Great folks to work with! Moe was very attentive and flexible. I've used them before and will…read morecontinue to use them. Great experience.

My compliant involves the tile installed in my home on 06Jun20. I have a cracked tile (1), when a…read morelaser art picture in a cheap frame with a glass cover, fell off the wall, about 5 feet (see pictures.) The tile is Ambiance 12x24 and appears to be a defective tile. It does not have the durability of porcelain tile. It is fragile and could break if someone dropped a mug or glass while standing up. I emailed Lone Star Flooring on 12Jul20 to replace the broken tile (1). Lone Star Flooring requires $125.00 for the labor alone.

They were quick to respond to my request for installing a quartz kitchen countertop and it is…read moreBEAUTIFUL!!!! I paid what was quoted despite the strangeness of my older home. They are precise and detailed orientated.

I hired Ava's Flooring, and they thought they did an amazing job. However, the noticed part of the…read morequarter round wasn't secured. I reached out to Luis who never responded before reaching out to the owner. He said he was sick, and Luis was busy. It's been 2 weeks since I reached out to them. I'm was even asked for a picture, which I sent. I guess they got their money, so customer care no longer matters.

Sam was incredible to work with. We needed some tile and cabinet work done and he managed the…read moreprocess seemlessly. Then later we needed glass shelves installed with some wood work as well and as always he came through without a hitch. He is definitely on my speed dial!

We had a laundry room and bathroom floor which needed tile. Sam responded quickly and came out the…read moresame day to give us an estimate. His installers all did an excellent job and showed up on time. We will be back when we remodeled the master bath. Excellent job for a fair price.

These guys are BAD! They came into my home to refinish/screen the wood floors throughout. I moved…read moremost of my furniture except about 4 large pieces which they said that they would move. They damaged the floor so bad when they were moving one of the pieces that the entryway and hallway were going to have to be completely sanded down to remove the divits and scratches. Then they told me that they were going to charge us an extra $400 to repair the damage that they caused. The owner is the problem...Don't do business with Hard Wood Creations! They do not stand behind their work and they use EXTORTION tactics. BAD BUSINESS! Take my word for it, you can do much better than this "company". They need to go to jail! KC of Houston, Texas.

BEWARE!!! DON'T USE THIS PLACE!…read more We hired this company because they "SAID" that they were good and that they would do this job quick. They told us to move all the furniture out but that they would move the large pieces. Today when they arrived at 9:15 they moved the large furniture (4 pieces). They severely damaged the hard wood. When we asked about it the owner told us that he was going to have to charge us $400 to sand down and repair the damage that they caused. We told him that was EXTORTION...He refused to repair the damage and then left the job and left us high and dry! All of our furniture has been moved out and our 5 cats are displaced while we try to find another company to come quickly to fix all this. WHAT A TERRIBLE COMPANY! WHO DOES THAT? On top of it all, He flipped me off as he was leaving.

We JUST had the entire upstairs carpet replaced in ONE day. And from the moment we walked into the…read morestore, the staff members were incredibly helpful and responsive. One week later, we have new carpet and it was much more affordable than we expected! Good job!!- lynda and Rob

No business card. Never get back to you. You have to call them for everything. What time do you…read moreopen.

After getting multiple quotes and talking with many different flooring companies, we decided to…read morefollow a recommendation from a friend to visit Mike at Floor Gallery. Turns out it was a great suggestion that enabled us to save money on floors and spend that planned money on new appliances in our new, 20-yr old house. We had our vinyl floors installed in 2018. Originally we were going to go with an engineered hardwood or laminate but due to dogs and potential water issues, Mike suggested we use a multilayered vinyl. It was a great suggestion. Although installation took a little longer than expected, we're in love with our floors and the price. We came back three years later in 2021 and had the rest of our carpet replaced with new carpet. The latest installers were VERY quick and did a great job. Again, price was exceptional.

I want to write a fair review, so I'll include all the pros and cons from our experience with floor…read moregallery. When we first came into the store, I loved the floor collections there. They have a lot to offer if you are as picky as me. Mike was great and helpful at assisting us with floor collections and brought 4 different samples to our house the next day for measurements. However, we didn't know that nightmare began after we signed the contract. We decided to go with vinyls for all upstairs floor. Mike told us that his team will start on the next Monday, latest the Tuesday. However, he NEVER called on Monday to update me on his team's schedule. So I had to call him and heard him saying " I was just about to call you". The team didn't show up on Monday, they came Tuesday morning around 8am. Things went well the first day, demo was fast. The second day, the team came around same time, but they slowed down a lot, and left the house an hour earlier compared to Tuesday. Same thing with the third day, they left one hour earlier and say they will come back to finish the rest on Friday. After they left and finished on Friday, floor looked nice at first. But then we started to find many detail problems. Up until this point, we NEVER hear anything from Mike to ask if we were satisfied with the work. Our floor was not level, and we could feel the bumps and floor was moving and making sounds. So we contacted Mike and had him and his worker to come in and talk about the problems. On the day, we had to reschedule, so I called Mike to reschedule. He said he will ask his guy first and call me back shorty. 3 HOURs later, I still DIDN'T hear anything from him, and our new appointment is in 30 mins. So I texted him with attitude of course ( it's been more than one time he supposed to update me, but he didn't!) Then Mike and the worker came to check the floor. And they told me " cuz our floor is CHEAP, so that's why it's not level!" And Mike was blaming on his worker in front of me saying that the worker didn't update him or me and decided on his own of what to do with our floor. We gave them permission to float our floor when necessary at the beginning and they decided not to use it and came back to tell me our floor is cheap! The team came back to fix the floor the following week. They just decided to float EVERYWHERE this time. I don't even know if that's necessary. They used a total of 15 bags of float. It took the team another 4 days to finish the floor and came back extra 2 times to fix the minor details and the side. We had not hear from Mike at all since he came and told me our house floor is cheap. And all he ever contacted us was to have his check! The quality of the floor is great, the work was not to our satisfaction, but the encountering experience with Mike was bad! And supposed to be 3 days of work( according to Mike), it took them 8 days to finish. I'm not going to say everyone have the experience like us, but just make sure if you decide to work with Mike, call him first and ask what is going on first, so you can plan your time as you needed. And make sure check on all the detail works.

I highly recommend Petra Flooring. The Petra team has a imbecile commitment to service and always…read moretreated me with the greatest of respect. Competitive prices, great advice and they hit deadlines! You will love working with them.

This email was sent twice in July and August. No response has been received…read more Mr. Wahbeh, Your company did my tile and wood floor installation in 2018. As you may recall, we made several complaints about the poor quality of work done. The grout was not applied properly and was streaking on the tile surface. The tile did not look clean and was smudged terribly. Leveling clips were not used, which caused our tile to be uneven. 12 x 24 tile is supposed t have leveling clips, but ours did not. We had over 40 loose tiles, many of which are cracked. Our tile professional is removing the tile and we discovered the following mistakes made. 1. The adhesive is not evenly applied. Tile of this size is supposed to be buttered on both sides to insure proper adhesion. See the attached photos. 2. No flexible substrate was used, even though we are on a pier and beam foundation. I was told that the backerboard would prevent movement when your company did the work. This was not correct; a flexible substrate should have been used according to tile professionals. 3. Flexible grout was not used. This is necessary with large format tile and specifically where installation is on pier and beam. The grout used was Fusion Pro which is specifically not to be used where there can be movement in the subfloor. Given the poor workmanship, we have now spent over $3,500 repairing and replacing tile. This is simply wrong on many fronts. I am hereby requesting reimbursement for $3,500 for our tile repair and replacement. I would like to hear from you by July 31st so that I can decide my next course of action. If you are unwilling to reimburse my cost of repairing the poor workmanship your company did, I will have to resort to a collection effort and advise others of our situation as appropriate.

Cody and his team are the BEST. Do not look for another flooring contractor. Cody communicates…read moreextremely professionally and backs up what he tells you. The team showed up on time and left on time each day and tidied up after themselves. I could not have been more pleased that the work was done on time and for the quote provided. Most importantly they treated my home like their own and the results were outstanding. I give Boardwalk Floors my highest recommendation.

Beautiful work and very knowledgeable when it comes to getting you exactly what you want!…read more If you have a vision, they can bring it to life. Would highly recommend.