Avon Self Storage is a very well maintained facility. The units are well cared for, secure with…read morecoded access. Hutch and his staff are very friendly and helpful. We have been using the facility for over three years now and are very happy with our choice!

RODENTS and RODENT FECES…read more I rented a unit from Avon Self Storage for more than 10 years while I was living abroad. When I returned in November, 2016, I discovered RODENT FECES in nearly all of my personal effects (sofa, furniture, clothing, etc.). The owner will no doubt suggest that this was unique to my unit, but I had the opportunity to inspect other units at the same location and my unit is by no means an exception! To the best of my knowledge, there is NO perimeter rodent control and NO rodent traps or poison in the buildings. Most professional storage facilities use either or both methods to ensure the protection of their clients' property. The only solution the owner offered was to set traps inside my unit in the future if I notified him of a rodent issue. That's a bit odd - what is the benefit of setting traps in a storage unit once rodents have already infested it? Thousands of dollars of furniture and personal effects now need to be replaced or professionally cleaned. The only compensation the owner provided was 1 month's rent deducted from my final bill. That's a bit cheeky. He is well aware that he has a rodent infestation problem, the large sum of money I have paid him over 10 years and the damage that was done due to the rodent infestation. My suggestion - find a rental unit at a facility that either has active rodent control (perimeter and in each building) or a facility that is entirely sealed in a multi-story building. These facilities may charge more, but at least you have the peace of mind that your property will not be contaminated with rodent feces.

I sold my house in Burlington in October 2021 and have been using the storage units in Avon since…read morethat time. The units are dry, clean and easily accessible. Both managers Jen and Dave have gone above and beyond to satisfy every request that I have asked of them. I would highly recommend contacting ESS in Avon for all of your storage needs.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 190 Old Farms Rd is no exception. Our Avon storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Arch Rd and Country Club Rd, we're trusted by neighbors in Canton, Unionville, Weatogue, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

I have used this place for several years. They have more recently increasing their prices on a…read moreregular basis. So that is motivation to get my things out of there ! I do not enjoy being taken advantage of!

The price gouging is absolutely insane. Had stuff in storage here for 2 years, the first manger…read moreassured that our price would be locked in. When the price went up and we called, we were told that manager no longer works there and he lied to us. Rather than apologizing and taking accountability for a manager that THEY chose to hire, they pretty much said kick rocks‍ price has risen at least 2x if not 3x in the 2 years storing stuff there. Facility really isn't maintained all that well either. Quality has only gone down as the price just keeps going up.

Yelp needs a zero star option for a place like this. The woman working there was nasty, rude and…read morecompletely lacking in any customer service skills. I made a reservation on line at this location because it was the closest to me and I could rent a storage there but the reservation was somehow changed to another UHaul dealer nearly 10 miles further away, at $.99 a mile that's almost $20 I am payments for no reason. The other location in Plainville was great but I am now paying more for no reason and I had to listen to this horrible woman tell me over and over again how wrong I was even though the email from UHaul clearly showed the reservation at that location. This is the first negative UHaul experience I have ever had after atleast a dozen time renting so I have to assume it is this location and more so this rude woman and not UHaul itself. Avoid this location at all costs. They lost my rental business on the truck and the self storage unit because of their rude and nasty attitude that I and no one else should have to endure. Give a call to Brian or Amber at UHaul in Plainville and they'll take good care of you like they did for me.

Very nice people to deal with. Rented a cargo van that was very clean and new. Costs were up…read morefront. No surprises. Very nice to deal with. Storage area extremely clean. Very pleased.

Poor customer service every month for the last few months. Manager Alicia and staff have been…read morerude, unprofessional, and unhelpful. The security gate was constantly left open, which made me feel unsafe about storing my property there. Communication has been terrible, and customer concerns are not handled fairly or respectfully. Very disappointing experience overall.

***Initial review just after moving in 4 months ago…read more A day ago I put in a reservation to move the contents of one of my storages to a bigger unit and in the same day I went to get things moving and found it to not be up to my standards. A day later I came across GoStoreIt which was a lot closer to another storage of mine as well as close proximity to a store I have a habit of impulse buying from and crossed my fingers hoping this would be the one. From the 5 stars I gave it the cat is probably out the bag that I went with the location. I always prefer a location where someone lives on property, as well as security cameras for added security. The team on site offered me the best customer service I could ask for in a time where customer service has truly been lacking. Thank you for the effortless transitions at the start of my day! If you guys ever see this remember "Happy Shopping!" ***Update June 10th, 2003 Unfortunately, things aren't as great as I would like them to be. First let me say that all that I'm going through is due to me not paying my bill on time. I planned to stop by Saturday to inquire about an additional unit or to swap out my smaller one for a larger one but I would like it in the same building so I could then move another unit that I have at another place to this storage and have all my stored items at one location. It's the 10th I'm running in the office to apologize for the hassle and see if I could possibly get a unit and pay the bill. I walk up to the door, and it's locked. It's dark so I figure I'll go attempt to use my entrance code on the gate and locate the employees on the property someplace. Since I'm late the code directs me to see the manager, which is impossible with no one being inside. There is a letter on the door that tells you they will be closed Sundays and Thursday's as well as a clock saying they will be back at 8:30 well it's 11:30 so that time has come and gone and I figure the clock was set to that time Friday evening after they closed because Saturday is the only time that they open at 8:30. I go online and make the payment thinking it may give me access to my storage but no luck so I call customer service who sees that I am current and states she is sending a notification to the management team who will reach out to me. I ask questions to give me some type of idea of when I'm going to have access to my unit and I'm only met with a response that "I don't know I'm not at that site" and a response like that just tells me that this person isn't trying at all to help me so I ask more direct questions to see if it's customary to add locks on storage units when the bill isn't paid because at this point I'm not sure if my unit has a lock because I've never been at this point and again I'm met with the I'm not at the site answer. Then I asked about there being locks on my unit and now she said yes so, I ask why she couldn't just say that when I asked instead of saying she isn't at the site, or that she isn't aware of what the customary procedure is? So, I begin to speak and the customer service agent beings into this scripted speech and I angrily ask if she would not talk over me while I'm talking. She tells me she is hanging up now and does so. I call back again enter the info at the prompt and once connected I'm instantly hung up on.

Randomly closed during posted hours. A real annoyance when you've driven from far away.read more

My last three experiences were very disappointing, with inept, rude and incompetent sales help…read more Although I called in advance to double-check on supply availability and service, (to avoid a wasted trip out) upon arrival I was told that they did NOT have what I'd previously called to confirm and needed. On my second trip, I was told to come back because the manager was not on the premises. (Why they were unable to use the phone and call for assistance is still a mystery.) On my final trip, the saleswoman once again informed me that the manager was not on the premises also letting me know she did not know how to do the transaction required, and became defensive and belligerent... It was a simple return. Why would a manager leave someone in charge who was so obviously unqualified to do the job? Three negative experiences were more than enough to convince me to find an alternative shipper and supplier.

The 4 person crew who helped me with a complicated three part move did a most excellent job…read more Great attitude, skill and well organized. I highly recommend Two Brothers Moving!

Moving day can be stressful and not having a well planned estimate will cause issues…read more We were quoted $1,300 - $1500 for two men and a half day. We were asked to send pictures of all our items so they can fine-tune the estimate and make sure they are properly prepared to meet the customers' needs. We followed their request and sent pictures of EVERY item to be moved. Subsequent to sending the pictures the estimator said that after reviewing the photos he would like to add an additional man and increase the time based on his review of the photos. Their proposal was increased slightly ($1,500 - $1,700) (we had no issues with the request), and we awaited their arrival on moving day. Moving day came the workers on the truck were very nice. However mid-way through moving things went south fast. The workers broke an expensive glass bar cart and called to inform their home office. The original estimator then called to say we had more stuff than anticipated and the truck was full. The stuff was exactly what was in the one dozen photos sent two weeks prior to the move. These photos contained all the furniture and all of boxes that we had packed for the move. He then proceeded to state that we "didn't inform them there were boxes to move" (a complete lie). We calmly said two of the pictures sent to you (which the workers on site actually had on their cell phones) have a stack of boxes in the family room and another from the garage. He said well, "people move their boxes themselves sometimes'". Our response was simply questioning why we would have sent the pictures, at their request, if we intended to move them on our own. After arriving at 11:05 and deciding they were done at 5:30 sharp, the movers left over 20% of the remaining contents. They said they needed to move what they have in the truck and "they would come back the next day", but we would be getting another quote for the remaining move. When I questioned the additional quote the gentleman from the home office then revised it talk track to say he would not be able to insure he could come back tomorrow (Saturday, knowing the house was being sold) and stated and he would do it in 3 days (past the date of the house being sold) but the quote had to be signed to get on a possible schedule. He carried on saying "couldn't disrupt his clients already on tomorrows schedule". I guess its OK to disrupt a client by leaving 20% of the job behind. His quote for completing the move arrived the next day and the move would now be almost double the original price! Needless to say we quickly found an honest and reputable company for less than 1/2 of the additional quote from Two Movers. Two days later they sent a final bill for $800.00 more than his revised estimate, bringing the total moving cost to more than twice their original estimated when added to the additional mover we had to hire. We informed them of their error in number of hours billed, and reminded them they didn't complete the job, and that they broke the bar cart. Their response was that the bar cart isn't covered as they were not specifically informed of it in the move list, but they would give me $50.00 for it even though it was included in the pictures we had sent which prompted them to increase the original estimate. They said any items not specifically "written" on the contact were not their liability! The reality is they received pictures of all the items being moved, they double checked those photos well enough to increase the estimate to include an additional man. While we hope for a fair resolution that accurately accounts for actual hours worked and the damage to the property they caused, we have so far not heard back from them revising their billing or received any apology for the distasteful experience Update : The owner called apologized for the stress and miscommunications and we settled on a fair amount for the work they did The owner was very nice and concerned about our experience and perception of his office staff because it's not what the majority of his customers experience according to him My advice ask a lot of questions and list as many of your bigger or more expensive/delicate items upfront so you can openly discuss how they will be handled. Ask about travel timing billing and supplemental insurance for your property