We are so glad we chose Bernardo Garcia after walking out of a different funeral home that did not honor the quoted price. We met with Peter at the Westchester location and he truly treated us like family. (Unlike a competitor funeral home that we walked away from.) Peter listened to our needs and catered to exactly what we wanted. He was compassionate, extremely helpful and sincere. Peter goes out of his way to make sure everything goes smoothly. I highly recommend their services. read more

Absolutely rude. The man answered in Spanish, and I responded in English. He immediately hung up. Then each time I called again he would pick up just to hang up again. I will make sure to tell all of my friends, family, and acquaintances to never use this prejudiced business again. read more

The facilitates are good. Very clean and comfortable. However the woman at the reception is extremely rude and insensitive. People that work at a funeral home need be compassionate towards the clients. We are talking about people that are gricing loved ones, not just clients. The woman at the reception and that managed the arrangements for our service was extremely rude and insensitive to my family. Also some of the workers there during our wake were also rude and not helpful. I do not recommend this place and hope that the owners of this funeral home take a serious look at how they are running their businesses and would encourage them to have their staff do a costumer service training program in compassion. read more

immediate and quality results. Couldn't have been happier using the funeral home and those associated with it. Very kind efficient and rewarding experience. Thank you so much for treating our family with such quality a seamless experience. read more

I've been searching their website for my friend obituary, viewing info, etc. Nothing. I finally called today and was told " that things are crazy, and I should hd asked a few days ago to publish it on their website" Excuse me???? That is their job. Never use their services Ahhh, they recommended to call the Miami Herald to post obituary. read more

En momentos tristes de perder un ser querido es dificil entender como es el proceso de servicios de un funeral, escogimos a Bernardo Garcia en Kendall, y tuvimos excelente servicio, Oscar (el argentino) nos dedico tiempo y tuvo paciencia en el proceso de despedir a nuestra madre, todas las dudas fueron resueltas. Tambien queremos agradecer a Jennifer que nos asisitio en papeles administrativo, viendo esta buena atencion decidimos hacer un plan de avanze para otro familiar, Gracias Bernardo Garcia de Kendall. In sad moments of losing a loved one, it is difficult to understand what the funeral service process is like. We chose Bernardo Garcia in Kendall, and we had excellent service. Oscar (the Argentinian) dedicated us time and was patient in the process of firing our loved ones. our mother, all doubts were resolved. We also want to thank Jennifer who assisted us in administrative papers, seeing this good attention we decided to make an advance plan for another family member, Thank you Bernardo Garcia from Kendall read more

In 2006 my dad bought his cremation package. he had been so ill and I kept thinking I had to find the contract and be ready. I felt they would not honor it if I had no proof. I never located it but Bernardo Garcia funeral home had it all. They were kind and ready to help us put closure. Enrique was supportive and quick to help. Carlos who answered the phone when I called was sweet and professional when I was broken inside. not only was I proud of my dad for taking care of this but I was very happy he had chosen this reputable company. thank you all for the ease of handling this heart breaking moments for us. read more

After attending the viewing of my best friends mother on May 12, 2024, I must say that I am very disappointed at the funeral home staff who allowed a service/ritual to go on for another family making it impossible for my best friend and her family to have a peaceful viewing for their loved one. Those people had the largest viewing parlor available AND they took up 90% of the lobby to put on a ritual/show for their loved 1; they were LOUD, they were inconsiderate, and they didn't care that they were distrupting another family's mourning time. I went with my best friend to the front office to ask why this was being allowed and why the funeral home didn't require them to rent the entire place if they were going to be so loud. No one was in the office so my best friend had to call the funeral home in order to find someone to talk to about the situation. When the man arrived, he said, "sometimes this situation happens"! I told him that it shouldn't be allowed in the open/ common area because it was extremely disrespectful to other families. I kid you not when I say that they took up 90% of the lobby, they were standing all around my best friends family members, there were people playing musical instruments, they were chanting and singing and it went on for 2 hours before the funeral home employee said that he would shut them down. There went 2 hours of my best friends moms viewing, 2 hours of their mourning time taken away from them and they can't get that back. Such disrespect by that group of people and especially from the funeral home who has control over what goes on there! How could I forget to mention that someone in my best friends family dropped some Pastelitos on the floor in the viewing parlor where her Mother lied in Wake and when she asked for a broom or a mop, the employee told her to just go get some paper towels from the bathroom and clean it up. I am LIVID over what occurred here last night, it's totally disrespectful and totally unacceptable!! A viewing/funeral is a time to pay your respects to the deceased and to their family which was very difficult to do once the "party" started!! read more

The quality was fair, the prices not so much They had another viewing scheduled for the same hours so the place was too crowded. Bathrooms are tiny and the water fountain did not work. The staff was pleasant, but in a hurry. Before using them look at others. read more

Bernardo García held my father in law's viewing October 2020 and handled the cremation respectfully and speedily considering it was during the pandemic. They are the most knowledgeable when it comes to all the regulations in the business and make things very easy for grieving families, the price is also very reasonable. I only wish my parents had chosen them when they purchased their pre-need contracts. read more

I had my grandmas funeral here. Everything was nice and quiet. The bathrooms need an update

I have the most painful memory of this place, but let's just get to the point. My family chose this place to have my dad's viewing and the place was full of people when it was going on. There are a lot of couches and there's a tradition that the viewings can last all night long while taking advantage of the Cuban coffee that goes around to keep people awake. I actually seen people falling asleep and snoring away on the couches that were there for the other services. It was all open and no privacy for each viewing. I must admit they did an excellent job with the presentation of everything. He just didn't look the same when I saw him for the last time, but that's not uncommon from what I hear from most people when they talk about open casket viewings. Would I recommend this place? Eh, probably not since I wasn't comfortable with how it was handled. read more

Great place. Very respectful staff that handled my moms service with great care. I went across the street and they only seemed interested in the upsell. When I came here they were straightforward with their prices and respectful. read more

They don't even deserve 1 star. This must be the most disgraceful funeral home, period. From the moment we walked in to set up the funeral arrangements for our loved one- not one single employee gave their condolences to us, not even one. While sitting with Francisco who was kind with us and began entering the information in the system he asked the director (Jennifer Silva) for assistance. Ms. Silva sat down and in frustration for the slowness of the system or employees, not sure what was bothering her, she proceeded to bang on the desk and keyboard. Mind you we had just spent several days with our family member in hospital and hospice and had just watched him pass away in front of us a mere 8 hours earlier. They made it hard for us to get a morning burial and police escort time- I had to practically beg and on top of all that they tried to rip us off to the amount of $900, luckily we had the original contract for the prepaid package which showed the price that was locked in at the time of the purchase. At the burial they rushed us, I imagine to rush back to pick up the next body. They forgot to place the cross in the casket had we not asked for it. The entire experience was negative after negative. We could forgive some of the errors but to us the worst part was the lack of empathy and attitude as if we were a bother to them, like they were doing us a favor. I am writing this review in hopes that the owners do something about the staff so that no other families have to go through what we experienced. Working in their field dealing with mourning families, they should be compassionate and accommodating but we experienced the complete opposite. I only hope no others have to go through this. read more

The professionalism of this establishment is exceptional. I have had to use their services twice for my parents in recent times and my entire family has been using their services for over 30 years and regardless of the location (get over it people, it's Miami), I would not consider any other company to handle my family's issues. I highly recommend this place and anyone who feels that this company is not suited for them (Cuban descent or not), look elsewhere. read more

Attended a viewing this evening at the SW 120th St and 117th Ave location. As we were walking from our car to the entrance an employee of the funeral home hit a man on a bicycle. The noise from the accident was so loud that it got our immediate attention. I went over to the man, then on the ground to see if he was ok, only to pass the driver who was on her cell phone, she never once got out of her car to see how the man on the ground was. She hit him so hard that his head broke her driver side window and shattered glass all over the driveway. A community service aid and paramedics showed up to administer assistance to the injured bicycle rider. As time passed I asked the 2 funeral home employees that were on duty to have the glass removed from the driveway so that the incoming and outgoing visitors would not get a flat tire. One employee was busy sweeping the glass out of the drivers car, he told me that this was his first priority the driveway could wait. I went to the office and spoke with the other employee and he told me someone would take care of it. When I went back out side the first employee was still sweeping the interior of the drivers car, no one had any intention of removing the glass. Keep in mind that there is only one (1) entrance and exit for this location, the only way to get out was to drive over the glass. It was an awful experience. All of the people involved should be fired. There are way too many funeral homes in this town, Bernardo Garcia SHAME ON YOU! read more