They have what I need and let me know about new things I might not know that I need!! I love shopping INSTORE!

My experience and time spent exploring this Best Buy in my boyfriend's home town was delightful for the most part. We went in the store knowing exactly what we wanted, so we didn't really need an associate's help. However, none of the associated offered help while we were roaming around the store. Which is usually fine if we knew where what we were looking for is located, but we didn't so we ended up just walking in circles before finding the ancillary computer accessories sections located in the back near closer to the TV section. Additionally, we lingered in this section contemplating on which wireless mouse to get. Although, we had our eye on the one that we ultimately got. Again, some assistance in picking one may have been appreciated at this point. Since we were passing through town and knew what we wanted, the experience was good. I can see how someone else who may need assistance may end up leaving without purchasing anything. The check out experience was fairly standard, and it was the first interaction with an associate, but I guess better the cashier first than the security guard who'll check purchases before you leave. read more

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i would give BEST BUY PHONE CENTER a minus 1 if possible. I bought a smart TV ($1600) and called the store about recycling the previous flat screen tv. IT WAS a nightmare of wasted time. It took 4 phone calls and 15 minutes each time before a live person answered, saying it was "due to COVID" CANT YOU DESCRIBE THE PROCESS ONLINE? Not likely to buy from Best Buy again, this was a lousy experience. read more

Emily was great in helping me find a power cord for my TV. She was kind, efficient, knowledgeable, and helpful... I hope you realize what a great team member you have in Emily and I hope a raise in pay is in her future. Well done! read more

I would say this place is good. Unessesary for them to ask me to wear a mask, but they still let me purchase stuff. Qeek Squad could have been more helpfull in the past. But again those are small things this place for the most part is pretty decent place to shop. read more

When I went to the store I went in to buy a TV and I saw All the workers up front at the security desk I went back to the TV's and half the TV's weren't on and the others that were interactive didn't work I was looking for the TV I wanted couldn't find it the whole time I was there was like 15 minutes and not 1 employee can up to me and asked if I needed help so I walked towards the front to leave and had a angry look on my face again more workers were standing by the security up front and 1 worker finally seen my face and asked if I needed help I looked at him and said you lost a huge purchase cause nobody cared still walking to the exit he said well I would be happy to help you and I said I don't think so I am taking my business elsewhere and the manager was there didn't say a word so no I used to work there Many years ago same thing as when I worked there everyone standing around doing nothing but talking to each other very poor service and any help! read more

It was time to have to purchase a new television after our old Sony died. After much review of reading Consumer Reports and asking people who are technologically savvy, we went during the Thanksgiving sale time. We couldn't have been more pleased with Scott Backes as our sales associate. Knowledgeable and not pushy. He was very patient with all of my husband's questions. We were able to make what we hope is a sound decision in what we selected. read more

Great customer service! 24/7 remote tech support with Geek squad has proven to be a fab alternative to turning over your lap top for a week. I get to contact a geek squad agent through online live chat, begin the process of getting connected to an agent for a "tune-up," and then walk away from the computer while they do there thing (or stay watching the computer and learn what to do as they do it). read more

The associate was very helpful, knowledgeable and professional!!! He price matched our purchases and made sure we got the free delivery . I can't wait to get my new appliances!!! read more

OMG. Horrible experience. I purchased a new microsoft wireless keyboard & mouse from Best Buy. I plugged in the wireless transceiver. Keyboard works, mouse does not (power is on). called best buy & explained problem to Ryan on geek squad. It had been an open box purchase. Did someone return it because the mouse didn't work or am I doing something wrong (MIcrosoft did not include any instructions at all, not even set up). Ryan transferred me to "service". All I got was a phone tree and after several minutes of fumbling through it, I hung up and called Ryan again. He said he didn't know what the problem was and said I should go to the microsoft website. I said I had been there and tried unsuccessfully to find a manual. He said I probably have to install a driver and probably have to sync my device. He was very vague, didn't offer to walk me through it and didn't offer a replacement so apparently it was my problem. I went to the microsoft website. and had no idea what to do. There were all kinds of options but I had no info about my device. Microsoft must have thought it was unnecessary to put the mouse model number anywhere, not on any paperwork (only a vague warranty), not on the box and not on the mouse. So I called Microsoft. After waiting 10 minutes for my call to be answered, I got a person with VERY poor english that gave me the runaround and said he could not offer support because I had windows 7. What does that have to do with it? All for a stupid mouse. I have now spent three hours on this with no solution in sight. It seems my only option is to return the keyboard and mouse, because I certainly can't expect any help from Microsoft or Best Buy. Luce read more

I needed a Mac keyboard and mouse for my up north cabin. The sales associate who was also a Microsoft specialist, had no problems or reservations helping me with an Apple product. He even did the check out so that I would not have to wait in line. EVERYONE should continue to support the few brick and mortar stores that survive. Do not steal their advice in the store, and then go buy it for one dollar less on line. If you do, customer service and confirming what you buy will be gone. Best Buy was perfect for me and I will continue to support them. You should, too! read more

Sam and Dylan at the Geek Squad desk helped me get my iPhone fixed. They were so friendly, helpful and knowledgeable! The service was affordable and fast. I will definitely be coming back here! Thank you again! read more

Jake Morgan from the cars and audio department went above and beyond to help me and my wife with our vehicle. I can't express how appreciative we are for his help! Awesome customer service!! read more

Rude, expensive, and they never fixed my computer. Oh yeah, I got charged $450 and all they did was delete all my docs. Beware!!

I went to this Best Buy knowing the exact product I wanted to purchase. I stood in the Samsung area for quite some time without anyone asking if I needed assistance. My friend went over to the nearest sales associate to ask for help. The female sales associate seemed to have her family in the store and was standing around with them visiting. She told my friend that she'd radio for someone to help us. After another 10 minutes or so still no one came to help. I went to a different sales associate and asked for help, he said he'd radio someone. We stood in the Samsung area again, WAITING. At that point I decided to take my my $$ and business elsewhere. As we headed toward the exit the initial sales associate that was standing around visiting her family ran after us asking if we wanted to purchase something to which I replied, no and left. Terrible customer service here. read more

This establishment should be ashamed of its customer service. My wife & I bought a computer last July for her for nursing school. We spent almost $2000 on it after we bought the special warranty that would cover everything including accidental damage as well. She was having problems with it a couple months ago, so she took it in to "geek squad" made a special appointment to have it looked at and they ended up saying nothing was wrong with it. 2 weeks after this she was using it and the screen went black and wouldn't turn on. We contacted Best Buy and explained what happened. Long story short there was important information for my wife's schooling to construct a final portfolio, and Best Buy said that they don't cover data back up and we needed it backed up, they wanted to charge us an extra $200 minimum to TRY and retrieve this Data. They made the excuse that once the computer was sent out there was absolutely no contact with there service center and they would either trash it and send a new one or we would get lucky and would be able to restore the date. Well they sent it out after I said that we NEEDED to recover the data and well, they lost all of it. Didn't even try to recover just sent a different computer and then proceeded to do NOTHING as compensation. What a joke. Do NOT go to this business, terrible customer service. Not to mention the woman we dealt with was rude and hard to work with. I give them a big thumbs down and don't recommend Best Buy to ANYONE. read more