I find the female owner to be rude and the prices to be high. I refuse to shop there and tell…read morepeople not to shop there. I will drive down to Home Depot whenever I need something. We are told to shop local, yet she does not seem to care about the community.

75% more expensive than Home Depot or Lowe's. I asked when I and my son were looking at Staples…read morepriced at $18.59 for a pack of 1000. I asked a person stocking the area why so expensive, the remark was "you pay for our services ". The comment should have been you pay for zero service at a 75/80% mark up. Then they laugh? We walked out went right to Home Depot and made the same purchase but the box contained not 1000 but 2500 for $4.98. That's right more than double for 1/4 of the price. This place Ace is expensive everyone knows it, it's just close. I'm going to be like so many here in Pecan Grove and just stop purchasing there. Like they say "Ace is place with MOST expensive hardware man"..... Nice job to the fella who was so helpful today with the chuckle and the comment you pay for our service, no longer will we pay.

The store is always stocked There restrooms are cleaned…read moreThey have carts available that actually work This place is always packed. The only reason why they are getting 4 stars is because they never have workers available. The workers that are here they are usually on their phone, or chitchatting somewhere all the way in the back by the wood or back aisles to avoid actual customers.

I had one of the worst customer service experiences I've ever had at Lowe's. The garden manager (…read moreChristian Ethan Gallardo ) was incredibly rude and unprofessional. Every time I tried to explain my concern, he repeatedly told me he "didn't care" about what I had to say and refused to help me in any way. As a customer, I expect to be treated with basic respect, even if an issue can't be resolved immediately. Instead, I felt dismissed, ignored, and completely disrespected. A manager should be setting an example for their team, not treating customers this way. I hope Lowe's addresses this type of behavior because no customer should have to deal with such poor service. Based on this experience, I will think twice before shopping at this location again.

So slow get off the phone and help customers 2nd time I came and there is a line and the team is…read morenot moving fast enough

Manager yelled at me and told me to leave the store and take my business elsewhere and never come…read moreback.. I got a low price item and it did not work. I could not get a refund or exchanged. I had the receipt and was only a few days old. Dont support a place that don't honor there warranty or quality of there tools. They talk big on cheap tools with good warranty but when it comes to exchange or returns they Will honor it and you will lose time and money on what you buy.

We shop often at Home Depot in Indianapolis and find their selection above average. This Home Depot…read morehas the standard Home Depot layout and carries items most home centers carry. We were pleasantly surprised at the decent amount of lumber in stock considering it was only a week out from Hurricane Harvey. During the multiple visits we made in a week we notice new shipments arriving daily. Hats off for quick response time. However, we were disappointed when we ask three different employees where several basic things were and even after looking on their computers couldn't tell us. So off we went in search and found, and loaded, before the employee came back to find us. I do have to say the one gentleman didn't just give up and followed through. On most any given day, the majority of the employees we've encountered are very knowledgeable about their departments, especially the paint department. I find the store is convenient to my Mother's home, the items we've purchased has been quality items and I love wandering around home improvement stores getting ideas for future projects.

let me tell you what happened to me in this store. i have done business with many home depot's…read morearound the country. on may 14 2026. i order a milwaukee weedeater extension tool for my attachments. they tell me about 2 weeks they will call me. fine anyway i went and checked on store some days and it didnt come, so by end of the month when the tool came i went to pick up the tool but they tell me that they sold my told to someone else i say what that tool has my name how can you sale itthey order it aging and wait again 2 more weeks until i tell them to go hell got my back went to ac wardwere in rosenberg order it on friday and got it on tuesday mid day. thats the difference in company buisnes home depot has not costumer service at all they dont know it, i just like to shred my crazy story so next time. please dont do business with home depot ordering stuff. little stores care about the working class.

Service is terrible, everyone is incredibly SLOW, and nobody communicates!!! What was a quick 10-15…read moreminute stop turned into being there for 45 minutes... best to go on a day when you don't have anything to do but waste time!

service was rather poor or less. Equipment repair not performed, I think that the performance of…read morethe blower was worse after I paid repair fee. customer service lack kindness reason to go someplace else to fix this issue. Hope this review is useful for someone else.