Had surgery 2 weeks ago, over did things today and was sore. I needed to get some computer monitors and a wall mount for a t.v. Robbie had me sit while he got the monitors and the mount. He then took them to the front of the store and loaded them into my vehicle. He went above and beyond because i was an idiot earlier in the day. I did't ask him to he took the initiative and helped someone because he is genuinely a guy and made Best Buy look good. read more

Talked to three dudes. One when I walked in who just asked the folks before me if they needed any help...they said no. Tried everything not to talk to me because I was carrying a return and he didn't really want to have to answer anything. He didn't know much but made a call for someone else who proceeded to walk up and just stand there at some point another dipshit built like a giraffe penis walks up and says "did ya try giving it a good slap?" Which at first I thought was just a joke but then I notice he has a condescending look on his face. They all 3 just contnue to stand there until I asked about buying a modem. Who trains these dudes? Are they just salesmen and work for commission. They were able to pass a drug test so it's like...you're hired. read more

An updated review... it has been a long time since being at this Best Buy location. We were in need of some certain cables for our business computers. We found the employees (with the exception of one younger woman) to be condescending, and they acted like they were rather put off to have to answer our questions or show us where the products were - as the store had been rearranged since our last visit. They didn't have what we required and the salesman seemed to put down the fact that our business uses Dell computers.... We actually found what we needed at WalMart across the street. read more

When I don't need help, they care and when I do need help, they walk away. You need to be informed when you enter Best Buy anywhere in the U.S.A. You need to know the products and you need to know Best Buy's services. They can do a good job, but you should know ahead of time what to expect, as you should with any business dealings, unless you do not value your money. Whether you're in Richmond, Indiana or Los Angeles, Philadelphia, Houston, Orlando--it's all the same. I've talked to some of the people working there and they've been quite friendly and caring. Then, one night I went to buy a home theater receiver. Someone arrived while I was trying to make my decision between a couple of models on sale. I decided and said which model I wanted. He walked away. At first, I thought that he was getting something to make it easier to carry but he didn't return. I got the box from the shelf, took it to the register, and paid for it. I clearly didn't expect that level of "I don't care" from anyone employed anywhere. I haven't seen that person again, so I suspect he got the news that his job was more temporary than he wanted. Still, it's Best Buy and I've been shopping there since 1995 and I buy nothing there without doing research before I enter the building to buy. read more

Best Buy Richmond - Electronics Near Me - Richmond, Indiana

Shopped here many of times and over all it's a nice store. Well stocked and I've always found the staff helpful.

The don't back the product they sell. Everything is the manufacturer's fault so they just take your money and pass the blame. My company nor I will ever buy from them, nation-wide, again. Paul W. President Continental Automotive read more

The people who work in this place should learn how to actually treat a customer when they're waiting in line and not randomly take care of other people who just walk up. Also, to the asshole Richmondite....learn a little common courtesy asshole. You are why people beat other people's ass in the parking lot. So, we left because we had to be somewhere. But, we came back to give them another chance... The only good thing I can say is the woman who actually helped us was very sweet and helpful. Her manager on the other hand I wanted to throw in front of a bus. We bought a new iPhone for my wife. We were asked once about getting insurance. I find insurance on phone to be ridiculous. So, we politely declined. But, she wouldn't stop. She kept coming up with scenarios where we would destroy our phone. Then we'd decline, she'd leave...then come back with another scenario. It got so bad that I looked her in the eye, said, "If you offer us insurance again we're leaving the store and you're loosing a sale." She shut up then. But, come on...you're the manager. Give me a break! So, hopefully, I'll never have to go back to this location again. read more

Granted, the store has opened recently. However, making 4 - 35 mile one-way trips to purchase the correct RAM for a laptop is ridiculous. Wishing to upgrade the memory of my 5 month old Hewlett Packard, I went to the regional store. I was given incorrect information regarding the type of memory I needed and the upgrade capabilities of my unit. I took the memory back. They sold me DDR2-laptop. It did not fit; I needed DDR3. This time I took a copy of the specs, not just a hand written memo with the model number. The sales person directed me to the 4 gig- DDR3 package and said this is what I needed. The RAM did not look correct so I showed him the spec sheet. Nope, that is what I needed. I raised concern again at the checkout and was assured this is what I should buy. When I opened the back of my laptop the RAM inside the unit was a fourth of the sizeof that in the new package. Upon inspecting the RAM, it was for a PC desktop, NOT laptop. Calling the store did not bring satisfaction. The manager, while apologetic, offered no compensation other than regrets. The RAM will get returned and I am ordering it from Hewlett Packard. You do not get a second chance to make a first impression. This store has lost my confidence and business. 12/6/12 - Went in the store with a friend and came out with a surround sound system! Obviously the sales staff did something right. Very helpful, informed and listened to my needs regarding speaker quality with an emphasis on dialogue. This customer has changed her mind. read more

Went in to preorder anthem special edition. First off, they priced the regular anthem as 79.95 instead of its actual 59.95 on their website and everywhere else. So hope some kid didnt get told no because of their typo before i pointed it out for a sales rep. But the big issue was them telling me preorders are stopped for anthem after they had trouble kaking the sale. I went to the parking lot and ordered from my phone on their website, to be shipped to my home after release. Id rate them lower if they were not so good up till this encounter. As is i have to rethink going there for future preorders of games now. read more

I always have a great experience every time I visit. Associates are very knowledgeable and friendly. Would recommend to anybody.

I didn't think it was possible to love a big-box appliance store, but Best Buy changed all that. The customer service given to me when I purchased a new washer and dryer was excellent (except from some chick that was asked to help me and chose to stand there instead)... the delivery to a town 20 miles away was free... and the delivery guys offered to haul away my old set free of charge. They even dropped off the still-working washer to its new owner and offered to leave the dryer box for my little boy to play in. I was very, very impressed. read more

This is the worst best buy I've ever been in. Granted, the one in Hamilton smells like no one in the store has showered this century -- the customer service in Richmond is worse than the smell in Hamilton. My boyfriend took a blu ray player in to have it fixed because it would play dvds but not blu rays. The guy working at the counter acted like we were morons and told us we needed to install some update which required the internet. We didn't have internet access at the time and asked if he could do it for us. He laughed and said that their internet was down. He acted like that was the funniest thing he'd ever said in his life. I was irate and wanted to punch him - I had to walk away. He was the most condescending asshole I've ever dealt with at a best buy. He told us to come back another time and maybe the internet would be fixed. The store is small and doesn't offer much. All of their employees look miserable and bored and none of them give a damn about helping the customers. I avoid this store at all costs now. read more

Horrible customer service. I asked the guy a question. He gave me what I assumed was a knowledgeable answer. Ya right! Found out at another store the truth. My suggestion is to save your time and money! Shop anywhere but Worst Buy! read more

Great customer service! I had to go to this store to pick up a laptop on hold for me from the Dayton Mall store. Not only was this store more friendly and knowledgeable, they actually saved me money by selling me a clearance laptop they had with the same exact specs for $80 cheaper! I will now drive out of my way to go to this Best Buy for my Christmas shopping. Best experience ever! read more

I have never has a worse experience when interacting with managers. It's also nearly impossible to get through to speak to anyone on the telephone. I was on hold for 24 minutes before I rage quit. You need you go into the store to speak with someone, but be prepared they are rude. Of course they have some wonderful associates but the management leaves a lot to be desired. You're better off ordering products online from Amazon. This company obviously doesn't realize consumers got the brick and mortar stores for the experience. Don't waste your time at this store. read more

Angel was very helpful when I was needing a new phone. She was patient with me and did everything to help. Vey pleased with the service!

We have shopped at the Richmond store before and the sale associates were very help and understood exactly what we were looking for and was able to help find that product. Great service! read more

I read a previous comment about the mobile store manager and could not resist putting in my two cents. She has since transferred to another store but this was my experience at the store in 2012. I actually worked for the mobile department. The job was fun, the incentives were awesome, and we did not work on commission so I really enjoyed working for Best Buy. I was pleasantly surprised at how honest the company was with employees and how genuinely concerned for their employees they claimed to be. I believed in the products I sold and purchased through Best Buy myself. I appreciate all the education the company provided. However, on a daily basis I was berated by my boss, threatened with physical violence, called names, and forced to listen to her talk badly about me to my coworkers or risk being fired for standing up for myself. I quit against my true wishes solely to get away from the abuse. Once the mobile manager threatened to punch me in the face in front of the store manager and customers after I made a mistake, ( I was brand new and not yet formally trained) to which the store manager laughed and then pretended she did not know what I was talking about when I later asked if I should contact HR if the threats continued. The mobile manager informed her associates that we were to sell insurance plans and credit cards by ANY means or suffer the consequences. We were even told to tell one customer that our computers were down because he refused to buy the more expensive phone from an associate so she refused to allow the associate to sell him what he wanted. One associate was the top seller so he was permitted to cuss his female coworkers out, lie to customers, set up false credit accounts, and even berate people for their sexuality and choice of religion. Other associates were constantly dating and breaking up thus causing ridiculous amounts of unprofessional drama that was tolerated and even fueled by upper management. Best Buy as a company has wonderful attributes but the management at the Richmond store 1252 needs work. I loved the company policies and loved the job. I would highly recommend working for Best Buy as I would still be working there had the management been more professional. The associates tried very hard to please their customers but were stuck between being abused by management or giving good customer service. I hate to seem like a disgruntled ex-employee but I had never been treated so badly by anyone in my life. It was truly astounding the depths the management would sink to to get sales and remain the number one mobile store. I do know that another manager took over so the majority of the associates I worked with have since quit. No idea what that's like now. read more