Promised me a full refund. Still waiting. Will not use him again and cannot recommend him to…read moreanyone else.

I needed my oven repaired as I had my family over and it was Sunday…read more I couldn't get anyone to come and called Aaron's even after I read the complaints here. I told him I read them and he said he knew about them and has had more dissatisfied customers than them in the 35 years he's been here. I NEEDED MY OVEN so I told him I'd pay extra if he would fix it on a Sunday. He said he wouldn't charge extra and did it that day. I'll call him again because he did what he said including the charge and was pleasant with a good sense of humor.

This co has been assigned to our refrigerator 2 times now (GE Cafe line). BOTH times the man that…read morecomes (says he is the owner), he gets cocky and unacceptably rude. This last visit he started taking things out of my fridge and says, "first off, these things don't belong in here"!!! I said, "wait! I just bought those last night because I knew you were coming today, and it's yogurt so pretty sure it does". I didn't even get a chance to explain I have freezer bags etc in the fridge to keep the fridge temp as cool as possible. He calls GE as he normally would, gets a man on the phone after this conversation, says he's going to his truck to talk to him. I give him credit...he knocked on the door when he was done with GE, said I would like a reboot asked if we could start over. BUT then tells me how the GE guy agreed that I was the rude one..Nice reboot dude!!! I literally had to ask the guy to leave my home. He politely slid the fridge back into place and said he is leaving. I asked what his company name and his name, he refused.

Please do not use this company. It seems to be a mom and pop place. Jeff took my freezer part first…read moreweek of November. I've called, "still not in" is the response. I just called again and Jeff tells me maybe in boxes I just got. Okay, well Jeff, can you call me as soon as you find it so we can schedule. He tells me that 4 months isn't long, has lady waiting since October!! We were given this contractor from Home Depot

High quality vacuums sold at a reasonable price. The man that helped my Dad and I walked us through…read morehow to use every attachment that came with the vacuum, answered all of our questions, and he also helped us carry it all to the car afterwards. Parking is on the side of the building.

From the owner: Ken's Vacuum Center provides vacuum sales, service and repair to the Central Wisconsin area.read more

Not a way to leave a customer hanging. If ya plain and simply don't no what is wrong with the…read moreappliance then just say so. 2 try to no avail then left me hanging with NOTHING. NO REPLY , NO ANSWER, my opinion may not matter much but I would never have them back in my house. Can't even close out house warranty with no response from this so called place .

Proceed with caution with this business. SHORT VERSION:…read moreUnprofessional, no punctuality, no invoices, charged an amount different than told. Do your due diligence with research before making an appointment. Continue if you would like the details of our poor experience. Our issue began March 25, and was not resolved until April 14. LONG VERSION: Our dryer stopped working, due to good reviews we called M&S on a Thursday evening. I told Mike what the issue was based on the code the dryer was showing, Mike said he could squeeze us in the following afternoon but if he got too busy it would be Monday, excellent. Friday came along and I wasn't hearing anything from M&S, I called him at 5:18 pm to see if he was planning to come. He said he wouldn't make it and could come Monday between 9-11. I was fine with that since he was squeezing us in, but a little disappointing that there was no communication from the business and I had to reach out as a customer. Monday came and he did show up, 45 minutes later than he had said. He looked at the dryer and then said he didn't have the part(not sure why he came empty handed when I told him over the phone what the issue was), so he would come back later that afternoon. He did come back, and tried to replace the part, it didn't work, he said it was a different issue and could come back on Friday between 9:15-10. He said total would be $467.15 & needed to pay half, so we paid $230, no invoice. On Friday my husband took off of work, finally at 9:55 after not hearing anything from M&S, we the customers had to contact and find out what was going on. M&S said they wouldn't be able to come until 1 PM. M&S then didn't show up until 1:46 pm, almost 4 hours after the original appointment time, no notice from the company. He replaced the part and ran it for 10 seconds with us, at the time it ran for the 10 seconds. He said we could get a $25 discount for a Google review, I had left a 4 star review (have since deleted because of what transpired after). The whole total was supposed to be $467.15, I paid $230 the first day, then he still charged me $223.82 (after my "$25 discount"), that totals $453.82...the math isn't matching, again no invoice. That night my husband went to do laundry and the original error code came back on the dryer and would not run. I texted M&S the following morning, a Saturday within his business hours, to inform him that the dryer was not working and asking for a refund because we just wanted a new dryer at that point and had been without a dryer for almost 2 weeks as a family of 5. I got no response until 7 hours later when I texted again, someone else supposedly answered and Mike was at a funeral and would get back to me later, that is fine, I left them alone out of respect. Monday came around and I had to text M&S again asking for a refund. He was very unprofessional in his response basically acting as if we broke it, accusing me of calling him a scammer when all I ever did was ask multiple times for a refund, saying he would refund it and that there is a restocking fee. I immediately asked restocking fee price and what amount the refund would be, I was left with no response for 48 hours. At this point I decided to file a dispute with my credit card company, I filed 4 days after continuously asking for a refund and getting no where. Suddenly the day after I filed my dispute I got an answer from M&S offering to meet me to get the part and give a refund. He came 2 days later and gave me a cash refund. I immediately called the credit card company and requested they cancel the dispute. 2 weeks later, after the dispute merchant deadline had come and gone M&S started sending me nasty texts. VERY UNPROFESSIONAL. Photo evidence of unprofessional texts, and dispute dates/charge amounts so there can be no deception

Several years ago, after working for a major corporate repair service for many years, Tom started…read morehis own independent appliance repair service in our area. Since (as we found out) the sole appliance store in our town only services appliances bought from their store, we were referred to Tom -- who promptly returned our call and scheduled a visit to repair our dryer. While he was repairing our dryer I inquired whether he worked on stoves too (as the igniter on my gas oven was failing). He said, "Yes, I do," and he was willing to take a look at it after he finished the dryer. It turns out he had a new igniter on his truck and ten minutes later our oven was up and running again. Tom apologized that the bill would be higher than he quoted because of the extra work -- but no problem for us -- the oven and dryer were fixed and the price was fair and worth every penny. Fast forward two weeks -- the dryer starts acting up again. So we called Tom and again he promptly scheduled an appointment. It turns our that the new part he installed had failed. So he replaced it -- at no charge -- because it was clearly under warranty. Hopefully everything will keep running for a long time. But if something happens -- we'll be calling Tom again -- and we highly recommend him for your appliance repairs.

Great job on the repair. Diagnosed quickly and fixed fast. Will use them in he future.read more