I wish I would've read all the reviews before choosing this place to cremate my family member. It…read moretook over a month for the cremation and then the death certificate, still hasn't been released. The employees here are very unprofessional and are full of excuses as to why a process that should be seamless is so complicated! In a time when I need peace, they just created more chaos in my life! I definitely would not recommend them to anyone!

If I could give Auxiliadora a negative stars rating I would!!! a hundred times over!!!…read more We lost my 11 yr old sons father very unexpectedly and were dealing With SO much already that the unprofessionalism and disregard for human life this funeral home displayed was egregious to say the least First and foremost they charge you a $10 fee for each floral arrangement you have delivered to the funeral home....HORRIBLE. They said they would provide us with finger food and coffee. They provided 4 muffins and 1 box of Fresco brand lemon cake slices. We brought our own spread regardless but as soon as they saw our platters coming in they pulled their 4 muffins off the countertops within seconds, saving them for the next service im sure. My sons father looked AWFUL! He was only 39 when he died but he looked no less than 60 yrs old in that casket. His lips were sewn together crooked the makeup was caked on his face and the plastic bags meant to hold his bodily fluids in were hanging out of his clothes. And to make matters even worse, he was an organ donor so upon donation the hospital provided my 11 yr old son with a ceramic heart necklace and a matching bracelet for him to tie to his dads wrist. It was ceramic so it could be creamated with the body and son would have a connection to his dad forever. WELL THIS FUNERAL HOME REMOVED THE BRACELET FROM THE body and NEVER EVER GAVE US ANSWERS ON WHERE IT WAS MISPLACED. Towards the end of the service the mother of the deceased and his son (my 11 yr old) and the grandmother of the deceased broke down crying hysterically, it was gonna be the last time they saw their loved one and it was sinking in...well the funeral worker didn't hesitate to barge in and remind everyone we had 20 minutes and not a minute more and we would be escorted out without any exceptions. DISGUSTING! Fast forward to 30 days after the funeral. We contacted Auxiliadora to find out why noone had called us to pick up the ashes and they said it was because they had made a mistake with the paperwork and needed another signature to continue with the cremation. OUR LOVED ONE WAS IN A REFRIGERATOR FOR OVER 30 DAYS AND WE THOUGHT THE CREMATION HAD TAKEN PLACE WITHIN 10 DAYS OF THE SERVICE AS PROMISED!! THEY LEFT HIS BODY IN A REFRIGERATOR ALL THAT TIME AND DIDNT CONTACT US TO TELL US THERE WERE ANY ISSUES...if we wouldn't have called to check the status we wouldn't have found out until even later WELL we did some research and it turns out this funeral home allegedly had an incident years ago where they cremated the wrong body and that persons ashes were spread by the wrong family. When we found this out we called the funeral hom and asked if we could identify the body 1 last time before they cremated him because we were scared we wouldnt get the correct ashes...CAN YOU BELIEVE THEY TRIED TO CHARGE US $300 TO IDENTIFY THE BODy BEFORE CREMATION??? They had the gull to tell us if we wanted to spend extra time with the body we had to pay!! WHAT EXTRA TIME??? WE JUST WANTED TO IDENTIFY and MAKE SURE WE WERE GETTING THE CORRECT ASHES??? When the deceased mother called to express how dissatisfied we were the OWNER told her to come pick up the body if we didn't like the way they did things !!!! OMGGG...I JUST CANT. ALL I HAVE TO SAY IS BEWARE !!! AND RUN!!!! DO NOT USE THESE PEOPLE THEY ARE HORRIBLE HUMAM BEINGS!!!

They were amazing people to work with. During one of the worst moments in my life, I was treated…read morewith respect and dignity. I am very grateful to the staff. Most especially Adelaida who was a warm and comforting person.

Great service from the first call to the very end of the funeral of my father. The best price in…read moretown after calling all other well known funeral homes in Miami. Laura Tirado helped us immensely with all our questions and needs and the respect, courtesy and assistance was above excellent. Funeral home is extremely clean and quaint enough for a small and quiet viewing or a large and social one like the one we had for my father. I do recommend the third room if you are expecting a lot of people. By far, great experience and service from the first call with Ana the receptionist to all the details the day of the viewing and on the day of the funeral. Highly recommend without hesitation! Guillermo from Miami/Westchester

We are so glad we chose Bernardo Garcia after walking out of a different funeral home that did not…read morehonor the quoted price. We met with Peter at the Westchester location and he truly treated us like family. (Unlike a competitor funeral home that we walked away from.) Peter listened to our needs and catered to exactly what we wanted. He was compassionate, extremely helpful and sincere. Peter goes out of his way to make sure everything goes smoothly. I highly recommend their services.

Absolutely rude. The man answered in Spanish, and I responded in English. He immediately hung up…read more Then each time I called again he would pick up just to hang up again. I will make sure to tell all of my friends, family, and acquaintances to never use this prejudiced business again.

If I could give this company negative stars I would. Slow and inaccurate information EVERY time…read moresome communication needed to happen. Certified death and cremation certificates delayed by months. TERRIBLE across the board! Run to somewhere else immediately!

When my father passed away it was a very difficult time for my siblings and I. Apollo Cremations…read moremade it so much more worst for us. They were extremely unprofessional with how they communicated with us. There was even a moment that I had to raise my voice while mourning my dad because she was disrespectfully speaking to me. They told us last minute that the location of my dad's body was all the way in Hollywood and we were in Miami. The whole experience made it even worse for us and it was the first death we had to deal with in our immediate lives. I strongly recommend you steer await from this company.

Catholic cemetery with many beautiful statues. Did you know Americans used to picnic in cemetery…read moreparks? This is a calm and well cared for cemetery. The staff were kind and helpful for a recent graveside funeral service. They put up a tent for shade, provided chairs, and water.

Every web site you find for this cemetery says the same thing "Open 24 hrs." Don't fall for that…read more They lock the gates at the entrance and many times they close it early like whenever they like. They also do not pick up the phone nor have hours of operation on a recorded message.

The staff at Van Orsdel is vary caring, compassionate, and professional. This family run business…read moreis truly a gem at a very difficult time. Your loved ones will be cared for.. and that gives great peace of mind.

This funeral home has assisted our family on multiple occasions. David Gonzalez the manager at…read morethis location is extremely knowledgeable and a true professional. His attention to detail and care through very difficult times is appreciated more than he will ever know. David took care of the services for my grandfather with the honor he deserved. Thank you VanOrsdel Funeral Home. Our family is grateful.

Thank you for helping and guiding me through my time of grieving...Staff was so polite and…read morepleasant, atmosphere was is simply beautiful...I will recommend your service. I really appreciate the dedication of providing wonderful customer service. Latanya Watts

The quality of service and communication was excellent. I appreciate the help and support that met…read moremy expectations.

Very disappointing experience. For more than two years, I have visited in person, called, and…read moreemailed repeatedly to request replacement flower pots for four family burial sites, and the issue still has not been resolved. It is frustrating that such a basic maintenance matter has been left unaddressed for so long. While temporary plastic pots are sometimes available, families should not have to keep asking for a short-term fix each time they visit. A cemetery should maintain burial sites with care, consistency, and respect.

Bad customer service all they really want to do is sell you more stuff even as you are grievingread more