Lots of electronics & accessories for everything! Phones & phone accessories, earbuds, TV's & entertainment systems, laptops & accessories, & a whole lot more! The store is clean & well stocked. Staff is friendly & able to answer questions you may have about merchandise or the best way to hook something up. They also run lots of deals on close outs several times throughout the year! This has been my go-to Best Buy store for 10 plus years. read more

Best Buy - Well stocked on TV's & entertainment - Computers Near Me - Jacksonville, Florida

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I needed a few electronic items and stopped in at Best Buy. The store was clean and the staff was helpful. Once I got to the computer department, I was assisted by Michael. I've been to a lot of Best Buy Stores around the country. I have never found anyone as wonderful as Michael. He is the beacon light of this store. Not only was he attentive to my needs but he also wanted to know how he could better help me. That alone speaks volumes. I'm preparing a presentation for a meeting tomorrow. I told him that I might use my Best Buy experience to help others. I am very happy I stopped by today. I met an angel from heaven. Thank you, thank you, thank you. read more

Geek Squad (Count your days) I've met idiots with more common sense than this place will ever have. Walked in knowing my battery replacement should be covered under AppleCare+. Told the cashier that straight up. Instead of checking, dude immediately caught an attitude and basically told me I was wrong like he was the CEO of Apple himself. Cool. So I pay the $106 thinking maybe I'm in the wrong. Then I come back... and this same dude calls me up like nothing happened and goes, "Yeah so this was actually supposed to be free." Oh, so NOW we're using our brain? So let me get this straight: I tell you it's covered you argue with me charge me anyway then come back later and confirm I was right the entire time. That's crazy. At that point I wasn't even mad about the money anymore, I was just impressed at how confidently wrong someone could be. Moral of the story: don't argue with customers when you don't know what you're talking about. Or at least Google it before you charge them. I do appreciate how I was refunded and how that refund came with an apology. Step up your service best buy. read more

The absolute worst. Don't shop here. ! They change policies every week. No one is will to help. Customer service is terrible. That staff is arrogant and incompetent to help you. Save your time go somewhere else read more

If you need an auto technician, save your time and money and go elsewhere. Two trips, 5 hours, a cracked dash, and an additional charge later, I finally got my radio/backup camera later. This was supposed to be an exciting time getting this installed, turned out to be an unpleasant experience. read more

Employees have poor customer service, Nicholas being one of the worse ones with an attitude. Wouldn't go to this location especially not during a holiday. Seems nobody is happy. read more

definitely one of the least recommended Best Buy's I'd say.. I've had so many issues and delays with geek squad it's unreal. at this point I'd pay triple what I'd normally pay to someone else instead of bringing anything to this location to fix it you'll get the run around and 99% of the time they keep your stuff wayyy longer than they say they will and always seem just only have a "little" left to do. I've been waiting and spending money on things they said they need to get my stuff done and it's literally not getting us anywhere bc of how little amount they do a day. maybe they need a better prioritization sop. bc their working on peoples shit all out of order. read more

Was initially really aggravated. I showed up to pick up a MacBook I ordered from another store that didn't have it in stock. When I got here they also didn't have it in stock. Initially I was absolutely mind blowing I just wasted a 40min drive for nothing. The manager made an upgrade happen and took care of reasonable discount to make it worth my time and I am extremely grateful for that. 5/5 read more

I respect that Best Buy is still in business with so much competition. I was in need of new modem since I had to switch to Xfinity for my internet service (sad face). I refuse to pay a monthly charge for a modem, so I decided to make my way to Best Buy. Like so many others I prefer to shop online, but I was in need of this modem pretty fast. I didn't have time to wait on delivery. I don't think I've been in a Best Buy in years, but it was nice to see the vast amount of items stocked. Great for tech idea for my home. I saw things that I actually never thought to purchase. I forgot how nice it was to go in a store like Best Buy and browse the isles. Anyways, I found the modem I needed and for a reasonable price. I also got to check out some cool gadgets. Pretty nice outing. read more

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This is by no means the largest Best Buy in Jacksonville. I needed to get cameras installed in my car, and this location had lots of appointment slots, unlike another location that had nothing available for months. Tim was my installer. He was very quick and professional with the installation. Unfortunately, the camera completely died a couple days later. Luckily, he was able to attach it to a different grounding. Sadly, there was also unexpected damaged during the installation. Blake, the store manager, was very polite and made sure I was reimbursed for the repair. read more

Hands down one of the most ghetto locations you could go. I went in looking for something specific. As usual. No one is around to help. The first guy that I see I ask a question. He puts his hand in my face. So I walk away. His name was Ed. He comes up to me when he was free and I said I'm good man that was pretty rude to put your hand in my face. I turn to walk away and he calls me a "fucking child" . I'd never give that best buy a dollar. Sloppy unprofessional people moseying around in there. read more

I have to give a little love to Best Buy! Actually over the last couple of years, lots of it! I got my iPhone here, bought needed appliances and electronics - they've always been very courteous and always price-matched. Only today I was left in tears because I've spent so much here, I denied myself an opportunity to pick up a new Canon camera :( I won't say which one so none of you go buy it ahead of me over the next couple of months! :-D Best Buy itself is sort of a jack-of-all trades when it comes to electronics and appliances. If you can't find what you want, they'll find a way to order it for you. This store has been a life-saver a few times, as has the one near the St. John's shopping complex. Their salespeople have always been knowledgeable and respectful when dealing with me, even though I ask 10K questions. Today Eli got the honors of assisting me for about 25 minutes, and though I didn't get the Canon (YET!), he was patient and went above the bar working with me. I can agree that this shop is short in some areas (like camera tripods and other accessories) but what they don't have, they will order for you, as I have done a few times. It was funny how I stumbled on the very camera I was looking for when I got to this store today. I think that area could use a little reorganizing so all the cameras aren't so spread out. I bought my last camera in 2005 - I think it's time to upgrade - till then, my XR will get the job done! For now, I have no problem visiting this Best Buy! Think others will be happy to! A couple of other things to consider: 1) Look into becoming a member of the Geek Squad. I am and have used it - it works. 2) You can earn points by buying things, of course. But also by doing purchased product reviews and earn points, which ultimately turn into cash rewards. I've saved good $$$ doing this. If you're diligent, you will too! Recommend: HIGH read more

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While I'm definitely thrilled to have a Best Buy at River City Marketplace, this isn't my favourite one. However, it does suffice. Customer service is just so-so. When I can find an employee to help me, they have been friendly and knowledgeable. The problem is finding someone. When the store is practically empty, I shouldn't have to wander around for 5 - 10 minutes looking for assistance or waiting for assistance because the person I do manage to find doesn't know how to help me. We come in looking for movies or television shows fairly often. I do wish they had a larger selection. I also echo my husband's review about the movie section being unorganized. I mean it's REALLY UNORGANIZED. We'll find an employee (after some effort) and they'll check the system and it says the movie we want is there.... but where?!?! The last time we were in here, the employee, my husband, and I wandered around for a good 30 minutes looking for a movie that the system said was in the store. We finally gave up and went to Walmart and found it. It's a sad day, people, when Walmart is more organized than Best Buy. We'll continue to shop here because we love Best Buy and it is pretty close to our home; however, if I'm wanting to make a large purchase, I'll go to the store on Blanding near Orange Park. read more

Best Buy - Computers Near Me - Jacksonville, Florida

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I purchased two TVs from Best Buy Jax North and I have been very pleased with their customer service and Total Tech team. Brandon was my first sales person and Salon was his manager and they both made the 65" TV experience easy. Ed was also very helpful when we needed a smaller TV for the lanai. On the Total Tech side, Nathan was exceptional in his ability to not only do the install correctly both times, but explaining options for future opportunities on sound bars etc. I look forward to being a cusomer in the future Jim read more

Best buy Geek Squad is the reason i have come to this store The computer which I believe I treat well, broke down so that I could not use the Geek Squad excellent 24/7 go straight into the computer and fix it service. I had to come to the same store back in October and they were responsible for repairing the computer back then. Of course every trip to Best Buy offers the opportunity to look around at all of the new items and get an idea which electronic toy to purchase next. The best part of this trip to BB was talking with Geek Squad agent Chris who had an encyclopedic knowledge about computers and was able to fully answer all the questions I tossed his way. Kudos to BB for having such an excellent knowledgeable employee. read more

Best Buy - Computers Near Me - Jacksonville, Florida

Went to this location on Saturday to purchase my Mom a new phone. We asked an employee with blond tips walking around aimlessly for assistance. He said he would let the employee that covers the phone section know that customers needed help. Do you know we stood in the phone section in front of the cash registers for 40 minutes and no one asked if we needed!!! There were plenty of employees just walking around on their phones or chatting it up with coworkers. Customers were even asking each other where products were and where are the cashiers to checkout. This location is monstrosity. Just close already!! read more

I haven't been in or even considered going to Best Buy in years, but today I watched two members of their Geek Squad circle the block in their truck and park to rescue a kitten that had gotten stuck in the fencing along the highway. I'm assuming they work for this store since it's the only location nearby. It was very sweet to see two grown men so excited over saving this kitten, and with how stressful technology issues can be I'd always rather receive customer service from people with such a kind disposition. read more

The absolute worst Best Buy in Jacksonville. I ordered a camera online and was supposed to pick it up today. I get a message at 6:10pm on the day that it was supposed to be picked up that the order was not available and if it wasn't received by December 8, Best Buy would cancel the order. I go to the customer service desk and the employee was absolutely no help. He could not tell me where the camera was or when it would be received or if it would be received by December 8. I went ahead and cancelled the order and ordered from Adorama. The price was much better and the camera came with more accessories. My husband wanted to buy an iPad. We waited in electronics for 40 minutes and no sales associate asked us if we needed help. We walked up to a sales associate and the lady acted like we ruined her night because we asked a question. Best Buy lost out on 2 sales tonight because of their horrible customer service. If you must go to a Best Buy, the one at the Town Center is so much better. read more

Aaron in the geek squad had his hands full and was multi-tasking helping everyone he could while he addressed my issue, an extremely personable person and shared a laugh or two. Then I traveled around after my appointment and ran into Will in the appliances area and he was just as friendly. These two are assets to a customers' shopping experience and were both a great help today. Will showed me how the Best Buy app can scan QR codes so I can quickly read about a product's information read more

Purchased an open box radio from Daytona regular $1250 for $434. Which was a heck of deal and bestbuy! I had been eyeing this radio for quite some time. So I was super excited to see it at this price point as an open box. I have purchased many things from bestbuy as an open box and never had any issues. Since I was from Jacksonville the Daytona rep asked me to have it installed at my local store. What a big mistake that was. The over confident installer said it would only take an hour or so that turned into almost three hours and to my surprise he claimed the radio was not working once installed. So are you telling me Bestbuy is selling non working products they claim they tested and the installer stated they rarely test these products. So he said he would talk to a manager and explain and see what they can do to rectify the problem. The manager by the name of Larry Spence comes out and offers me a $100 off the same radio at $1249. Really Larry when I just paid $434 like I have an extra $700 to spend. I brought the radio on open box because it was a bestbuy! I was so insulted and disappointed. Since I was unwilling to pay the extra 700 they offered to reinstall my factory radio. To my surprise my factory radio no longer has XM radio and I spoke to the over confident installer and claims he hooked everything back up correctly. He didn't offer to check it or anything other than you need to contact Toyota. What!! Spend more money at the dealership. I probably come out better spending the extra money on a new radio than go the dealership. Once again I am insulted by bestbuy and their Mickey Mouse Operation. I will tell everyone I know to stay away from the Northside Bestbuy in Jacksonville, Florida and Bestbuy as a company. I am long time bestbuy customer and cardholder and don't plan to do business with them anymore. I will also post this on social media to show them my displeasure. Thank you. read more

I've been a customer at Best Buy for years. I've purchased CDs, Videos, Tv's, and more from this store. If you return an item you will get charged a restocking fee. Computer problems, the Geek Squad can help you out they will even mount your flat screen tv. I've always liked Best Buy and always had great customer service. read more

I had been trying to get a mag safe car charger for my iPhone for awhile. The only place they had them in stock was this store. I didn't want to have to shipped. I drove all the way to this store. I didn't see it on the shelf. I walked up to a lady that worked there. I had the product in n my phone. I showed it to her. I asked her can you look to see if you have any in stock. She pointed to the shelf I already looked at. I again asked her can you look it up. She just stared at me. I ended up or sing it online for in store pick up because the lady refused to look for it. read more

This is just the last in a series of incredibly poor experiences at Best Buy. Finally, though, Best Buy has shown such a lack of care and incompetent training that I'll think many times before ever purchasing from Best Buy again. Please see my Arlington store review for the first half of this review as it pertains to that location. I was planning to go to the Arlington store to complete a mobile order for which I had already discussed what needed to be done in great detail at the Arlington store earlier this same week, but since it was 4:30 pm and traffic was going to be awful by the Arlington store we decided to go to the North Jacksonville location instead which is also much closer to our home. We arrive at the store about 4:45pm on Thursday and are surprised the cellular department is not busy. We are assisted immediately, and I explain in detail what it is we are needing to do and also share that we had planned to go to the Arlington store but were hoping to not deal with the traffic. The staff member confirms she can assist and we begin ordering two Galaxy S20 Ultras with 512GG as planned. Things start going south right away. The original plan, as suggested by the mobile staff member at the Arlington location, was to move my mother-in-law from her Sprint 55+ plan and onto one of the 3rd, 4th or 5th lines on our new plan in order to consolidate. As soon as we start working on this to rep says she wants to check on changing ownership and is told by another staff member that we would want to make sure we go directly to Sprint when this happens as they see promos getting messed up all the time whenever ANY change is made on Sprint. So much for Best Buy staff assisting with this as suggested by the Arlington staff member. Fine, I'm a little annoyed but let's just get this done. We also needed to move 2 devices from T-mobile, and I asked if this would cause any problems and was told Sprint does great with port-ins. What ensues is a series of regrets followed by a big ole "F you" from Best Buy and cements the fact that Best Buy has little to no support for customer service issues. We start the order and their system will not allow them to add the 512GB version to the order. They are baffled, but finally say they must be out of stock. I compromise yet again from the agreed upon plan and acquiesce to the 128GB models, which if any concession will not have a $200 down payment. We choose that phone and move ahead with the order, but there are glitches every step of the way. I end up having to talk to credit 7 times, not because my credit is poor, but because the system keeps kicking her out and making her start the order over again. This also means I need to go through my side of the application process 7 times. All of this only to find out that their system will not allow them to add 2 pre-order phones to an order at the same time. I'm told that we will do that after the first order is complete. Guess what, their system would not allow them to do a second order as it showed I already had an order. They insist nothing else can be done. I express concern about the $200 Samsung pre-order rebate as this was the last day, and they told me not to worry as Samsung will not know as long as I come back to pick up the new phone and place the order for the second phone tomorrow. Friday comes and we head off to the store. I have not received a confirmation that my phone is ready for pick-up, but can't get through to anyone at the store so decide to go in as they promised the phone would be ready for me as soon as the store closed Thursday night since they had the phones in stock and just couldn't give them to customers until the release date (tomorrow). I'm now told the phone would not be in until Saturday at best and maybe not until Monday. I ask about the Samsung pre-order rebate for the 2nd device which we have still not been able to order and am told it should still be okay. I ask if I can speak with a member of management about all the glitches we experienced during ordering. I was told there are no managers and to call 800 BESTBUY. There is a theme here and my experience is beginning to make sense as what kind of retail store has no managers and no one to deal with customers who are having service issues? I call the 800 number, only to be told they do not handle store issues and instead exclusively handle online orders. They also share there is no phone number for brick and mortar customers to get customer service and the only option is to ask for a manager at the store or submit a suggestion through the BestBuy website. Shocking right? Fast forward to about 7pm the same day that my phone was to be available as soon as the store opened and I get an update on my order that states, "We're sorry, we're working on it. If we can't get it to the store by Sun, April 5, we'll let you know and cancel the order." Cancel my order? Really? read more

Told me I would have my tv on Friday 11, then Mon 14, now saying maybe by the 25th! They are blaming Fed x (who hasn't even picked up the tv yet). Don't believe them or the website. I can't even cancel the order because it's "in progress". They have my money, and I don't have any product. Beware! read more

Very poor customer experience , Only a select few get good customer service had any of these places

This store has gone downhill in the last 5 years. We were just there and it's a broken down, terribly understaffed and confusing store shop in. We were looking to buy a new 65" tv.... We walked out. Will shop online. Makes you wonder...are they going out of business? read more

Do not place orders for pick-up! Every single time I place an order for pick up it's never there on the promised day. Maybe I've been spoiled by amazon. But it shouldn't take a full week for a product to be shipped from another local Best Buy to this Best Buy. In one instance, I went to this Best Buy on the day I was supposed to pick up my item, the item was right behind them on a shelf but I couldn't pick it up because the system hadn't updated yet. What kind of BS is that? I paid $500 for them to tell me I can't have my product so I had to stare at it? Another instance I was given Friday as the day for pick up, mind you the order was placed Sunday night. After waiting till 7pm Friday night and still not receiving an update to pick up my order, I decided to go to the store. Lady behind the counter said they didn't receive it today and I would have to wait until Monday. BS. Next time I'm just delivering to my house or buy on amazon for next day/2day shipping. TLDR; don't waste your time ordering for pickup, I wouldn't even get anything delivered. You'll never see your product. If they have it in store at a good price buy it. read more

7-26-22. As Sheldon Cooper said "definately not the 'best' Best Buy" Filthy Dirty inside! Swung in to look at a few specific items. We were shocked at how dirty the floors and carpets are in the Best Buy. Plenty of young employees standing around shooting the bull, maybe they should be cleaning? Went in the bathrooms before we left, womens was OK but the men's was like a rest area, smelled and was discusting. On top of being dirty there were far to many empty shelves. The employees were friendly at least. read more

This is your typical Best Buy. The store was clean and well-maintained. The areas were a little confusing and not well laid out. Seems like the phone section was the main point of the store. The people are friendly and helpful. read more

This is a good location.... This store is organized well for the most part....The movie section is pretty unorganized....Unless you know exactly where the movie you're looking for is located-- good luck finding it.... The service here is okay, not great but not bad either.... This is a good location to go if you are in the area. read more

I'm not a huge fan of Best Buy on a good day. Today, I needed a specific item, so I called the store to see if they had a suitable product in stock. After navigating the auto-attendant, a pleasant rep answered, and I asked him to check his inventory. After a couple of minutes, he said, yes, they had one, and it was $35. I asked if he was SURE, because that price seemed low, please verity it has this specific feature. Yes, he said. He could order something else for me if I'd rather, but I had an emergency need. I asked a third time if his in-stock item had the feature I required. Yes, he said. Ok, based on that, it's worth a trip to the store. You can guess the rest. I got to the store, and the product did NOT have the specific feature I required. Thanks for the wasted 30-mile round trip. read more

Go see Eli in the computer section. He was super helpful and he legitimately helped us find the best option for the lowest price. Pretty refreshing. I'm kind of shocked I'm giving Best Buy a 5 star review on yelp but here we are. read more

This is one of my fav electronic stores. I guess I can't get mad at the store so much as the people who work there. We went to the store searching for a tv an the employees were just a little to clingy! What I mean by that is i wenr to the restroom and one followed an stood in the hall basically wwaiting until I came out to ask did I need any help!! Then once I bent the corner to come back out into the store another was waiting with the same question!! It was rather uncomfortable so we ended up leaving the store! read more

Apple scheduled service at this Best Buy for my sons iPhone 8. They said his phone had catastrophic damage and could not be repaired. He has Apple Care and they said it wasn't covered. He left and went to a local phone repair place and they fixed his iPhone for under $100. I will be canceling my Apple Care on all my phones. Best Buy and Apple Care worthless. read more

Got exceptional service with my cell phone here. My mother and I both were able to get our protection screen on our phones installed by an associate. Also learned some great cleaning tips for phone screens that get dirty almost instantly. You ready for this? hand sanitizer. Just a little drop, and rub with non abrasive cloth, and you're done. read more

I am thrilled and excited to have a BestBuy in RiverCity Market . Great, for my convenience and excellent location. Store is organized and I'm able to find things every time read more

Best Buy - Computers Near Me - Jacksonville, Florida

They do not have much here! This location could use more inventory. I was however able to get one of the items I needed. Customer service leaves a lot to be desired. They aren't that friendly but just friendly enough so you don't ask for a manager I guess. Most of them give the impression that they don't want to be there. read more

Stay away. If you want to keep $ in your pockets. This is my second favorite store. Courteous staff. Knowledgeable staff.

We went to Best Buy on the Northside in Rivercity to purchase 3 tvs. Let me start off by saying. I have purchased two 65 inch tvs, and a computer from Best Buy a couple of years ago. I had a great experience. The Geek Squad came to my home, and put my tvs up no complaints whatsoever. Now to my experience yesterday 03/18/21. I have a friend that is moving into his new apartment next week, and he wanted to update his Tvs. First thing no one acknowledge us while we were looking at the tvs. Even if you are busy with other customers.You could at least acknowledge us, and state I'll be with you in a moment. There was only one person working the entire Entertainment area. After waiting over 20 minutes. I went to the front to asked for more assistance. I was told in a flip voice we only have two people to work the floor we are short handed. I asked for the number to Corporate. I was given a card with the name of Trevor Thrift as the General Manager. I proceeded to call Mr.Thrift of course I had to leave a message. Since we had time we went to the Best Buy in Orange Park. They were adequately staff, but my friend has such a bad feeling about what happened on the Northside. He didn't want to spend any of his money with this corporation. Best Buy has shown such a lack of care and incompetent training that.I nor anyone I tell will ever purchasing from Best Buy again. read more

Wish I could give Zero stars. Worst customer service in the world. This Store will not answer the phone. Waited 2 weeks for refrigerator delivery then they never called with delivery times. Finally got ahold of a company that handles their customer service and was told they would deliver the next day. Waited all day. No phone call no delivery. This store sucks. Called customer service back and after waiting a hour and a half on the phone, was finally issued a refund. read more