Came in looking for "Return of The Living Dead" Blu Ray and discovered they don't have audio or video anymore. Yet I was enlightened to locate the ultimate garage refrigerator for the garage. The Canadian Beer fridge for the garage. BEST BUY won't stock it but you can only image it filled with Molson.. I left with a positive experience and a smile! read more

Best Buy - Electronics Near Me - Vancouver, British Columbia

First day we were not helped by someone who seemed to want to help. Brought back e trike but wanted box before giving refund. 2nd day we were helped by supervisor (young but she acted with authority and everyone consulted her so if she'd not, she should definitely be promoted) who made the whole return experience painless and easy. read more

Here in Vancouver for 2 weeks. Went in to the store and a employee asked if I need help. I said looking for a new laptop with backlight keyboard. She wants to show me a keyboard . I said no a laptop with backlight keyboard. Now she's confused . So then she said oh that's a gaming laptop I said nope thx anyway. Dear best buy maybe hire staff that knows something of the products you are selling. Your employees just embraced her self. Maybe just close the store & sell on line. read more

Paid $100 to have Geek Squad do basic set up my new laptop; still needed updates (according to Windows) when I got it home and they hadn't even bothered to change the clock to local time! Will do it myself next time -- or go to my own techs. Floor manager talked down to me and cast aspersions on my tech shop which was NOT appreciated. Staff need to stop assuming that people with grey hair don't understand computers. read more

We visited the Geek Squad because our speaker was not working. The employee there told us to try to connect the speaker with our phone to see if it would work. We told him that we do not use the speaker for our phone, and then he was reluctant to help us. He said, "Your laptop is not connected to the internet." It was rude for him to say that because we did not know the wifi of Best Buy; he should let us know the wifi of Best Buy. We asked him another question about the pop-up screen from our laptop. Then he showed us on the laptop of why the speaker was not working. He could have shown us at the beginning instead of telling us to connect our phone to the speaker. That was inefficient. We thanked him, then he left without unplugging the cord for us. The service was appalling. Also, when I was trying to talk to my sister, two male employees rushed to me and passed me closely with a smiling face. I did not know why they came close to me because there was a lot of space behind me. It was impolite. read more

I have a bad experience from best buy We bought a washing machine and dryer The pipe of that was to short for our apartment and at that time the technician told us you can buy that pipe and call back we will come there and fix it for you I called to the store and customer service for this problem they just ignored and they lied to me And told me that we are not able to fix this problem This big company is not able to solve the simple problem read more

This is a good Best Buy location. The staff is usually helpful and they have lots of stock. Parking in the area isn't always easy, so have to think about that if you're planning to buy a larger item. #ContestEntry read more

This location is very convenient if you are taking the skytrain. The staff member was able to answer my question although the product itself was not in stock. #ContestEntry read more

BEST BUY ONLINE SALES - VANCOUVER BC CANADA Best Buy has some great products in store but BEWARE of Online purchases. Recently purchased a BED online from Best Buy Directly (not 3rd party). Was received in good time but when putting it together the bed was correct but the hardware kit in the box to assemble it was wrong. This cost us a half day of our time so far & still not the end of the story. We will be shipping it back & will never buy another product from Best Buy Online. Total Waste of time & Energy. If you plan to buy something from Best Buy, Recommend in store purchases only. read more

I love the best buy team here! Matesh is also a great team leader, always ready to go out of this way to provide good customer service to his clients. I always come back to this branch since I always get superior customer service experience! read more

Went in to get a Dell high end monitor. The saleman tried to sell me the extended warranty not knowing the products comes with a three year manufacture warranty already! Its tricky to shop at Best Buy, you better study first. read more

Pretty helpful staff, not always the best selection but what they have is good. Wouldn't recommend it if your looking for specific stuff or parts. read more

awful delivery experience for major appliance (if it ever actually arrives). I've spent three hours on the phone and depending on who i talk to: - they can't find my order - they can't help because it was an in store purchase - they can't proceed with installation because one of the parts can't be delivered (they've had more than 3 weeks to get it). horrible experience. would neve use best buy again, which is a big change because i have bought all my other appliances and electronics there. read more

I am very surprised that I have not written a review for this Best Buy. I shop here very often too. So when I have nothing to do during lunch time, I would come here to shop or just to browse around. Don't expect you would get much service here. You would just get ignored. One time I was here shopping for my ipad cover and yes I got ignored. I had to hunt for help and that was not easy at all. Another time, I came here to have a price match on my wireless charger and I waited for a very long time in order to get service. Not good. Returning anything here can be painful due to the wait but again that is really a hit and miss too. Sometimes the lines goes fast and sometimes there are no one lining up. So there is no rule of thumbs when it would be the best time to show up. read more

Not so much BestBuy but their delivery contractor. Showed up an hour past the 3 hour delivery window. Refused to install my new clothes washer because I hadn't disconnected it from the water supply lines. My order documents don't say that I have to. But okay, I'll do it now. Nope, he can't wait. Never mind I waited all afternoon for him. He says I'll have to contact BestBuy and arrange for it to be done. Wait another week? I've already been without a washer since Christmas. And so now I have the new washer sitting in my kitchen and the old one hasn't been taken away either. I was really happy with the whole haul away service for the fridge I bought from them before Xmas. This guy gets a big F minus. I called the home delivery complaint line and they argued he couldn't do it anyway because I hadn't bought new water lines. When I bought the washer, it asked if I needed new lines and I declined. It DIDN'T SAY I HAD TO HAVE NEW LINES. It does say they'll connect to existing water lines. It has really soured me on BestBuy. I'd like to return the washer and buy it somewhere else but guess what. Now I have to wait 24 to 48 hours for someone to contact me to discuss that. And here was me thinking maybe I should buy the matching dryer even though my old one still works. That's a hard NO at this point. read more

Best Buy Granville Dont bother going to this place. Tried waving down someone for 20 mins. Finally a staff member from another Dept asked a guy named Victor in the Laptop dept where I was trying to buy a Computer to help me but he was too busy. Finally left after 30 mins. Total F joke this place. read more

I just want to say thank you to Ehsan H. For helping me buying a Samsung tv and surround sound system. He was very friendly, helpful and answer all my questions. As well as his colleagues Masoud & Amir. I would definitely recommend them to my Family and friends (Robson and Granville downtown) Ehsan H. & Masoud Go Above and Beyond, they carry my 55" tv and the speaker down the street and waited for my cab to arrive. Bravo!!!thanks again for helping me :) read more

Been to this store several times, but sorry. Can't rate this store any higher. Let's start with the good: sales staff is helpful, friendly, and products are what you'd expect from Best Buy. Zero complaints there. It is sometimes difficult to flag someone down at times, but overall, good. The bad: The Geek Squad is absolutely abhorrent. I have never had a good experience with this department. These guys are supposed to be tech experts, but they could mess up a cup of coffee. Whether it's transferring files from one computer to another, explaining their membership, putting a shield protector on a tablet, etc., they will always find a way to 1) keep u waiting for at least an hour 2) deliver about 60% of what was promised by the sales staff or themselves, 3) give half-answers to inquiries. Not sure what the requirements are to work there, but most of the employees seem to be more interested in trading time for money rather than actually ensuring a good customer experience. Do better, Best Buy read more

!!!AVOID GEEK SQUAD!!! They scammed me by charging a $100 NON REFUNDABLE "assessment fee" I was given a quote of $250.00 but after sending my DELL XPS13 I got a phone call telling me for their labour it will be $645.00 and that is my final quote. I was also told that they ran out of silver front house casing cover for my dell and would replace it with a rose gold but the bottom would still be silver. I wish I read all the reddit reviews before giving these unprofessional, unqualified SALES REP. Not legit. read more

Oh boy. I have a First World Problem. I have the misfortune of having a Future Shop gift card and can't find anything in the store worthy of buying. I popped in today, and was disgusted that they'll sell hapless customers poor, poor Dollar Store quality audio RCA, 3.5mm, of subwoofer cables for $28.99. Most everything else is full retail price, so I don't get what people are calling cheap. A hovering sales dude today didn't make the experience any better. He didn't have an answer to what I asked, only that he didn't work in the camera department. But he continued to lurk. The only thing separating me from him was a thin layer of gabardine. Stay away, far away from accessory purchases especially (cables, adapters) and arm yourself with the knowledge of the whereabouts of your nearest small retail computer or electronics store. And I don't mean the Apple store either. Anybody want this gift card? We'll talk tradesies. read more

I bought and returned unopened items without problems. It's always been a good experience. read more

Best Buy - Friendly staff. - Electronics Near Me - Vancouver, British Columbia

When I need to really waste time, and want to look at electronics (or anything that falls in this category), I come here to see what the new game/movie/electronic release is. It is the only big electronic chain that is located in downtown. This place is huge, from tv's to computers to movies and games, they have it all. It's central, sometimes I use their policies, like price matching, if somewhere else has it for a lower price, I'll bring my add here to get it cheaper. Sometimes I wish there was a Best Buy right in downtown, even though they are owned by the same company it would be nice to have more selection instead of leaving the downtown core needing to get that particular thing. They just recently renovated the entrance way, and now there is a whole new section that you do not need to go into the main store to pick up online orders, a very good idea, as it was a hassle just to wait at customer service to come and lineup through many people who are doing long returns to just come, pick up, and pay, so you can go home to enjoy what you just purchased. The parking lot is located on the side street through an alley, and it goes down quite a few levels, the only problem is when you come out. Trying to leave this location to get back onto Robson street can be a test of time. From the traffic that won't allow you to turn, to the people who are oblivious to not allow your car to get out of the alley. Great downtown location, as I said, and just central, when you need that electronic fix. read more

Poor stock management, complete lack of customer focus, and no accountability. Leave it to Best Buy to create a memorable experience, but very from a good one. Buyers beware if you want service from a business that cares about you, cares about what they do and how they operate, go somewhere else. I don't write a lot of reviews. It takes a bit of time and hardly feels worth the effort. However, after experiencing the same thing one three separate occasions at this store, I'm feeling a bit driven to share. On three separate occasions, I went to this store, browsed for the product I wanted (a game), found ample cases on the shelf, and brought one up only to find that it's out of stock. Each time I ask "why is this on the shelf then?" always getting a similar answer "it happens all the time", which isn't really an answer at all. I was shocked to see that they did nothing, not even remove the cases from the shelf, they and left them there so that another customer could experience the same frustration and disappointment. The first two times, I left my basket of items including the game and walked to the nearest competitor where I was able to purchase all the same items and the game. It was available as advertised on their shelf as one might expect from a physical retailer. This most recent time I helped the store out and went back to the shelf, collected all the empty cases and brought them up asking the same question I did the last two times with the same no care answer. This time I decided to probe further and asked if anyone at head office or in management knew this always happens, and to my surprise, he informed that yes they did indeed know. I was shocked. I left my water kettle and the game on the shelf and left. it was clear that the fact they knew and took no action meant this company didn't care about their customer's store experience. The no care attitude, lack of accountability, and poor stock management are a joke. How can a store keep making the same mistake day after day, time after time. How many customers have what is arguably one of the most avoidable poor experiences at this location? Best Buy, do you care? If I can't buy a $60 product at your store, why should I risk bad service on appliances or Tvs when I can just order these items from Amazon instead? read more

Came here to buy some computer parts. The place was surprising packed, for a Friday morning. Their staff are still commissioned (unlike Best Buy), so yes they will try to upsell you. Something to keep in mind. Because of the same reason, however, they are a bit more inclined to help you. The selection for computer accessories were hurting. I had to buy some computer monitors, and they a whopping 7 available. For Samsung (the brand I wanted, they had.. one. That's it!? For big-ticket items you can bargain a little bit, or have them throw in accessories. Everybody knows their accessories are a total rip. If you have ever purchased a $100 HDMI cable, we cannot be friends, I'm sorry. Future Shop is a great place to browse and try, but if you want selection or a decent price, there are many smaller but superior stores out there. read more

I needed advice on a good laptop to buy. I got advice but it wasn't good. The person I spoke with seemed very new in general and was unhelpful. I had to work for an answer which I know to be wrong. I wanted to know what specifications to look for in a computer for wifi speed and connectivity. All phones aren't the same, despite what she initially tried to tell me. In fact I've had the same Wi-Fi for years and many many different devices which have yeilded varying connectivity. The Wi-Fi hasn't changed, the results have. As with any experiment there was a constant and a variable which changes for comparison. I have gone as far as to check both phones at the same time to see if perhaps the Wi-Fi had just been being spotty that day in particular, but no. Still the one device consistently worked but the other did not connect at my house. The one that did not connect at my house did fine in other tests in other places though. Of course, I could get better Wi-Fi. That's not the point though. I want to get a phone which has little trouble connecting in most situations. Amazingly enough the sales rep finally admitted that it might not be the Wi-Fi and that, well, just maybe, all phones aren't as good as eachother. (Note the sarcasm) She said it came down to the amount of RAM. She tried to tell me it was the motherboard. Even I know that it doesn't matter how much RAM you have. You could have all the RAM in the world and if you didn't need it, as very few people would scarcely. It would just sit there unused. This was what the next sales rep said, when I told him what she had said. Again, he initially suggests getting new Wi-Fi. Then says it doesn't matter what device I'm on they're all the same. (Haha - Right) After some repetition and reasoning he too admitted it actually could be a couple of other things. (Oh really?! ) The terminology of which I've now forgotten as when I asked him where I could find this information he was privy to and yet, so sparingly gave. (For what reason I don't know, other than he is yet another bad actor and hadn't a clue to what he was talking about. As it is in sales, if you don't know, the answer is no.) Unfortunately, it would appear he did not know how to go about finding these computer specifications. As when I asked, as I have not seen before the things he so begrudgingly finally mentioned, listed on the usual computer specifications sheet which can be found listed beside each model. (Including size, RAM,, ect) I said this, and he became enraged saying no not RAM!! He started screaming at me.. you have no idea what your talking about. Misunderstanding my question obviously. Alas, there was just no communicating with this sorry sad sack I left with a bad taste in my mouth and without a laptop. Actually, I find it quite illuminating that no one rushed to my aid. These oversights and impersonal attitudes are frequent and unbecoming of a supposed leading electronics store. Theatrics aside the entire experience was a disasterous one I do not wish to repeat. read more

I wanted to purchase a "dongle" to stream content from my computer/tablet to my non-Smart TV. The sales rep did not know what I wanted, and seemed to be trying to sell me a new TV. He called over a more senior associate, who also did not understand "dongle" and tried to sell me a $70 device that would NOT have worked for my purposes. During this time the original sales rep initiated a side conversation , insisting that I should use a cable to hook the two devices together. It was only when i resisted purchasing the $70 item that the second salesman took me around to the display at the end of the aisle with Chromecast dongles! When I explained to the first sales rep that this was what I had been talking about, he scolded me: "If you had asked for Chromecast, I would have known what you wanted". I am a senior female. I feel like these two sales guys were trying to take advantage, thinking I don't know better. I spent the last 20 years of my career as a lawyer in the videogame/social media industry. I will try not to shop at your stores again. read more

Very friendly and helpful staff! I would especially like to thank Erkan D. for taking his time showing me various different products explaining what each have to offer and which would be suitable for my lifestyle! 10/10 Employee read more

I was looking for an e-reader, I had done some research online and figured out basically which one I wanted and went into the Future Shop to source it out. Of course, no one could be found to help me, so I walked up to one guy and asked him if someone could help me with the e-readers. He pointed me towards the e-readers and said someone over there could help me because that's not his department. OK, I understand if that's not your department and you may not be able to answer my questions, but when I tell you there is no one over there to help me and you say "yea there's a guy with an ipad" when I know there's not, that's pretty shitty customer service. Why don't you walk me over there and introduce to me to whoever this imaginary person is so I can deal with them instead of watching me walk back over to that department and search around for someone who's not even there? I finally find a guy (who does not have an ipad) and ask him about the e-readers and he flat out tells me that I shouldn't buy one. Wow, interesting sales technique. He tells me he has sold tons of them over the holidays and they have all been returned. Ok, so why is the display case practically empty? Wouldn't you rather I took the risk and bought one so your store sales would go up than risk me not buying one at all? There's a 50% chance I will figure out on my own if I want to return it, I don't really need you telling me in so many words that I'm wasting your time because you think I am going to return it anyways. Or perhaps he was trying to coerce me into buying a tablet, since he suggested this is what people are buying instead. Maybe they are, but I don't need to drop $300 on a tablet with features I don't need. Was this guy even listening to me? This whole experience really put me off and I didn't end up buying the e-reader (they also didn't have the package in stock that was listed on the website, so it wasn't entirely the sales associate's fault) but it certainly didn't make me want to come back in the future to shop. Aaawwww bad pun, I know. read more

Well, I think we all know what we can and can't get at Future Shop. I went in looking for a surge protector for an upcoming trip. Sales people were either all gathered in one place with about 4 people helping one individual or not to be found. I ended up coming across what I needed without asking. But then of course I had questions...uh, no one around. And one of the products I was looking at didn't have a price attached to it. Ugh. Anyway, I wrote the model numbers down and then did what I normally do which is search online and get suggestions from forums or sites like CNet reviews. In the end, it was way better to search online because in store they only had 2 models and online...a kajillion! OK, maybe not a kajillion but at least a bazillion. Point being, unless you actually need to look at something, you can probably bypass going to the actual store. Also, even if you are in the store and ready to buy, i HIGHLY recommend getting all the model info and doing a few searches online as you may be able to find a cheaper online only deal...from Future Shop or other stores like Best Buy. read more

The delivery service from best buy is terrible, you are better off going to staples or another shop if you want your goods within a normal time. I have been waiting 6 days for a delivery from burnaby to downtown vancouver and still not here, it started on dec 27th and each day it said it would arrive that day, now they say jan 4th 2022 , do not shop there if you need it quickly, it may take 14 days. read more

I really like their name, and I originally thought this was a Canadian chain but found out it's owned by Best Buy. I'm not too crazy about this particular location: First time, I bought a TV. I had scoped out the TV I wanted the week before. When I went in to actually buy it, it wasn't where it had previous been, so I asked. The guy (who was a bit older) walked me around the department, showing me other (more expensive) TVs. Eventually, I was pretty sure he wasn't trying to help me--just to sell me the most expensive one he could. So I asked him to do a stock-check on the model; he replied that they had sold out of the model I wanted last week. I complained to the manager about the guy wasting my time and leading me to believe we were actually looking for what I had asked for. She apologised and did a stock-check herself and found they had one left; she gave me a discounted and extended the all-inclusive warranty from 1 to 3 years. The next time I went, I had reserved a copy of Mass Effect 2 online. When I went in to pick it up, I realised they had given me a used copy of Mass Effect 3. It took about 15-20 minutes for them to find the correct game (in the proper "new" condition); I wasn't too put out by that because I had seen from their website that they had only 3 copies of it in stock, and it's an older game. All in all this location is a toss-up: it's close by, so if I'm too lazy to go to the one in Kits, I'll go here knowing I'll have extra frustration/crap to deal with. If you need something quick and won't need any sort of human interaction, this location will probably be sufficient. read more

I went here yesterday to buy two iPad Air 2's. A gentleman approached me right away as I was looking at the iPads. He stuck by my side the entire time and helped me pick out screen-savers and iPad cases. The total came to around $1800. I asked him if they could put on the screen savers for us and he said that it would cost more which made no sense since I spent almost $2000 there.. Than I said that is fine. He went and asked a manager if they could put it on the iPads and the manager said it would take at least 3 days. Which is unacceptable. They should help out their customers and put on our screen savers for free right there and than. Than the gentleman told me to go to apple and they should do it. Unacceptable! I got home and put on our cases on our iPads. Than we noticed that the cases he had given me were for the iPad Air not the iPad Air 2. The cases covered our camera. read more

Bad experience. I bought a Tv on November 16 and they told me that I will have my Tv shipped on November 18. Guess what!!! I picked up my Tv with a cab on December 06 after several times of following up.I was really upset that every time I went there they lied me and referred me to someone else. Moreover,I hate their security guys who are just following people like a thief and put them in the bad feelings. I wish I could give zero to this store and I will never recommend there to people. read more

Great if you want their overpriced "extended warranty" Future Shop carries everything. That's the good part. They have a great selection of electronics. We were looking for two new computers. The sales rep was all over us trying to help us decide, but he kept talking about their extended warranty. We told him that we were buying computers, we were not interested in their extended warranty. He immediately mumbled something and left us, and would not help us any more. Pretty sad. We purchased our computers elsewhere. I've heard too many friends with horror stories about their high priced "extended warranty" scam. read more

Best Buy/Future Shop locations are all pretty much all the same but I've definitely noticed a few things worth mentioning about this particular store. - Not enough cashiers. They changed their checkout area not too long ago and now don't have nearly enough checkouts in the front whenever it is busy. As a suggestion, do NOT pay cash. Debit/CC/Gift cards will at least allow you to pay directly with the sales people on the floor. - Lack of stock. I guess being a downtown location means stock runs out quicker. The Best Buy on Cambie isn't far and chances are, if the downtown future shop is sold out, they will have it. - The customer service is pretty terrible in some departments. Computer dept and home/theater are the main culprits. The phone department seems understaffed usually. I've returned stuff twice and while it got done, service was slow and fairly unfriendly. Again, all stores are pretty much the same. I usually try to avoid Future Shop / Best Buy, but like a lot of others, I am always getting gift cards. If you have to shop here, I recommend the following: - ALWAYS price match (walmart, london drugs, etc). These stores are anything but cheap. For example, you can grab an HDMI cable for 8 bucks at a small store, whereas you'll pay 40-60 bucks here. - NEVER get the extended warranties. This is where the sales people make their money, so I forgive them the hard sell, but it's just a waste. If you want peace of mind, register the product and get the warranty extended directly through the manufacturer. Some credit cards automatically extend warranties as well, keep that in mind. No joke, I once was asked at future shop to purchase an extended warranty...on an item that came with a Lifetime warranty. - Do your research first. Chances are you know more about the products than the sales person. I've found if my question goes beyond any of the info on the tag or packaging, they have no clue. So why 3 stars? Price matching does work. read more

I once worked at a large electronic store chain (Best Buy..Shh!), so I'll cut these people some slack. Mr. Salesman- I came in looking for a printer. You were probably clueless on your stock because either your inventory computer was horribly inaccurate, or like myself, you were two days old at your new job and they just stuck you on the sales floor without any training. But hell, I wish the guy just fessed up and admitted he didn't know. Yeah Yeah, unprofessional..But so is just leaving me there to stand and look shifty to other employees while he disappeared into the Future shop abyss. Tip: Look for the employees with name tags which are either personalized or a bit worn out. They've been more than a week and have probably survived a massive amount of staff turnover to know a thing or two. read more

I need a new lap top and so I have been researching on line to find the best deals...I am thinking about getting one of those little Accer lap tops and Future Shop has the best price of $349...BARGAIN! Remember when laptop were $2000 for a wide screen that weighed 35 pounds...??? As I looked on the little devise a young man offered his assistance...I let him know I was concerned about how much memory they had..the size for typing on...blah ..blah...we was great to answer all my question and was very knowledgeable on the lap tops...he even showed me some other options... I thought it was so great to have someone help me in a big box electronics store...especially when you know they don;t work on commission and so it's rare to get good help...thanks to him I just may be back to buy the little Accer.. read more

Phones in to inquire about the price of a controller post tax ( because I didn't have much cash on me). Waited in hold for 30 minutes, got "the price", went to the store only to find out the girl on the phone gave me the price before tax... thanks..... I went to EB games. Just go there or anywhere else if you want any customer service. Staff are unhelpful or don't have proper knowledge or training. Either way if you can go somewhere else. read more

Amazing service today from Hemma in mobile and her supervisors. I've spent two days at two different best buys trying to set up 3 different Samsung Tab S2 with Telus and all the IMEIs were blocked (only Open Box had been available). Not only did they all go above and beyond trying to get everything working for me but provided me with a gift card, deep discount on a case, and are providing me with the same open box discount on a new one that they are ordering in for me from bestbuy.ca Even with such an annoying situation I'm leaving with a smile because of their great attitudes and customer service. I'll be shopping here again and will be going out of my way to go to this particular one! read more

This Future Shop needs a better rating! I come here for most of my electronic needs, and have not once been disappointed. Time and time again I have found the customer service to be above and beyond what I've come to expect. Way to go, downtown Future Shop! read more