Trey stood up my tenant on two different occasions after telling her he'd come to fix her furnace. Also the issue he said it was wasn't the issue at all, but he didn't take the time to properly diagnosis it in the first place. He's not reliable I'd look elsewhere. read more

Purchases an AC unit with instal 4 years ago. Every year something has broke on the unit. This last time, the service technician never showed up. I called and spoke to the dispatcher who told me I'd get a call back from the technician with an update and nothing. TERRIBLE service! read more

Whoa Charlie, where do I begin?!! As an extreme yelper, I should've looked this place up after my fiance said he booked them to fix our furnace. So supposedly they hire contractors to complete the services and repairs for them. We originally had an appointment scheduled for 6-7pm, 730pm comes around and they are a no show. Fiance calls and the young man says, well they double booked me, Im not coming tonight but I will come in the morning between 7-8am. We agree seeing as though a cold house doesn't make us happy. So we suck it up, blanket up and hoodie up for another day in the cold. When the AM approaches, fiance calls at 7am to confirm they will be on there way. The worker said he would be there at 7:30am perfect. Now its 8:30am and they have yet to arrive. Fiance moves forward with taking our little ones to school then they arrive while he's leaving out, a whole hour and a half later. Since school is 10 mins away, he ask them politely to wait. Seeing as though they defaulted on two scheduled appointments already, it should not be a problem to wait 10 mins. The guy agrees to wait then LEAVES. SMH. Once called he claims he actually could not wait. We move forward with contacting his manager due to these multiple missed appointments and unprofessionalism. The manager is taking the side of the worker saying we should not have asked him to wait, although they defaulted on us multiple times. Then the manager says if he missed so many appointments with you, we will pull the phone records and fire him by 1pm. Hey not trying to get anyone fired but its CLEAR THIS COMPANY AS A WHOLE does not have it together. The company is to blame for their inefficiency. Now back to the drawing board.... read more

Great service. Trey is awesome! He takes care of his customers. Solid company. Fair prices.

They offer same day service & waive the diagnostic fee if you go with their quote. Tre the master tech offers wonderful service & definitely knows his stuff. The master tech came out & let me know that the reason my furnace was having so many issues after only 2 years of service is because not only it was improperly installed, but it is the wrong type of furnace for the way my house is built. They offered a better solution which included a tankless water heater that was much cheaper than what another contractor quoted to install a new furnace & redo the ductwork. read more

Absolutely worst company you could ever do business with!!!! Dishonest, lying, money hungry vultures that prey on people that aren't well versed on HVAC!!! Pay attention to the bad reviews since those go into great detail while the good reviews are very vague and most likely employees. About one year ago, my a/c went out. I called this company and a guy showed up promptly, fixed the a/c, and asked me to make the check out to him personally. I figured that he was a solo business owner, no big deal, not terribly professional, but whatever. I paid him, and was texted a "receipt." Fast forward to one year later and my furnace isn't working. I called the number that I got the receipt from. This time I get a receptionist who tells me that someone will be to my house between 1 and 3. I informed her that I had to work but that my 19 year old daughter would be home to let the tech in. At 3 I called my daughter to see if they ever came and what they said the issue was. She said yes, they came, changed the batteries in the thermostat, charged us $140.00 and left. Now, bear in mind 1. The thermostat was working. 2. The batteries in the thermostat were only a few months old. 3. The furnace still didn't work. My significant other came home, went into the basement, fiddled with the furnace, and was able to get it to work. Meanwhile, the weather warmed up. Well, the reality was, the furnace still wasn't working. So a week later when the temperature dropped outside, it dropped inside. Now this is a huge problem for me, because I have two very large, very expensive tropical parrots who are susceptible to cold! So I called the company back, gave them a piece of my mind, they attempted to justify the $140.00 charge for changing perfectly good batteries, and said they would send another tech out. Another tech came, again, I had to work, and my daughter was home. I left strict instructions that I was to be called with the results of the inspection. I wasn't. The tech told my daughter there was a safety concern and that the furnace could not be repaired and that we needed a new furnace. Wow. From $140.00 batteries to a new furnace? That's quite a journey! about 8 hours later, I finally received a phone call from the tech. He said that as my daughter had told me, that I needed a whole new furnace and that it was critical because of safety concerns. I informed him that due to my previous experience with his company, his credibility was shot, and I was getting a second opinion. He offered to apply the $140 I paid for my battery change for the new furnace. I said I was still getting the second opinion. The next day, I got the second opinion. My filter was clogged. The furnace was fixed, finally, for $90.00. Yet Best Comfort wanted to replace my whole furnace!!! Yah!!! Consider yourself warned. This is the kind of company that would amputate your arm for a papercut because it's financially beneficial for them to do so. read more

Excellent!!!! Over and above the Call of Duty. BEST COMFORT HEATING It is in the name. Trey is the BEST. It was the weekend. It was very cold. My fuse box and furnace blew. I could not get a hold of any money until Tuesday. Trey did not leave me in the trenches, he took a personal interest and helped me pay for what I needed personally, then waited for me to pay HIM. I found him to be punctual, neat, and finished the job in a timely professional manner. I would have no hesitation in referring him to friends, family and using his company again . Thank you Trey You are truly a blessing!!! You feel like Mi Familia!!! read more

I have nothing but the best things to say about The level of service I receive from Best Comfort. They did furnace work at my house a few years back and when my parents moved into the neighborhood we needed the furnace checked at their new house. After doing my research and calling 3 different companies for quotes, we decided to hire Best Comfort again. The top factor being professionalism and eagerness to do the work that required much effort. One company looked at the problem and honestly said, sorry we don't have the manpower or time to do the work and they still charged me $85 to just come to the house. Best comfort does not shy away from the level of work required. Just today, we had a silly question to ask about the furnace they installed. Without hesitation the owner immediately come out to explain what was going on and ease our concerns. This is the level of service that is provided by everyone we have met from Best Comfort. Thank you Best Comfort!!! read more

Hired this company to install a new furnace and air conditioner. $7700. They did a horrible job. They cut my siding in the wrong spot and left a hole in my siding. They left a mess in my basement as well. I called Tre the owner and he stated he would have someone fix the siding. I never heard anything. Called him again, he gave me a contractors name to fix it, called the contractor he never showed. Called Tre again, he said he was sending a guy out to fix it, that was a year ago. Still not fixed. Use another company. These guys are terrible!!! read more

I give them NO star, They are no technician, They don't know what they are doing , and then They charge high prices like $285 for a simple thermocouple replacement . Do not call them , they scam me of money. I post this to let people know, so that they will stay away from them. read more

Best Comfort Heating and Cooling Inc. is run by one of the hardest working individuals I've ever had the pleasure of connecting with. Trey Durden, is fully equipped for any job and delivers what's promised in a timely manor. He will always take the time to explain the what, where and why for every situation. Trey is a family man who's eager to expand his territory and earn your business. He is willing to go above and beyond of what is asked to earn repeat customers. His actions will speak louder than my words ever could. Thanks again for being awesome Trey! I wish you and your family the best! read more

Its me again. I came home Wednesday night about 7:30 p.m. to 85 degrees in my condo and obviously no a/c. Called and they had someone there within an hour and 15 minutes. Found that it was a tiny fuse that had blown and thank heavens they had one on the truck. Again no OT charge, fast service and very pleasant and thorough technician read more

Its Thanksgiving day, wake up to no heat, I found Best Comfort Heating and cooling, and gave them a call, they did me right and was out in a very timely fashion, I am back up and running, with the heat, and no huge bill that seemed unfair or impracticable, I will be using them in the future, hopefully not having to call again on any more holidays. Highly recommend them to anyone read more

Tech was late due to huge volume of calls, but he made it up to me and fixed our leaking ac unit quickly and efficiently. The tech robert had excellent communication skills and spoke with my home warranty company at no extra charge so that i can get reimbursed- i appreciate the turnaround. read more

They get a zero rating from us. Had an appointment last Saturday at 11:00 a.m. Never showed up, never called. Thanks for nothing. I recommend anyone else, read more

Trey called me back as soon as I called him. He was able to answer my questions and help get my furnace serviced quickly at a time of year when that's important. read more

If I could give this place a zero I would! Long story short, the technician told us we needed a new AC Unit and it would be about $3500. We had a second opinion from a LICENSED company and they fixed our issue immediately and the part only cost $15! They know most people don't know what to look for so they take advantage of the situation. Terrible ethics! read more

Customer service is outstanding! Called when air conditioner was not functioning properly. Trey responded immediately, repaired and thoroughly cleaned unit. Reasonably priced and highly recommended. read more

We hit a snag when installing our new thermostat and the furnace fan for our air conditioning wouldn't work in 90 degree weather late on a Saturday night. We called Best Comfort at 9:30 on Sunday morning and they had our air working by 10:30am, without trying to up sell our older furnace to a new one. Their 85.00 service call fee was applied to our repair. Everyone was courteous and professional. Would definitely use them again. read more

Two guys from the Best Comfort Heating and Cooling company came to my house to change a flame sensor. They charged me $270 to change a flame sensor. The cost of replacing a flame sensor is about $80-100 . They are a scam. I am very unhappy with their service. I should have read their reviews before calling them. Please don't make the same mistake I made. Read their reviews. read more

A great heating company. I call them on a Friday & they installed my new heater the next day. There price was great.

Would give a zero if I could. Scheduled a furnace and AC check and clean over a week ago for today. They said they would be here between 10-12. NO SHOW. No call from them. When I called them, said the tech was on an install and she would get right back to me with status. NEVER HEARD BACK. Anybody but this bunch of misfits. read more

I called them yesterday to get a quote on replacing 2 commercial air units at my office. The woman said there would be an $85 fee for the quote, but if I ended up using them, the fee would not be charged. OK, I can work with that. After doing a lot of Hmmmm, uh, well...she scheduled me for a 3:00pm appointment yesterday. I explained that it was fine, our office closes at 4 and I can't stay late. She said even if he got to me at 3:30 it would be fine because estimates don't take that long. I waited until 4:05pm. No show, no call. Too bad for them! The other 2 estimates I've gotten are in the $14,000 range. Guess they don't need the money. I wish there was a no-star option. read more

Thank you very much Best Comfort, had the luxury of having them out to make an AC Repair. They were in and out of my home and super friendly, I was worried about the price of the service, after doing all the homework I could it was so up and down on what to expect. I got the quote upfront, and approved the work. Happy to say the quote and the bill were the same. I am happy to of found this company, can't say enough. read more

Charged an 85 dollar fee for the guy to just stand outside the house and make up excuses to why he can't work on it.

I called on a Saturday to make an appointment for later in the week to fix the heater in my garage. to my surprise, the technician called back and was at my house less than 30 minutes later. My garage was warm again less than 30 minutes after that! I was thrilled. But Now I have to go back and finished cleaning the garage! read more

Does the job but completely overcharges. The parts repaired cost $34 online and the whole job took 30 minutes. They charged me $365. If you do the math on it, even with about a 100% mark up on the parts, the cost comes to $600/hr. (If you round the 30 minutes to a full hour it is still $300/hr) They use a flat rate charging system so it costs the same if they are here 30 minutes or 6 hours. The two parts and furnace brand are well known in HVAC, and Best Comfort should know the length of time it takes to replace them, i.e. 30min. This was also the price for just the 2 parts replacement. If that did not fix the problem it would have cost more. Twice I emailed the company asking for an itemized receipt and have heard no response. read more

Called on a Friday to schedule a furnace cleaning and safety check. Got a very vague quote as to what the cost would be, but scheduled an appointment anyway - for Tuesday at 4:30. I called on Monday to confirm and again asked about the $85 fee and got another vague answer, but didn't want to cancel since my tenant took time off of work to make sure he'd be home for the service. Tuesday, 4:45, nobody showed up or called me. At 5:15, I called them and was told I did NOT have an appointment. I expressed my disappointment and anger at the time wasted. Hung up. Got a call (what a surprise!) about 5 minutes later about "the problem" with the scheduling. No thanks! Called Lockwood Furnace , spoke to a very helpful person and am now on their schedule. Who, in the age of technology, with access to hundreds of Air and Heating companies and social media available at your finger tips, treats a potential customer in this way. If there was a zero star choice for a review - I'd give that! Gotta wonder about all the 5 star reviews for this place- how did those people get that service and I couldn't get ANY after two phone calls! I would not recommend this company-their phone staff needs training on what services are offered, and how to use a calendar. read more

Great experience for me personally.. dealt with 3 companies last week.. the last one was this company.. I'm glad i called this company.. Very happy and satisfied with the service!! Lloyd and Matt came to my house installed an AC unit this past Sunday.. these guys were honest and professional.. Saved me a few $$$ because they saw that my coils were new and didn't need replacement and they told me upfront instead of just changing it and keeping the extra $$$.. its hard to find honest people nowadays.. also, i was with them the whole time of the install and i witnessed a very systematic install which is great and i could tell that they knew exactly what they were doing. For me, this is the only company i will be calling and would probably always request for Lloyd even if i have to wait. read more

Furnace stopped working so I called this place since they were one of the top searches in the area. Needed to have the blower motor replaced. Two guys showed up, looked at the furnace and I was told the cost would be $675. It seemed high to me but it was below freezing and we needed heat in the house so I said okay just go ahead and fix it. They showed up around 1230PM and were gone by 130PM. After they left I looked at the bill and it says I was charged 2 labor hours at $135 per hour. The whole time 1 guy worked on the furnace while the other guy just ran to the truck a couple times for tools and a new part and watched the other guy work. Apparently both guys get that ridiculous rate even though 1 of them barely did anything. I would not recommend this place since they overcharge for the part (I was charged about $400 for a part I found online for around $200) and send 2 guys to do the job of 1 guy and charge for both. Furnace works for now, hopefully I don't have to take them up on the 1 year warranty because I don't want to deal with them again. read more

This business brags about their superior reviews and ratings...however, I left a message for them to come out and give me an estimate on replacing a central AC unit and did not receive so much as a phone call back. I am totally unimpressed! Glad you have so much business that you don't need mine! read more

This is the best HVAC company I have seen in many years. They do excellent work but their service is the very best. Very quick response time (hours) not days, very good diagnostic work and always fair competitive price. If you use them you can really count on them. Cannot recommend highly enough. read more

Best Comfort gave superior customer service. My technician took care to finish his tasks in a timely and professional manner. He was very courteous and went above and beyond to help us. read more

Trey, the owner of this company is an outstanding tech and is very knowledgable..I highly recommend this company for all your hvac needs.

I called Best Comfort based on Google reviews. I have to a.c. because of TR miller, which is a garbage company. I spoke to Timmy and explained to him how TR Miller came out to clean my ac and then the tech left and said I needed a new ac even though it was working just fine until he drained all the Freon Now I have no AC. Josh called me before he came out and said that what the tr miller tech did caused the a.c. to stop working. Josh came over and quoted me an ac and asked him to quote me a furnace as well..I asked how fast he could do the install on both. He said tomorrow. I told him perfect..I questioned the goodman ac and furnace they use because of the reliability. But with the warranty they offer, I said yes. The issue with Goodman is not the product, it's how it's installed. Josh reassured me that Brian is a great installer and does great work. So I will give 4 stars for now until after the install. I hope to give this company 5 stars after the work is completed. So far so good. Thankz Josh..Stay tuned. read more

Thank you Trey! For Coming out on a Holiday and taking care of my service needs. I am copying the review I wrote on "Polar Heating and cooling", and I am happy I found you, I am calling you from now on! Thank God, there are warm friendly people in the service industry still, it is the breath of fresh air, after you find out you feel ripped by a company. Best Comfort saved my opinion of the "in home service experiences" --------------------------------------------------------------------------------------------------------------------------- RUN, RUN, RUN FROM POLAR Heating and Cooling. Call someone else. Today, is Sept 1st and it is Labor Day, I needed warranty service on my Central air they sold me in January and freon charged in March. I called "Polar" to have them come out and a service their $2,850.00 Central Air System. Well I have been calling since Sunday (Last Night) to get a service tech to my home. They did not answer the phone, Monday at 10Am I get a phone call, saying I have no warranty Weekends and Holidays so if we come it was going to be a charge. I declined! Having already Called "Best Comfort Heating and Cooling" they were scheduled to come out because "Polar" was not answering their phones, I am a 70 year old woman with Asthma. I need to have this system I paid for working and working properly at all times. It was January when they came to fix my heat, and mis-diagnosed the problem on trip one, and trip two, then tell me it was my central Air system. Why did I not just send them packing, but I went with it! New Central Air in January, thats a red flag! In March they came charged it with the freon! Today it is low on freon, the tech from "Best Comfort Heating and Cooling" stated it was not 70 degrees in March, it could not of been properly charged at that time. I feel as if I have been taken for a ride, and ripped off by "Polar Heating and Cooling" There sales person, whom I thought explained everything and handed my fancy paperwork, just handed me GARBAGE. I like Best Comfort Heating and Cooling, I am calling them from now on! 630-588-0920 24 Hours and they did not charge me overtime or service call fees! read more