Poor customer service every month for the last few months. Manager Alicia and staff have been…read morerude, unprofessional, and unhelpful. The security gate was constantly left open, which made me feel unsafe about storing my property there. Communication has been terrible, and customer concerns are not handled fairly or respectfully. Very disappointing experience overall.

***Initial review just after moving in 4 months ago…read more A day ago I put in a reservation to move the contents of one of my storages to a bigger unit and in the same day I went to get things moving and found it to not be up to my standards. A day later I came across GoStoreIt which was a lot closer to another storage of mine as well as close proximity to a store I have a habit of impulse buying from and crossed my fingers hoping this would be the one. From the 5 stars I gave it the cat is probably out the bag that I went with the location. I always prefer a location where someone lives on property, as well as security cameras for added security. The team on site offered me the best customer service I could ask for in a time where customer service has truly been lacking. Thank you for the effortless transitions at the start of my day! If you guys ever see this remember "Happy Shopping!" ***Update June 10th, 2003 Unfortunately, things aren't as great as I would like them to be. First let me say that all that I'm going through is due to me not paying my bill on time. I planned to stop by Saturday to inquire about an additional unit or to swap out my smaller one for a larger one but I would like it in the same building so I could then move another unit that I have at another place to this storage and have all my stored items at one location. It's the 10th I'm running in the office to apologize for the hassle and see if I could possibly get a unit and pay the bill. I walk up to the door, and it's locked. It's dark so I figure I'll go attempt to use my entrance code on the gate and locate the employees on the property someplace. Since I'm late the code directs me to see the manager, which is impossible with no one being inside. There is a letter on the door that tells you they will be closed Sundays and Thursday's as well as a clock saying they will be back at 8:30 well it's 11:30 so that time has come and gone and I figure the clock was set to that time Friday evening after they closed because Saturday is the only time that they open at 8:30. I go online and make the payment thinking it may give me access to my storage but no luck so I call customer service who sees that I am current and states she is sending a notification to the management team who will reach out to me. I ask questions to give me some type of idea of when I'm going to have access to my unit and I'm only met with a response that "I don't know I'm not at that site" and a response like that just tells me that this person isn't trying at all to help me so I ask more direct questions to see if it's customary to add locks on storage units when the bill isn't paid because at this point I'm not sure if my unit has a lock because I've never been at this point and again I'm met with the I'm not at the site answer. Then I asked about there being locks on my unit and now she said yes so, I ask why she couldn't just say that when I asked instead of saying she isn't at the site, or that she isn't aware of what the customary procedure is? So, I begin to speak and the customer service agent beings into this scripted speech and I angrily ask if she would not talk over me while I'm talking. She tells me she is hanging up now and does so. I call back again enter the info at the prompt and once connected I'm instantly hung up on.

After being a loyal customer for over five years, pricing started to get out of hand…read more When I notified the manager that I need to tap out because of the increase of almost $70 a month, he just told me to leave. No negotiating, no let me check with corporate, no nothing. Storage Rentals of America is not loyal to their customers, plain and simple. And on top of it, the new manager, a young white male was just an idiot. No management skills, and did not care whether I stayed or left. Now I see a new storage center opened around the corner with reasonable prices and caring management, so this SROA place can go bankrupt if all I care. For those of you looking to rent a storage init, there are many other great choices in Simsbury and surrounding areas. Until SROA changes, I would avoid this place like the plague. And you big management I'd love to see you reach out to me, and give me a deal of deals to come back. If not, we know you just don't care. This place was so much better when it was independently owned. Corporations have a tendency to ruin everything. Oh, by the way corporate... I was unit 103

Same issue as so many others. Huge rate hikes, about $100 dollars in the last year. I would…read moredefinitely find somewhere else.

The storage space was on the ground level and easily accessible with a 16 foot truck (or larger)…read more It was clean and not very hot despite the weather. Overall the facility was well maintained and secure. Office staff were extremely helpful and the manager went out of her way to accommodate my requests.

From the owner: Additional Attic Public Storage is a family owned & operated Self Storage facility created to meet…read moreyour needs. We have easy access drive-up storage units as well as indoor climate controlled storage units. Besides storage units, we are also a UPS Authorized Shipping Outlet, offer document shredding and carry a full line of Moving & Shipping Boxes and Packing Supplies. Why go elsewhere? Stay local, in Southwick to receive the best customer service!