Bertsch Michelle M MD

Incredible care once you get past the front desk…read more I came to this office based on a glowing recommendation from a coworker--someone my age who somehow has the skin of a preteen angel. One day, totally unprompted, he showed us a picture of his dermatologist. I have no idea why--but he did. And the moment I saw it, I thought, "This man looks like he belongs somewhere in the Tim Burton cinematic universe." It was giving Pee-wee Herman meets skincare, and honestly, that sealed the deal for me. I looked up the office, checked on my insurance, and made the call. Setting up the appointment was its own little adventure. The receptionist on the phone was nearly inaudible, like I was on a call with a ghost. I kept checking my service, moving around, thinking maybe I was in a dead zone. I said--multiple times--"I'm sorry, I can't hear you," but she never raised her voice, never acknowledged the issue, and made zero effort to help me understand. She just continued, monotone and quiet, like it wasn't her problem. Then came the kicker: she wouldn't let me book with Dr. Wolfe. Apparently, he only sees patients for surgical removals. Which is fine in theory, but also strange considering his name is the only one on the practice. It was disappointing to call a dermatologist's office and be told I couldn't actually see the dermatologist. Thankfully, they booked me with the nurse practitioner--and the silver lining: she is a woman. In my experience, women in medicine tend to be more collaborative, detail-oriented, and human. I was hopeful. I arrived 15 minutes early, as instructed, and walked into what I thought was going to be an amazing, if slightly chaotic, experience. The office is wild in the best way--bright orange and green, cow print accents, and even a whole campaign centered around a dog with its own website and book. It was giving big "freak flag flying" energy. But then... I stood at the front desk like a confused ghost. I was the only patient in the waiting room. There were two women behind the glass--one at check-in, one at checkout--but no one greeted me. No eye contact. No "Hi, how can I help you?" I finally said, "Hi, I have an appointment"--because I did. Right then. I was the only person there. The woman at check-in eventually looked up--eventually--and offered a flat, delayed, whisper "What's your name?" Not even immediate. Not warm. Just... flat. And don't HIPAA me about confidentiality. I'd believe that if there were any other signs this receptionist had a grasp on professionalism or patient care, but she didn't. At all. I'm just a girl, standing in a dermatology office, asking for an iota of customer service decorum. The receptionist handed me a clipboard with no explanation. No pen. Just me and context clues. When I was done filling it out, I walked it back up and handed it directly to her--and she said nothing. No "thank you," no nod, not even an ounce of acknowledgment. I almost reflexively said thank you just to fill the human void, but I stopped myself. I actually have to admire the stone-cold dedication to being as casually mute as possible in a customer/patient facing role. And again--it's not like they were busy. I was alone. Every room I passed was open and empty. It wasn't a rush. It wasn't chaos. It was just disengagement. Eventually someone opened the door to the back, but instead of walking me in, they just held the door and called, "Three doors down, to your left." Guys, I don't work here. I don't know the layout. This is my first visit. Walk me to the door. The nurse practitioner--Molly Small, I believe--was phenomenal. She had already read my chart before walking in. She asked what I did for work, and when I told her, she said, "Oh yes, I saw that on your chart." She knew my medications, my history, and was ready to work. She wasn't overly warm or chatty, but she was confident, direct, and so good at what she does. Within five minutes, she'd already done more than my last dermatologist ever did. She checked every concern I had, explained what I was looking at using both clinical and plain language, and reassured me about what needed watching versus what didn't. She wasn't quick to cut, like other dermatologists I've seen--she offered smarter, less invasive solutions I'd never even heard before. She re-upped my prescriptions, adjusted my dosages, and gave me options: we could treat some spots same-day or wait until I felt comfortable. She respected my agency, answered every question, and took notes and measurements like someone who really wants to get it right. That alone made the visit worth it. But still--the front desk staff here is a problem. The office has so much personality and clearly took time and effort to create a welcoming, fun environment--but the people running it are checked out. Distant. Unwelcoming. The energy doesn't match the space, and it drags down what could otherwise be a five-star experience.

I am an older redhead with the usual redhead's skin. Never have I experienced more efficient,…read moreobservant, and effective skin care than by Molly Small! She caught a major problem and did not hesitate to refer me to excellent specialists for MOHS surgery. She keeps a close eye on my skin every 6 months or when something appears. I know I am in good hands and I am thankful for her excellent, thorough care.

This is just one of the many exam rooms...

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This is just one of the many exam rooms...

Fora Dermatology

4.5

(6 reviews)

I used Fora dermatology for my hand. Although it was easy to get an appointment, the wait time to…read morebe seen was a little excessive. Each time I went there. I expect to be seen within 10 to 15 minutes of my scheduled appointment and each time the weight was 30 minutes or more, so to me that's a little excessive. The office is clean and well maintain and the staff is friendly enough, but they do need to improve on their wait times.

Fora really went the extra mile to make sure I was taken care of. They have really been excellent…read morein every way. After seeing that they really do value my business - I would highly recommend

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OrthoCarolina

2.8

(6 reviews)

2.6 mi

Incredibly disappointed in the patient care here; everyone from the front desk staff to the nurses…read moreto the doctor acted like they'd rather be anywhere else. I recently relocated from Virginia where I was a patient at OrthoVirginia so I was pleasantly surprised to learn there was an OrthoCarolina when I needed my shoulder looked at. Unfortunately, this office is not even remotely on the same level as OrthoVirginia where I've only ever received top notch care. By contrast, the staff at OrthoCarolina is dismissive, borderline rude, and terribly unorganized. We'll start with the nursing staff who, despite not taking any vitals or my weight or height, along with not asking me any questions, put a note in MyChart for me to follow up with my primary care doctor regarding weight loss and obesity. For the record, I'm 5'9, hourglass shaped with a flat stomach so not exactly someone you would just glance at and make a note about obesity. Then there's the front desk staff who are just always so clueless and unorganized. They scheduled my shoulder MRI to take place in some random machine but because my shoulder needed to be at an angle and the travel machine was smaller than normal, my shoulders didn't fit which meant both the MRI and the follow up appointment had to be rescheduled. No apologies; they just noted that one in every five MRIs that is scheduled for the travel machine has to be rescheduled. WTH??? It's so unprofessional. Plus, for some reason, you can't fill out your own paperwork. Instead you're forced to stand there verbally giving all of your personal info to the receptionist. Again, so unprofessional. Lastly, there's Dr. Hillsgrove. I've never seen anyone less interested in a patient in my life. It doesn't bother me that he's consistently late to appointments but the cold, disinterested bedside manner is truly awful. I'm new in town and trying to figure out what's wrong but he acted like I was bothering him. Every attempt at friendliness or lightening the atmosphere was ignored. I've honestly never had such a bad experience in a doctors office. I'm from the DC area so I'm used to busy doctors and folks who get straight to the point but these folks are rude. I don't know what the issue is here but I refuse to use them for physical therapy or ever go back there again. Spare yourself the inconvenience and just find another orthopedic specialist.

Terrible communication with the employees. Put my…read moreapplication in on Indeed. Received a phone call a day later only to be ignored for over a month. I had to go in person to their main office just to be lied on. Finally got a sit down interview. Only for that to go no where and still no communication on whether or not I got the job. Do not recommend. They probably just called me from the beginning to get their numbers but no intentions of actually hiring.

Clements John MD

2.0

(4 reviews)

0.6 mi

It took over one month to get in for an appointment. He did not go over the follow up testing in…read moredetail. I left completely confused and the scheduling coordinator was the one who reviewed it with me. They scheduled me for a colonoscopy. I had to take two days off of work for prep and the procedure, going 41 hours without eating. When I arrived at the scheduled time, the nurses said he was running over two hours behind. They went in to confirm before I left. The confirmation said it would be closer to 3 for my 12:40 appointment, so we left, as we have other appointments later in the day. After I sat down for lunch, I received a call from the doctor that he didn't know why his office staff said that and they could take me then. It was an absolute disorganized mess. I will be seeking a new doctor to reschedule with.

We arrived for our appointment 30 mins early. And we were told that they were over an hour and a…read morehalf behind. We should have received a phone call form these incompetent people before we arrived . So we had sat there unnecessarily for an hour and 40 minutes. The waiting room was so full . Absolutely no empty seats . Just call ppl @ home . We were mist certainly angry and so were all the other ppl waiting for no reason. Incompetence !!!!

Creighton D Fiscina, MD, FACS - Lake Norman Medical Group

5.0

(1 review)

1.1 mi

This dr here is my savior. No literary he saved my life I had weight loss surgery from a different…read moredr in the office and that dr also did my first skin removal and then he was removed from practice for 6 months leaving me with no dr or aftercare I busted a big hole in back got change to meet dr and he is amazing his attitude personality he cares he educated me on all and everything that came up and stepped in and took me under his wing and cared for my health treats u like family seriously and how I developed some seriously swelling and got in with him again and he immediately cleared his time and got me into emergency surgery he pulled a softball si,e of septic infection out of me ultimately saving my life he put drain tubes and seen me religiously every 2 weeks for 3 months today he took me back in surgery because I was not completely healing and he discovered last surgeon left sutures that developed a absese he removed so again he saved my life they had been left in me for 6 months already thank u for being a caring stand up dr and thanks for taking me in and treating us like family your a true MVP

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Warren Tom MD

5.0

(1 review)

My husband and I have both been to Dr Warren as patients…read more Dr Warren explained to me the situation I had in detail. He explained everything in layman terms and made sure that I understood my health issue and also the treatment and medication that was needed. He is extremely competent and has a great bedside manner. In my husbands situation, Dr Warren listened attentively while my husband explained his symptoms and what he was experiencing. There is no rushing during the office visits. He truly listens to you and wants to know your condition and then explains to you your issue and the treatment. All of this is done is a very calm and non intimidating setting. Dr Warren is awesome. I can not say enough about him and the entire office staff. Thank you Dr Warren!

Saluja Cosmetic and Laser Center: Raminder Saluja, MD

4.6

(9 reviews)

7.6 mi

Dr. Saluja and her staff are so lovely and professional. I honestly can't say enough about the way…read moreI was treated and the quality of treatment I received from Dr. Saluja. She was so thorough and educated me through my laser treatment. The initial appointment was so helpful and she pointed me in the best direction for my needs. I love her podcasts about her treatments too. It's a great way to educate the patient about all different services. Dr. Saluja herself is so real, down to earth and warm. Pam, was my initial point of contact was and she was fantastic too. So knowledgeable and thorough. The whole practice is an asset to cosmetic dermatology. I will definitely be coming back and recommending others.

I have been to Dr. Saluja for Botox and fillers and have been very satisfied. She does not over so…read morethe injections and I trust her to keep me looking like myself. I recommend her to all of my friends.

Saluja Cosmetic and Laser Center at www.salujalaser.com

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Nesbitt Oral & Facial Surgery

3.6

1.3 mi

All I can say is Wowwww! I just had a tooth pulled from Dr. Nesbitt literally moments ago. He got…read moreit out in what felt like seconds. Lisa was so kind and calming. Everyone is a professional at their craft in that office.. even the initial consultation experience was very thorough. The doctor was honest and open about the possibilities and I also enjoy a light, dry humor, which he definitely encompasses lol. Very happy one of the best tooth experiences I've had in my entire life! I still can't believe how quick and effective the procedure was. Thank you to everyone in this office for making what can already be a nerve-racking experience somewhat effortless for me!

I am a 34 year old patient that had deep roots that were at an angle and close to the nerve in my…read morewisdom teeth. I felt so comfortable and trusting with Dr. Nesbitt's practice. I would recommend him and his team to anyone in need of oral surgery. Thank you for taking such great care of me! He also removed a friend's wisdom teeth who also had a fabulous experience, too. I highly recommend Dr. Nesbitt's practice. Thank you immensely for everything you guys do!

Meet Oral Surgeon Dr. Travis Nesbitt

Dr. Travis Nesbitt

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Tall Oaks Family Practice

3.5

4.7 mi

I love this medical practice. They are always great to work with. They truly listen to my…read moreconcerns and work with me to resolve them. We have been with them for over 20 years.

The doctors are amazing but the front staff is garbage. When I had paid insurance they were lovely…read morenow that I have Medicaid I'm being treated like I'm trash! I will not return until the front desk person is fired.

Patel Tushar MD

4.8

(5 reviews)

I have bad eyeballs. Pretty, but bad, naughty eyeballs. I…read morecannot go to a normal optometrist, I need an M.D. to take care of these baby greens. Dr. Patel is pretty awesome. He works quick, but is complete in his exam. He found an astigmatism that other doctors have missed. My headaches have all disappeared! Script: one contact lens in my left eyeball. Boom! Not to mention, I always bring Emma. She isn't always the quietest baby, and he doesn't mind. He has twins just a year older than Emma. He is patient. I am his patient, and I am not so patient. Good equation for great care and speedy service. Dr. Patel is pretty awesome. I likey!!!!

Dr. Tushar Patel is, in a word, Awesome! , I am a ceramic artist and my vision was hindering my…read morework. I knew I had cataracts had done the research. Dr. Patel answered my questions and made recommendations. I went for surgery at Lake Norman hospital, the prep took longer than the surgery. I was rewarded about 3 days later with CLEAR vision. The recovery was minimal. It was so awesome an experience that my left eye is jealous, so I am going on Tuesday to get it done. Do your homework and go to the best: Dr. Tushar Patel.

Mooresville Endodontics

3.3

(10 reviews)

2.6 mi

I was referred to this endodontist by my dentist and paid $375 for the consultation and X-rays. My…read morebiggest issue is that I was not informed before the appointment that the office does not offer any financing options for treatment. Had I known this beforehand, I likely would have chosen a different provider. Since endodontic procedures can cost thousands of dollars, I assumed financing would be available, as it is offered by many dental and specialty offices. After learning there were no financing options, I expressed my frustration because I felt I had wasted both my time and my mother's money on a consultation that would not lead to treatment. When I brought up my concern, I was told the information was in the paperwork I signed. In the fine print. While that may be true, I believe something as important as payment and financing options should be communicated clearly before patients spend hundreds of dollars on an evaluation. The interaction left me feeling dismissed rather than understood. My purpose in sharing this review is to encourage the office to be more transparent about financing policies upfront so patients can make informed decisions before committing to the cost of a consultation.

The team here is fantastic. I needed a root canal and this awesome staff got me in quickly and took…read morecare of me. My insurance company had issues and the staff worked diligently to correct the problem. Dr. Paxton was so professional and made the process seem easy.

Bertsch Michelle M MD - surgeons - Updated August 2026

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This is a great practice! Dr. Ingle has been my doctor for around 6-7 years now, followed her from…read moreanother practice and hope she never retires! She always answers my questions and if I send questions through the portal, she always follows up quickly! I've never felt rushed or not cared for and she's always a great conversationalist!

Tryon Medical Partners is the firm associated with my primary physician of almost 20 years, Dr…read more Wanda S. Robinson. Needless to say, I am satisfied with my physician and when visiting other specialists in the practice, my experience is always genuine. This is a practice of experienced professionals who know their specialities and render great medical advice and service.

Mooresville Family Practice

4.3

(3 reviews)

I have not visited this facility as of yet, but they were very easy to work with as well as getting…read moreset up as a new patient. I am hopeful that this turns out to be a good experience and then I have found a new doctor in the area.

I've been a patient of Dr. Gross since I was 8 years old I'm 40 now. I have never had so much…read moretrouble trying to get into the office to see the doctor. Dr Gross is now retiring and they have really dropped the ball on on his patients. I've went almost 4 months without medication because I was 12 minutes late for one appointment. I also called and said I was running behind.. wasn't one person in the waiting room. Maybe stop taking so many new patients and do right by the ones who have stuck by with you! I will try one more time before I go elsewhere! Not to mention I didn't even get to say goodbye to my doctor of 30+ years....

Novant Health Lakeside Family Physicians - Rosedale

4.0

Quality care. Amazing staff who go above and beyond everything to ensure you are given the best in…read morecare.

Yes I had a great experience. The staff has been excellent helping me recover The facility had…read moreall the equipment needed to stretch and strengthen my shoulder. Amanda has been great to work with on my shoulder

AFC Urgent Care Mooresville, NC

3.7

(14 reviews)

(They should request that everyone coming in review them so reviews more accurately reflect the…read morepercentages. People who have bad experiences are always the first to jump online to leave a bad review.) I went in today to be seen for a toe break over a month ago that hasn't resolved on its own, simply because I haven't been able to rest/elevate and Ice as much as I should have. Front desk was "meh," but doctor was knowledgeable. Once in the exam room, I was given a price that was a bit higher than the price quoted on the phone (x-rays). I expressed my disappointment and was met by the Clinic Manager, who explained that there were several different types, and they were not explained over the phone. She was GREAT. Empathetic and knowledgeable. I applaud that she sees human beings at their worst, and manages to talk people down from the ledge on a regular basis. I was x-rayed, informed, and even received a DVD copy of the x-ray. I 100% recommend this urgent care, and will return.... if I must!

The staff were all kind and helpful and helped me check in as they saw that I was not feeling well…read moreand I needed assistance. I really appreciated that because I was not thinking at my best. Brian Jammel saw me and was very empathetic and caring. He recommended a medication and said this would immediately help with the symptoms and make me feel better. He offered a prescription card through Pfizer and said there were times insurance didn't cover the medication and to use this card if I needed it. I really appreciated this because I would not of had the funds to pay out-of-pocket for that medication. As it turned out I needed the card as my insurance did not cover it. So thank you so much for that. Brian was very caring and made sure I didn't have any questions before I left and took very good care of me. I highly recommend this urgent care.

Hardee Family Medicine

4.0

My husband and son both see the practice. Dr Hardee is great! Andrew has built a great relationship…read morewith my son and earned his trust. Which is so important for a kid with PTSD. My husband also sees Andrew and Brooke. The best part about this practice is you know whomever you see you're going to get quality care. I'm so grateful I found them as soon as we moved to NC 8 years ago.

Denied care over vaccine. Brought my daughter in for appendicitis. They never mentioned they ONLY…read moresee children FULLY vaccinated. Not on the phone when I made the appointment nor in the paperwork they provided when I arrived!! We were taken to an exam room, where the nurse asked if we were current on all vaccines and I said she wasn't. The nurse said the provider would not see us if she wasn't fully vaccinated. Then, she left and the front office came in to the exam room and asked us to leave. They escorted my 14 year old daughter out of the exam area!! No questions on why my daughter wasn't fully vaccinated nor care. If you want to have the opportunity to make these decisions for yourself, and don't want to have your child escorted out of the exam area for not being fully vaccinated to their liking - find another provider.

Lake Norman Family Medicine

3.8

(4 reviews)

Been coming here for years and always happy with the service…read more Babinsky is my preferred provider. He is knowledgeable and has helped me through some issues I have struggled with for years! Check in online option is great and wait times are usually very short.

So far so good. Efficient check-in process, clean comfortable waiting room, pleasant staff…read more(reception, nursing, and lab), and efficient check-out. BTW: Interweb is handy, big fan of filling out the standard forms and stuff ahead of time when I have time. So much prefer doing this at home, plus a person can prepay for services online. First visit went pretty well: Doctor Bailey was pleasant enough, attentive, and seems a decent sort. If everything goes well with my blood work I'll be back in six months. That isn't likely to happen after a year of not working in or out... Surprise! Four days after the Huntersville City Barbeque hurricane party -n- Yelp event my labs came back a little off: SatFat and cholesterol were about 1000cc/liter plus smokey goodness. After some whining and explaining Dr B agreed to a mulligan so I got do-over appointment for the day after the Amelie's + PIC Made in Charlotte event!? Have to start doing manual yard work and eating less badly, less often, and just plain less... Labs came back "normal" somehow. Yea!

Lake Norman

3.6

(14 reviews)

I had a wonderful experience at LKN Obgyn. We recently welcomed our baby girl into the world. Our…read morefirst child. I've been seeing Dr Arigo for years (she's an amazing Dr who really cares about her patients) but because of my long labor I ended up delivering (c section) with Dr Hinkel. I was a little nervous bc I was high risk and I just felt comfortable with Dr Arigo but both Hinkel and Arigo went above and beyond to make sure I was very well taken care of. Their entire team was amazing and I am so glad I had both doctors to care for me. I highly recommend these drs as well as others on their team. Our hospital stay was comfortable. The nursing team at Duke were wonderful.

Very pleased with the care and professionalism of Lake Norman Obstetrics & Gynecology in general…read moreand Dr Wellebaum in particular. She was able to listen and address my concerns.

Carolinas Pain Center

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This place definitely needs to improve. Rather than look at the whole picture of what you're going…read morethrough, they basically only care about covering their own @ss, rather than making sure that the patient is the top priority. They don't look at alternative treatments either. I highly recommend looking elsewhere!!

Lake Norman Oral & Facial Surgery

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I had dental plant surgery that was performed by Dr. Haigney and his surgery technicians. I could…read morenot be happier with the service they have provided. The doctor, his surgery technicians and the front office personnel were all professional and caring. I was in good hands.

Facing oral implant surgery was a bit daunting. I was born with a cleft pallet that has impacted…read moremy dental health from the moment the first tooth appeared. Over the years, I've had various corrective surgeries, and have had bridgework for a long time. As I aged, it was inevitable that I would continue to struggle with my dental health. I traveled from out of state for this surgery because Dr. Haigney was highly recommended for his expertise in implant surgery. The entire staff was very informative and welcoming. They addressed my concerns, calmed my fears, and the surgery was very successful. Considering the type of surgery, I experienced only a little swelling and pain - and just a little is fine! I am very pleased with my experience and would recommend Dr. Haigney to anyone needing his services. Thank you!

Cabarrus Family Medicine PA

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