i had a young man by the name Zeke who helped me with my computer selection and helped me resolve what i needed a true amazing kid he also sold me a membership, Microsoft office, and assisted me with a credit card for finance option Excellent service! read more

Service is great but the only issue is the person in the front on the computer asking people if they help. He gave a lot of attitude to me and all I was asking for is help in TV's and when I was leaving I notice he was giving all the people in the front waiting the same treatment, which I couldn't believe and the crazy part is he is hiding behind a mask!! I don't know why Best Buy employs him but they need to seriously rethink that employee and get someone up there that will be a lot nicer!! Overall the employee that helped me was great but the customer service up front is terrible beyond words! read more

Owen and the team got my tacoma right professionally installed my system it sounds great and they wired everything nice and neat and left everything clean in my truck something other shops don't do thanks for the great job guys read more

Bigger than Doral, maybe double in size. It was odd having only two employees working the register and four stood by the front door staring at computer screens. A 10-minute wait could have been 5 to ring me out. Best Buy, so many employees and zero interaction unless you specifically are called up for a reservation or a manager finds you someone. read more

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Failure to honor warranty. Will not be going back to this location as the customer support was not helpful nor caring to what was going on.

Drove all the ways to this location to get an open box tv in what was labeled excellent condition. Best Buy says that open box items in excellent condition typically include original packaging. When I arrive the employee comes out and says it's an open box item but doesn't have a box. So it's just the tv outside the box. All protective plastics have already been removed and I have to find another way to mount it in the truck so that it's doesn't get damaged. I was able to fit it secure in back seat when I get home I notice the tv has a huge crack on the plastic opening where the stands go. Whoever is grading these tvs is blind. Ended up having to remount it back in the truck and take it back. Ended up having to buy a brand new one. Never buying open box again. Leave it to the location in Hialeah to do something like this. read more

Place is horrible don't buy anything there. I went to purchase the original ps5 disc version for $399 i was sold slim for way more the slim version. When the resolve the problem I gave the run around for 4hrs. Smh terrible company pls don't shop here. read more

I can Now understand its ratings on these platforms. Best Buy is actually the Worst Buy you can make. A company with horrible customer service and a company that doesn't stand by the products they sell. Eventhough I have actually been a best buy client for years and I am a member of their Total Tech program it is all the same to them. If you are offered this program let me tell you IT IS WORTHLESS. They do like to charge you for it but when it comes to using it.... nothing, NOTHING is included. So be prepared to pay for everything and expect bad customer service. We purchased an expensive Bose sound system and eventhough it is still under manufacturer warranty they say they don't deal with Bose. You have to either take it directly to Bose or pay "Best buy" for them to try and fix it. Plus shipping... plus everything. The Manager or Supervisor was not helpful at all and all they said was good luck. (So you are on your own) It would've been better to purchase directly through Bose and they would most likely take better care of you. My recent experience with this "company" is a great eye opener regarding the new corporate management at Best Buy. It is clear they do not care and that good customer service is their last intention. @bestbuy is a disgrace !!! read more

Horrible customer service. I go in for a tablet case (quick buy) and find myself waiting in line because the only register open is a girl on her phone with a customer. I ask for another register to open to the 3 employees that are just standing there chatting, to speed up process. Thankful the customer in front of me let me go, only to be aggressively approached by lost prevention guy telling me I should go shop elsewhere if I don't like the service and as I am walking out he kept instigating and threatening. I hope management fires that guy. Acting like a bouncer at a club. Pathetic. read more

Pleasant curbside experience! I'd been looking for a deep freezer. Then I found one and then beat buy was out of stock. I started looking on offer up and the such and saw someone trying to sell a chest style deep freezer for more than what they paid for it from Best Buy. While on Best Buy researching prices I saw that they had the one I wanted back in stock! Win! So I placed my order and set it for pick up. I was not paying $69 for delivery. I notified them that I was there when I got off of the highway and literally by the time I pulled up to the front, the guy was already at the door with my upright freezer on the dolly. If I would've known they would've been so fast I would've waited until I actually got there. The young man who helped us was super nice and got it in the truck with ease. read more

shitload of employees and no one is helping. You could spend 50 minutes no one would even look at you! , probably Best Buy needs a new management read more

Worst Customer service ever. 99% of the employees here are completely useless. Especially this one lady who is constantly on her phone... read more

I love doing a pick up order and it telling me it's ready to be picked up only to go out there after work to find out the system is down. Love paying for a 4k Tv and not be able to pick it up after telling me it's ready. Can't even cancel it and pick it up elsewhere wow.. Update: I got my item and because it was an open box I didn't get a box. I confronted the guy and he just repeated that it was an open box. Mind you my item is in excellent condition and is stated they had to supply a box. Their too lazy to even give me a box for the tv. Nope just put it in the car and hope for the best Update: finally set it up and there's a crack on the screen and won't turn on lmao. Now for the 4th time I have to return back there and without a TV! DO NOT COME HERE! read more

Well I went back to the store today after they reinstall my operating system on my mac a couple months ago and it will not accept the update from apple, I took it to aventura apple store genius bar for diagnostics and they said it was a bad configuration that I had to leave it for a week to get service so I decided to bring it to bestbuy hialeah only to find out that since is more than 30 days I need to pay $99 again for another 30 days warranty, I don't think is fair because apple told me is a bad configuration on theirs side and unless I dont try to update I would not know if it is right this time, the bestbuy employee was very rude and unhelpful, I hope this will help you guys decide well before taking any electronic for service at this store. Also they try selling me a 1 year warranty on the service since the $99 only is good for 30 days read more

Yes, this is my local Best Buy, "BesBai" in the lovely Hialeah accent (I'm from there so I can Crack the joke). This place is where I go for retail therapy (ie needing a gadget) and have found the service to be fairly knowledge after you get it. Yes, like other reviews mention there is often a wait since the store seems to be understaffed. Still and all, I've always been able to find almost anything from a 64GB SD card to a radar detector and a super cooling fan for when I need to work on weekends and the AC is off in my office building. I've also seen they sell DVD ' S and music CD's (yeah, those). The store looks fairly clean as well. My one "hack" would be to order your item of choice through Best Buy's website and pick it up at the store Geek Squad window. I've never had to wait more than one or two days, not worry about someone being home for UPS, and shipping to the store is free. read more

Best Buy - Hialeah - Summer road trip preparation - Appliances Near Me - Hialeah, Florida

Engaño, robo y mentira... ¿mala compra o mejor compra? no recuerdo el nombre En este lugar disponen de una amplia gama de seguros para la compra de un teléfono u otro material eléctrico, todos elaborados al detalle para hacerte pagar un dinero que nunca te servirá de nada. No te dejes engañar... aunque tu mejor opción siempre será elegir otro sitio... Pésima atención al cliente, Manager que solo estan para llamar policias y seguridad( aun cuando hablas de forma respetuosa y con tranquilida) maltrato y mentiras que (supuestamente) te hacen sentir ridículo... ¿alguna vez te has sentido mal por comprar un auto en un concesionario? Ja espera a que te sirvan en esta mala compra.... Deception, theft and lies... bad buy or best buy? I do not remember the name In this place they have a wide range of insurance for the purchase of a telephone or other electronic material, all elaborated in detail to make you pay money that will never help you. Don't be fooled... although your best option will always be to choose another site... Terrible customer service, Manager who is only there to call the police and security (even when you speak respectfully and calmly) mistreatment and lies that (supposedly) make you feel ridiculous... have you ever felt bad about buying a car at a dealer? Ja wait to be served in this bad buy read more

Best Buy is a great electronics store that allows customers to catch up with all the new and exciting tech out today. I came to this location near the Palmetto to purchase a new television and was very impressed with how knowledgeable the staff was and how helpful they were in making sure I was excited and happy with my purchase. My TV was less than $400 total and provided great picture quality. The store was very organized and easy to navigate to any section to seek out specific items. read more

Best Buy - Hialeah - TCL television - Appliances Near Me - Hialeah, Florida

I have been going to this Best Buy in Hialeah since I first moved into the house I own in Hialeah in the early 2000's so its been like 19 years now that I have been coming to this store. Most of the time when I visit the store its to pick up a video game that I ordered on their website as a store pickup because it didnt meet the free delivery requirements or to come in the store to see some technology in person like tv's, computer monitors, to see what condition they have game boxes on the shelves, etc. I am a big video game collector and own almost 100% of the titles from several different gaming systems so purchasing games in pristine condition for my collection is very important for me to keep them mint as part of my collection without any scratches on the disc or damage to the cover of the game box or art box. One of the reasons why I prefer to buy video games in person instead of just ordering the games online from Amazon (even though its more convenient) is because when I buy the games in person I can examine the game cases for damage, loose disc which might be scratched inside the case, damaged art boxes, etc. When you order video games online you just dont get that opportunity, most of the time retailers (including Best Buy and Amazon) just stick the video game inside of a padded envelope or if your extremely lucky a cardboard box with minimal or no padding so the items will arrive scuffed up when their delivered. One of the things that I hate about buying video games at this Best Buy location is that for the collectors editions of the games that have bulky boxes they put the spider wrap alarms around the art box but they dig in so deep into the box that it messes up the game box which is a total no no for collectors that purchase "collectors editions" of games, in the process of trying to prevent theft they damage their own products. A smarter idea for not damaging the collectors editions of games while still preventing theft would be to put them in a display cabinet behind lock and key like they do for small consoles or to put the collectors edition boxes inside of those plastic boxes that have alarms that way the box isnt ruined by the spider wrap alarms digging into the art box. The experience that I have had with store pickups for video games in this store have been mixed, sometimes the video game that I will schedule for pickup will have the disc loose inside the case (which I hate because the disc might be scratched) and the store representative in the pickup area will either call someone to see if they have another copy in better condition in the store or let me go to the shelf and pick one out in better condition instead of the damaged copy that was delivered to the store. A few times when I scheduled a video game pickup they put a pickup sticker on the chipboard art sleeve that goes over the game box and it has lifted part of the art off of the sleeve when the sticker is removed and the store representative has refused to exchange the damaged sleeve for another one in better condition from the shelves but I didnt want to argue with them because the game was on sale and the disc was not damaged inside the case so I just let it slide. A smarter idea would be for Best Buy to put the video games that have art sleeves over the game box inside of clear plastic bags and then put the pickup sticker on the plastic bag instead of on the art sleeve which might lift off the art when the sticker is peeled off. The employees in the store can be helpful at times but other times I see them in groups talking to each other and not helping customers. During the slow hours usually Monday - Friday during work hours when everyone is working and the store doesnt have that much foot traffic I have actually been surprised when some of the store representatives walk up to me and ask if I needed help with anything but during the weekends when its busy its alot more common to see the store representatives talking to each other in groups and not helping customers. The selection of items available at the store for Gamers and PC Gamers is limited compared to places like Amazon and Newegg which sell parts like high end computer motherboards, high end ram, high end computer monitors, PC cases, computer case fans, cpu's, video cards, etc. I would also like to see things like Raspberry Pi's sold at Best Buy (come on even Microcenter and Fry's sell Raspberry Pi's but Best Buy doesnt?). I am also disappointed that Best Buy has decided to discontinue the Gamer's Club which offered discounts on video games for being a Gamer's Club member, it was one of the reasons I purchased video games in Best Buy over other places but now ill just buy them from the place that I can pick up video games in person so I can inspect them for damage with the lowest prices. Overall I would rate this Best Buy a 3/5, it could be better but its not the worst either. read more

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We order all our kitchen appliances, and paid for them. We told the Sales person we were doing our kitchen and needed the appliances ASAP. We were told most of the appliances were in stock and the remaining ones would only take a couple of weeks. They have missed the delivery dates and keep pushing them months away. Now they are telling us next year. They lied they now have caused us big problems with our contractors. Messed up everyone's schedules. We are now without a kitchen. Best Buy has really gone down hill.!!! I would not recommend them to any one buying appliances!!! Really bad management in this store!!! read more

Worst customer service ever. Employees just want to stand around and talk to each other. I showed them the item I wanted on my phone app and they said oh we don't have that in the store. The app said they had 3. Maybe they just want to drive customers away so they can get unemployment when the store goes out of business and Amazon and Walmart take over this market read more

I went to Best Buy to take advantage of some pre-Memorial Day sales that were going on last week. My fridge (the used one that came with the house) I bought last year gave out for the second time in two months...the other kitchen appliances were also in pretty bad shape so I decided let's just get all new kitchen appliances. I was helped out by a one of the saleswomen at the appliance section of Best Buy by the name of Stefania. She patiently helped in choosing all my new kitchen appliances. They had a good sale going and I got my Samsung refrigerator, oven, dishwasher and microwave at a great price....saved over $1305...that's a lot of money! She took the time of showing all the available products in the store and when I didn't see a microwave or oven which I liked in the store, she found ones I did like online and made the order for me. She was super helpful, friendly and provided fantastic service. If I need to make another major appliance purchase I will definitely come back to Best Buy. read more

APPLE USER BEWARE! This 3rd party provider CANNOT exchange Apple products. Even if Apple conducts all the tests over the phone and says the product has to be replaced DO NOT take it to Best Buy (#WorstBuy). They will try and fix it even though you didn't ask them too AND they will hold your product hostage FOR WEEKS!!!! And the idiots on customer service by phone in the whatever third world country can't comprehend nor do they care. Do yourself a favor and wait for an Apple appointment. It makes sense why Apple appointments are so hard to come by with trash service provided by Idiot Squad. read more

Arrived at opening knowing exactly what I wanted. 5 employees were in teh area and only 1 was helping another customer. I was told to wait 2 minutes...after I waited 20 minutes I asked one of the employees to have somebody else hand me the laptop I wanted so could pay and leave. Still nobody was able to do this for me. When I asked for a manager at the front of the store, I was told he was on his way. After 15 more minutes of wasting my life, it was obvious the manager was not coming. It's obvious the employees of the store take on the same work ethic as the manager, pure garbage. No accountability at the store, but I guess it's a bigger with this country as a whole. read more

I purchased a $600 Samsung A71 5g from Bestbuy and it stopped charging on the 21st day after purchase. I took it back to Bestbuy. They refused to exchange it for another one. I will NEVER EVER for as long as I live buy anything else from Bestbuy again. Had I purchased it from Amazon, I would not be in this situation. Learn from my experience and don't get burned. read more

I came here to buy a new laptop, as well as get some batteries and the service at this location is always nice and very helpful. I told them the kind of computer I was looking for with my budget and the employees were helpful in not only showing me several options, but also quickly allowing me to apply for the Best Buy credit card so I could pay for the laptop using their 12-month finances system! For any electronics, I recommend this location for its large selection and service read more

With BB is hit or miss, they have some really helpful and knowledgeable employees or some really lousy ones like: "Edgar" at the phone counter of the Hialeah store, he pretends he didn't hear you and responds with rude gestures so that he doesn't have to work. Best Buy stores need to clean house and pay their staff well so that the good ones stay. read more

Right after Christmas, I visited this store and was standing in line with an Apple product in my hand. In less than 1 minute someone from Apple came and asked if they could be of help. I explained what my problem was and they asked me to follow them to their counter. Five minutes later my issue was resolved. Thank you Apple. Thank you Best Buy. Great job Braulio! read more

WORST CUSTOMER SERVICE. Visited this location today and it was the most awful experience ever. I went directly to the Apple section because I already knew what I wanted, i approach an employee at the register and ask who can help me? he starts screaming across the room, everyone literally turned around, he yelled out that he was BUSY and every other employee was busy and that whenever they had time they would help us out. I immediately walked out. I rather spend more money at the Apple than to buy from this store EVER. read more

On this day the lord decided to let the store manager place Christian on the register. The kid moved at the pace of a 80 year old women. I. Line for over 20 minutes and all he had to say was do to Covid we have less customer service WTF read more

Horrible customer service experience and no one really wanted to help. Better off going just north to Pembroke Pines or just south in Doral. Much better customer service. Getting a manager for a simple question took around 5 -10 minutes. read more

Went in to get a new screen installed for my iPhone an you have to wait in the same line as phone activation. This Best Buy location has really bad service read more

What can I say about my favorite electronic store? I've been coming here ever since Circuit City closed down many moons ago. I pretty much buy majority of my electronics (when they are on sale!!). I purchased my sons' Nintendo switch from here and was advised by an employee to purchase their gamer's club membership for $30, which is good for two years. You pretty much get 20% off any new game and it also applies when its on sale, so with all the savings the membership pretty much pays itself out. I've been doing a lot of online ordering for games that be on sale, they take an additional extra $1 off so majority of the games I get for over 40% off. I like Best Buy, because they offer price match and their customer service is always on point. I'm a savvy shopper, but I'm always looking for deals. Now, we have other retailers like Target and Walmart and yes the competitors will give you a run for your money, but like I said before, you can't beat getting that extra percentage off those games, so Best Buy will get my money and if use your Best buy credit card that additional points in obtaining reward certificates its a win/win situation. I will recommend Best Buy when they have sales, but I suggest to shop around to see who has the better bargains, but this store and location is my favorite place to come. I advise you to visit if in the area. read more

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Worst Buy that is!!! "Best Buy" has the Worst Customer Service. It's been deteriorating for years now. Every year it's a 20%- 35% customer service downgrade. My experience today. I just purchased an iPhone8 not by choice but my previous iPhone broke so.... needed a new Mophie charger bought a black one, didn't work turned around to exchange it (Same day) and there were no more black Mophie cases in stock. So I said ok get me any color doesn't matter so got a dark blue, which is the most similar to black and.... they decide they are going to try and charge me an extra $30 for the color difference (read both boxes, only difference was color) no trying to help, no apologizing for the situation just the hard faces with TFB to a Paying customer. Customer service at Best Buy is a joke. By the way I'm a Best Buy Platinum Reward members (which means I spend over $1k/year with them) still I get no service. This is the last time I Buy at best buy. Returned my Mophie got my money back and will spend it on Amazon tonight buying my Mophie. Ironically I can get the same blue Mophie on Amazon for less then either Mophie at Best Buy. (With a Sarcastic tone) Great Job Best Buy you lost a platinum customer. read more

So this best buy is nice but not sure if buying the geek squad protection is worth it. Their call center customer service is so Slow I am still on hold almost an hour and they keep sending me to a dept that transfers me to a new dept. This has happened on more than one different call. Also their appointment for someone to come fix appliance can be a month away. Def not worth the price read more

This is directed mostly at their Geek Squad service. I bought my phone a little over a year ago and now it's having issues with the battery. I pay $10 each month for their insurance coverage and when I need to use it, I still have to pay $200 for a new phone. When it gets here, it's just the phone without the battery or charger, which is what I needed most of all. Their employees don't know how to properly explain things and charge ridiculous prices for their own gain. If you need insurance coverage on your phone, you're better off going to your carrier instead of using Geek Squads'. The Best Buy itself is okay. Sometimes employees are chatting it up with other employees and don't bat an eye at you, which can get annoying, but that's all. read more

If I could hive this store 0 stars I would. By far the worst and inexperienced customer service ever. I saw about 80% of the sales people either on their phones (texting or facebooking) or talking to each other. No one came and asked me if I needed help. When I asked for help, the people working in the department acted like I was bothering them and what's worse they had no clue about what I was talking about. Both employees admitted they did not know anything about the product. I knew more than them. Get a clue best buy. Stop being stingy and hire a good team or I see you on the same path as Circuit City. read more

What a terrible place. I get the feeling when I walk through the door like everyone there can't wait to punch out and leave. The entire staff seems to be made up of very young people who don't seem to care about customers at all. The lines are always long for anything you may need there that requires waiting in a line i.e. customer svc, store pickup, and they move slowly....... If you must go to best buy, don't go to this one. I'm not writing this based on a one-time bad experience. I'm writing it because in the 4 or 5 times I've been there, it's been the same garbage every time..No more. read more

Services not good. I asked which were vr games available and the guy asked me to go to their website to check. Girl selling cellphones was sitting down and almost fell over with her hand on her chin falling asleep. They live up to the Hialeah standers which aren't high. Only friendly face was at the check out. read more

Waited for 15min for an open box online order that was already "ready". Employees were more interested in standing around gossiping with each other than helping. Got my new TV home and despite being in "excellent" condition it was dirty, scratched, missing the remote, and missing the legs. This location is a bad joke. read more

5 stars for team member Yoelvis. He was such a great help, apologetic for the wait time, and is an obvious asset to Best Buy. He was very knowledgeable on products and installation, and made the whole transaction a pleasure. We were his last sale past closing time and we never felt rushed or made to feel like an inconvenience. Thank you Yoelvis! read more