Just had my old water softener replaced. I called at 9:00 pm and left a message. Within 10…read moreminutes I got a call back from Bryant. I had no emergency so I scheduled for the next day. I had my resin tank replaced and a water filter added. Could not be happier with the service, equipment or my new water quality. Thank you very much!

From the owner: Contact us today!…read more Under New Ownership as of November 2025! At Brighton-Howell Soft Water Co., we make superb water treatment and conditioning our business. Family owned and operated in Livingston County since 1972, we know everything about water softening and conditioning. Whether you have iron, rust, or other trace elements in your water supply, we have the filters to correct those issues. Our whole house water softening and conditioning systems can treat your water to ensure you are providing your family with only the best water supply. We also offer salt-free water conditioning, reverse-osmosis systems and high-efficiency water softening.

I chose this company because they were recommended by Mitchell Building Company and because they…read moreservice many homes in our subdivision. Based on that reputation, I expected quality installation and customer service. We purchased both a water softener and a Dr. Rust system because we were told our well water had a very high iron content. The entire purpose of the Dr. Rust system was to prevent iron staining on our brand-new white siding, stone, driveway, sidewalks, and other exterior surfaces from our irrigation system. A few months after the installation, we discovered rust staining on the exterior of our home. When a technician came out to inspect the system, he found that two wires had never been connected during installation, meaning the Dr. Rust system had not been operating since the day it was installed. I then spoke with the manager, expecting the company to take responsibility for the installation error and discuss restoring our home's exterior. Instead, I was told that we should have contacted them sooner, even though the system had never been functioning because of the installation issue. The only solution offered was to send me a bottle of rust remover. I understand that problems can happen with any installation. What disappointed me most was not that a mistake occurred, but how it was handled afterward. I expected the company to stand behind its work and help restore our property to the condition it would have been in had the system been installed correctly. Unfortunately, based on my experience, I cannot recommend this company.

Jeremiah has been such a blessing to us! West Virginia has experienced to drought this past summer…read moreand he has worked with us so diligently to keep our water on. Not only does he help us keep it clean, but he is also orchestrated a plan to keep us having plenty of water in the future. Valorie is also just an incredible person. Caring, kind and diligent! This is an excellent company to work with I highly recommend them!

I called 1st Choice Water Solutions to change filters and inspect the water softener. They came…read moreright away and did all that was requested. Next year they will come to do the Water Softner inspection and change the refridgerator filter. We are very pleased with the service and the value.

Great guys, honest. Completely took care of arsenic issue we had with our well water. Will…read moredefinitely use them again.

Ray is da man. We're staying at a friend's place on the lake. It's on a well. The water…read moremysteriously stopped one day, after checking everything we knew to check, we called the cavalry. Ray arrived and wasted no time troubleshooting and discovering a clogged screen about 110 ft in the ground. Unfortunately, the technique that works best also has the well down for a couple days. While he was treating the area, we took a small overnight trip. Upon our return the next afternoon, we were surprised to see Ray was reassembling the well. One successful test later, we were back in action. It's nice to know whether we need a new dug or repairs to an existing system Ray is there to make it happen. 10/25

Ray was recommended to us by a family member. We were on borrowed time with our well pump. My…read morehusband called him, and he was out the very next day. We did run into a couple of complications that involved pipes inside the house, but he, along with our master plumber best friend, wrapped it all up PERFECTLY! He flushed our well too, which has vastly improved the quality of the water. What was stinky water full of sediment, we can now drink! Ray is fast, knowledgeable, professional, and very fairly priced! ALSO, he uses only top quality materials, which we truly appreciate. We HIGHLY recommend Ray for all well servicing needs!!! (Ray, if you're reading this - THANK YOU!!!!!)

Connecting with their office representative to get my concerns addressed was easy. She heard me…read moreand committed to respond and did as she said. Was very happy with the customer service provided.

The representative that came out to tell me I had a leak in my water softener was personable so I…read moreagreed I would buy one with their 6 month policy with a 480 dollar installation fee and then 69 dollar a month rental fee with paying it off in 6 months and the installment fee being included in the total price. My problem came after installation. The technician left my old water softener in my basement saying he would come back to get it. He did not. About 2-3 weeks After noticing many water leaks in my plumbing after the installation I called the company to have them remove the old softener while I was cleaning my wet basement. The same technician came back with another technician. They did take out the tank. Removing the salt from it. Left all the metal parts in my basement and to top it off left the top of the old water softener that said Country Water behind my tire where had I not seen could have popped my tire with metal screws pointing up towards my tire. They did not fill my water softener with the salt that was sitting next to it. And I don't know what they did with the salt they took out of the old one. They did not say goodbye are you satisfied? Just left. I then had the original rep come out and compensate me with a 5 gallon water jug. Whole experience made me feel like they don't value long time customers or New customers. Sorry. A 5 gallon water jug doesn't compensate for that treatment after charging a 480 dollar installation fee. I would not recommend this company to anyone.