It is closed. Gunbarrel location is closest to Chat. Very disappointed that I drove all the way out here because yelp said it was open.

#StopAsianHate I was in the Best Buy store in Hixson Tennessee today trying to return a projector. An employee Leevi helped me but told me that there's a restocking fee. I was not informed about the restocking fee when I made the purchase. Then a manager Christy came over and told me that there was nothing she could do for me. She said that I should have signed for the restocking fee twice before I made the purchase. But this was an online order for in-store pick up so I wasn't aware or have any knowledge of the restocking fee policy. After a few minutes, that manger told me that the restocking fee policy would have been on my order confirmation email. I showed her the email but there was no restocking fee stated. Then she told me again that there was nothing she can do for me and if I wanted to have all my restocking fees waived, I would have to buy the totaltech membership for $199.99. I felt that I was treated differently due to my Asian descent and I let the manager know that. She then said: "you're pulling the race card?" And: "you can get out the store now." When she called 911, she gave a description of me as an Asian man. She told the operator that I may have a weapon. I was in shorts and tshirt so you can clearly see that I don't have any weapons on me. I was a police officer in Virginia so I know you can't just throw me out of the store because you don't want to help me due to my race. The manager told the officers to ban me from this store. I didn't threaten anyone nor have any weapons on me. This is discrimination to the next level. If Best Buy is OK with this behavior then just let me know so my family and I can shop somewhere else where we don't get treated differently due to our race. read more

Best Buy - Hixson - Racist manager - Computers Near Me - Hixson, Tennessee

The staff is very limited. There was a review from 3 months ago and the guy is absolutely clueless. They have to put a ticket in when things are messed up. They don't wave a magic wand and it's fixed. They are at the mercy of corporate. Your frustrations are out of the staff's control. read more

Decent store, but the movie and music section is rather lame, limited to the recent genre. Yes, I'm old-fashioned: I like having a library of DVD's and CD's. There's something reassuringly tangible in actually holding something, and undergoing the viewing/listening ritual. Anyway, this location is in the same store area as the Target in Hixson, so there's the same difficulity in actually 'seeing' the store if you're proceeding on Hwy 153. Just look for the TARGET logo on the entrance sign - - easy to see. They have the same 'meet or beat' option on pricing of like items, which these days is rather a standard. I must compliment the staff on their patience while I decided upon a sound system for my TV. Not only did they hook up several systems for me, they insisted that I play several tracks of MY soundtrack material on each, just so I'd have something to compare while making a decision. This was unexpected, and very welcome. All in all, beats driving across th river and dealing with Gunbarrel Road if all you need is a electronic do-dad or two. read more

I just got a call 1/2 hour before my delivery that my refrigerator was NOT going to be delivered. The man had no idea when it would be delivered nor no idea when someone would call me. OMG!!! I have not had a working refrig in my kitchen since July and this guy had no answers. This is apalling! I could have ordered an refrig some where else. Instead this guy calls me 1/2 hour before delivery with no answers nor a contingency plan. This is terrible customer service! read more

Here's the deal, they wasted my time and money for nearly an entire month. I paid $89 up front to have my laptop charging port placed back into my case. I had it checked in on May 24th and just received my device back today WITH NOTHING REPAIRED. First they misunderstood the problem with my computer and replaced the wrong part then they let my laptop sit around for a week only to tell me that the part I needed was no longer in production. They don't actually do the repairs in house. They ship your computer off across the country to a completely inept facility that takes your computer apart and doesn't even check what it looks like reassembled before shipping it back. Do yourself a favor and stay far away from Geek Squad. Would give 0 stars if it was an option. read more

Worst customer service history. I keep thinking they'll get rid of the bad apples and it will eventually swing back to a good store. It's been three or more years now and they still have worse than horrible customer service. Over it. read more

I dislike giving businesses negative feedback, but I have to say that this BestBuy should close and a better friendlier electronic store should come in its place. First of all employees need to be friendlier with customers, they are paying your salary and making the owners/share holders wealthier. Remember we have the Internet we could buy from, but we decide to come in. Second, I came in with the intentions of buying a new radio and a set of speakers, after being in the car audio department for a few minutes trying to see what I wanted to buy, I had to get an employee that was passing by to call another employee for that area. When the employee came I ask him if he can let me hear a pair of speakers that I saw in the boat systems are, he played around trying to make it work and he said that he can't get it to work. I was like ok, so I took him to the big display with all the radios and speakers and asked him that I wanted to hear a particular Sony radio and he told me that he could not put it on , because they only had one radio that worked for all the speakers. So I told him that was a sorry system they had in place. So I took him to the opposite end so I can hear some pioneer and le wood speakers and he said that it wasn't working. So I told him that's pretty sorry, out of the 3 things I wanted to hear and more likely buy because that is why I came in there was some issue. I spoke to a member of management in the front and he said that they had a ticket wrote up, common that's is a sorry excuse you are a multi million or maybe billion dollar company. If something breaks it should be fix ASAP. It sounded from both employees that those issues have been like that for a while. Management you can make all types of excuses why pretty much the audio system is down, but how can you make money out of that section, this all falls on you. Also train your employees to be friendlier and caring for your customers. It Gad been probably 5 or more years since I had been in your store, I'm done with Best Buy. I rather take my business elsewhere or to the internet, but not BestBuy's website! read more

I had purchased some ink and it being the wrong one I brought it back they wouldn't give me store credit or let me return it. Cashiers and manager were all very rude! I will not be back and I will be reporting them higher up! I left the ink there and told them to resale it. No wonder why they make so much money robbing ppl read more

Took my computer into geek squad for a repair and they ended up throwing my hard drive away when I told them that I wanted to keep it. I understand that mistakes happen but I was given the run around for a month and got absolutely nowhere when I spoke to the manager. He assured me that he'd look into it and call me back and I never heard from him again. Wish I had known about all the negative reviews before I used their services. read more

Terrible customer service!! Do not shop here if you are buying something that needs installation!! They were rude and after rescheduling three times never got services promised and didn't wait for last appointment because they stated would not return funds if THEY could not install before date scheduled next even when they had cancelled every appointment. Terrible service!!! read more

Very poor customer service . I had a question about a phone but could noy get past the person answering the phone to talk with someone in the phone dept. She ask 20 questions. Why not just transfer me to someone that knows more than she does. Then I asked for a manager but they were unavailable. But you can get plenty of help when you go in to spend your money. But you get idiots when you can back to ask a simple question. I am taking the phone back to the store and getting my money back and never going there again. Very poor customer service. read more

Well, I needed a great speaker to make as much beautiful noise as I heard when I first purchased my first record player and my fist record 40 years ago. Yes, Old School is what I am. So I was a bit skeptical if there would be some communication problems. Sure enough I started off with frustration. Quickly changing to very good questions asked by Jake the tech/register young man. He continued to ask more questions and finally nail some of the problems it would take to wrap my head around the new products and even solved his own understanding of the problems we were having because we needed proper cords that were not right! Thank You Jake and Best Buy for hiring Jake. The Kid Rocks!!! as well with Best Buy!!! - Andres read more

I bought a fitbit on best buy online on sale, it turned out to be the wrong size. I took it back to the Hixson store only to exchange it for a bigger size. Brandon, at the service counter said "no problem, go pick the size you need and bring it back for exchange." When i did he credited me the sale price and charged me the full retail for an exchange. i refused to pay the additional $30 and asked to see a manager. I didn't get to see a manager but after about 10 minutes Brandon came back and took the extra $30 off the EXCHANGE and still tried to charge me $2.70 for the tax difference he said. Again, i asked for a manager. I still didn't get to see a manager but then Brandon took the tax off and i was on my way. i am writing this because even though the transaction was successful, what if a less skeptical person tried the same thing and got taken advantage of by either unscrupulous store policies or improperly trained associates? I use to love best buy! i have spend a lot of money there over the years. I am no longer a fan, not just because of this instance but because of a slow decline of customer service, selection and the stores seem so clinical and less fun to shop. read more

To start off i was very excited about this purchase from best buy. i was in the market for a new DJI phantom 4 drone. and soon after getting this drone home it would not take a charge on the battery. I was little upset, but understood that these things happen, at the time it was to late to return the item or exchange it. so i decided to take care of it the next morning. fast forward to 8 am. the next morning. i walk in with the drone to customer service, the individual at the counter was more than helpful. He was just going to exchange the whole purchase. upon finding they was out of stock i mentioned that all i needed to do was replace the battery. being a $1500 drone i would be willing to just swap battery packs out. This took a managers approval. This is where we take a steep downhill plummet, the manager was arrogant from the beginning. i explained the issues and asked what we could do. proposing my idea. He then said well we cannot do that sir, in a condescending tone. He then tells me as if hes doing me a favor that he could refund me. I stated that he did not have a choice he had to refund me as per the policy of the company. I then stated that his horrible attitude and leadership was why brick and mortar stores are going out of business. At that point i was pretty upset and stated i would be calling corporate about how he handled the whole situation and that i would be canceling my Best Buy card over the situation. This is when he comes back in and tries to actually make the situation right, only when he knew he would be in trouble. In all my situation was resolved at the store but will be my last purchase with best buy period.In all the one particular manager has stained and forever changed my whole outlook on best buy as a company. If this is the type of folks they choose for managers, they have a serious problem on their hands. read more

This is one of the worst @bestbuy that I have ever been in. I have shopped here numerous times and I am evidently a glutton for punishment. They are so small they never have anything in stock. You are almost guaranteed to have to order it so save yourself the trip and order whatever you are looking for from home. read more

Brought my laptop to geek squad to get it fixed. He was AWESOME! He explained everything he was doing and saved me money.

Worst customer service experience ever! Purchased computer online to pick up in store. Needed to make changes to my payment in store - was told that was not possible- was handed a 1-800 number to call. Called the number - was told they could not help - had to update online. Went to update online - website was not working......Was told I could cancel order online and purchase in store but they could not honor the on line sales price - guess that whole "price match guarantee" not available to match their own price ...... I don't think the sales price was worth the hassle. Plenty of other online options with better service. Save yourself the hassle! read more

I am writing about my recent experience with the company's Geek Squad. My phone's camera was not working correctly. I have Geek Squad coverage. Here were my options for either getting it repaired or replaced. I could send my phone in and after getting it checked out, I would either get it repaired or replaced. I would be without a phone for a length of time. OR I could have about $275 held on a credit card (not a Best Buy credit card :-/) while I have a replacement phone sent to me. I would then have 30 days to send my phone with a faulty camera back where it will be throughly inspected. My money will be released when the phone passes inspection. This is massive difference on previous procedures. In the recent past (less than a year) when one had a malfunctioning smart phone in which was covered under a Geek Squad protection plan, they would bring it into Best Buy's Geek Squad. Upon in-store inspection, your faulty phone would be approved for replacement or your faulty phone would be handed back to you with an explanation on why you were not eligible for a replacement. If you were approved, in a couple days you would get notification that your replacement phone was in and after a quick trip to the store, all was well. Needless to say, I felt forced to give them my money for who knows how long. I am not happy about this. This will be the last time I get Geek Squad protection for a cell phone. BUYER BEWARE!! read more

This is the sorriest best buy I have been too. The staff is rude. you can be in line and hear the staff talking bad about the customer that was just in front of you. I would rather buy online or drive to shallowford best buy that deal with these people. If you as for a manager, they will either point to someone else who is not the manager or tell you they are not around. Good thing I know how the manager looks. I was requesting a price match on a cell phone, the mobile guy refused rudely, I asked for a manager and he pointed to the guy next to him who was taking a personal call rather than helping customers and who was not the manager. you can call on the phone to ask a question, the answer you get will be different from what you get when you drive down there in person,. total waster of time, I am never going there again read more