TL;DR - If you want to avoid stress & headaches - I would stay away from this shady business…read more Especially if you are a car care nut and want only the best for your baby. Their slogan is, "Relax, We'll take it from here." They don't let you relax and they make you take all the stress with you from there. My story: They scheduled an appointment for 2 weeks, accepted my car, had me sign papers to begin repair work, knowingly let me take out a rental, and then 2 days later called to say they would not be working on my vehicle - with no explanation given. Honda and Acura Owners: If you have a Honda or Acura and thought they would be good to work with - check again to see if they have updated Honda and Acura Certified Collision credentials - they don't. Do your due diligence and read all of the negative reviews (click negative near reviews). I am by far not the only unsatisfied customer. More details: 1. This review could have been 4 or 5-stars. I was decently satisfied the first time I visited - body work was okay (some issues with gaps), paint was well done (except for swirl marks) and customer service was decent. 2. I thought I finally found a decent repair shop in the Valley. I was going to be a repeat customer - something I thought they would value. I scheduled an appointment - waited 2 weeks and dropped off my vehicle. I provided a list of requests (attached an image to this review) which I felt was not demanding, and then left to get a rental car. 3. 2 days after dropping off my car, Arlene (an estimator) very rudely and unprofessionally calls to say that the OEM parts I requested are on backorder for MONTHS for another Honda vehicle and that it would be the same situation for my car. However, she did not bother to check on the specific parts for my car herself. Just wanting this repair to be completed, I did my best to find out. I called their distributor - Clark Knapp Honda - who said the wait for the parts needed for my vehicle would be 2 business DAYS max. 4. I called her and told her this to which she had no comment. Then she tells me that Progressive has been taking MONTHS to approve estimate supplement requests. Not trusting her, I called Progressive who transferred me to the RGV's local estimator. He said the delay was only 1 WEEK and that he contacted CarStar a day ago and was never told my vehicle was even there. 5. I contact Arlene again. She says that Mark Patterson (apparently some CarStar big shot) said they would not be repairing my vehicle with no other explanation. I then attempted to get ahold of Mark because I do not understand why they are giving me the run around and treating me so poorly. It has been almost a day - I know he will not reach out to explain why. 6. Tired of these antics, I decided to get my baby away from their slimy hands. If they are this shady towards me before beginning work, I can only imagine how they would treat my vehicle. Luckily, I found another body shop who has shown me respect, is actually on the Honda and Acura Certified Collision website and values all of their customers - even people who were initially unhappy updated their reviews with what the business did to remedy their situations. To say the least, this situation has been so unnecessarily stressful. I am so busy with my job and they seemed to just love giving me a hard time and wasting it while they were at it. The only logical explanation I can think of for this is greed. They want money. My car's $2000 repair was not cutting it for them. I understand this to an extent - but they should not make a customer suffer, wait for an appointment and accept their car for repairs if they are not happy with the money they'll receive. They should reject that customer and not waste said customer's time. I will say Cassandra & my car's inspector were great. Keep it up! However, Mark and Arlene had plenty of chances to apologize or figure out another way to get my car repaired. And yet both of them did nothing.

I had my Audi A4 repaired with Carstar back in February due to getting t-boned. It all started…read moreokay. The girls at the front desk are very friendly and nice. They have great customer service skills. Each time I called to get an update on my car I was told it was "being worked on". So, I show up one day unannounced at about 3:45p and ask to see my Audi and its "progress". Well, no progress, surprise, surprise! My car was dismantled, obviously dirty, no door panels, passenger doors wide open with the front passenger seat very dirty; I should have taken pictures of it. I asked where the progress they spoke of was, and I was told the guy working on my car was going to start on it in a few minutes. It was 3:45p, and he was JUST about to get started on my car. At 3:45p!!! My car had been sitting there ALL day long not getting worked on but each time I called to ask for an update, I was told my car was "being worked on". Each time, I'm sure I was being lied to by this guy, and I can't even remember his name. I showed up unannounced twice and found my Audi in the same condition; not being worked on and being told it was going to get worked on. Who starts working on a car at 3:45-4p when you close at 5:30p?! Then I started getting emails saying my car was going to be ready on said date. I would then call to follow up only to be told, again, it was "still being worked on". That went on for about 2 weeks. Their excuse was the doors to an Audi are not the easiest to put back on. Of course, I call Audi and speak to the people I know there, and they all tell me the doors take 1 day to put back on, 2 days max if the doors don't align, but this "we're still working on it" had already gone on for about 2 weeks. It doesn't take 2 weeks to get doors put back on any car! Time to pick up my car. I get home and it's dark by then so the next day I'm looking over it and find the car is filthy. No one bothered to properly clean my car; inside or out. The seat belt was super dusty. Underneath the passenger seat you could see the dirt, the base of the door, the back passenger floor also had dirt/dust on it. And they tried to hide by putting the floor mat in a way where you couldn't really tell BUT I could! The base of the back passenger door was also filthy; full of that gray dust/powder. The person who washed my AUDI did a real shitty job at washing it too. Left the entire car spotty and dusty. I had to go back the next day to have them clean it up. Clearly that guy does not pride himself in the work he does nor does anyone else, obviously or they would not have turned in such a dirty car to a customer. AND because I never sit on the passenger side of my AUDI, I didn't immediately notice that when the doors slam, they sound hollow. So basically, to get rid of me ASAP because I'm sure I was a pain in the ass to them, all they did was slap the door panels back on my AUDI, put the doors back on the car and called it a day. My driver side doors are heavy and when they shut there is no hollow sound to them. Am I going to take my car back to have them fix it? Probably not because I don't need them keeping my car for another 2 weeks just to have it sitting there the entire time and not work on it, while I'm without a vehicle. Mind you, the doors aren't even of a 2019 or new Audi. The doors are from a fucking 2017 Audi!!! As if they were paying the damage on MY car. The least they could have done was get doors of a 2019 or new model. The very least! Would I go back? Nope Do I recommend Carstar? Nope Was I satisfied with their work? Nope There was absolutely nothing positive about this experience with Carstar! I would have been better off driving my car out to San Antonio and leaving it at Caliber Collision near Fair Oaks. Now the customer service there...superb!!! Lesson learned!!

I had a great experience had no problem what so ever they give you great deals amazing salesman…read moreAndrew Nino thank you so much ..... you are a lifesaver we really appreciate the effort you did for us ... bless your heart great job an we love our new car ...

It was such a disappointment to spend my birthday without a car after being given an 11 a.m…read more appointment for a vehicle check. I was told the tire sensor had malfunctioned and needed replacement, but because the technician had a mandatory meeting, it would take about an hour and a half afterward. At 1:20 p.m., I got a call saying a tire needed replacing, and we agreed. We arrived around 3:30 p.m., expecting my car to be ready, only to find out the tire hadn't arrived from Weslaco--something I hadn't been told. We asked not to replace it since it wasn't there, but five minutes later, the tire suddenly arrived. We decided to go ahead with the replacement, yet I didn't leave until 4:30 p.m. because it took the technician an hour to replace the tire and fix the sensor.

I only got as far as getting a quote for a minor repair, to fix a couple of scratches that appeared…read moreafter a visit to Walmart. I found PDM online and saw that have mostly positive reviews. Some people have had good experiences with them. Based on the packed parking lot their business is booming, which is usually a good sign. PDM offers a free quote online by submitting information, pictures and a video of the damage. But I was in the area and decided to stop by just to see if someone could give me a ballpark figure of cost and repair time to have an idea of how to prepare and schedule a repair. The young lady at the reception area was cute, but could not tell me anything helpful except that an in person estimate would cost me $50. So I thanked her for that and opted to go with the online estimate. From the website you request the online estimate tool and it sends a link to your phone. Use the link to access the online estimate app. The app does not download to your phone; you just access it from your phone as it will guide you in taking pictures and video they need. A picture is worth a thousand words. Have your car make, model, year, and VIN number handy as that helps them to identify specific paint colors and other necessary information. I found a couple other competitors that also offer online estimates and got quotes from all of them. All of the businesses which provided me quotes have excellent reviews and look professional as far as I can tell. PDM's estimate was $1,300.00, over twice the cost of any of the others (who all came below $600). Most of the cost is labor. I understand some difference in price, but that is ridiculous. It's like choosing between two great quality name brand products, and the only difference is one has a designer couture name, so it sells for 220% more. So suffice it to say I will choose another option. If your insurance is going to pay repairs, perhaps it may be an option for you (depending on your deductible), but it was not for me. It pays to shop around.

I used this company online estimate. I submitted pictures of the repairs that I needed and…read moreindicated I was paying cash. I was not using my insurance. After a few days, I did not get a response. I contacted them by phone asking for the estimate. A few days later, I was given an estimate and I agreed over the phone to the amount. I was told to bring the vehicle by for more pictures so they could make sure the estimate was accurate. I brought the vehicle by and a gentleman named Mark took detailed pictures and said he would be sending me an updated estimate by the end of the day. Did not get estimate. One week later I reached out again asking for my estimate and I was told I'd have it by the end of the day. Did not get estimate. Based on other reviews I've read..this company charges almost double the other repair companies in the area are charging. It seems to me this company would rather do insurance claims. Taking my business elsewhere.