I won't go into specifics, but I have a brand new shower I can't use and now I'm just being ignored. Very disappointed. Photos show how all the grout is cracked. read more

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I was referred to Greg for a smaller tile job in my basement. He came out same day (1/12), super nice guy, very complimentary, seemed honest and genuine. He quoted it, told me a timeline and what he would need. I told him I wanted to be sure I could get the tile (I was matching installed 7 years before) before I committed. I got the tile and reached out on 1/14 to tell him to book it. On 1/17 he responded to me with "sure". I told him tile arrived on 1/20 and when he could schedule. He asked for my address. Nothing until I called him today and he said that he had 4 big jobs to finish and I would have to wait after those. When I said, sure, just tell me when, he said "do you want me to find you a guy?" And I said, "well didn't you just say you would do it after your jobs? Do you want to do it?" and he finally said no and then said "well had you committed that day I could have done it". I get it. It's a smaller job and I would have been totally fine had he told me no at the outset. Instead, he quoted me, kept going back and forth with me, and then just couldn't even tell me the truth until I straight up asked him. As a business owner I believe that how people handle small matters, they will probably handle large matters in the same way. I have no doubt that if you have a perfect project and everything is going great, then Greg is your guy. I would be concerned if there was an issue. I lost more than 2 weeks on looking for another contractor because Greg couldn't be honest and tell me he didn't want to do the job. read more

Only recommended if you are a man. The arrogance and undermining was over the top. I knew the moment Dave walked in and the comments he made the entire walk thru what this was going to be and 3 weeks later and no quote for the work we discussed proves that my business....whoops, my woman business, is not priority. I have the means and will be getting all the improvements made with another company that is earning my business by simply being excited and bringing ideas to further improve my home. I wish I had been wrong about this company. I wanted to be, just be cautious if you are a woman, this may not be the best fit for your woman dollars as it is viewed as not important. read more

Left a message for them to contact me as I have 2 bathrooms to remodel. Cathy called me back within 2 hours. Asked if I was married and told her yes. She asked when my wife and I were available for the estimate. This sent up a red flag!! Told her that my wife and I were on totally different schedules since we both travel. That was not acceptable for her. Said it was company policy that both be present for the estimate. HUH? Have only seen that once in my life when someone was trying to sell e a time share. Looks like a high pressure sell to me. I would stay away. read more

It took me 5 years to decide to remodel our bathroom and I am so very grateful we gave the job to Best Deals. They were wonderful, on time, cleaned up when finished for the day, super with details, just a fantastic job. Bob Blue checked in on a regular basis to make sure everything was good. Pascual and his team kept at it until they and I were so pleased with the results. Couldn't have asked for a nicer group of people to work with. I would highly recommend Best Deal to anyone who want to remodel any room. Started on my time and price was good. I am so pleased with the job. I have had so many compliments from everyone who has come in to see the finished product. I love it. Bonnie M. Rolling Meadows, IL read more

I have never met anyone more disrespectful, unprofessional, and condescending as Gregory Grossman, president of Best Deal Inc. We recently contracted his company to remodel our kitchen. The crew that came out to do the work did an excellent job and were very respectful. Overall, we are very happy with results. The only exception was that we had an issue with the installation of the countertop. This was communicated to the contractor immediately after installation. The contractor continued to send the crew out to complete the job and put in a service call on the countertop with the fabricator. Fast forward, kitchen is complete, and the countertop was still unresolved. I was asked to sign a certificate of completion, which I refused to do until the countertop issue was resolved. I also said I would release and pay for the entire job except for the countertops. I received no response to that. The contractor and his boss, Gregory Grossman, came out to our house for what I thought was going to be a conversation about how we would resolve the countertop issue. Gregory Grossman entered my house and immediately had a terrible attitude. He looked at the countertop issue and told me that there was nothing wrong with it and basically told us we didn't know what we were talking about. He then berated us for not paying him and threatened a lien when I repeatedly told him I was happy to pay for everything but the countertop, until it was resolved. He continued to accuse us of not wanting to pay him. I asked him several times to stop talking to us in this manner and to have a civil conversation. He told us that he wanted his money, and he hasn't stayed in business all this time by acting like a little girl. He got in a full-on shouting match, up in the face with my husband. I HAVE NEVER SEEN ANYTHING OR ANYONE MORE UNPROFESSIONAL IN MY LIFE. He uses bullying tactics to get his money and push off any concerns or comments we had. I WOULD NOT RECOMMEND GETTING INVOLVED WITH THIS COMPANY. As I previously said, the work product was not the issue. But beware if you have any issues with the job, as there always is with a construction project, because you will be pushed off and verbally abused. Gregory Grossman should not be allowed in people's homes or to treat anyone the way he treated us today. Beware. read more

Company advertises 'no job too big, too small.' Estimator came out and barely spent 10 minutes looking at what we wanted done. He said to expect a quote the next day which we never received. An email to the person who came out inquiring about the estimate remains unanswered almost a week later. Can only speculate job indeed was 'too small' and not worth the effort. Abysmal communication....would have just appreciated an email saying they were not interested. read more

I recently hired this company to remodel my garage, I seemed like I got a reasonable price when I was given the estimate, gave a 10000 dollars down payment with the remaining 3900 upon completion, however I was charged an extra 3800 dollars for no apparent reason and as of today am still wondering why I was charged such amount of money. I consider Greg Grossman a greedy dishonest businessman. Stay away from this company read more

We had a complete remodel of our Primary Bedroom and Bathroom. (January thru February of 2022) They added in a walk in closet and a walk in shower. And, a separate water closet room. All new bamboo flooring in the bedroom and closet, as well as new ceramic tile flooring in the bathroom. Fully tiled shower and Quartz Tops on the vanities. They were very good at removing debris every day and made very good progress according to their original estimates. Our project involved plumbing, electrical, carpentry, new drywall, etc and the team did very good work. We're very happy with the quality of work and price they charged. I would recommend Best Deal for a Bathroom Remodel. One note, We did make almost all of the design choices. That was our choice but some people, may not be able to provide that much design input. They did provide some 3D layouts which helped but we went to the material suppliers ourselves and picked all of our finishes. Again, that was our choice but it did take some time to pick out everything. read more

I'm in the middle of remodeling my house and trying to get some work done an end in the middle of the quote he asks me if I wanted to be financed and get some windows and flooring and me and my husband looked at each other we were going to listen to what he had his phone rang he picked up the phone and started doing with another customer about financing in the percentage and their payments while he was sitting in my kitchen I had to ask him to leave and tell him my kitchen was not his office he was in the middle of doing a deal with us and he was very unprofessional when I called back the number the lady turned around and said so you're not interested I was extremely interested until he's my kitchen as a personal office they were very unprofessional and did not care about other people's time read more

My parents (who are in their late 60's) were completely disrespected by one of the co-owners of this company when he came to their home to provide a free estimate for a bathroom project. When they told them they had to think about it given the sky high quote that was provided without taking measurements or even asking what style/color/materials they were looking for, he asked to be shown the door. When my dad asked for his business card when walking him out in case they wanted to hire the company, he refused to provide it and said he would not be coming back out! As you can imagine, my parents were very distraught, as was I, which is why I decided to write this review on their behalf because they are some of the nicest people in the world (and again, they are seniors and unfortunately not tech savvy). Buyer beware- and I would recommend spending your money elsewhere if you are interested in a company that shows respect to potential clients regardless of their background and even if they cannot commit on the spot after providing a free estimate! read more

Where to start with this horrendous job??? 1.) They demo'd the master bath with out shoving anything into the floor register. That allowed it to completely fill with dust and tile pieces that there was no way to get out. (2) They did a terrible job of dust management. We had dust in every room in the house. Even rooms that had the doors closed the entire time. (3) They asked if they could put the refuse from the old bath, which was in black plastic contractors bags in the garage for a couple days. I said sure. They used my garage as a dumpster for 2 weeks and left it full of dust from cutting all the marble and PVC piping in it. I had to wash out the floor of the garage to get all the dried on marble dust from them wet sawing in the garage (4) Then their "plumber" cut our shower drain to install a new section of it and failed to cap it before leaving for the day. The next morning while showering in an adjacent bathroom the water from the shower flowed out of the open drain and flooded our living room. They then said that it was our fault and that we would have to pay for all damage to our ceiling. (5) Then the "plumber" failed to install shower base to manufacturers (Kohler) instructions. It was supposed to be set in a mortar base but they did not do it. The $400 shower base now has a flexing floor. (6) The "plumber' also did not complete the shower faucet installation. He left a knob that was not secured with the proper screw and it just pulls right off. He also did not adjust the water temp controller and we were left with cold water only until we figured out how to adjust the temp of the water. (7) The tile work was supposed to be a brick pattern but even that was not done properly as the tiles are not offset equally. They also failed to seal the marble tile and grout in the shower and on the floor. I questioned them about it the day after they said they were done with the job and already had their final payment. They came back for that the next day and were supposed to fix the shower door and seal the marble. Did nothing to the shower door (probably because they said it was the hardest shower door install they ever did. I ended up re-installing it myself. All that need to be done was read the instructions, but they were in English) and not sure what they did with the sealing as I was not home. (8) The workers who installed the shower door did a terrible job installing it. They installed the doors wrong and inside out. (9) I gave them a box of screws because they did not have any and needed them. I allowed them the use of some of my tools and they left with a 4 foot level. I contacted them and they confirmed they have it but never returned it. (10) They use workers that barely if at all speak English. I do not believe any of them are certified or trained in any of the trades they are performing in. I can't urge anyone strongly enough to stay as far away as possible from this company. read more