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    Bernie's Auto Repair

    1.0 (1 review)
    Closed Closed

    Services - Bernie's Auto Repair

    Auto brake repair

    Auto engine repair

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    12 years ago

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    Steve Shannon Tire & Auto Center

    Steve Shannon Tire & Auto Center

    (2 reviews)

    Expensive $94.01 for a simple oil change. Wont be going back again. Told them that crude oil…read moreprices were going down

    I called and spoke to Mark the day before at 330pm and let him know the wheel of the car started…read moreshaking since hitting pothole. I asked if I can leave the car that same night so they can work on it first thing in morning being they don't take appts. I dropped my car off and key in envelope taped w/ name number and issue in Dropbox at 6pm. The next morning didn't hear anything so I called by 930am and spoke to Mark who said he sees my car put me on hold to speak with mechanics then said he will call me right back. Mark called back 40min later and said he doesn't have my key to the car and asked if i personally left it and where. I told him in the door w/ brass slit as I heard it hit the floor. Mark informEd me he did not see it and asked if I have another key I can bring. I told him my key is there and Someone must have taken it. also my car is there so I don't have a ride at the min to bring another key. I suggested he watch the camera after he told me I can come show him where I left the key. Mark said he will continue to look. At 1030 I have my mother bring me down to Steve and shannons tire as I felt uncomfortable about the situation. on the way back to Steve and Shannon's Mark calls me and says he found my key to the car. Mark informed me his manager arrived today before him and took my key not realizing it and he is out doing deliveries but will be bringing it back. Then Mark asked me what he should have the mechanics look at and said they will give a discount. Then mark said Oo I forgot you wrote every on the envelope Nevermind. I showed up at Steve and Shannon and asked where the manger is with the key and I don't feel comfortable with how things were handled. Mark stated he had phone calls with the district manager who watched the video and told him the manager took the key last night. Mark said looks like your not comfortable with our services you should go somewhere else. I assured Mark that's what I plan to do and waited over 40min for my key then asked mark where the manger was and how much longer I should have to wait. Mark said he will call him. Mark informed me he is on the way but couldn't tell me how much longer or where he was coming from. 10 minutes later the managers wife walks in with my key while the manger stayed in the car outside. the wife looked like they just rolled out of bed and probably stopped for breakfast otw. This service was completely unprofessional from all parties involved.

    Bernie's Auto Repair - autorepair - Updated September 2026

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