The best experience I've had at an RV dealership. Sales persons were friendly, but not pushy. They…read morelet us browse through RVs at our own pace and allowed us to go out on our own. Only when we had questions did anyone accompany us. Fermin, our first salesperson seemed fairly new and got assistance from Anthony when he didn't know the answer to our question. We arranged to have a particular fifth wheel set up with electric the following week so we could see the many features the RV had. The following Monday we met t the appointed time and Anthony walked us through the rig and answered all of our questions. He wanted to sit down and deal with us then but we had brought friends to look it over and wanted to talk with them and eat some lunch so we arranged to come back a little later. We sat down, discussed trade in value on our RV, they got our credit report, the numbers were crunched and we arrived at an agreeable price and put down a deposit that afternoon. The following week we walked through our PDI with Pete, the service technician that headed up the work on our new RV. He walked through with us, explaining everything with enough detail even I understood most of it. He even had me video the presentation on the stereo/sound bar/TV stuff for future reference. They then moved both RVs side-by-side with a ramp between the doors so we could move lol our belongings from the old RV to the new RV. They set us up for overnight camping in their back lot with full hook ups too. I'm impressed by the Ron Hoover in Donna, TX. Give them a shot at your business.

Tried to order two window screens for my Travel Trailer. The…read moreproblem I have is with the parts Dept. One specific person by the name of Terry. She works her own hours and seems to be OK with upper Management. She says she will be there and she never follows through, if you get irritated, The other em[ployees in Parts JUST LAUIGH! Then tell me to drop my ATTITUDE. Wouldn,t have an attitudeif they could do the job. It seems that this Terry is the only person that can order parts. NOW I know your going to say no big deal. Well this same senario has played {four} different occasions, all about these 2 screens. THIS is a MANAGEMENT problem SEEMS to Start AT the TOP!!! Get it together Ron Hoover. Won,t see me AGAIN!!!!!

We re new to being full time RV Living, with this comes lots of learning. We've had to make a few…read moreadjustments and repairs. I have been able to run over to Sierra Mobile RV location and get the advise and parts that we needed. I had an item to return at one time, it was seamless, they were very helpful and understanding. One of the few places I can navigate to now without my GPS. LOL :)

These people are amazing. Not only did they do what was scheduled, they also went the extra mile-…read moretwice. First doing some extra work on my rv at no extra charge, secondly, as I was leaving my belt slipped off. It's not work they do but the owner (Joe and his wife) spent after hours finding a mechanic who could do the work. Also a shout out to Skip for sticking around (for about 4hrs), and to Freddy (the mechanic) for getting the work done and getting us back on the road.

I have been there several times and the parts guy is very helpful and seems to be knowledgeable as…read morewell. However , when i called to inquire about shipping time on ordering a part, it was not the parts guy, the response I got was "probably .....". He made no effort to inquire any more of my needs.

Optimum RV in Harlingen, Tx provided the Best customer service we've had in a long time. Our…read moresalesman, Ian, was awesome! He listened to our needs and showed us the perfect Travel Trailer that met our needs for a Double Axle trailer. Juan, the Finance person that closed the deal for us was awesome too. Andrew, the Prep and Delivery Service person was great too! We had driven more than 240 miles to look at a specific used Double Axle Trailer that was listed for a great price. We decided paying a little more for a new Trailer would be better for us. Thankful for the great customer service and quick response to our online inquiry that Saturday evening. Ian had come in on his only day off, Sunday, to assist us since we were coming from out of town. Thank you for going above and beyond for us! We highly recommend Optimum RV if your interested in buying a RV.

- Extremely Disappointed, Avoid Optimum RV Harlingen…read more We purchased a 2020 FR3 from Optimum RV in Harlingen, TX, and the experience has been nothing short of a nightmare. After signing, they kept our RV for over a month to fix a leak from the in-unit washer/dryer combo. Not only was nothing repaired, but they scratched the bathroom when removing the unit. We were promised someone would come to fix it again, as well as check the bedroom A/C and generator--that never happened. We explained multiple times that the RV is our parents' full-time home, and it was not feasible to bring it back in for service. They planned their move-out around Juan's (our salesman) timeline, and we were patient, waiting a whole month for pickup. What we got was a rig still full of issues. To make matters worse, we were sold a warranty that doesn't even work in the Valley. No mobile techs in the area would honor it, and there was zero support from Optimum. We returned the warranty and signed all the paperwork with Dan (finance manager) in early March, and a month later, still no resolution or update. Every time we call, we're told Dan is unavailable. We spoke with Juan again today--still no answers. Bottom line: Do NOT trust these people. Save yourself the headache and shop somewhere else, outside the Valley. This dealership is all talk, zero follow-through.

Our Experience at RV STATION IN DONNA TEXAS was a delight! Our sales associate was Lola!!…read moreShe was pleasant , knowledgeable and able to answer all of our questions! We bought a 23 ft Jayco Jay flight and absolutely love it! I would recommend working with Lola and purchasing with RV Station!!

Quick to take my deposit. Faster to sell the unit to someone else…read more I was searching through many dealers to purchase a travel trailer, untill I found and fell in love with a unit at the Donna location. I was happy to give my $500 deposit to place the unit on hold, as we looked into the financing options. After a week, the salesman and I were about to close the deal and THE UNIT WAS SOLD TO SOMEONE ELSE. I went to obtain my deposit; while the manager kept defending his actions without any apology. To "make it right" I was offered another unit at a lower cost, saving thousands, but I would rather purchase another trailer at retail price than go through that terrible experience again. Because I was less upset and more DISGUSTED with the experience, this will be my first and last time I will try to do business with them.

I rented a Uhaul elsewhere, but the rental was transferred here: I am SO glad! We want to the wrong…read moreUhaul provider, but storage land stayed open so we wouldn't lose our reservation. They are very professional and provided fantastic and friendly customer service. They are now our first choice. I wouldn't want to book with anyone else and would recommend them to everybody!

From the owner: Specializing in: - Storage Household & Commercialread more