I called on Wednesday about an early checkin and was Told to…read morecall back on Saturday morning at 8a. On Saturday I called and spoke with Dominique and she said to call back at 11am. We had a wedding at 1p and needed a Place to change. At 11 I called and Dominique said she was waiting on housekeeping and she took my number. At 11:30 she called me back and said she had a room for us. We arrived at 11:40 and we able to get ready and make the 1p wedding. Dominique provided outstanding customer service and went above and beyond what I expected. I don't usually get this type of service in this current environment. She was outstanding, kind, compassionate to our dilemma and knocked it out of the park. This is exactly the type of person that you want to represent your business. Dominque gets FIVE Stars!! Side note we loved our room and the hotel and will look again to stay with your brand

This place was everything that you read on here!…read more We came for a soccer tournament and I was pleased to find that we had a fridge a freezer microwave a sink (in addition to the bathroom sink) The bed was incredibly comfortable with a pull out bed from the couch and a curtain that went in between Lots of space and everything was clean and well cared for including the workout area Pool was a little small but hey, they had one! Staff is also very helpful and understanding when I used the wrong credit card and had to switch things around Outdoor areas to sit and talk as well Could not be happy about my stay !

The check in was quick and easy The only issue was minimal…read morewater pressure and water for shower Luke warm at best

This place was filthy! Nobody was at the front desk. Took five minutes just to get my room. The…read moreroom was small and dirty. One of the lights flickered while turning it on. The pillows, bed, and chairs were rock solid. The telephone didn't work. And someone tried getting into our room. They slid the bill under our door instead of waiting till we were up.charged us $5.00 for a drink that was supposed to be $2.00 will not be coming back to this place! Cracks in the walls hole in the carpet no carpet on the stairs and the stairs were small elevator wasn't working the whole time we were their the food was nasty just. Ew...

This venue is wonderful. It has a very vintage and glam feel to it. We held my daughter's bridal…read moreshower there. You don't need to decorate very much as this venue has a lot of character already. The prep kitchen was great with plenty of space and supplies. I highly recommend it.

I just hosted here today for the first time. What a FANTASTIC venue!! So elegant and everything…read moreand more thanyou would expect in a venue! I will definitely host any of my other events there! Thank, Bill!

This is our favorite hotel to stay in when in Holland (besides the Fairfield Inn about 7 minutes…read moreaway). Love this location! It is more towards the Hope College end but the Main Street is so walkable that it is fine! They do have parking (just get a pass from the front desk), otherwise they do have a garage. They have a great little fitness center and their pool is a decent size. They also have a indoor/outdoor hot tub which is fun when it's snowing!!! It's kiddie corner to New Holland Brewing and several restaurants and bars and of course shopping!! They do have a little cafe. The morning is quite busy but the food is quite good! There is a sports bar attached that we have never visited but it's always busy! The staff is always extremely helpful and friendly. We love this location and always recommend it to anyone visiting Holland!!

Great hotel in the heart of downtown Holland. Very clean and well maintained. Staff are friendly…read moreand knowledgeable. One of my favorite places to stay.

I leave 5 stars for the STAFF and 1 star for the GM My…read moreinteractions with the GM were not pleasant, she is not approachable, sits around smoking outside. If you have a question for her she will look at you as if you are bothering her The staff on the other hand are very helpful. Particularly a lady named Terri and a new lady at night on graveyard. The lady at night on Graveyard made our night and was very helpful. We were on a family trip that went south and at 1AM she got us a room and took care of us. Terri was very on point with anything we needed and was very helpful. Carried a good conversation and suggested nice places to see and visit in the area. That was helpful because we are from California. The GM can learn something about customer service from her team. Im not sure how she was put in charge. Im not sure how the company has someone like that leading a team. I travel for work and thats the worst GM i have met. Word of advice, even the small interactions matter. Especially in customer service I was in room 222 from July 1st to 7th Thank you Terri and the Nice lady at night

I really loved this new hotel. Very new, modern, and spotlessly clean…read more My room was large, well arranged, and the bed was very comfortable. I really appreciated that the room had good lighting. I travel for work and often work in my hotel room. This room had good lighting, and plenty of outlets and USB ports. The front desk employees were very friendly and helpful. This hotel is very conveniently located to many restaurants and options for shopping. I will definitely stay here again when I am working in the Grand Rapids area.

Stay Away From This Place!!!!! Bed bugs. Grand Rapids is known to have a problem and this place…read morehas them. It took me two weeks to recover from multiple bites.

Just a place to lay your head... no big quirks!…read more We stayed overnight at this hotel for a wedding. Can't complain as we didn't pay for the place, but I was gonna recommend the place. I would look at a different hotel somewhere else. The room was nice and we had no problems with our room, his small mini fridge in the room with the coffee maker was decent for storing our food purchased at the local grocery store. it's weird because during the week they use nice plastic plates when serving breakfast but switched over to paper plates and Styrofoam on the weekends. They're also wasn't very good quality food on the weekend like there was on the Friday that we were there. It was a complete 180 on the breakfast offerings on the weekend versus the weekdays. we were a little bummed. The pool wasn't heated, and there was no hot tub to kick back and relax and enjoy my time there. However, the shower in the pool area was warm enough to have visions and thoughts of a nice hot tub in the pool area. I didn't really have much of a problem at this hotel, other than everything was very lackluster. We didn't stay in the room very long and only were there to sleep at night. However, on our last day. One of the staff here came out of the back room in the from desk area wearing an Arabic/Islamic Ha-jib. My PTSD immediately kicked in from my time I served over an Iraq and the experience was very triggering for me. I briefly feared for my life without my AR-16 in my hands. It was probably a good thing the experience happened at the last part of our visit during checkout because I was always looking over my shoulder from there on out. Overall, if you're working at the hospital across the way, it's a perfect place to stay. Otherwise it's kind of mediocre best for the price you pay you better off staying somewhere else they don't even have a Jacuzzi at this location. Find something better... unless it's just a place to lay your head!

Still no drapes and not enough towels. However, when we called to tell them about the towels, they…read morequickly brought over a big fresh bundle. We bought black tarp from Meijer and strung up over the windows in order to get a little sleep in the morning once the sun came up. Overall, good location and friendly staff. No updates i.e. still worn.

Grand Haven is the 21st century's version of Mayberry. Sitting on the shores of Lake Michigan,…read morethese people knew how to use their massive body of water to their advantage (unlike the folks in Niagara Falls, New York). It was instantly clear why it had been a challenge to find two nights lodging here...this was THE place in Michigan to be for the summer. Generations of families have been flocking here for years to spend a good portion of their summer. My persistant investigating for accommodations paid off...I discovered a gem in Serendipity Resort. (A sure sign that my daughter had acclimated to hostels was her non-chalant reply to my announcement that this place came with a pool..."Is it a blow up pool?" Nope! No beer-guzzling boyman-filled blow up pool this time...but, an "exotic lagoon-shaped pool" complete with a hammock on which I owned for at least 3 hours of our stay here!) Serendipity Resort is a clustering of cottages just a couple blocks off "Main Street, USA". We stayed in Suite L5 in the Lillie House, a quaint three-story grey and white clapboard house. We were warmly welcomed by the owner and a her happy college student crew. After we lugged our way-too-heavy bags up two levels of creaky wooden stairs to the top floor, we ducked into our room. My smile instantly disappeared...I was disappointed. Why must we only stay two nights here??? It felt like we had just climbed into a boat...(except, thank God, it wasn't moving). Every vertical wall and slanted ceiling was lined with richly stained wood planks. It was adorable! Compact, but loaded with charm...in addition to two twin beds, a TV, a quiet reading (or napping) nook, a tiny updated bathroom, and a functional boat-sized kitchen. The staff here was so friendly, they helped me do laundry and didn't charge me a penny. Definitely the place to come for old fashioned small town charm. All for a very reasonable price. Other than our short stay, I was only disappointed we never saw Opie.

We decided to try the SpringHill Suites this time while in town visiting our son, daughter in law…read moreand 15 month old granddaughter. Our granddaughter is in early pool swimming / safety classes and having an indoor pool was top of our list this time to experience the excitement of her pool time. The hotel is clean and well designed. We were not the only family staying her as it was also the pick of several families for travel baseball (about avg age of 8 years). The staff here is friendly and very welcoming. They work hard to make the customer not just feel welcomed, but in creating a sense of warmth. The rooms are suites and worked well while I was able to get some work in at the room desk while the husband slept. I went down to grab breakfast for us. Eggs, sausage, and biscuits and gravy as well as some yogurt. They also offer cereal and waffles and of course juice and coffee along with toast, bagels and some fruit (bananas and apples). It was simple yet hit the spot. The bed is comfortable and they provide extra blanket (light Comforter) that was perfect to cozy up under. I think my favorite feature is the outside fire pit in the evening. We grabbed a drink, sat by the fire and relaxed together into our evening. We will be back. Great atmosphere for the price.

Here for work and always stay at a Marriott property. Usually love a Spring Hill Suites but this…read moreone definitely did NOT deliver. I did online check in but stopped by the desk for a key. Normally there's a little welcome for gold members - a bottle of water, a snack, a recognition - but not here. I did notice a cart full of little gift bags, but didn't ask. I requested for daily service of my room. Upon my return back to my room the first night it was not serviced. I went to the front desk and asked for help. They told me that housekeeping had left for the day. I requested coffee and towels be delivered and then left for dinner. When I got back to my room I saw the towels on the sofa and assumed everything was fine. The next morning I found 4 pods of decaf coffee had been left - no cup to brew it in, no condiments, essentially - no coffee. While at the desk I also asked for ideas for dinner that would be local and not chain food. Both agents were unable to offer much of anything - one said she had kids and eats McDonalds. Another guest told me of a few options. Then one agent went to the back and came back with a list of someone's favorites that was like 40 listings. I could use Yelp! or some other online tool, but I regularly count on the front desk to get a real idea of local food options from someone who really knows. They were just unprepared here. I went down to the pantry to grab a snack. Almost every shelf was empty. There were like 2 rice krispy treats on the whole wall. I felt like the place was closing up. The breakfast had the standard offerings, but somehow they were able to make it unappealing. The plate of cheese and meat had 3 pieces of cheese and 3 pieces of ham - all dried out and crunchy on the edges no one replenishing - so no biscuits and no bacon. The hard boiled eggs were never rinsed off and tasted like plastic. Could have asked for something if I ever saw someone, but didn't. The last thing was on my way out when there was a sign and a bell to ring for assistance. It's just not what is expected anymore. I don't remember the last time I walked in a hotel (before this) and didn't have an agent at the desk. When I return to Grand Rapids for work again, I won't be staying at this property.

Drove 4 hours with a booked hotel at this place and we get there and they tell us that we can not…read morestay because we are not 21 when on the website it said 18 and they took a picture of my id to prove I was 18. Now I'm stranded 4 hours away from my home with on a 4 day trip with nowhere to stay.

First room hadn't been cleaned. Next room, which we were stuck with, only had one king bed and our…read morereservation was for 2 king beds. Outlets on the desk didn't work. Shower water handle wasn't secured and fell off. Outlet for the coffee pot was weak and afraid it was going to push into the wall plugging in the coffee pot. Barely close the door to get in the toilet. It was just an UGH experience.

I loved this Hilton hotel. The location was perfect. We were seeing a concert at the amphitheater…read more It was an 8 minute walk. Also nearby downtown restaurants & shops. 2 restaurants on site were great too. We had breakfast at Portico both mornings of our stay. Our room was spacious, welcoming, comfortable, clean, and quiet. The shower was hot & spacious. The mirror was backlit and perfect for doing makeup & hair. The staff were friendly & helpful. Definitely staying here next time I'm in Grand Rapids.

King bed was comfortable. Bathroom was clean and modern, nice lighting. Room was clean…read more Front desk people were friendly and helpful. Parking garage was close by. Unless you had valet service, you need to exit the building and walk outside to get to the parking garage. It was a short walk to the concert venue from this hotel. I recommend this hotel and apparently other people do too. One of the previous night's opening band was staying at the hotel and we saw them the next morning at the restaurant inside the hotel. I also recommend the breakfast and lunch restaurant on the first floor.