1. Brooks and Done Mechanical

    1. Brooks and Done Mechanical

    0

    Ione, CA

    Brooks and Done Mechanical

    5.0 (4 reviews)
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    Two years later, I wanted to come back and update my original review…read more After choosing Attic Man for our new HVAC system, I can honestly say we've had a great experience. From the initial consultation to the installation and everything that has followed, the team has always been professional, responsive, and willing to help. I especially want to recognize Randall. Over the past two years, he has been incredible to work with. He's knowledgeable, patient, honest, and always takes the time to answer questions and make sure things are handled the right way. You can tell he genuinely cares about his customers, and that kind of service is hard to find. Like any HVAC system, we've had questions and a few things we've wanted checked along the way. What has impressed me most is that Attic Man has always stood behind their work and has been there when we've needed them. Looking back, I'm really glad we chose Attic Man. Great people, excellent customer service, and a company that has earned my trust. Thank you to Darwin for getting us started and to Randall and the entire team for continuing to take great care of us over the last two years.

    Fast service. Lots of upsell pressure. Work was completed per my instruction, but the quality was…read morenot up to par. Discussed with management and they came back to finish the job. Two years later, system still works great. Three stars due to the upsell pressure and poor first-pass quality. Grateful they came back and made it right. For what it's worth, the upsell comes with the territory. And, not every company will proceed with the necessary work without it. Atticman did.

    Alpine Air Conditioning & Heating

    Alpine Air Conditioning & Heating

    3.7
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    Alpine Air installed a minisplit system in our new home, including an outside condenser and two…read morehead units. They did such a poor job that we ended up having to have it redone by a different company a year later. The condensate line PVC installed in the walls was muddy. It looked like it had been lying around in their yard. My husband replaced it with new PVC. Jason drilled random holes in our studs, then realized they were in the wrong place and redrilled. So now our studs that are supposed to support the house look like swiss cheese. He used the wrong size connection to the condenser line. He used electrical fittings to connect the split unit to the condensate line, not fittings that are meant for water. This is a huge leak risk inside a wall. He used a 3/4" roofing nail to attach the condenser to the concrete pad. We're in a very windy area and the whole thing could have easily blown over. There were greasy fingerprints all over the wall and several fins were crushed during the install. We had it cleaned by another local company and they tried their best to straighten out the fins but there was only so much they could do. The unit was also mounted too close to the side wall than installation instructions say, so that it was difficult to work on when we had a third company out to fix all the problems from Alpine's install. Everyone says go to Alpine. Maybe they had a different experience or maybe they're just not as picky about the details of the install. But Alpine is the one contractor in the area that I would never call again if my life depended on it.

    We loved that this guy showed up on time, answered many questions and seemed great. We were going…read moreto go with this company just based on their interactions with us during our Appt! BUT...... 4 days later we called to ask about our quote. The lady who answered said "Oh, he never gets the quote to you for about two weeks!" HAH ?!?! TWO weeks ?! We asked if there was any way he could prepare it quicker, she said I will ask him. Two weeks go by and no quote. We call again on July 2 ( Thursday). The lady answers and says no quote ready yet. We say we need it by Friday and her response " Tomorrow is July 3- Friday, we are closed !" Suffice it to say it is now August and we have NEVER even gotten out quote. FORGET THESE Thanks for your response. In all fairness to us we should have been told that your quote was going to take over two weeks to receive. If someone knows that upfront then in most cases it's fine- you have managed your customers' expectations. We have moved on.

    Brooks and Done Mechanical - hvac - Updated July 2026

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