Our vintage furnace had served us well until we required an evaluation due to a foul odor. We had quality and timely service by Donnie, Danny, and Logan, along with fantastic office customer service. Diagnosis results were for a new furnace. We were provided three excellent options and their high quality benefits. Our new furnace was installed today by Michael, Nico and Raphael. The swap out of old for new, teachings, and addressing questions were excellent and completed in four hours. Thank you as all of you are a fantastic group of professionals! read more

Time for furnace check and cleaning. Technician Mac on time and professional. Have had nothing but great service from this company. Fair and honest up front pricing . Would recommend to anyone. read more

I had a problem with my air conditioner today. I returned home to a warm house with just the blower going. Of course the temperature is about 86 degrees. I called at 4:00pm and by 6:00pm the Tech Dan was at my door. He was professional and explained every step of the way. Thankfully it wasn't anything much wrong. I have used their services prior and was impressed with how they never try to sell you a service that you don't need. My trip was a total of $85.00 for basic service but I am now cool and refreshed. I absolutely recommend this company to anyone in need. Thanks Dan I appreciate it. read more

Please don't ever use them because they Took advantage of the elderly. I have pancreatic cancer, so I'm stuck in my house, so when my air stopped working in 90+ degree weather they knew I had no choice. I had a $39 coupon for a service call, but appointments for those are 3 weeks out, however they would get me in the next day if I pay $125. They knew I was screwed, so I should have never told them I was stuck in bed. Took service tech 5 minutes to figure out I needed freon and then charged me $800 to add some. That's just ridiculous and you would think they want to help out a cancer patient instead of bedding them over. He said my unit is getting older and tried to up sell me on an $18,000 new furnace that's still working. When I said no thank you he proceeded to explain pricing will go up 2k next year. 18-20k lol, I might be extremely ill, but I'm not an idiot. That's double the cost. You got me once, but never again. Companies that take advantage of people should go out of business. We will make sure everyone in our association and family never uses them. Everyone we talk to is furious with them. They will stay in business, but we will definitely cost them some future revenue. read more

I was charged $477.00 for a $20 dollar part and $85 service call. I understand that you have to mark up material since you purchase and store the material on your service trucks. However, $392 is rediculous. I have contacted them through their website twice and hope to get this issue resolved. I hope the technician just made a mistake. Please contact me. Update: was contacted by service manager. Was told that mark up is to pay for the service tech, the vehicle and the tools. even at $150 to just show up, and $150 for the parts, and $150/hr for the technician i still got ripped off. Wish i could give 0 stars. DO NOT USE COMFORT FIRST read more

Recently moved to the area and my furnace was not working properly. Using Yelp I found Comfort First and I was not disappointed. They were super friendly on the phone and the tech came out same day. The Tech answered my questions and resolved my issue quickly. Now my furnace works great! I would recommend this company in a heartbeat. Thank you!!! read more

Had Pat from comfort first for a clean & check! Went above & beyond what.I thought I was paying for! Might need a few parts we'll wait & see ! Very honest & above & beyond service No pressure! Great experience I will recommend their service all I can!!! read more

Travis was the technician. He was very nice, clean and didn't make a mesh, knowledgeable and efficient. He fixed our A/C at a very reasonable price and it was fixed in less than 24 hours from when I called (it could have been fixed but my schedule delayed it) read more

They are caring and compassionate!! They truly care about their customers!! They got here quickly and helped me find a solution to my problem!! from the first phone call to them coming out here and doing the job and then the office calling again to check on us!! I had to pinch myself because you don't find customer service like this anymore!! This is a great company!! And the most reasonably priced in our area!! read more

We had a issue with a burning smell from our furnace and contacted Comfort First and spoke with Tracy. Tracy was very helpful and told me she would reach out to the service tech and call me back with a ETA, when she did I was surprised to find out their tech would be there in about 10 minutes. Well Ricky arrived, located the burning smell issue, performed a inspection, adjusted the blower speed, tested the CO level and provide me with a estimate for a new HVAC unit. All I can say is I would recommend this company to everyone! They are very knowledgeable fair with their service rates and unlike other service contractors were honest and explained to me to consider replacing our equipment due to the age and efficiency without using scare tactics. Thanks again Comfort First! read more

After neglecting my furnace for a good 8 years or so, I thought it was time to have it serviced before winter set in. I ran across a great coupon for a $59.95 furnace inspection and cleaning for Comfort First and decided to give them a call. I was able to get an appointment scheduled quickly, and the service tech was on time and very professional. He completed his work quickly and efficiently, and even gave us some tips on how to better maintain the system (including which filters to use) to keep it in good shape. We even talked about next spring and how I will need to have my AC unit cleaned and inspected as well. I'll definitely be scheduling that service with Comfort First next spring. The bottom line is that I could not be happier with the service provided, the professionalism of the service tech, and the overall pricing. I also appreciated the free advice on how to better take care of our system to keep it running for years to come. read more

Asked for an appointment Sunday morning at 10, they were out by 1:30. Justin was friendly knowledgeable and honest about what we needed today and what could wait until later. Good experience, recommended. read more

Not impressed. We were charged a diagnostic fee, and the suggested repair has nothing to do with the problem. The quote to replace the system was thousands over other quotes. Stay far away. As of now, we have received three other quotes all coming in about $4000 to install the same unit that Comfort First quoted us at $7800. read more

Was prompt, I needed a new starting capacitor and had it replaced, After replacement decided to order a spare capacitor and found out I was charged 8 times more for the part's actual cost. Contacted owner and was told "We have trucks to be maintained and over head ect". I was charged 365, called several places and average for the repair is 175. read more

We always try to use local businesses and I am thrilled to say we were not disappointed with them. They came out the 1st thing the next morning and made sure we had our a/c running before the brutal heat that is expected this weekend. I have already recommended them to a friend for service. They are our new HVAC people! read more

I had a wonderful experience with Comfort First. I lost my furnace due to flooding and they replaced it quickly for me, even as a new customer. They estimated on a Tuesday and I had a new furnace on Wednesday! They are very knowledgeable, reasonably priced and do excellent work. read more

The coldest night of the year and we had a gas leak. The fire department came and told us the gas would need to be turned off. At 3 am we called Rick from Comfort First, he was at the house by 3:20. Wonderful man. Fixed the leak, assured us that everything was in working order and charged us a completely reasonable amount. If I could give him 100 stars I would. My family was able to sleep safely and stay warm. Thank you Rick and your company, Comfort First. I can not recommend this company & this man enough. read more

Great service ! Honest Company, You can trust. I would use again for sure !!! Don't like using new places, but this one worked out for the best and only have good things to say !! read more

I got rid of my old company Lockwood, who is too big to give good service. I had Joe who was excellent, he actually did much more than my other company. I was shocked that he took the time to clean my Air Conditioner coil, which my other company never did in 6 prior years. Joe was a very nice guy that explained everything that he did! I couldn't be happier. I found out that a smaller company gives much better service to their customers! read more

Excellent service! I left a message and received a prompt return call. Their technician Rick came out on New Year's Day a short time after I contacted them. He was knowledgeable and courteous and solved the issue quickly. The cost was super reasonable. I would definitely recommend Comfort First to family and friends. read more

Absolutely unbeatable service! Had an issue with our air conditioner not working and called around 7pm. He took my call right away and immediately came out to the house. He was so nice and did such awesome work. Price could not be beat. I will be using them in the future for any issues we have and will recommend them to all of our friends. This is the company to pick! read more

Outstanding service!! Our furnace went out on the coldest day of the year, perfect right? Well I called Comfort First cause they were a local company and nearby. WOW did I get lucky. They sent a guy (Rick) out within 45 minutes to take a look at my furnace. Within 10 min Rick had it figured out and was going through my options. No pressure, just honest feedback on what we could do to fix the problem. Really appreciate Rick's knowledge and ability to explain what we needed to do. No high pressure sales. Great service from a hometown guy, just what I was looking for. Thanks Comfort First. Job well done!! read more

We had just moved to the Joliet area and were in search for an air duct cleaning company. We just purchased a home and the previous homeowner was a smoker. The smell was terrible and I couldn't stand to be in the house more than a couple hours. I messaged Comfort First with our concerns on a Sunday morning and asked if they gave free estimates- they responded right away and came out to the house that very same day. The owner was very knowledgeable and honest. He told us what we could do to improve our HVAC system. I also asked if they could clean out our dryer vent as it's probably been neglected but he was straight forward and said the kind we have could just be replaced for $20 rather than having them clean it for $100. I appreciate the details and honesty- you know they're not trying to screw you at that point. They were able to come out a couple weeks later and did a great job. Would use them again! read more

Fast, reliable and most of all trustworthy. They were able to fit us in the same day to fix our air which was great due to it being a hot day. Answered any questions I had, and the communication was fast between Rick and the girls in the office. Very satisfied! read more

I had another company scheduled to clean our outside units because one didn't seem like it was working correctly only to find out that there was a leak at the indoor coil. As I was speaking to the salesperson from this other company, I had an uneasy feeling and my red flag warnings were going off. I had remembered seeing someone on the Next Door App had recommended Comfort First in Minooka. I called Comfort First for another opinion and explained the situation to Tracy, who was very understanding and pleasant. Within hours Rick came to our home, assessed the situation, very patiently answered all of my questions (unlike the guy from the other company), and helped us update and upgrade both of our 13 year old builder-grade units to higher efficiency units with outstanding warranties and even informed us of the rebates being offered through ComEd on those units. Both units were installed and up and running in two days. Installers TJ and Tim were both courteous, respectful, knowledgeable and professional and also patiently answered any question that I had. I have to also note that they were so sweet to my very energetic dog. Julie also was so patient and helpful when I called afterwards to make sure I had all of the correct model and serial numbers for the rebates. Rick is a kind and trustworthy business owner and I am so glad that things didn't work out with the first company so I now have someone I feel confident calling with any heating and cooling questions, should they ever arise. I cannot say enough good things about Comfort First and highly recommend their service. read more