I wish I would've read all the reviews before choosing this place to cremate my family member. It took over a month for the cremation and then the death certificate, still hasn't been released. The employees here are very unprofessional and are full of excuses as to why a process that should be seamless is so complicated! In a time when I need peace, they just created more chaos in my life! I definitely would not recommend them to anyone! read more

If I could give Auxiliadora a negative stars rating I would!!! a hundred times over!!! We lost my 11 yr old sons father very unexpectedly and were dealing With SO much already that the unprofessionalism and disregard for human life this funeral home displayed was egregious to say the least First and foremost they charge you a $10 fee for each floral arrangement you have delivered to the funeral home....HORRIBLE. They said they would provide us with finger food and coffee. They provided 4 muffins and 1 box of Fresco brand lemon cake slices. We brought our own spread regardless but as soon as they saw our platters coming in they pulled their 4 muffins off the countertops within seconds, saving them for the next service im sure. My sons father looked AWFUL! He was only 39 when he died but he looked no less than 60 yrs old in that casket. His lips were sewn together crooked the makeup was caked on his face and the plastic bags meant to hold his bodily fluids in were hanging out of his clothes. And to make matters even worse, he was an organ donor so upon donation the hospital provided my 11 yr old son with a ceramic heart necklace and a matching bracelet for him to tie to his dads wrist. It was ceramic so it could be creamated with the body and son would have a connection to his dad forever. WELL THIS FUNERAL HOME REMOVED THE BRACELET FROM THE body and NEVER EVER GAVE US ANSWERS ON WHERE IT WAS MISPLACED. Towards the end of the service the mother of the deceased and his son (my 11 yr old) and the grandmother of the deceased broke down crying hysterically, it was gonna be the last time they saw their loved one and it was sinking in...well the funeral worker didn't hesitate to barge in and remind everyone we had 20 minutes and not a minute more and we would be escorted out without any exceptions. DISGUSTING! Fast forward to 30 days after the funeral. We contacted Auxiliadora to find out why noone had called us to pick up the ashes and they said it was because they had made a mistake with the paperwork and needed another signature to continue with the cremation. OUR LOVED ONE WAS IN A REFRIGERATOR FOR OVER 30 DAYS AND WE THOUGHT THE CREMATION HAD TAKEN PLACE WITHIN 10 DAYS OF THE SERVICE AS PROMISED!! THEY LEFT HIS BODY IN A REFRIGERATOR ALL THAT TIME AND DIDNT CONTACT US TO TELL US THERE WERE ANY ISSUES...if we wouldn't have called to check the status we wouldn't have found out until even later WELL we did some research and it turns out this funeral home allegedly had an incident years ago where they cremated the wrong body and that persons ashes were spread by the wrong family. When we found this out we called the funeral hom and asked if we could identify the body 1 last time before they cremated him because we were scared we wouldnt get the correct ashes...CAN YOU BELIEVE THEY TRIED TO CHARGE US $300 TO IDENTIFY THE BODy BEFORE CREMATION??? They had the gull to tell us if we wanted to spend extra time with the body we had to pay!! WHAT EXTRA TIME??? WE JUST WANTED TO IDENTIFY and MAKE SURE WE WERE GETTING THE CORRECT ASHES??? When the deceased mother called to express how dissatisfied we were the OWNER told her to come pick up the body if we didn't like the way they did things !!!! OMGGG...I JUST CANT. ALL I HAVE TO SAY IS BEWARE !!! AND RUN!!!! DO NOT USE THESE PEOPLE THEY ARE HORRIBLE HUMAM BEINGS!!! read more

Esta funeraria es el demonio!!! Nadie sabe lo que están haciendo ni les importan! Ellos dejan los precio más bajo para atraer la gente, pero lo hacen porque ellos son una basura como tratan la gente y el cadáver! Cuándo se trata de Auxiliadora y la funeraria nacional, en esas dos locaciones que tienen ellos, lo barato si sale caro! No vayan con ellos se van a arrepentir! El papá de mi hija falleció. Y cuando él llegó al funeraria él estaba tan horriblemente maquillado y maltratado la cara. El parecía un hombre de 70 años. Y el murió con 39 años. El maquillaje se miraba tan mal hecho y de muy mala calidad. Tan malo que el maquillaje se le estaba pelando de la cara. Parecía cáscara peleándose. Los labios los tenía pegado con pegamento, con una expresión muy triste Y los ojos lo tenía hundido. Le echaron demasiado formol! Estaba exageradamente tieso. Lo envolvieron con plástico como si fuera una momia. Era una cosa tan horrible que yo le dije a mi hija que no lo mirara y que mejor se quedara afuera por qué se iba a traumatizar ver su papá en esas condiciones. Nos dio impresión tan mala. Ellos no les importa la familia ni su sentimiento en un tiempo dan difícil y tiempo tan horrible que estamos pasando. Lo que ellos quieren es colectar el dinero de todo el mundos. Ellos son unos estafadores! Ellos dijeron que iban a poner pastelitos de la panadería. Y lo que compraron era unas 2-3 cajitas pequeñitas de galletas y nada más. Nosotros tuvimos que traer nuestras bandejas de jamón y quesos con frutas de Publix. Nos cobraron también por traer flores de una florería. Desde el comienzo ellos te dan instrucciones falsas con lo que se trata de firmar documentos! Después a las dos semanas, te llaman para rectificar todo después que ellos fallaron. Nos dijeron que la ceniza iba estar lista en 7 a 10 días. El cadáver estuvo metido descomponiendo un mes entero en el refrigerador de ellos. Por qué se atrasaron tantas veces con los documentos que seguían fallando una atrás la otra. No saben lo que están haciendo! Hay un artículo que lo pueden encontrar y leer en el miaminewtimes.com "funeral homes of horror" de ellos que tuvieron tremenda demanda en el año 2006. Le mandaron el cadáver equivocado a un papá en Cuba y le mandaron un haitiano en vez de su hijo. Y el cadáver del hijo lo cremaron y le entregaron las cenizas a la familia haitiana. La familia haitiana no sabía que no era su fallecido y botaron las cenizas en el mar. El pobre papá en Cuba nunca pudo ver su hijo ni en cenizas! Yo me di cuenta de esto ya cuando era muy tarde y vi todo el desastre que son ellos. Cuándo me di cuenta de esto yo le supliqué que me dejaran identificar el cadáver una vez más ante que lo metan a cremar y ellos me querían cobrar $300 solamente por eso porque supuestamente es un "servicio"! Les dije que yo no quería pasar el tiempo con el cadáver, simplemente quería ver qué era el antes que lo quemen y no me dieran las cenizas equivocadas. Qué por lo menos tengan la cortesía con nosotros después de todo lo que nosotros hemos pasado con ellos. Porque ya nosotros desconfiamos de ellos también. Al final no quisieron. El único que se portó bastante decente conmigo fue un americano del nombre Paul. Y la peor de ahí que es lo más desagradable, chusma, maleducada, y malvada es la dueña Dyana Sosa. Le dijo a mi suegra después que ya se quejó de todo los horrores que han pasado que si no le gusta como ellos hacen las cosas que recoja el cadáver de su hijo y que se vaya para otro lugar! No tiene corazón ni tiene cultura. Ella no te deja ni hablar, habla sobre uno y al final si le caíste es mal, te cuelga el teléfono y no te contesta. Ella trató a todo el mundo muy mal y es la dueña. Yo no entiendo como ese lugar sigue abierto. Es por lo mismo que es barato en comparación a los otro funerales y la gente busca lo barato y al final no vale la pena con ellos. Paguen un poquito más y vayan a otra funeraria porque le va a ir muy mal con estas dos funerarias. Ustedes ha sido advertido!!!! read more

Auxiliadora Funeraria Nacional - La cara de la maldad - Funeral Services & Cemeteries Near Me - Miami, Florida

If I could give this place zero stars that's exactly what I would do. My grandmothers funeral was hosted here. The woman working here was extremely unprofessional. Not only was she hovering around everyone the whole entire time. She had problems with everyone. While we were next to the casket she came up to us and told us we could not touch the casket because if it breaks that would be an issue as it's happen before. Threatening us that there's cameras and she could see us if we touched the casket. Which we didn't, so I did not understand her commentary. This lady instead of sitting in her office, hours in she continues to walk around and move furniture and signs around about having our mask on. I understand that as a worker here you want to make sure no one is doing something their not supposed to, but this lady was something else and so disrespectful to everyone. If you could go anywhere else. I recommend this. DO NOT let these people steal your money or the time of your loved loss one. I wouldn't want anyone going through what I did with auxiliadora funeral. read more

Staff are disrespectful, definitely not what you'd expect in your time of mourning. Management is disorganized and does not respond timely. They (Peter Morgan) even told us to 'collect' my Grandmother's body if we think we can do a better job at repatriating her remains to St. Lucia. This funeral home should not even be a last resort. read more

The most unprofessional and rude people in this field of work. From the staff to the director and owner of this disgusting place, they are all very inhuman. They sell themselves as the cheapest in town, but it's not true, you end up paying a lot more than anywhere else, plus the inhuman service. Like most things, you get what you pay for. They treat you like shit, they only want your money. If you are looking for only cremation, they don't want your service and flat-out tell you to go somewhere else. I'm so glad we did, they have a bad reputation in the community. Please do NOT use their services, even if free, it's not worth the aggravation in your moment of grieving. read more

My mom unexpectedly died. Like most people, she did not have the funeral home paid in advance. So I looked around. Sometimes it's hard to do things well when you're dealing with grief and so many other things. But I was motivated by the desire to have an appropriately dignified ceremony for my mom. I didn't want to have something substandard or get ripped off. One of the funeral homes I called restricted viewings to only three hours, but was not any less expensive. Great for their profits, not so much for me and family. I actually found out that some "family owned" funeral homes are actually part of big corporations, and it shows. So in my search I found Auxiliadora Funeraria National. I had never heard of them before, even though I must have passed by their location a thousand times. I called and their president, Dayana Sosa, quickly answered. She and her husband own and manage the funeral home. Turns out that they have been around since 1993. When we met in person, she and the staff did not rush the meeting or push me to purchase. In fact, they gave me some coffee and Dayana told me to take as much time as I needed and answered my questions calmly in a relaxed environment, even though I could tell that, as business woman and entrepreneur, not just a manager, she was receiving texts and calls. The funeral home had a good, classical look about it. We had the kind of conversation that is only possible in an independent business, as businesses go. They are a business, but they are not just business. There is personality and just plain human care and interaction, too. Not every word was geared to closing the deal. We actually talked about other things, as real conversations tend to go. And this humanity I appreciated. Not only did they not have the same restrictions as other funeral homes, but they had all-night viewing as an option, which is what I wanted. Several other funeral homes cap the viewing to 12 midnight. They also had coffee and sweets available and a TV to put a picture slideshow on. And, unlike any other funeral home I called, they reserve the entire place just for you that night. So you don't have to share it with other families. This made it more personal. And the kicker? They are less expensive than almost every other funeral home. Dayana and the employees at the funeral home were very kind with me. I asked many questions, and they answered each one. The prayer cards were the best I've seen. They come printed with quality holy images on one side and a prayer on the other, as well as the name and birth/death date of the deceased, and they come laminated. I asked Dayana for more after the funeral to send to out-of-state family members and she was nice enough to print me some more without charging me extra. These are people who will work with you and won't nickel-and-dime (if it were only nickels and dimes!) you, as long as you work with them. Want to get a grave marker, scroll or tombstone a fourth off what the cemetery is asking? Dayana can probably help you. She definitely helped me. I got my mom's marker restored (since the cemetery plot was a double and the marker had been there since my grandma died almost 20 years ago) and her scroll installed for less money than what the cemetery was asking just for the scroll. These are decent business people, not money worshipers. They do charge $10 more for each flower sent from another flower shop. I asked Dayana about that and she told me that flower shops would previously just drop off the flowers without arranging them, so they started charging them for it. That's understandable. Even with the additional cost for the all-night vigil and church service it was less expensive than other funeral homes without those. And, though I didn't ask for additional proof (which I'm sure they'd be glad to provide), they certify that their caskets are made in the U.S.A., and not inferior Chinese knock-offs. I was happy with the casket model and price. I am not one to write reviews often. But this is not just some consumer product. I amgrateful how well they handled everything, for the personal service, and the relatively low cost, since there are so many costs associated with death already. For many products and services, the value is close to what you pay for. But here the value is certainly greater than the cost, especially when compared to the other options available. Don't discount Auxiliadorabecause they are not a "big name", or the ones you know. Exactly what more are these "big names" offering? I hope I will not need to arrange a funeral again for a very, very long time. But if I do and Auxiliadora is still there and still giving great prices and service, I will be going with them again, especially if Dayana is still at the helm. And I'd recommend them to all my friends and family. As always, do your research. They get a much deserved "5 stars" from me. read more

WORST EVER DO NOT USE THESE PEOPLE!!! Not Professional and held our family members body for a couple of weeks and gave us the story of "our system is down and we can't process the paper work for death certificate." Ladies there are extremely rude especially Maria & Estrella . They talked to us with such attitudes(hung up the phone whenever on the phone with them) every time like we were asking for favors. So sorry but we paid for a service that they need to deliver and do their job correctly. Horrible experience. NO USAR a esta Funerarira. Las señora's ahi no son profesionales, estan solo para hacer dinero y no respetan al Cuerpo, religion, familia. NO USAR!!! read more

Worst funeral home ever.. if I could give 0 stars I would. They're liars and rude! I spoke to the owner and she gave me a price with a few things included.. when I showed up all the prices were different and they told me only 30 ppl could be at the viewing! Ridiculous! And the man was more than rude. N then they "offered" prayer cards for free.. 16 prayer cards. Far beyond stupid. If a loved on passes away DONT GO HERE! read more

Horrible experience ever! Never experienced such a unethical, disrespectful moment ever. Both women attending there from the director Neiurka to the other lady, both very rude nasty attitude. They threaten to send my family to court, because they were asking what took them so long to get the body which is their right to ask questions. They even threatened to cancel the service. later they wouldn't let the family see the body and when it came to closing the casket they threw it as if it were nothing they left it closed wrong and walked away from it . Would not recommend to anyone . read more

If you are thinking of cremation, this a a fabulous funeral home. My mom passed away on a Friday night at home and hospice needed me to fill out the papers- I was completely unprepared. I did not want to select a funeral home without discussing the costs because this can range from $500 to $8000. I had a difficult time reaching other funeral directors - but I am very glad I checked around. Dayana answered her phone right away - We had decided on just doing a mass and wanted the body present. She was very professional and gave me a price over the phone which was much less than the other 2 funeral directors I spoke to. On Monday I went into the office and took care of all the paperwork. The staff was very kind and respectful. They brought the body to the mass a week later, and then took care of the cremation. I was extremely please with Auxiliadora every step of the way. read more

Very professional! They handle themselves at a high level even though one of the most heartbreaking days of my life. My dad died in Miami and I wanted to bring his corpse to his hometown in Cuba. They helped us speed the process in the most efficient way I would hope. I recommend their services 100%. Gallardo's family. read more

Super unorganized and only made our family's already tough time a lot more stressful. If unfortunately you are looking for a funeral home to help with a smooth process look elsewhere. read more

Very unprofessional after they have your money!!! The workers have absolutely no respect for the bodies that are there. Looks like they hire people from the streets to work there. I guess saves them a lot of money. The supposedly priest came in wearing filthy jeans and a t-shirt and you hear a lot of arguing amongst the workers. They also charge $10.00 for every flower arrangement that was delivered. Heartless people only care about the money and not at all about the deceased. My heart aches knowing my loved one was there. 151 NW 37 AVE MIAMI FL 33125 read more

When my mother & I went to plan the funeral, the lady was very nice & tried to offer us the world. We were at the funeral home for 3 hours taking care of the arrangements but once the credit card passed and they received their money, everything went downhill from there. 1. First of all, they were going to charge us a $300 fee for using AMEX without telling us prior. We understand that credit cards charge in some locations but she was going to pass the card without informing us, which is extremely unprofessional. She only told us because the card didn't go thru since it was such a high amount & then once we told her we weren't paying the fee and would use another type of payment, she rudely says "oh well let me ask my manager and we'll get that fee waived" 2. 20 minutes after we left she called to tell us the date & time we chose isn't available. We were there for 3 hours and we had agreed and signed a contract on that time and now all of sudden the timing wasn't available. This was so inconsiderate. 3. Later in the day called us to tell us that the policeman we requested weren't available. 4: THEN, she called us 4 hours before the funeral to let us know that the time had to change from 7pm to 6pm (way too short notice) and on top of that once we got there the body wasn't even there until 7 anyways. 5. Once arrived to the funeral the spread was pathetic, to be exact, winndixie black & white cookies and old cuban bread with rotten salmon dip. We had to drive 2 blocks away to publix to buy our own spread because it was insulting. 6. Once the funeral was coming to an end (at 3AM) the lady tells us that they weren't going to deliver our floral arrangements to our 10AM burial, and that we needed to figure that out on our own. 7. Finally, she told us that she was going to be at the burial to deliver the death certificate, no one was there and the office at the graveyard was closed. All in all, everything about the service was extremely unprofessional. Having to mourn the death of my father is saddening on its own, I would have appreciated a little more consideration & decorum instead of having additional stress added to myself and my mom. We paid almost 10 grand on this service, you would think they would work a little harder. Had I known there were yelp reviews beforehand I would've read the reviews & gone elsewhere. read more

we had an open casket for my mother and I was mostly impressed with the make up the setup, my mother looked so natural and real. the viewing was beautiful the service was exceptional. also the ambience did it all, was very intimate and personal feeling. Thank you Auxiliadora Funeral. Rudy S. read more

My brother funeral was back in Nov and not only did we have like to unprofessional experience with them . But the worse part is that I ordered 2 pendants that cost me a lot of money they charged my credit card asap and they told me it would take 4 weeks it been way pass the 4 weeks. I call and they always have an excuse. This is very painful that I bought something to keep of my brother and that I have to get upset . Don't trust them in ordering the finger print items they offer you wi never receive them. read more

I was very pleased with the entire experience. Dayana, the owner quoted us over the phone and took care of things right from the start. By the time we arrived at the funeral home to sign the paperwork and pay, they had already picked up the body from the nursing home. We were greeted by Yenny, who was very caring and accommodating and was able to answer all our questions. They are reasonably priced, the ambiance is very intimate and private - only one viewing at a time. There are many sitting areas and it feels like a home. Parking is not a problem. The lady that was assisting us during the viewing was very nice and made sure the guests were comfortable. They offer coffee (American and Espresso), water, soft drinks and sweet appetizers included in the package. I would suggest bringing additional savory appetizers, but that's a personal choice. We had a cremation, and the entire process took about 18 days. The Director, Carla, extremely caring as well, had all the final paperwork. I would definitely recommend this funeral home. read more

If I could give no stars I would I give them negative stars this is the worst experience ever in my life services we paid for they couldn't provide they kicked us out early from the wake the donuts had ants in it. The one wish my dad had to have police escort they managed to mess up and we never got it then when I called to ask why they were rude, nasty and hung up on me!!! This is something I can not fix because it's a once in a life time thing to send my father to his resting place and they have ruined it for us and his dying wish. I just don't know how they can be alllowed to mess up a family when they are in time of grieving. I just pray that one goes to them so that they don't have to go through the same horrible experience my family went through read more

PLEASE ! Do not use this place.. These people have zero sympathy and zero respect for you and your loved ones. They are rude in all the levels that can possibly exist. Our fathers face was disfigured because they did not properly freeze him they let him deteriorate and then just smudged foundation in his face try to cover up there mess but made the entire situation worst. The odor coming from his body as if they were letting him rot was unbearable. They only allowed us in there for 2 hours and when it was time to close the casket they acted like they didn't even want to touch it although they were wearing gloves and everything. They slammed the casket shut not ONCE not TWICE but three times and even then the casket did not close properly and you hear the employee waving hands and all " oh whatever they'll shut it right tomorrow" forgetting that his whole family is right behind them watching everything and in pain. Watching him being treated like he was nothing or he didn't matter to no one. I understand he's gone I get it but show some respect. It's already painful as is. I'm disgusted by this place and how inhumane they are. read more

Oh where to begin... when you first walk in everyone is so nice and cooperative and I must admit for the night vigil the woman who attended us was very nice and attentive despite the old pastries that where put out.In the morning the lady that was the care taker of the deceased looked to be on drugs she was fighting and screaming with management in front of us complaining about how the bodies smelled. The priest they hired looked drunk and threw what was supposed to be holy water like he was taking someone a shower. To continue Unbeknownst to us there was deceased bodies in the room next to us obviously not refrigerated but kept in a viewing room. They were throwing the bodies in the caskets against the walls. I would never recommend anyone pay their respects to their loved one there. We would never make that mistake again. read more

Extremely disappointed,mad and disgusted. Had a viewing for my father and the man that was in the casket did not resemble the one I grew up with,he died of cancer not a disfiguring accident. We had an over night vigil with an attentive attendant, but once workers started filing in,it was caos. They were arguing openly about not wanting to prepare a body because of the smell,they would come out of the room covering their noses.At one point one of the workers said just throw him in the casket. As we were leaving they informed us they could not take all the wreaths that were bought in the same car,but for 190$ they can rent us their van, (scam to sell the wreaths that are left behind to another grieving family). Address 151 nw 37 Ave read more

i was not pleased at all with this funeral home. we did my mother in law viewing here and i had ordered some flowers to be delivered, and they would tell me that they havent delivered them yet when they had them in a seperate room . now when we went to get her ashes in her death certificate they had put she was married when she was divorced. for me there service has been very horrible. they have taken for ever to give us her ashes, i would not recommend them to anybody . read more

The service in this place is horrendous. After my father's passing I bought a memorial plaque for him and it has been five months since and I am still waiting for them to deliver. They were fast and anxious to receive payment but they will not return phone calls. When I went in person last month the manager was very nice and promised to take care of it. Another month gone and nothing. My recommendation is not to ever consider this place for any of your funeral needs. I will continue to post in here on a daily or weekly basis as I call and leave messages and text to keep you post it of their sloooooowwwww response to my needs. They promise but don't deliver. read more