-328), all with double queen beds, at this property. After traveling two weeks prior and encountering a recent scare with the not-so-wanted hitchhikers from another "CHOICE HOTEL " property, I came packing bed bug spray and a blue light... Upon inspection of the two connected rooms (326-328), I found bed bugs between the mattress and the headboard frame, as well as skeletons of those that were once in both rooms. Dead or not, it is evident they once occupied these rooms, and the rooms were not treated properly. Pictures were taken, and the front desk and staff members visiting the rooms were notified immediately. We immediately removed all our belongings (sick to our stomachs) to only encounter roughly 1.5 hrs from the front desk not knowing how to handle this situation without speaking to the guest service manager, who had left the property. They did offer to move us to other rooms, but during a family meeting, trying to regroup after all of us had traveled 3+ hours, the family consensus was not to take the chance and stay at this property. So we determined it was in our best interest to leave the premises, which we did. The manager did offer to find us other accommodations at neighboring Choice Hotels, which we declined. We ended up at the IHG property in Millersburg, which was a night-and-day difference in the bed inspection. NO bed bugs or remnants found.... While I know that, since we travel extensively and in prior hospitality, bed bugs are common in ALL hotel chains, even 5-star top $$ resorts, it can happen... but trust me, they won't be catching a ride home with me!! We are well-seasoned travelers and have been all over the world, and for this to be our 1st actual, evident encounter in 30+ years, I must say, it is pretty traumatizing. WE WILL NOT UTILIZE ANY CHOICE HOTELS MOVING FORWARD... Unfortunately, this is a warning to all booking at this property. You either take the chance and inspect EVERYTHING... and don't rely solely on this hotel's rating, which is what I did when booking. Reviews were great.....but I'm sure those who posted did not do their due diligence, and I pray they did not go home with unwanted guests. We were fortunate to find another hotel with availability for our group size... as we come to this area yearly, when all hotels are typically sold out. I strongly recommend not staying at this hotel for a few months from this posting to ensure that management takes the proper precautions to prevent those unwanted hitchhikers from going home with you. Hotel Management has the same photos that I am sharing. While this hotel may seem perfect for its location and top reviews, there is no convenience or a price tag on unwanted hitchhikers.... THINK TWICE B4 STAYING HERE!

    Berlin Encore Hotel and Suites - hotels - Updated September 2026

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