FANTASTIC EXPERIENCE!!! Stopped by Friday morning to ask if…read moreI wanted water tested.He explained so much, Will be calling back!!

I recently picked up a free water test kit at Home Depot after moving into a new home. I assumed it…read morewas simply a customer service offering through Home Depot but unfortunately, that wasn't the case. What I signed up for turned out to be a full on sales pitch from this outside company. The technician who came out was friendly, but it became clear the purpose wasn't to help. The sole purpose was to sell. I was told I needed a $4,300 filtration and reverse osmosis system because my current setup was "failing." I scheduled the installation on the spot, but something didn't sit right. I did some research and contacted an independent plumber the next day. He determined that my water softener simply needed to be turned on. The water softener and the R/O system were working perfectly. No replacement was needed, just some maintenance. (Filters etc.) I chose to cancel the installation within the legal 3-day window, as outlined in the contract. A friend helped me hand-deliver the cancellation notice to their office. What followed was frankly bizarre. The office staff seemed flustered by the simple request for a receipt and refused to acknowledge the cancellation in writing. I was told someone would email me a copy, which still hasn't happened. Later that day, the technician left me a voicemail asking for clarification. When I called back to explain (which I didn't legally need to do), she hung up on me mid-sentence, right after I mentioned I had paused the credit card charge. To cover all bases, I also emailed the company to confirm my cancellation. The next day, I received an aggressive email from the owner. The message was full of strange accusations, including that my friend was "impersonating" me, that he "scared" their employees by sitting in his car in the parking lot, and even a bizarre reference to my job. The tone was defensive, unprofessional, and frankly disturbing. Additionally the email was riddled with legal terminology that was used incorrectly. I've never encountered a business that responds this way to a perfectly legal cancellation. If this is how they treat customers during the refund window, I can only imagine how difficult they might be if something goes wrong after installation. All that happened was simply a firm pushback against a pressured sale. Blue Wolf may sell real equipment, but their approach is manipulative, their communication is hostile, and their response to a basic customer right was entirely inappropriate. I would not recommend them to anyone. Get a second opinion, and don't confuse a branded water test at Home Depot with impartial advice.

i thought they were the greatest. all good till try to…read morecontact.cant find them helpfull ben(???) goes into hiding. paying soneone else to pk up where they left off. hire someone else!!!!!!

I've done over $2000.00 in business with this company. Overall I thought I was dealing with a small…read morebusiness with integrity that stands by their products, service and materials. I had an Iron filter added to my water softener less than a year ago. This company used plastic tubing that failed and leaked water on my basement floor. The company came to my home and in less than 15 mins fixed the plastic hose they installed less than a year ago. No receipt provided, I requested I was home when the tech made the repairs. That was also ignored. $160.00 later with multiple calls to an owner who ignores phone calls. The owner of this company has no integrity and doesn't stand by their installation instructions. Real good at taking your money and that's about it.

Awesome quick service. Needed a new water heater installed asap. Rocky got back to us right away…read moreand within a couple days he had our new one installed. Fast, professional, and reasonably priced. Highly recommend!

Rocky did an excellent job removing our old tub and replacing it with a shower. He is courteous and…read moredid excellent work. We had gotten estimates from several businesses and while they were not the lowest in price they were much more reasonable than many others. We highly recommend Plumbing Works and will use them for any future plumbing issues.

Always a great experience with American Aqua. Today I had some replacement work done. They added a…read moretext service with a photo so I know who to expect at my door. Amazing. Thanks American Aqua. What a great addition to your service.

This is a limited review but I called Friday about the availability of salt for my water softener…read moreand they responded even in the last hour of the day. They have morning Saturday hours so I went to pick up and buy the salt on Saturday. The person I interacted with was polite and professional. I will update this if I do business with them again. I appreciate the availability of the Duracube "Iron out" salt on a Saturday morning for pick up. (A lot of other places around AA do not have Saturday hours, and it is hard to get to them before they close during the normal work week).

Just had my old water softener replaced. I called at 9:00 pm and left a message. Within 10…read moreminutes I got a call back from Bryant. I had no emergency so I scheduled for the next day. I had my resin tank replaced and a water filter added. Could not be happier with the service, equipment or my new water quality. Thank you very much!

From the owner: Under New Ownership as of November 2025!…read more At Brighton-Howell Soft Water Co., we make superb water treatment and conditioning our business. Family owned and operated in Livingston County since 1972, we know everything about water softening and conditioning. Whether you have iron, rust, or other trace elements in your water supply, we have the filters to correct those issues. Our whole house water softening and conditioning systems can treat your water to ensure you are providing your family with only the best water supply. We also offer salt-free water conditioning, reverse-osmosis systems and high-efficiency water softening.

I can't understand why they have a low rating. When the…read moretechnician arrived he explained everything he was going to do. . The service I received was amazing and I highly recommend Whitney Services for your needs.

Great customer service and very professional. I have had various plumbing needs handled by Whitney…read moreservices and am very pleased!

Scott and his team are great! I love having the option for ice cold water and instant hot water all…read morein one unit. Great price and no more lugging around 5 gallon jugs to refill. Definitely some high quality H2O!

This company has been the worst company I have ever dealt with. I canceled their water service in…read moreNovember 2025. They are still billing us and have never came and picked up their equipment. I have called numerous times with NO call back. They must be out of business or just a poor business.