In the 7 weeks that we had Happy Earth clean our home, we had 5 times that were IN our…read morehome.......disappear. 3 Clothing items, hiking backpack, nick nack - and that's what we're aware of. We contacted the company and they did an "internal investigation" and not to our surprise, the cleaners who were in our home never saw any of the items. We are not people who misplace things and had searched extensively for the items prior to assuming the cleaners. But when they're the only other people who enter your home. A police report was filed so that it would be on record. It's a really unfortunate situation, we were very much hoping to support a business with this type of model. But we ended up getting bit. As far as their cleaning quality, I would rate that a C-.

I've had bad experiences with multiple cleaning companies in the Minneapolis area. It was to the…read morepoint I thought I wouldn't be able to find a cleaning service. I found Happy Earth through a neighbor recommendation. Someone from their company came out and toured my house. They asked me specially what I wanted in my cleaning. This was so helpful! I was able to point out areas I wanted extra attention. They have now cleaned my house twice and they do such a wonderful job. They send me a recap email each time - such a personal touch. I can only say good things about Happy Earth and have already recommended them to many people!

I will give her the benefit of the doubt and say my experience may have been due to difficult…read morecommunication. However, I thought the point of getting a deep detailed clean was to get all the things that you normally don't do. She had given me two prices one for a deep clean and one for a regular clean. I opted to get the deep clean, and I emailed letting her know I wanted a detailed clean I mentioned the fridge, oven, microwave etc. She did not do the fridge or oven inside which is what I wanted. In my opinion that is a deep clean. Wiping off the outside isn't a detailed clean to me. She wasn't interested in finishing the job to my expectation. I gave her a star for being on time.

I contacted Liudmila through Craigslist to deep clean a rental property we are getting ready to put…read moreon the market to sell. She was very professional and responsive initially and we selected a time to meet to look at the property for pricing. A few days before our meeting I received an email that the time we had scheduled would no longer work, which is fine so we rescheduled. The day of our meeting she changed the time again which I accommodated. I waited for her at the property for over 30 minutes and at one point she texted me she was on her way. She also would not answer her phone when I called and claimed her phone was broken (yet it still was texting)?? Something seemed fishy and a total waste of my time. BEWARE - I WOULD STAY AWAY FROM THIS INDIVIDUAL.

Great services...not much more to say about it. Excellent cleaning. All the cleaners are very nice…read moreand reasonable and when they do their day shifts they will always smile at us and our customers. The shampooing is solid and all of the vacuuming is clean. After they leave all of tge glass and floors are crystal clear.

From the owner: Mid City Cleaning is a full-service commercial cleaning company offering comprehensive commercial…read morejanitorial services, including routine maintenance, facility services, and special deep cleaning services. We cater to a wide range of industries, including offices, manufacturers, healthcare facilities, financial institutions, and government buildings. When you need reliable commercial cleaning services that prioritize productivity, safety, and the security of your sensitive information, trust Mid City Cleaning to deliver the highest quality results. If you have any concerns regarding your commercial building, contact us today for exceptional commercial cleaning.

My bill ended up being $150 more than what was quoted on the phone and that was with 'paying cash…read morewhich is cheaper'. I told them EXACTLY how many rooms and staircases we had prior to them coming so their was no mistake. I even told them to skip one of the staircases and it still ended up being so much more!!! Very disappointing and would never recommend or use them again. Gave 2 stars because the carpets look and smell nice but that's it. I'll go with zero Rez next time.

I purchased a groupon for this cleaning company. They no showed me twice. When I called, the…read morevoicemail was full or they didn't return my calls. Very unprofessional. I understand companies don't make much profit on groupon but it's a way to get new customers. I would've stayed with them had they been on time and done a good job. This was a deterrent. Groupon refunded my money. I don't recommend this cleaning service.

Doesn't seem very trustworthy. After verifying the appointment with Val, we took time off work to…read moremeet Val at the house. Val no showed... When I followed up to ask what happened and maybe try rescheduling I never got a response.

From the owner: Family owned residential and business cleaning at affordable prices.Guaranteed results and…read moresatisfaction. I personally clean each home no strangers. Bonded and Insured

This company is unwilling to do the work they contract for - frustrating is a nice term for my…read moreexperience with their organization. We have a straightforward office setup and had two (a 5,000 and a 10,000 sf) locations contracted with Jan-Pro. We began noticing the quality of the work was suffering early on and requested to have items from their check lists addressed which were being missed, they referred us to the onsite binder and we said that we couldn't be expected to write down basics like vacuum the entryway or wipe down the kitchen counter every day as that's the purpose of the punch list they created for our contract. They also: 1) skipped cleaning an entire floor of a building for 6 months and told us they meant to clean it and would give us a refund but didn't 2) threatened to send us to collections because we were 30 days late on payment after stopping our ACH as they refused to do the cleaning 3) delivered multiple shipments of supplies, decided to put them in our basement and when we voiced concern that they were charging us for supplies that didn't exist we went through 20-30 emails before asking the supplier where they were putting it 4) are rude 5) caused pest problems at both locations because they don't vacuum (they are contracted to do this 5x weekly) 6) leave supplies in the open - like a vacuum in your lobby in the morning in a lobby that hasn't been vacuumed 7) send 3-4 invoices monthly per site and will not aggregate it 8) will not correspond with anyone other than the account holder 9) do site visits, identify the issues you are discussing exist, offer solutions, then refuse their own solutions and access to the site manager who toured the location with you 10) hold you to an annual contract while simultaneously telling you they will not do the service When we provided video evidence that they consistently spent less than 30 minutes cleaning each day they finally threw up their hands and said it was a bad fit - this felt like an opportunity to apologize and address the issue as we just want our carpet vacuumed but they simply don't give a sh**. My name is John Hutchinson - you have my contact information and the ability to address this - respond with a solution or don't write back to this review.

An incredibly terrible company. One of their sales employees called my place of work to persuade us…read moreto switch services. After politely saying we are happy with our current provides, they became rude and aggressive - insulting our employees and demanding to speak with the 'decision makers'. They continued to use guilt after we refused to set up a meeting ("well, I guess if you're happy not saving money") and other completely inappropriate tactics. Even if we were not happy with our current providers, I would never use Jan-Pro.