Great experience and seriously the best service I have had at ANY Best Buy I have ever been to. I was greeted by the police officer guarding the door, then greeted again by an employee on the way to the department I was purchasing from by an associate who asked me if I needed assistance. I told him what I was there to buy and he told me it was locked in a case but someone would be right there to get it for me. Within 30 seconds another employee appeared with my item and rang me up. I was literally in and out in less time than it took me to write this review! read more

One of the best buys I ve ever visited. What sets this best buys apart from the other ones I ve visited, is that it is larger than most best buys and has a larger selection of items. Other than that the staff was really friendly and cooperative. read more

Best Buy - Orlando - Best buy on a cloudy day - Computers Near Me - Orlando, Florida

Been to this location many times. Went on a Sunday afternoon around 2pm and it was not very busy at all. I previously searched online for what I needed and they had it in stock which was great. We had couple sales people offer to help with what I needed and they were all very nice and helpful. The store layout is always nice and we'll stocked. I have used the Geek Squad service and had a good experience too. I had recently bought a lap top there. An HP and did have to return because it started malfunctioning which was random. I was really worried to get the same model again but I did and no problems since. They happily exchanged it for me with zero problems. The sales guy who helped was good too. He observed my personality I feel and was not salesy or pushy, just informative which I 100% appreciated. Overall experience is always good here. read more

I don't go to Best Buy as much as I used to since I order just about anything I can get at this store online instead. What Best Buy is still good for, though, is being able to check out electronics (like TVs, computers, cameras, etc.) in person before buying them. That's what I did at this store, located across from Perimeter Mall, when I was looking for a new laptop. Best Buy lays out its nicest laptops and ultrabooks in an open, welcoming, and "featured" display. Its economy laptops are hidden down one of the regular store aisles. I wasn't impressed with the store's laptop selection. Brands the store carried included Apple, Dell, ASUS, Toshiba, Sony, and Lenovo. Speaking of brands, I saw some Gateway desktop computers. I can't believe they still make those! The store's inventory of certain brands was quite limited. For example, they only had one Sony laptop available (and it was sabotaged by the CLEAR wireless Internet salesman). Aside from the Apple MacBooks (Pro and Air) and one of the Toshiba ultrabooks, the rest of the lot was, frankly, downright crappy. Most were clunky, heavy, and aesthetically unpleasing. The laptop prices were, for the most part, comparable to online retailers. However, online retailers give you customization options and better quality at lower cost. So online is still the way to go. Laptops are pretty affordable these days. I saw some bare bones ones for as low as $399 -- but as the saying goes, and this applies especially for laptops, "you get what you pay for." I went on a Wednesday night and the store was mostly empty. Big, brightly lit, clean, wide aisles, and friendly employees that weren't pushy. I recommend going on a weekday. I can see this place being a nightmare on the weekends. read more

Bestbuy's Customer Service is HORRENDOUS! THE worst customer service I have ever experienced!! Quick backstory.... I recently purchased a Frigidaire mini-fridge on Bestbuy.com and it got delivered to my house. I unpacked it only to find a badly fridge (not ideal ofcourse but it happens, I get it... I was trying to be understanding). However, Best Buy's customer service to address the situation was what got me all worked up. In summary, I called BB's customer service and off the bat, they tried to push me off to the store to address the issue. I explained to them that I cannot fit the fridge in my car but they kept insisting it was the best approach to get the issue resolved! Really?! Finally when they understood, they took forever to process the return and replacement.... And common courtesy would be to offer me a compensation for the delay, inconvenience and frustration - but no offer. When I asked, after much consideration, they offered me a laughable $10 credit to my order. Hah! So I have to repack this fridge and leave it for pickup. Here's the real kicker, when the replacement fridge was finally delivered, it was in even worse shape than the first delivery. The box was damaged severely and someone (Bestbuy? Fedex?) had tried to patch it up with flimsy cardboard and tape. I emailed them and guess what...they try to pawn me off to the store! I called them and explain the situation. This time I ask to talk to a manager right away and the rep, like a broken radio, kept repeating the manager is engaged with another customer and that he can help... basically he just refused to transfer me, and then hung up on me!! Ugh :-/ I call back and get transferred around to different departments, but no manager. With each rep, I have to explain my situation and my frustration level continues to rise. When I finally get a hold of a manager, he apologizes and sets up the return/exchange. No compensation offered again. Few days later, unlike as promised, no exchange fridge!! I have no choice but to call back, talk to several incompetent reps that are reading from scripts and no help at all. I am sick and tired of Best Buy. Part of the reason for this lousy customer service is that they have outsourced their customer service to some remote place where the reps cannot speak decent English, have thick accents, don't listen or comprehend the customer's frustration and are following a script .. .and super slow to resolve anything. Oh btw I one of the reps promised me $100 compensation which they never honored. Stay far away from this company! You will only get headaches, stress and many hours of your life that you will never get back. No wonder Best Buy went out of business!! read more

This place is cool if you know what you want with little to no assistance. If you need assistance with an item other than a phone (for some reason the phone people are more readily available to assist than other depts) then you will most likely end up frustrated due to the lack of manpower or willingness to assist. The best customer service you will ever get from this place is either from the phone when you call in with a concern, online or at the checkout. Otherwise, grab what you need, ask no questions, and go. read more

Today, Sunday September 23rd at 14:45 I walked into this Best Buy to purchase and activate 4 PrePaid phones. My experience was rather unpleasant. This man name John was extremely cocky, he never asked how I'm doing today, costumer service is key. He asked me how many phones I needed only to tell me: "no, you can only get 1 since you're not activating it" (why did you ask?! I'm thinking) Then I said: " I need to active 4, how many can I activate?!" He replies with an attitude and a smirk on his face: " I can activate 5 thousand but I will not sale it to you" (taking pride of being in control) After letting me stand there for a few minutes while he gets the phone from the drawer, he comes back to the register and continues to make me feel insulted and discriminated. He kept going on about how "people like me" get his associates fired. Saying he's superiors advised him to do this then he looked me straight in the eyes and asked me not to come shop at Best Buy anymore Insinuating I was doing something wrong but I have money to buy what I want and what I am allowed. What a joke right?! As a human being I should be respected; as a consumer, what I do with what I buy in my business. This is for Best Buy superiors, you guys really hire this person to represent you?! Please have John take anger management classes, it's very clear he has issues. Also, intensive training how to deal with customers period. Weather is a reseller or not. It's hard to understand, according to John, his associates get fired for selling( I thought that is what Best Buy do, SALE), I wonder if John will get fired for offering horrible customer service, insulting, disrespecting and discriminating a costumer. I understand being loyal to your job, but it was unnecessary for him to speak to me the way he did. I also understand if or when there is a limit to what I can buy, I just don't need to be insulted, discriminated and disrespected by anyone, specially when I am not doing anything wrong. At other locations, when there was a limit, I purchased what I could and was treated with respect, not here today, not from John, a troubled representative. Will you shop at a store that treat people like this? read more

This place deserves two thumbs up. I live near the airport, so I generally visit this location only during the Christmas holidays while Im shopping at Perimeter. Im not a electronics person, I don't upgrade my phone until it is at deaths door, and even then, I wait til it goes ahead and kicks the bucket...and up to last Thursday when some crooks broke into my home, I had TVs in every room and at least three TVs that were sitting in various corners collecting dust, and have I no real need for Best Buy. However, the holiday season always has me searching for one because of course gadgets, video games and electronics are on everyone's Christmas list. Today with less than a week to go before Christmas and a store full of folks, I found three blue shirt wearing employees that were willing to assist me with my purchase and carry them out to my car. I need a cell phone also, since we had the funeral for my last one last Sunday when the green android man appeared with a warning message, and hasn't come back on since, but there were six people WAITING to see a Samsung/Best Buy expert. So if you're buying tvs, appliances or video games , its more of an in and out process, but if you are trying to get a phone, expect to wait. Not that I didn't think they were fully staffed in the phone area, just that the Christmas rush has them under staffed for the demand on phones and tablet devices. In the three or four times I've gone here, I've never encountered a rude employee or had a bad experience. I will probably go back in a few days to get a phone, just not anytime this week of Christmas. read more

I was looking at TV that was on sale for $249. I found the deal online, researched it, got my wife's approval to make the purchased and confirmed they had four at this location. It's late at night, so I assume the price will be the same when the store opens. I have the option to purchase on-line and to buy and pick-up, but I'm not 100% that I can get to the store, so I decide to wait until I'm able to visit the store the next day to purchase. The next day, I visit, and the TV is $349. The team member gets me a manager, Corey, who comes over and explains that it would have been a 24-hour flash deal, and very clearly advertised as such online. He takes out his cell and opens the Best Buy app to show me a countdown clock. I explain that it was not posted anywhere that it was a one day sale on Best Buy's website. He assures me that it would definitely have been clearly marked on the page, implying I'm either an idiot or a liar. I know I have a dozen tabs of research still open at home, and explain that I have the page up, and that I'm almost certain it is not listed as a one day sale, and that if it is, it is not clear or obvious to the average consumer. He tells me that if I take a screenshot showing it's listed at $249 and not clearly listed as a one day sale and come back that they can do something, but again implying that there's no way that's the case. I go home and find the tab still open. No mention that it is a one day sale anywhere on the page, nothing remotely like the countdown timer I was shown in the store. I print screen and print as a PDF, then try to add it to cart. (I've uploaded the screenshot) Comes up as the new price. I contact Best Buy again, Corey is supposed to there, but staff can't find him. After going on and off hold over 20 minutes while a very polite and friendly staff member, Eddie, tries to track first Corey, then later, any manager down, there's no manager to be found. He seems pretty confident that Best Buy will do right by me and tries to get me to come back in with the screenshots before agreeing to get a manager to call me so I don't waste their and my time. I get a call back from Eddie who says he's spoken with a manager but there's nothing they can do. The manager doesn't even have the courtesy to get on the phone with me himself. This Best Buy doesn't care about their customer's time, nor do they treat them with respect. The managers are either patronizing and make empty promises, or won't even give you the common courtesy to speak with a customer. I would definitely not want to make a large purchase here, as I don't think they have any interest in treating customers well. UPDATE: I did get in contact with Best Buy on this, they had someone reach out to me, who told me they'd get me the TV at the advertised price, and that I'd get a call from the regional manager. I never got the call from the regional manager, and it was going to take approximately two weeks to get the TV shipped to my house at no charge. I ended making a return trip to the store and picking it up in person at the advertised price. I'm glad an effort was made to right things, but again, the mixed follow through did not instill confidence. I ended up buying a 65" 4K from Fry's after this, and had a great experience there. I would go to Best Buy for a great bargain, but all things being equal, they didn't win my business from the local competition with either their initial interactions or their follow up service. read more

Best Buy - Orlando - Here's the screenshot I was told would be clearly labeled as being a one day only sale. Was not mentioned anywhere on the page. - Computers Near Me - Orlando, Florida

Best Buy is an authorized repair center for Samsung phones. I made an appointment to have my phone fixedand I called the call center 3 hours before my appointment to find to make sure that everything was good to go. I was told that they would not be able to answer that and that I would have to go to the store. When I got there they informed that they did not have a Samsung Tech on staff at the store and that I would have to return the next day. It took me an hour to get to the store 45 minutes in the store to for them to tell me that they were not able to service my phone and another hour home This store is joke and I would recommend anybody to go to another store. read more

After a terrible experience purchasing appliances at Lowe's, Best Buy at the Florida Mall was amazing. They cared about the problems I'd had, and made sure my concerns were addressed. I purchased the exact same model oven, with delivery install and 2 years of ordict protection for LESS than I was paying with Lowe's, AND Best Buy's turnaround for sintakkatiin was 4 days, as opposed to 14+ days at the other place.....thank you Helaina & Jasmine. I HIGHLY recommend Best Buy! read more

This is absolutely insane. I ordered a dishwasher on April 19th 2022. It was suppose to be installed on May 26th. They come to my house with a broken dishwasher. I then have to be rescheduled for another dishwasher not until the end of June. June 30th. On the 30th I get a call stating their truck broke down and can not make it out to my house. I live in Orlando Florida so its very accessible to get to me. I then speak to the manager and they state they will get another truck to pick up my dishwasher and be out that night if not the next morning. Saturday rolls around and I get a text notifying someone will be at my house between 8:00 AM- 12:00 PM. No one shows up surprisingly. I call Best Buy and come to find out now the driver who has my dishwasher has "covid" ( this is laughable now). I then get rescheduled all the way out to August now and still no dishwasher. I have called numerous times and have been told that the agent has emailed the "higher ups" and I will be getting a call. NOTHING, NOT A SINGLE CALL. I call in today wishing to speak to a supervisor. I get a hold of Toni, I then ask Toni to transfer me to her superior and she declined and basically told me to have a good day. I am not quitting as this needs to be rectified. I run an insurance agency and all of my agents will be posting on every single websites, BBB, local best buys of my experience. I needed a new fridge as well and there is no way I will be purchasing that from Best Buy. At this point I need the CEO Corie Barry to call me and fix this. If not her then Matt Bilunas. If not Matt then Jason Bonfig, or Damien Harmon, Mark Irvin or any other one of you that will read this. Good Day. read more

The employees here are clueless, and didn't care to fix the situation. I waited an hour to not be helped by a single person even though I knew what I wanted, because they kept prioritizing helping people who had no clue what they were buying. The employee at the electronics register was helping one customer for the entire hour which is ridiculous, and the 2nd employee was just telling people to queue up while he was leaning on a sign doing absolutely nothing. If you could avoid going to this bestbuy make sure you do. read more

I was misled about setup charge for a freezer. I specifically asked the telephone agent about setup and he told me it would be "up and running" when the delivery was made. That was NOT true. An extra $130 was asked.. , This came after the delivery was 5 days EARLY and left on the sidewalk in front of my home.. read more

Incredible rude check out. Was here 11/25/2017 at 12:01 Asked the lady a question about discount, but she was too busy chatting with her colleague, when I repeated a question, she answered "no idea about discount" in a very rude manner, obviously, she felt annoyed that I interrupted her conversation. Will do my best to never come back. I have to admit that I got a very good help by other employees. If you want to experience how service was on Soviet Union, go there. read more

Simple and to the point. I was not greeted when I walked in, I stood and stared at TVs like an idiot for about 10 minutes. After I realized that the TV I was looking for was no longer on sale ..I decided to walk away. THATS when I was greeted and asked if I needed assistance. After I told him that the TV I want it was gone. He said "well let me know if you have any questions". I wasn't asked if I wanted to look at something else in the same price range or even what kind of TV was it. No probing questions. That equates to me that they don't give a flip. It was late ..30 minutes before closing but aren't we here to sell stuff? I guess I'll take my money to Sam Walmart and see if they have better service. Probably about the same. Continue with your cell phone activity gentlemen. read more

Horrible customer service and management. I wouldn't suggest coming here if you are looking for products. Most staff are completely useless and will not assist you. Management is a whole other story. William Gordon the store manager is very unprofessional and confrontational. He treats his employees like dirt on his shoes. I recommend contacting his supervisor if any problems arise because he will generally refuse to help. The territory Vice Presidents name is Amber Cales 256-726-9844. This is a business number so no I'm not giving out her personal info. But if you have a problem with management this is who you contact. All management think they are better then you and will look down on you. So I would stick clear of this store or refer to one of the sales associates if you can find one. Looks like I'm not the only one with a problem with management William "Bill" Gordon. http://m.ripoffreport.com/r/best-buy/daytona-beach-florida-32114/bill-gordon-corporate-management-fraud-abuse-daytona-beach-florida-1081197 "When I asked Bill Gordon if he wanted me to call corporate to report him and that he could get fired for abusing a customer, he switched from his mocking tone to yelling at a level my wife could hear from the back of the store and said he was going to call the police and try to have them arrest me for trespassing." Quote from the article read more

What a busy place. These people are constantly working with customers. I came in to buy an iPhone and it took me almost two hours. It wasn't because they didn't have enough people, every where I looked there were people wearing blue shirts helping customers. The sales person takes their time to go over the new phones, programs to make sure you are educated about any changes. It doesn't feel like you are being sold more than you need to (but that is their job to up sell). They were one of the only stores around to have the new model of phone I wanted. Next time you go, hopefully you are not in a hurry and you can get what you need. read more

I will not be shopping at Best Buy any more. You can't get any one person to handle your purchase. I was ordering on line and got transferred all over the place from the Phillipines to Texas to Florida. At the end was so disgusted that I cancelled (or tried) to cancel my order. They wouldn't even do that right...tried to deliver it today and I sent it back. read more

Oh my god. This Best Buy, located across from the Florida Mall is a zoo. We will never go back there. I won't rant about their customer service or crowds, please just imagine a zoo filled with electronics and unhelpful zoo keepers shooing away foreign customers who can't find the right câmara de vídeo or . read more

Lol I agree with other shoppers here saying that this store is officially the Brazilian Best Buy. In all seriousness, the Best Buy shopping experience is much different than it once was (late 90s). Their prices are constantly higher than online retailers and the customer service that is not provided does not really justify the premium between two identical products. I normally go to BB to try out products before I purchase them online. read more

While the store is nothing to write home about, I just had to share my wonderful experience with their Geek Squad department. I took my 3 month old laptop in to be serviced (I was having issues with the screen) and I was greeted upon entering the store and reaching the Geek Squad counter. There was one person ahead of me being assisted but within a few minutes, an additional tech was able to free herself up to help me. Her name was Larissa and she was both pleasant and helpful. After asking me what my issue was she assured me it was a manufacturer's defect and that my one year warranty would cover any repairs necessary to get the computer back in great shape. She filled out a case and verified all of my information. She let me know everything she was doing as she did it and asked knowledgeable questions to get to the root of the problem. She was able to print out a copy of all the paperwork for me to take with me and explained the process and next steps. Larissa was going to take care of all the packing and shipping to send my computer directly to the manufacturer for rectification. No shipping was charged to me and she gave me an estimated date of return. The best part is that they would be able to ship it directly to me when it was finished. If I have another issue arise with this laptop, I will definitely be taking it to best buy to make sure it gets taken care of efficiently and correctly. Great job, Larissa! read more

Below standards for a best buy, I guess because of a lot of foreigners slowing the process down. I really don't need help when buying tech so doesn't bother me much. But if you needed help be prepared to wait. Awful lot of laptops in the middle of the aisles, looked kind of messy, maybe those are cheap for tourist. They sell a lot of stuff at that store unlike others, wish I owned it. read more

The husband and I went to best buy to purchase one of those wireless "can looking" speakers that he just had to have. After doing a ton of research on the different brands and prices we decide that best buy was the way to go. We usually don't shop too much at best buy because their prices always seem higher then most other places but this time they were cheaper. The customer service o.k. nothing special but we knew what we wanted and really didn't need too much help. We did asked one employee about their return policy to find out what the time frame for returns were and he said if we wanted to return it to bring it back to walmart not them. I didn't find that to funny. read more

Best Buy - Orlando - Portable speaker - Computers Near Me - Orlando, Florida

I love this store! This is my first yelp review and it goes for my favorite eletronic store. Bestbuy rock! Just bought my new PS4 Pro! Awesome price and service tks read more

Holy crow, this place is cramped and small, unlike my style. I went here the day after Christmas for my cherished iPod docking station, and I literally had to grow eyes on the back of my head. This place was BOOMING with people! You could literally walk the perimeter of this location in under two minutes- however, you'll have to dodge strollers, wandering children, perplex dads buying gadgets, and soccer moms trying to figure out what Wii game to buy for little Timmy. There weren't any floor help to be found, which is reasonable since this place was packed to the gills with customers. The cashier was friendly. However, I much prefer my best buys to be huge so I can get lost amongst its isles. I'll go back if I happen to be on this side of town again. read more

Great service. The 2 in 1 laptop that I want to buy was not on display so they were so kind to open the box and show it to me. The sales associates (Gary) and the guy at the door, and supervisor were so kind to me. Thank you for the awesome service, and showing me the computer and telling me all that information . I will definitely be buying it. read more

Never been really a fan of Best Buy for the past 10 years, they always seem overpriced, pushy, unfriendly, and just blah. Recently I was in the market of a GPS unit, I researched online, and then checked them out in the store. Having a few BB gift cards to burn, I thought it made sense. The person the first visit offered help, and when I returned to buy, the guy had no clue, and just agreed that it would do everything. The thing was a piece of JUNK for $300.... It froze while trying to drive to a Yelp Event.... How dare it! :-) I figured I would be stuck with the restocking fee, but after being very polite and waiting, they refunded the entire amount. I then returned back to the area, and the person with tatts (many of them) was working, who was there my first visit. He was awesome, he pulled the models up online, printed out stuff to compare, and sent me to the other Best Buy to buy the model I really wanted. It was a bad situation turned around all because of this GREAT employee. read more

This Best Buy has the crappiest selection of everything. The one high point to this location is the Magnolia theater room, however, the moment I walked in the vultures struck. Once they realized we were just looking around they made sure to let us know that we were looking at a $40,000 television. As if we were wasting their time being there. They no longer carry music either. Just shop online and don't waste your time here. read more

Worst Best Buy i have ever been to (3rd time now). I think I was the only one who spoke English in the entire store, place was a complete mess, impossible to get help with anything. Seems like tour buses empty directly into the store on a hourly basis. Will go to Millenia Best Buy from now on. Management at the Orange Blossom Trail Best Buy needs to be fixed, this store being such a disaster is a direct result of bad management. read more

Needed some help but as you can see from the picture no one around. Same for cashiers. 5 people in line one cashier. Employees stand around and talk to each other or with friends on phone. What a joke this place is. The people are slower than a heard of turtles stampeding through peanut butter. read more

Best Buy - Orlando - Bueller, Bueller - Computers Near Me - Orlando, Florida

Such a small selection of merchandise. I asked three people for help. Each couldn't be bothered to help. I had to ask questions repeatedly to get 'yes,' 'no,' 'grunt' for an answer. Ridiculous. This should be peak shopping season with staff ready to help.. read more

In terms of all Best Buys, this one is par for the course. They moved "down the strip-mall block" to a larger space, which means there is more room to spread out. But it also means that the same number of employees are more spread out and you are less likely to find someone to help you. That being said, when you do find someone to help you, they are quite helpful, most of the time. They do have a few "in demand" associates who are too busy on their headphones and are being pulled in a million directions. If you notice that you have one of these guys, ask for someone else or go it alone... trust me, you are better off. In most cases, I am more likely to shop on Amazon for DVDs, small electronics, and the like. But for larger items, this is the place to come. Use your smartphone and the QR Code reader for more details on any items and, if you have it, use your Best Buy credit card to take advantage of 6 months same as cash deals. The check out folks are super helpful and the Managers are very responsive. Otherwise, shop online. read more