Dead car sitting for months for a recall issue with no resolution, no ride, zero concern from…read moredealership. Service department tells me they have people with the same issue waiting for over 6 months with no car to drive. They don't know when an engine will appear, don't know what to tell me, toss out a toll free number and suggest I call Ford directly rather than trying to work with the customer and Ford for resolution. What ever happened to service advocates? Ford has closed one ticket and never got back to me with a resolution. Did not respond to multiple email and voicemail messages. I've reopened the issue with hopes of getting some kind of resolution. Meanwhile, I will tell the story and hope I can inform and save someone else a little indigestion. Update: have made multiple contacts to Ford. Rebuilt engines exist online; however, they will not agree to service or pay for a fix with alternate parts.

Today, I was very disappointed by the acting manager at Tri-City Ford in Eden, NC when I asked him…read moreto refund my daughter for shoddy service. I suppose all of those Super Bowl tv commercials convinced me that the best place to take a Ford when the 'check engine' light comes on is a GENUINE Ford mechanic. WRONG. TriCity Ford will not hold themselves responsible for failing a customer. Everyone already knows that going to the dealership for service is the most expensive option. This business takes that unearned 'best' notion straight to the curb. Our daughter's Ford FIESTA indicated that there was 'transmission failure' and while driving the automatic transmission was stuck in Low. TRI-CITY FORD charged her a flat diagnostic rate of $151.57 ("it COULD take from 2 minutes to five hours" said the manager). The service dept at TriCity said on May 5 2022 that "the repair would cost between $900-$1000, but that the parts might not be available for months." When I described the diagnostic device to the manager - while he was looking at our receipt - he confirmed that it was the same tool. This discussion with the manager took place 10 minutes after the owner of the used car lot where she bought this car fixed the problem in less than a minute using the same device TriCity Ford mechanics used, and he did it for FREE. After wasting about ten minutes of my life talking to the acting manager of the dealership, no refund was given nor offered from a business selling cars that cost tens of thousands of dollars. He even tried to blame-shift this on his service department, and I corrected him. "YOU are where the buck stops, you can refund this, and we are getting nowhere." And left. I won't be back. LET THIS BE A WARNING TO ANYONE FOOL ENOUGH TO ENTRUST THEIR FAMILY VEHICLE TO THIS BUSINESS.

Work was done properly and timely. Everyone was very professional. Prices was very reasonableread more

Took my car for a valve cover gasket replacement charged me 286 dollars for them to mess the job up…read morenot once but two times putting the spark plug tube seals in upside down both times making my car leak more oil than it was before I took it up there and ended up having to pay another mechanic to fix my car the same job they did cause I didn't want them touching my car again and now my car has no issues whatsoever after the other mechanic fixed it and they refuse to take any responsibility. The desk lady is very nice and I've took multiple vehicles to get tires done never had any problems so I didn't figure I'd have any this time but I was wrong. I'm very disappointed

Great.honest.very reliable. And worth the money very very reasonable. Things that were ask of him…read morewere fixed and did a great job.

From the owner: This business is special because it allows people to continue living their lives and not having to…read morechange their schedule for car maintenance, this company instead schedules with the customer and comes to the customer when their oil change or any other service is needed.

They get you in....and they get you out. The employees are some of the most respectful men I've…read moremet. Friendly and thorough. I have gone here for emission inspection and for coolant flush. I'm never disappointed and the prices are ridiculously affordable. There is NO place cheaper!

I only use this place to change my oil and rotate tires. Somehow they can never do both at the same…read moretime. I came back today since they couldn't rotate my tires last time. And now they can't even rotate my tires. Lift has been down 2 weeks now and they don't have a floor jack. At this point they should just close the doors smh

Jp saw me with a wheel about to come off stopped then took the time out of his day to help me in a…read moreemergency situation now I am back on the road with everything running smoothly

Met JP while he was working for a towing and recovery company. Since then he has been my auto…read morerepair guy. He has done everything for me from diagnosis to timing belt replacements. They have a quick response time, can have your car up and running the same day the appointment was set, and they come to you. Thanks JP and team!