Jason was extremely helpful to me, both on the phone and in person. He fixed my old school heating system on the spot. It can get very cold in the Sierra mountains. Jason went above the call of duty to explain to me the process of my 30 year system and fixed it. I know little about electrical or heating appliances. He answered all my questions! I felt so happy! Mr Bertini you have an excellent technician, who truly cares about his customers! Kudos ! -Victoria read more

Professional, timely, personable and definitely value for the cost. Even on a weekend they would respond and if an emergency they were there. Got my water heater and whole house generator thru them. read more

MY wife and I live in a large single level ranch style house in Arnold. On February first of this year (2024), during some of the coldest days of the winter, our 27 year old forced air furnace conked out, completely quit. I called a number of HVAC contractors in the area to see what kind of replacements were available and obtained a number of quotes. Paul Bertini, owner of Bertini Mechanical was one of the first to actually get out to the house to inspect the situation. His explanation of my requirements was quick and succinct and he was able to obtain his recommended replacement furnace within a few days and at the most competitive price. He and his crew completed the replacement installation in a day and a half and did a beautiful job with no mess and total cleanup. They even enhanced the appearance of the furnace area immensely by wrapping the appropriate parts of the furnace with a silver insulating wrap that resists dust collection and cleans easily. The furnace worked beautifully from the start and we were able to begin thawing out immediately. It was a totally professional job and I would heartily recommend Paul and his crew for any HVAC work you may have. We will go into next winter feeling totally secure with our new furnace. read more

Summary: Paul is a standup service provider and I will definitely work with him again in the future. Longer story: - My family and I recently purchased a cabin in the Arnold area - We hosted my wife's brother and family this weekend (the first time hosting) - We had an amazing day at the lake and then came home to realize that our hot water wasn't working - It was Friday at 6:30pm when we realized this - I called Bertini Mechanical and Paul picked up - I told him about the situation and he told me he had plans with his family tonight but could come tomorrow at 7:30am - We confirmed my address via text - He then sent me a series of texts with detailed instructions on how I might try to fix the problem myself - I followed his instructions and it worked! This is a classy way to do business. He will be my heating & plumbing guy going forward. read more

I met Paul at the local Ace in Arnold and asked him if he would give and estimate to replace our furnace. He jotted down my name and number, I told him I would call him with the next time I would be up to the cabin. He seemed very interested so I called him and told him when I would be up (for 5 days) and he said he would call and come by on one of those days, That was on about the second of August. To this day I have not heard from him. We are new owners in Arnold and have talked to several people about contractors and most of them tell us it's hard to find anyone that will do what they say. I am starting to believe it. UGH! read more

We have known and used Bertini Mech for years for plumbing and heater repairs. We cant say enough about the promptness, fair pricing and quality of work. Top notch! read more

We purchased a home and the day after moving in we had no hot water. The hot water heater went out. We Contacted Bertini Mechanical (on July 4th luckily they answered on a holiday) and explained what was going on. Paul Bertini was so kind and told us he would move some things around and help us to have hot water by Monday once the hot water heater arrives. Monday comes and as promised he and another plumber was there to install the water heater. They were very friendly and explained what they were doing. Approximately An hour after the job was completed We had hot water. It was wonderful. We can't thank Paul enough for his prompt attention to our needs. We highly recommend Bertini Mechanical. read more

We have lived in Arnold for about 6 months. We wanted to do some upgrades to our home but we discovered how difficult it is to get a contractor to come to Arnold California. We decided to search for local contractors and found Paul Bertini. Paul called me back right away to schedule an appointment for an estimate. The service and professionalism from Paul, son Sam, and their crew have been outstanding. I will continue calling Paul Bertini & Son to install, service, or repair, our household needs. read more

Bertini installed my whole forced air heating system a little over 20 years ago and replaced my furnace 3 years ago. He seemed to do a very good job for both. A week ago, a duct came loose from the heater. I did a very temporary fix on it and called him up to check if my temporary fix would hold and to come out at some later time a put proper fix on it. Since that time he never came out and didn't call. The last time a talked to him, he acted like I was a pain in the rear and hung up on me. read more

call and made appt and explained what needed to be done and sent pictures gave me a price and agreed on may 2 to have them come fix the pipe to the new water heater. call to there office on may 10 to find what time to be at my house on may 12. was told between 10am to 11:30 called at noon to see what was going on. no phone call till 4:40 pm he said he could come the next day Had to call some one else to fix it. had no water to house. Would have been nice to call an say can not make it to the time you were to be there. read more

I had a toilet leaking from the tank and called Paul Bertini Plumbing at about noon. He quoted me his labor price, asked what kind of toilet I wanted and quoted me a price for that too in the same conversation. We just wanted a standard small toilet and nothing fancy. I was so relieved that he understood that we weren't picky and valued getting it done over choosing the shape of the seat! He came out...SAME DAY and completely replaced the whole assembly. Even cleaned the floor around the toilet area. He was considerate of my time, cleaned his feet before entering, took away all the garbage from the install, explained every step, and was entertaining to boot! He was In. He was out. Professional and Personable. How refreshing. read more

During the summer and fall of 2014 we hired Bertini Mechanical to remodel one bathroom. Because the quality of work was so well done we had them do another bathroom, rebuild our front stairs and manage the installation of our failing skylights. We were especially worried about the skylights but Bertini found and managed a crew that did an excellent job. We will definitely use Bertini Mechanical again. Five stars! Thank you! read more

Fantastic! I'm hoping I can refer everyone to them. They say what they're going to do, then do it. This family run business is more than conscientious, they are professional friendly and get the bid picture. We realized our furnace was not working while on the east coast. (Thank you wifi thermostat) we called, arranged a service call on the day we flew in. Perfection since the outside temperatures were in the low 40's. Our plane was delayed, Paul came the next day completely unflustered by the delay. Paul and his son took a look, ordered a part, and installed it as soon as it came in. This team was the easiest service call to our home, EVER! Billing was super easy, straightforward, no hidden fees or costs. I can't say enough about them. I kinda hope we need to use them again, but since they're work is so upstanding, I doubt we will. read more

Paul was very helpful in repairing my heater. February is not a good time to be without heat! He was fast and accurate in assessing my problem and taught me how to use the new controls. I would gladly hire him again. Thanks Paul, we're warm because of you! read more

Last year my genius wife found us a beautiful three-floor home near Dorrington, where the snow frequently gets deep, and yet the summers are still blazingly hot. The house was surrounded by snow when we moved in, and pretty much the only source of heat was a wood stove, which actually worked surprisingly well...provided you stayed up all night stoking the thing! Even then, though, you could store popsicles on the basement level. Enter our savior: Paul Bertini! He installed a wonderfully effective heating and AC system (and coordinated the installation of a propane tank from Mother Lode Propane--recommended also) in our home, and it totally transformed our lives. In the winter, a push of a button has the whole house warmed up in minutes, and in the blazing heat of summer, another push of a button cools the place as much as you please. I've heard horror stories of people blowing tons of money installing such systems only to find that they don't heat or cool well enough. Well, Paul installs *powerful* systems that actually do the job! Given that all the ducting had to be done from scratch, Paul did an astonishingly neat job. The ducting is so well hidden, and the vents so tidily installed, that our friends can't believe the house wasn't *built* with the system already installed. Paul, if you read this, THANK YOU! Hope this brings you even more happy customers. Best, Tristan read more

Unfortunately, we did not have a pleasant experience with this business. On the website for Paul D Bertini Plumbing & Heating it is advertised: "Paul D. Bertini provides the most professional and reliable plumbing, heating and construction service available in the Calaveras County area since 1992. Our investment in providing an unsurpassed quality of service to all our customers has positioned us as one of the leading contractors in the local market." "Call us for 24/7 emergency service or to schedule an appointment today" My wife made a 2 PM appointment with Paul Bertini Plumbing on Monday, 7/23 for Tuesday, 7/24. We live in Yosemite National Park and drove 2.5 hours to Forest Meadows to meet with Jim at the appointed time. After about an hour my wife called the contact number she had and was told by Jim that he was running behind, but did not say he couldn't come. At about 5 PM Jim called back and stated 'so you don't got no water?' She could tell he wasn't enthusiastic about coming but was left with the impression that he was on the way. About 1 minute later we received a call from Paul, we assume he is the owner of this business. Paul stated, among other things, "there are showers by the pool area and you can buy water", "I'm not going to put my guys on overtime", "I'm not going to be able to figure out what's wrong in 30 minutes. We can't just wave a magic wand and find out what's wrong". After my wife said you expect us to take showers in the pool house he stated, "well that's the best I can do for you". That is our experience with Paul Bertini Plumbing. read more

Our AC started acting up on a Friday and it was 95 degrees out! We called Paul Bertini and he did not hesitate agreeing to come over to help us out. He stayed till 6:30 pm making sure he had the system up and working. He saved our weekend and did a great job. Aside from awesome customer service, he is very knowledgeable about heating and cooling issues and gets the job done quickly and efficiently. Trustworthy and knows his stuff! read more

Paul and Jesse came today to service our unit and get it ready for winter. They arrived on time and did a great job preparing us for the cold weather ahead! Thank you!!!! read more

This rate I bought a water heater. I called Bertini to get an estimate for installation alone. No disposal of the old water heater. The estimate was 802 $900. I asked what the hourly rate was and they want and they were not able to give me an answer. So dividing $800 and half still gives a rate of $400 an hour for service. I estimated the install time to be one hour. All it was involved was disconnecting the pipes and reconnecting the pipes to the top of the water heater. And they had no concern but to suggest finding another plumber that was cheaper. read more

Paul and son Jesse just did a marvelous job of replacing a rusting-out water heater and recommending and installing a hot water recirculation pump. Excellent customer service, professional workmanship, and no mess left behind. Couldn't ask for more. Having hot water almost instantly is not only a great convenience, especially in the morning, but is saving us a lot of water. Paul is also very active in giving back to the community, most recently serving as president of the Greater Arnold Business Association (GABA). read more

I had a need, but let's call it an opportunity to call Paul for a late night service call. I've used Paul's services before and have never been disappointed. On this occasion our home furnace, stove and fireplace would not work and the house was really really cold. He arrived and immediately started to troubleshoot. What I liked was that Paul adopted the attitude that this was his problem, not mine! Long story short, he solved the problem and gave me good advice for follow up actions. Again, he never disappoints! Great job Paul! read more

Bertini Mechanical just finished replacing our defective HVAC unit. They worked diligently to force the manufacturer to honor the warranty. The new unit went in smoothly and the changes that were necessary were done in a very professional manner. It is so refreshing to find that quality workmanship still exists. Highly recommended. read more

Superman arrived to save the day! Paul Bertini, AKA Superman, is my man of the hour. It doesn't get to 97 degrees in Arnold too often but this past weekend it was ugly hot and humid and my air conditioning just up and quit. I hear some of the air conditioning repair guys are running seven days behind...you know when it gets hot... the air conditioners all seem to die at the same time. I called Paul and he came on Monday after 6PM. He had put in a full day and I was the last customer on the list. He could have gone home but he honored his promise to come on Monday. Figured out the problem and ordered the part. The part arrived today and he called to say he would be here by 5PM and called again at 5PM to say he was running late but he would be here. He is a man of his word. He repaired a lot of air conditioners today. He arrived close to 7PM. I was his last customer and he fixed the problem and finally got to go home as it was turning dark. My air conditioner is running sweet and I am a happy customer. Bertini Mechanical is professional, considerate and their prices are fair and reasonable. I recommend Bertini Mechanical without reservation. They are the best! Marcy C. read more

I called and spoke to Paul who is the owner of Bertini Plumbing. I was speaking to him about having the water pressure in my home increased due to low pressure from the Water Company. Paul was telling me about a pump system that would cost $1500.00 not including install. I had a few questions ( Valid Points I Must Add Due To Our Circumstance) when out of left field he accused me of just priming him for info and that I was probably going to do this job myself. Wow! How do you treat a client with such disrespect? He has fixed a frozen pipe at our home and has also fixed my furnace when it would not turn on. I guess the take away here is not to ask to many questions. He has just lost a loyal customer! P.S He is not the only GIG in town! Fred read more

We recently had to install a new furnace at our home in Big Trees Village. We chose to work with Paul and his team after receiving bids from a few installers. We were very pleased with Paul and his teams work. They are extremely professional, always try to add value with their work and the work is very high quality. In our case, Paul also recommended that we get a air duct cleaning before he finished the install as our new furnace was pushing out a lot more air than the old and the ducts were very dirty. After we had them cleaned, he arranged his schedule to come out the next day and finish. His install also includes an inspection of all of the duct work in the house for potential air leaks and then he performs a pressure test of the entire system similar to what a building inspector would do. Great added value! He is also very personal which makes the experience of home repairs much more pleasant. We are planning to do some remodel work in our home soon and will definitely be calling Paul and Debbie to help us! I would highly recommend Bertini for furnace and other contractor work. read more

Remodel and More ... Paul and team treated us like family -- courteous, very conscientious, and innovative. Throughout the remodel of our bathroom, installing a high-efficient heating system, and permit checks, Paul kept us in the loop. Paul offered many options to us and remained patient as we worked through the choices. Paul and his team worked in snow and rain to deliver quality work in a timely manner. He delivers professional, licensed, quality work to this area! Glenn and Janice Camp Connell read more

I've used Bertini Mechanical twice to date and both time they showed up same day and fixed the problem. Very professional and faster than any company I've ever used while in the Bay Area. Highly recommended. read more

We have used Bertini Mechanical for as long as we have had our cabin. Recently we found our water heater was leaking and needed to be replaced. We gave Paul a call and he ordered a water heater and had it installed within a few days. The water heater was in an awkward area under our cabin so Paul took the time and effort to move it to a better location. He mounted and strap it in. We would recommend Paul to any of our friends. He is very reliable and does a top notch job. He stands behind his work so you never have to worry. read more

Paul has done an awesome job with several projects at our business location. We are semi-renovating the kitchen, and Paul has really come through for us. He installed a commercial range and hood, including a custom-fabricated back-drop - it looks amazing! He also handled some sink installations and plumbing corrections - all with a great attitude. Paul's communication during the process was excellent, and he was timely with every appointment. Thank you Paul! read more

Arrived at my parents vacation house in Arnold after 5pm on the Friday of MLK weekend with 10 friends from college. Turned the water main on, and water came pouring through the ceiling in the kitchen. I crawled into the attic to find a pipe that had burst in a recent cold snap. Bertini was out the next morning and fixed the pipe before some friends had even woken up! Bertini definitely saved the weekend, was quick to respond, and was not terribly expensive. read more

I have called Bertini a number of times over the past few years and can't say enough about their "instant" response. Their staff are very professional and their work is 1st rate. As in any service, you get what you pay for and you get your money's worth with Bertini. read more

P & D Builders/Bertini Mechanical rebuilt our bathroom in Arnold, CA. From taking out the old shower and tub to installing new cultured marble, new toilets, a new sink, shower doors and counter, Paul and his team did a great job. Also, Paul and his team were on time and kept us informed about the project. We would highly recommend this company to anyone who is thing about a home improvement. read more