I am unable to give a lower score than zero, but I wish I could! I bought a 77" LG TV on May 16. I notified the salesman that I already had a wall mounted TV and I contracted for the Geek Squad to perform the install for the new set. On the day they arrived, Geek Squad informed me they could not install the new set with power cord routed in the wall, that they needed a special kit to install in the wall, which they did not have with them. When I bought the TV nothing was said about needing this kit or I would have ordered it. We re-scheduled the Geek Squad to come back when they had the install kit. Since then, they cancelled one week ago, rescheduled for a few days later, when some non-geek squad subcontractor showed up with no kit and no idea what was needed. Rescheduled again for today, only to cancel again at the last minute because the team "had called off"! Now, I'm supposed to have another week to wait for the install. I am so pissed off now, that if they fail again I will return the entire $3600+ transaction and go elsewhere. I'll never buy another thing from these clowns! read more

After having horrible service at Staples (2 employees on at 10:00am on a Saturday???) we went to Best Buy to buy a new router. We were greeted by a friendly staff member, then a sales associate joined us quickly in the Networking aisle. We got information we needed and purchased the router. Quick checkout and we were on our way! Very happy with Best Buy Lancaster PA read more

One of their best stores. Always friendly, always helpful and very knowledgeable. So much so I sought out the manager and complimented him personally for establishing and maintaining a culture in which such behavior can thrive. read more

I purchased my first iPad from this Best Buy location and the staff were great from the beginning. Upon entering the store, we were quickly greeted and I asked about the gold iPad (6th generation at the time). I was thrilled to be informed that this store did have the BELOVED gold iPad! They asked if I had any questions about it prior to making the purchase, which I appreciated. The price was my only reason for coming to the store, but I was very positive about the Best Buy brand after my experience. After this, I no longer looked at this store as the Walmart for all the tech in the world, but a slightly more upscale establishment of sorts... maybe the Target of tech...? Since the initial experience purchasing iPad from Best Buy, I've gotten screen protectors for my iPhone here; If you buy the right one, you'll get lifetime replacements on it, which I recommend. It's only around $30 for many, many screen protectors if you're anything like me lol Jack is the GOAT read more

I came to Yelp to make sure my experience at this store was not just a one off, but nope! Like other customers who have written reviews I had a bad experience with Geek Squad employees and also the manager. 1 employee was very nice but with attitude of the other 3 employees his efforts were overshadowed. To Best Buy: customers come in to purchase items and get help, not to feel like we are interrupting YOUR day. read more

I wonder yet again how this place is even in business. Employees standing around, one long line to check out, and an argument over what color these are. One guy got cocky and said, " They are black, look at the picture ". I get home, they're brown. Just going to keep them, not spending an hour at the store again. So many employees just standing around, running their mouths to one another. read more

Best Buy - Beats Studio pro - Electronics Near Me - Lancaster, Pennsylvania

I was totally exhausted waiting on a sales associate to help me..after half an hour I asked an associate for help...he made a call and I still didn't get associate for along time ...left store completely exhausted read more

I always find the staff very helpful. Just recently I need a set of ear phones and a smart remote for new ROKU tv. Amir greeted me and took me to where I needed to pick up what I needed. Sonny was on sale at a great value and he recommended that choice. At the age of 80 I appreciate that type of expertise and attention. I was in and out. When I got everything hooked up everything worked perfectly. read more

Best Buy was to install TV on 12/27. My scheduled window was between 4:00 to 7pm. NO SHOW.

Over the years, my family has purchased plenty of large (two fridges, phones, many TVs) and small items (video games, wireless mice) from this Best Buy. I've never experienced the complete lack of service in store that some reviewers did, but I've noticed the store definitely isn't staffed like it used to be. I've found the folks in appliances to be helpful and knowledgeable, and same goes for the folks selling TVs (although this section of the store always seems busier). At checkout, most employees are friendly, if focused on getting you out the door with as many service plans and credit card sign ups as possible. I really like the contactless curbside pickup they've been running during the pandemic. They had in-store and a couple curbside spaces before COVID, but they've increased the dedicated parking spaces and seem to have more staff available to run packages out, keeping the pickup line moving quickly. The text and website communications they use are simple and effective. In less than 5 minutes, I can park, click a button to notify the store I'm here (you just have to give your parking space number, car type, and color), and my purchases are brought out to me. I'm grateful not to have to wait in the line that can sometimes stretch the length of the storefront, especially around the holidays. What I have NEVER liked are the third-party service providers they subcontract to. We've had two fridges delivered and both times the deliveries didn't take place when they were supposed to, we had to spend our time trying to get in contact with them instead of them communicating with us, and the team Best Buy contracted ended up causing property damage, which we then had to fight to get corrected. The latest delivery team gouged an entire plank of flooring while assembling the doors -- flooring that is no longer made, so it took the better part of two months to find a suitable replacement and schedule ONE PLANK to be replaced. So beware if you intend to have any major appliance delivered or installed in your house. Best Buy will simply tell you "that's not us" and you'll be left to deal with any damage caused to your property. read more

Genuinely the worst electronic store I've been into a while, bought speakers for my vinyl player and your associate's completely misguided me 2 times. Had to go home waste my time setting up a setup that wasn't gonna work. I gave up and decided to go to my local record store instead and they have what I had immediately and didn't waste my time. Anyone looking for record player stuff-- I would not go here. Also when I went into to trade in my speakers for the 2 nd time I had to ask an associate where returns where cause my gf came the first time and he was insanely disrespectful just on his phone, like I disturbed him. I hope y'all shut down read more

NEVER BUY A CAMERA AT BEST-BUY: I have been using BESTBUY for years. I have a Total Membership. Have returned items and never had an issue. BUT THEY CHARGE 15% RESTOCKING FEE FOR A CAMERA. they didn't have camera in stock so I purchased two different cameras online; opened box of both; had camera for 5 days and went to return one and they want 15% (350 dollars). USE B&H OR AMAZON ETC. as they do not charge a restocking fee read more

Don't expect any customer service at this Best buy. And if you try to talk to the manager named Mike, forget it. He'll just talk down to you and treat you horribly. I will not shop at this Best buy ever again. read more

I'm shocked by the poor service. Tried to return a brand new game but because the wrapping was not in it, they claimed "nothing they could do" even though game was literally not even used. Emily (manager) smugly blamed it on "system" and did not provide any solution other than sucks to suck. Our company and family will not be returning here, I am shocked. read more

The store in Lancaster is not a honest place to do business. They sell you items under false information. I was purchasing items and the salesman told me about their yearly protection plan. I asked if it covered items purchased at the store prior to buying plan and was told yes. THAT WAS COMPLETELY FALSE. I brought a laptop in to be looked at while I had the plan and was told I had to pay a deductible. I called customer service, which also a big joke, because I wanted to cancel the plan. I was told that anything I brought in prior to canceling would be covered. I went to pick up data that was saved and was told I needed to pay $99.99 to have it. This store sells people products and gives you false information in order to complete the sale. Then to try and talk to someone directly at the store is all but impossible. I spent almost an hour and five calls before I got someone to tell me how to reach store. I am most definitely going elsewhere for my future electronics purchases. A store that makes it sales under false information is a store not to be shopped at.​ read more

Got what I was looking for. Very nice selection of product when it comes to Trading Cards. read more

Best Buy - Nice selection of Pokemon cards if you are lucky enough to hit a restock day. Picked up these two packs from blisters. - Electronics Near Me - Lancaster, Pennsylvania

Horrible customer service. People hang up on you when they can't answer instead of seeking out a person that can answer the question. They hang up on you. Are rude when they do answer. read more

The other cashier said that their coworker named Todd stole items. We were buying some items, didn't have enough money, they said they'd hold it for us while we went to the ATM. The cashier put the items in the bag, because they came out the back of the store. We were gone less than 5 min. And in that little bit of time that when Todd reached into the bag and stole our stuff right out of the bag. I'll never recommend shopping here to anybody. If you see Todd behind the counter you'll notice his big bald head, he acts militant, and will be stealing your items while taking pictures of you with his phone in case you have a problem with it and say something. Never again Todd!!! read more

I have purchased TV's, sound systems, utilized their best service ever using Geek Squad for years. Early 2023 I purchased a sound system for my 3rd Best Buy TV and everything was great. There were employees in the department willing and very able to help choose the right product. November 14th my wife and I went to Best Buy for a small part for our TV stand. There was no employees in the TV department. We went to the Geek Squad counter and stood inline. There were two employees waiting on customers. There were three customers ahead of us. So we waited, no movement. We waited, no movement. Finally one of the employees asked if anyone had an appointment. No one did. After standing in line for 55 minutes an employee told us they will not be able to assist any more customer's and suggested we make appointments. We left, never to return again. I believe the employees were doing their best to help people but this is a clear case that poor management was the real problem. read more

Terrible. Spent a half hr looking at wireless ear buds with out any help from customer service. I had a question between two products and went to look for a customer service rep. I was told I had to goto the front of the store and get placed into the system, did that and told it would be an hr wait. So I opted to just buy both sets and return what one I didn't like, went to check out and was told that my card was declined.... a Best Buy card at that. I told her it was a mistake and to try it again and she said no we can always use a different card. I left and told them to keep the ear buds, I can get them off Amazon. Got out to the car and called Best Buy credit and was told the cashier didn't enter the csv code correctly and that my card was fine. Called the store and spoke with the manager to discuss my experience and was blown off, I hung up and won't be back. read more

Best Buy in Lancaster, Pennsylvania Is NOT a Best Buy of any kind! Majority of the staff seems to be using medieval technology computer software system, geek squad I'm afraid not! Majority of the staff seems to lack the modern technology input & proper customer service like Pat in customer service. Constant run around over the phone, failure to appropriately schedule delivery, it's a big major chain but the staff in this locations needs staff training & continued development. Eternally on hold, they can't seem to answer their phones! Tip for the sane: Buy Somewhere else! read more

Security greets me but let's me walk down to customer service only to find out that I need to go to the opposite side of the store to customer pickup for help. Get to customer pickup and I'm 4th in line. Male wearing black polo that I am guessing is the manager walks away from checkout leaving it completely empty walks past us without saying a word about getting additional help or even jumping in to provide service. Just kept on walking like nothing important was going on. Showed really poor leadership. read more

Placed several orders for customer pickup/curbside pickup. I was planning on picking them up 4 days after I placed the order (I had a window of 5 to 7 days). The day before I was planning to pick them up, I received an email that my pickup was picked up. Within an hour I was calling the store to notify them of this incident ONLY to not be connected to the specific store as the fruitville pike number lists, but to a national help center. This delayed the investigation into my pickup being stolen/misplaced. I asked the help center individual to get in contact with the Fruitville Pike Store and they attempted, stating all of the managers were busy and someone would call me back, and that someone could only pick it up if they knew my order number. Well thats obviously not the case if its employee theft! Being a theft investigator for years, I tried to do the right thing, only to be put on the back burner multiple times. Upset and nervous about my pickup, I waited, only to never be called back. I'll be going in today directly to deal with this mess, but due to this company not being able to guarantee the safety of my purchases I recommend no one place items for pickup from this store, its not reliable, your pickups go missing, and you cannot even get in contact with the store when you need immediate help for a situation like this. Being told a manager is to busy when your items are possibly stolen/misplaced, and being promised a call back, only to never receive one? 0/10. I'll go anywhere else. read more

Terrible experience with their protection plan.l I had originally purchased the 5 yr protection for our Tv. We had to put a claim in for repair in October. I took a half day off of work, the repair guy never showed up. He did text me later asking for pictures. I provided them and he said he was ordering parts. I waited a month with no contact from the repair man. I called in to Best Buy. After 45 min on hold they could not give me the money back for the tv since it was supposed to be repaired. I had to agree again to another repair appointment. Again the repair guy never showed up. This is the second time I took a half day off work without pay. I called again and now they tell me that it won't be repaired but I can go to the store and have an exchange. I did this step, they would not give me the money they owed me for the old tv, I had to pay full price and wait until they pick the old tv up to get a refund. Ok, set a pick up time for Saturday 9-1. The pick up guys never showed up. I went in to the store, talked to a guy from geek squad. At this point I have followed all the steps required. They will not repair it, they won't come get it and I have still not gotten a refund I'm owed. They eventually did come get the tv, an hour late. I called back to Best Buy because they said they would compensate me for the trouble. A $50 gift card. Does anyone thing that with all this hassle, taking two half days off work, and running back to the store when they do not show up is worth $50? I would strongly advise to not waste your money with their protection plan. In fact go a few miles away and buy a tv elsewhere read more

As of yesterday, I will no longer shop at best buy on Fruitville Pike. Every single and I mean every single time that I have gone, I prepare to get ignored and, or wait a long time for some kind of help. It's not everyone, but the overall service is just terrible. During my visit yesterday 5/5/22, I made a 1.3k purchase for pick up. I go to pick up the item and after 10 min of waiting, I get told that I have to cancel my purchase, and then purchase the item again. The reason? The order selector scanned the incorrect bar code on the item. So, how could the system mark the order as complete if its the incorrect code? Their answer? "We spent 30 min with our helpdesk" Which I highly doubt, at least for my purchase. They were instructed to tell customers to repurchase the item. So, I am supposed to cancel a 1.3k purchase, wait 1-3 days for the refund, but if I want it now to spend another 1.3k. To fix their mistake? I refused. That was the most RIDICULOUS thing I have ever heard. What comes next? I ask what can be done about this inconvenience. The Store manager could at least come talk to me, explain the situation right? No, sorry, he couldn't be bothered to come see me. I guess it must be that embarrassing or maybe this happens so much that he is indifferent to the situation? What's funny is that I could see him and he could see me. I guess I was supposed to go to him? What about a store credit for this brainless mistake? Nope. "If you repurchase this now, we will take $100 off" At that moment, I couldn't think of a respectful way to decline that generous offer. I wish this was a one time moment of emptyheaded service. Its not, last time I made a $500+ purchase, the "Expert" specialist was so disrespectful and condescending that his coworker had to apologize to me on his behalf. Maybe finding good people is hard . Maybe the right people aren't being given a chance. Who knows. I don't care, I won't be visiting that store again. read more

Had a nice experience here today, Kevin in the camera department was very helpful and informative on what we where looking at. Best buy has pretty good prices on digital cameras and camera bundles ... where you can get a sale price on an additional lens when you buy a camera ... not bad. I also like the best buy price matching that they offer, where they will match a price of any of their competitors, including Costco's which is right across the street ; ) read more

I love shopping at this store...The staff is always up to dated with the latest information & SALES!!! The team works well together & seem more like family then co workers... Now what's even more impressive is their management team... They are always accessible and able to help out when needed... Unlike Walmart where you cant ever find a manager. Their return policy makes it easy to get in and out of the store & hassle free.. I have been to many best-buy store's over the country, however this is my favorite store.. read more

I know that there's a lot of debate about the Lancaster Best Buy store. But any puchases I have made with them over the years has been done so with respect by skilled, knowledgeable and friendly representatives. I would however strongly suggest you do your business with no contact with male management....ego tooooo big. The guys at the door are friendlier than most security in the bigger box stores. My research now is around a push here dummy camera. No more heavy and extra lenses..no more tripod for me. Plan to travel lighter but the woman who knows all about cameras needs t a l k slower and dumb it down a bit. I feel faithful to BB but have been searching at HHGREGG also. Refused to be rushed into an uncertain purchase. Speak slower sales force...and with more patience and less pressure. read more

In the past months I have spoken with several of the Geek Squad representatives at this location. While they were unable to assist due to certain policies established by corporate, these representatives did and continue to aid me with my ever presenting issues. I commend these guys for their hard work, timeliness, and ethic to their jobs and work. I specifically will remark that both the Geek Squad supervisor, who has shown great patience and understanding, and Jeff, an employee who had recently started and while under pressure, handled and multi-tasked very well. Keep up the great work! Certainly recommend the customer service offered by this group of individuals holding down the fort at this Geek Squad! read more

As Best Buys go, this is one of them. They receive from me today a very middle-of-the-road rating, for one good clerk and one overbearing one. I entered in search of three specific items. I found the camcorder accessories where I would expect to find two of the items, but had only spotted one when a helpful young lady came by and asked if I needed help finding anything. As I was asking her for my second item, I saw it on my own. She smiled and left me alone. Then I made the mistake of thinking I could just browse the musical instrument department. I was looking at a gear-related tee shirt when the Man In Charge of the department appeared out of nowhere and tried VERY hard to get me into a sales-oriented conversation. Being a former music retail employee and sales trainer, I recognized his lines as coming straight from popular sales training methods. I first told him I was just looking at what was on sale, and when he tried again to get me talking about my music background, I was upfront and kindly told him that I used to sell the same equipment and would let him know if I had a question. But Mr. Incredible didn't stop. He went into a monologue about how they are not commission-based salespeople (I knew this in advance but wouldn't have guessed it from his aggressive approach) and asked me if I was looking to buy something in particular, because -- in his words -- "just because it's not on sale doesn't mean I can't make something happen." I told him I wanted to look around and would let him know -- because I know from experience that repeating the same response is the best way to signal Alpha Salesman Extraordinaire that I mean what I'm saying and want him to leave me alone. I took a spin but generally left quickly, hoping that Master Sales Professional wouldn't talk to me again. Phew -- made it. read more

So I called to ask a question. That's it. Put on hold 3 times for 1/2 hr each. No one ever picked up! Terrible service!!

RJ, was working checkout and I was about to check out. He made a suggestion that would help save me about $200 and came from behind the counter and walked over to the area, showed me what I should get instead and not lose performance for what I was trying to accomplish and explained, in detail, why it would work just the same. Would highly recommend as I'm an Elite Plus member and have been for the past 10yrs and why I'll happily remain one for the next 10yrs and beyond. read more

I wish this business would pick up the damn phone-tried two extensions and was only put on hold on an automated format. Try somewhere else!!!!! read more

This started as an ad on Instagram for BestBuy stating up to $550 credit for phone trade in program, which I took advantage of on 3/19/19 for a total value of $850 (Samsung Note 8 $550, and Samsung S8+ $300). Before signing, I asked the Pick Up attendee (because customer service desk is permanently closed in the Lancaster Pa BestBuy), Could these be used online, combined, which he (Trevor?) answered yes to 3 times. The entire trade in took over 45 minutes with at least 5 different employees trying to help as no one seemed to know how to complete a trade in. I was not presented with Terms and conditions, just to sign on the credit card machine. When the employee saw the amount of $850, he remarked "Jesus that will almost pay off the whole phone" as I was going home to purchase the phone online since the store did not have the model I wanted in stock, and would not be getting more in for over a week, and they would not hold the devices or order per my request, as well as my online promotions I would not get by buying in store. After such a long and frustrating process that took entirely too long, from too many employees who obviously had no idea how to do their job, I left frustrated without reviewing my 6 page recite. A few days later on my day off I proceeded to purchase my new phone online with my gift cards and was prompted from the site as not able to complete. I reviewed my papers to see a note that said "in store use only." So I went back to the store to talk to the general store manager Eric, who refused to help me after explaining to him how his employees miss informed me and that I needed credit for the phones in the total agreed upon amount of $850, which he laughed at and said NO. But then proceeded to tell me I could used my in store credits to buy the phone in store and they would Issue the 6% difference as store credit for my online shopping rewards program. An issue came up with the lack of ID to purchase in store and it was closing time, so I left only to come back to the store for a 4th time the next day 3/30/19 the last day the credit was good for, and was presented with an assistant manager saying "he knows you have 2, but you can only use one, and if you return it, you will not get a refund." I said thats fraud I need to speak with the store manager, which I was made to wait more time for. Eric came over saying he had done everything he could and theres nothing he can do. I asked for his superior and he said he did not have one. I asked again (as Eric does not own BestBuy) his response was 888-best-buy. Call them I cant help you. So I left and called them, got transferred 5 times, hung up on once, and was told they could not look into my case but from my explanation, I should be allowed to use everything online, together, for any purchase of my choice and if I was having issues, go see the store manager. I returned to the store, told Eric what phone support said and he made a laughing smug look saying yea sorry I cant help you, you should really call 888-best-buy. I went home checking my account with BestBuy online, as that is what phone support told me, and it showed a credit of $0.00. BestBuy blatantly took advantage of me as a customer and then completely refused to help in any way, or any form of credit, other then saying "sorry." I have tried numerous times contacting BestBuy customer support with no solution. They have already told me if I try to return the device, I will not get a refund. I am unsatisfied with their level of customer support. I am unsatisfied with their lack of attempts to correct their mistake, in fact, them blaming me the customer for their mistakes. I asked for the discount of $567, they said no, I asked for a gift card for $576, they said no, I asked for an in store credit for $567, they refused. They refused to help me in anyway. They took advantage of a big box store ploy. Call corporate. Go to the store. Call corporate. Go to the store. There is no option for me other than filing a dispute and calling them out on them not giving me the credits they promised me. BestBuy refused to issue me a full credit of $850 after taking my devices from me, refusing to give them back, and only giving me $283 and refusing the rest. read more

I normally think of yelp as a restaurant review service, but I need to give this location a review. I went in to buy a 4k tv. The guy I spoke to was extremely knowledgeable and helped me navigate the options. I went to other stores prior to this, even a another Best Buy, but I did not receive this level of service. Prices were very good, even though it is worth a premium for good service when buying a high price-long term purchase. read more

A couple days ago I purchased and just received it in the mail today with no problem . While On my way to purchased warranty on it I've found a website with a better price on the camera . I went to talk to there customer service and there sells manager (Jeff Ream) took care of everything with a very positive attitude and great customer service, also he didn't mind helping us after the store was closed and didn't make us real like we was rushed.He really made our night and i was so happy I was able to keep my business with Best Buy and not some online store .5 star store for sure !! P.S Jeff is the best skater read more

Terrible. I was there twice in the last two days and had to beg for customer service. It wasn't due to a lack of employees, but they were all huddled into their own little groups chatting and carrying on. Initially, I spoke with another customer when I couldn't find any employees, and he couldn't find any either. Then we noticed they were all talking and laughing back in the television area/sales counter. Terrible service, I'd rather drive down the road and buy the same things from Target. read more

If it wasn't for the nice guy that tried to help me out.... even though it wasn't department, they would have gotten 1 Star. I was told they price match and they didn't. The ink I wanted was in the wrong spot and when I went to pay out, the cashier ask me if I'm ready to cash out.... even though I was standing at the register with my wallet in hand. But to add more insult she for a little mad at me cause the ink was in the wrong spot and I question it, then refused to price match it since it was only a difference of .20 cents. read more

When you walk into this best buy and start looking at items there is a always a ton of people up your butt asking you if you need help. Which is nice, but quite annoying. However when you try to return something, it's like there is only ONE PERSON in the entire store. There are other employees just standing around doing nothing when there is a line of customers waiting to return or exchange things. It's ridiculous and terrible customer satisfaction. read more

For Christmas I was gifted a remote starter and I had an appointment to get it installed. Well a couple days after it was installed my car's computer went crazy. Tons off alerts were going off (rear and front collision, blind spot detection, etc). I took my car back to Best Buy as my car tech said it was due to the remote starter. Best Buy got my car in that day and fixed the remote starter (loose wire). Once again the issue happened a few days later and I finally just asked them to take it out. They again gave me an appointment the next day to take it out and they returned and refunded the starter for me. Then, they gave my car a full inspection which included checking my battery and my car's computer system. Every time I went in, everyone in the Auto section was super helpful and didn't give me a hard time at all when I asked to return the device instead of getting it hard wired into my car. Although that particular device didn't work out for me, I would definitely go there again for any auto installation. They understood my, what I think was justified, frustration and explained the issues to me in terms I could understand. Big thank yous to everything in the auto department that was able to help me out! read more