Andy at AM Jewelry is so awesome, and his staff is always pleasant and welcoming. They have an…read moreawesome selection of jewelry and helped me pick out the perfect wedding band. They were accommodating when my credit card had issues and went out of their way to make sure they saved my ring so that I could pick it up a few days later. Then, they had it sized for me within the hour. I've had a few rings sized by Andy and they always come out great, and he gets them back to you right away. A few years ago, he created a custom wedding band for my father that included my moms old engagement stone that was out of this world. What an awesome local business.

The staff here really go above and beyond for their customers and are so personable. The wait time…read moreon a jewelry repair is so unbelievably quick; usually in under a week! They have a tremendous selection and apples to apples, you can't beat their prices on their diamonds. I wouldn't shop anywhere else for jewelry.

I had a custom 3 diamond ring designed and made at this store. The jewelry expert was great in…read moreassisting me. This store has a computer design system which allows you to visualize the setting and the stones prior to making your final choice. The pricing was less than another store I frequented to inquire about making the ring. The other store did not have a computer system that allows visualization of the ring. Service was prompt and friendly.

Stay far away from this place! I took a sterling silver necklace there to get repaired, and when I…read morepicked it up, my 16" necklace was 18". I called them to find out if they perhaps broke my chain accidentally during the repair process and replaced it with another, longer; sterling silver chain and they denied it saying that it was the same necklace I brought in. I know what I own. I bought that necklace specifically due to its 16" length and they had the nerve to try to argue with me, and they were very condescending as well. Regardless of whatever miscommunication they have going on there amongst their staff, the bottom line is; I paid for a service and I was not happy with it. Instead of trying to make it right, they told me I could come back in and PAY to have it shortened, after I already paid for the repair. Very unrepeatable establishment.

I visited Reed's for watch batteries for three watches and was treated with over-the-top…read moreprofessionalism, warmth, kindness and great service! I've worked with several salespersons here and have always been beyond pleased with the time and attention I received. I also brought in two watches for band adjustments and was courteously helped on the spot...at no charge. Based on the outstanding level of service received for the smallest of jobs, I will certainly make Reed's in the York Galleria my first stop for any fine jewelry needs in the future. I used to manage a high-end jewelry store in the Chicago area and I recognize a quality operation when I see it. I highly recommend Reed's for any of your jewelry needs, as well!

Great customer service, courteous staff. From the moment we walked in we were greeted & the lady…read morethat helped us was very patient with us as we looked at numerous bridal sets. Helped guide me as to styles as well. Friendly & Helpful with financing, and informative on terms & conditions, insurance plans for the rings. Took the time when we left to clean the ring (which we were told was as often as we would like) and package it in a beautfiul box with bow. Only problem I had 3 week's after purchasing the ring, it has already lost a stone. Disappointing for something I plan on wearing for a lifetime. I had expected that possiblity down the road, not 3 weeks after purchase. Thankful I was advised to get the insurance plan that will replace the diamond for me, that is highly recommended if you make a purchase.

Was looking for a gift for my wife, she likes bohemian styled jewelry that has a unique flare to…read moreit. After searching downtown Lancaster high and low I finally found Mio. I walked in off Prince St. and was greeted by an extremely friendly shop keeper that helped me pick out the perfect necklace and earring set for my wife. I cannot express to you how helpful and kind this shop keeper was. The pieces themselves are amazing! Mio has that great handmade uniqueness that is difficult to find outside of Paris.

Interesting, unusual necklaces, earrings, bracelets, rings made of ebony, glass, aluminum, wire;…read moreprobably best for interesting, unusual people who have long necks, arms, and fingers. Inexpensive. Sour-faced clerk who thinks you plan to steal things.

I really can't visit a craft store without supervision. There are always sales. But I was on a…read moremission to use my voucher before it expired. I got yarn. The yarns get pricey, unless there is a sale. I was happy to get a cashier instead of the self check out (better service that way).

On Saturday May 17th I went to Michael's to discuss a small project i wanted to do. I had the…read morepleasure of being helped by Victoria (V), who was extreamly knowledgeable, polite and took her time to explain all the services Michaels offers with the project i proposed. While I have never had a bad experience at Michael's in general, I have never recieved this kind of customer service. She really went out of her way to ensure all my questions were answered and showed me samples. She ensured I was satisfied and all my questions were answered before she moved on to help someone else. In my opinion her work ethic should be considered the standard. I'd like to congratulate Michael's on having such an outstanding employee she should definitely be commended if not promoted. Good workers make other good workers. Good leaders, make other good leaders. Respectfully Submitted John

Overall I think this store is expensive, but I do patronize it from time to time…read more I once saw a picture of a frame on Pinterest and had to have it. The link led nowhere. Thru a Google image search I discovered the product originated from Bed, Bath, and Beyond (BBB). At that point I had no idea how old the image was. When I called the local store they were very helpful and were able to not only find the product, and it was on clearance, but also honor the coupon I had from a magazine for an additional 20% AND even put the item back till I could pick it up - score! This was my first BBB experience and my first trip ever to the store. As a fan of Shark Tank I like that they carry a lot of the products featured on the show. Although for a penny pitcher like myself I always check BBB's price (with consideration to the 20% coupon which are very easy to find in magazines, flyers, etc) against online retailers. Sometimes BBB are not the lowest price but often they are when you combine the coupon savings - another score! If you're shopping for a nursery and don't care about budget do come here. They have beautiful nursey furniture and accessories - the prettiest stuff I've seen anywhere. A mom to be can really go crazy in their baby department in general as it's quite impressive. My most recent experience involved shopping for the pad that goes to the Simply Fit board (another Shark Tank find). Online the cheapest was in the $12 range w/ free shipping. I called the store and they were $9.99 before the 20% savings and since they weren't in stock they shipped for free and gave me the savings even without ever seeing the coupon. I didn't need to do a thing other than call them. That's good customer service! This girl didn't want to venture out in single degree weather anyway! I will say however that that conversation was painful relaying my shipping information. As in the employee answering the phone either had a hearing problem or low iq. I had to spell and respell everything and constantly repeat myself. I'm not talking a word or two, I mean everything - even a common word like "street". She was very nice though so I was patient with her. In the end she still got it wrong, and I'm still waiting on my package, although it's only been a few days. I saw from the email confirmation that my name (a very common one no less) was completely butchered despite spelling it multiple times. Although friendly, accuracy is not her thing and girlfriend needs to instead stick to the sales floor. Other than that, saving money is my forte, so I'm chalking up the experience as a score.

Oh Boy, yet another strip mall complex on Route 30! Just what this area needs!…read more This BBB is in a smallish complex along with the usual strip suspects of Staples, Honey Baked Ham, Noodles & Company, Red Robin, Ross, The Christmas Tree Shop plus a few other hell holes. Two things about this place make it the same as any other BBB: -When you need someone to be at the registers to check out of course no one is there. This past Wednesday there was only one person who was at the customer service desk processing returns, answering the phone (longest phone greeting in history here with their "Happy Holidays-Thanks For Calling-Bed Bath and Beyond-Bye Bye Baby-Associate Name-How Can I Help You Or Direct Your Call-Pant-Pant-Fall Over From Being Out of Breath" greeting) and actually being a cashier. Tons of associates walking around the store seemingly doing nothing but no one could be bothered to be up front where it was constantly busy. The two people I dealt with were both friendly enough but do three people need to be in kitchen gadgets or do two people have to be standing around in scales? -.The store looks down right Seussian because there is crap EVERYWHERE. There is stuff in the aisles and on the floors. There is stuff on the walls and up against doors. There is one pile of cups that is probably ten feet tall and there are rows of cheese graters so high I couldn't see them all. That said, the store is ten times cleaner than my local BBB and if I lived closer I would rather visit this one than the location in Whitehall which is a study in claustrophobia with how much crap is rammed into that place. Of course the caveat with any BBB as John Pinette would remind you is to always bring your damn coupons. If you don't you're an idiot as prices here are obviously artificially inflated with the expectation of a coupon being used in every transaction.

This place really does pay top dollar & I wouldn't sell (or buy) anywhere else! Def. a FIVE Star…read moreoperation

The chic was on her phone, very rude and unprofessional! Avoid this place,…read more If you run a biz lk this get educated employees who know what they are are talking about not $8,00 place holders. Literally ad pure gold Persian coins from over 100 years old .. and she said we don't take them??? Damn shame waste of time.