Each time we've been in here, the employees have a negative seeming attitude. They don't seem happy. In spite of the stock photos they have placed in this Yelp listing, they are not in uniform with the possible exception of the store manager. So you walk in and some slovenly dressed guy says "help you?" and you have to take it on faith he actually works there and knows what he's doing. One time they broke a little flashlight my husband had. We were hoping to have a backup battery replacement for it. Turns out this promotion/logo item can't be opened, and a professional should have known that at first glance and handed it right back. Instead this bozo forced the thing open and broke it. Then we were assured he would "fix" it. Twenty minutes later I had it out with the manager, advising him that when we came in, the flashlight worked; your guy took it and broke it and I think you should give us a comparable pocket flashlight to make up for this. Ultimately he agreed. It's $15 plus tax at this writing for key fob battery replacement; or you can pay $24 (I think it was 24) and they will provide lifetime replacement. Which means of course you better not lose the receipt so in three years when you need a battery again you can prove you paid for it. Something I don't like is that they don't change the battery in front of you. They take it behind a blocked counter. Presumably your device is being carefully opened and you are getting a fresh battery with far future expiration date, but you really have no idea what's going on back there. read more

I needed a new cell phone battery. I learned online that I could save $10 by scheduling my repair online. I took it in at the appointed time. They had it fixed in just a little while, and I didn't even have to remind them of my discount. Customer service is excellent here. We were treated so kindly. My husband and I have used their services many times and we're never disappointed. read more

If i could give 0 stars, i would. Took over 2 months to complete what was supposed to be an hour and a half service. Brought my phone in for a cracked screen and during that repair my phone was broken more by the tech. There was little to no communication throughout this entire process as well, for example when i called for an update, i was told my phone was actually ready to be picked up the day prior. I was told multiple different things by different employees, no one there knows what's going on. I was offered a very small discount to make up for the fact they broke my phone while attempting a repair and took over 2 months for everything to be done. Extremely unhappy with the price i paid, the customer service, the timeline, and just overall the entire experience. DON'T USE THIS COMPANY FOR PHONE REPAIRS. 0/10 RECOMMEND. read more