We loved our stay. Staff was welcoming and willing to help with anything we needed. Rooms were…read moreclean and spacious. We brought our dog and the area was perfect for having him with us. There are sidewalks surrounding the building that made it perfect for walking and getting some energy out. Will definitely be staying here the next time we're back in the Grand Rapids area.

This place was everything that you read on here!…read more We came for a soccer tournament and I was pleased to find that we had a fridge a freezer microwave a sink (in addition to the bathroom sink) The bed was incredibly comfortable with a pull out bed from the couch and a curtain that went in between Lots of space and everything was clean and well cared for including the workout area Pool was a little small but hey, they had one! Staff is also very helpful and understanding when I used the wrong credit card and had to switch things around Outdoor areas to sit and talk as well Could not be happy about my stay !

The check in was quick and easy The only issue was minimal…read morewater pressure and water for shower Luke warm at best

This place was filthy! Nobody was at the front desk. Took five minutes just to get my room. The…read moreroom was small and dirty. One of the lights flickered while turning it on. The pillows, bed, and chairs were rock solid. The telephone didn't work. And someone tried getting into our room. They slid the bill under our door instead of waiting till we were up.charged us $5.00 for a drink that was supposed to be $2.00 will not be coming back to this place! Cracks in the walls hole in the carpet no carpet on the stairs and the stairs were small elevator wasn't working the whole time we were their the food was nasty just. Ew...

This venue is wonderful. It has a very vintage and glam feel to it. We held my daughter's bridal…read moreshower there. You don't need to decorate very much as this venue has a lot of character already. The prep kitchen was great with plenty of space and supplies. I highly recommend it.

I just hosted here today for the first time. What a FANTASTIC venue!! So elegant and everything…read moreand more thanyou would expect in a venue! I will definitely host any of my other events there! Thank, Bill!

Great hotel in the heart of downtown Holland. Very clean and well maintained. Staff are friendly…read moreand knowledgeable. One of my favorite places to stay.

Good and bad. Very clean. Front desk very nice. Extremely overpriced which I assume is because of…read moreTulip Time. $700 a night is ridiculous. The whirlpool was broken. The tv in our room wouldn't turn on. Parking lot as full but garage parking across the street was nice.

I leave 5 stars for the STAFF and 1 star for the GM My…read moreinteractions with the GM were not pleasant, she is not approachable, sits around smoking outside. If you have a question for her she will look at you as if you are bothering her The staff on the other hand are very helpful. Particularly a lady named Terri and a new lady at night on graveyard. The lady at night on Graveyard made our night and was very helpful. We were on a family trip that went south and at 1AM she got us a room and took care of us. Terri was very on point with anything we needed and was very helpful. Carried a good conversation and suggested nice places to see and visit in the area. That was helpful because we are from California. The GM can learn something about customer service from her team. Im not sure how she was put in charge. Im not sure how the company has someone like that leading a team. I travel for work and thats the worst GM i have met. Word of advice, even the small interactions matter. Especially in customer service I was in room 222 from July 1st to 7th Thank you Terri and the Nice lady at night

I really loved this new hotel. Very new, modern, and spotlessly clean…read more My room was large, well arranged, and the bed was very comfortable. I really appreciated that the room had good lighting. I travel for work and often work in my hotel room. This room had good lighting, and plenty of outlets and USB ports. The front desk employees were very friendly and helpful. This hotel is very conveniently located to many restaurants and options for shopping. I will definitely stay here again when I am working in the Grand Rapids area.

Went down for breakfast at 8:30 to just grab a drink and a donut or something. When I got down…read morethere to find what they had to offer there were no plates and no cups for consumers to use, even though they were actively stocking the food at the time. I waited ten minutes to see if it was rectified and nothing happened. Ridiculous to see so many people milling about with no food or using their hands.

Just a place to lay your head... no big quirks!…read more We stayed overnight at this hotel for a wedding. Can't complain as we didn't pay for the place, but I was gonna recommend the place. I would look at a different hotel somewhere else. The room was nice and we had no problems with our room, his small mini fridge in the room with the coffee maker was decent for storing our food purchased at the local grocery store. it's weird because during the week they use nice plastic plates when serving breakfast but switched over to paper plates and Styrofoam on the weekends. They're also wasn't very good quality food on the weekend like there was on the Friday that we were there. It was a complete 180 on the breakfast offerings on the weekend versus the weekdays. we were a little bummed. The pool wasn't heated, and there was no hot tub to kick back and relax and enjoy my time there. However, the shower in the pool area was warm enough to have visions and thoughts of a nice hot tub in the pool area. I didn't really have much of a problem at this hotel, other than everything was very lackluster. We didn't stay in the room very long and only were there to sleep at night. However, on our last day. One of the staff here came out of the back room in the from desk area wearing an Arabic/Islamic Ha-jib. My PTSD immediately kicked in from my time I served over an Iraq and the experience was very triggering for me. I briefly feared for my life without my AR-16 in my hands. It was probably a good thing the experience happened at the last part of our visit during checkout because I was always looking over my shoulder from there on out. Overall, if you're working at the hospital across the way, it's a perfect place to stay. Otherwise it's kind of mediocre best for the price you pay you better off staying somewhere else they don't even have a Jacuzzi at this location. Find something better... unless it's just a place to lay your head!

Still no drapes and not enough towels. However, when we called to tell them about the towels, they…read morequickly brought over a big fresh bundle. We bought black tarp from Meijer and strung up over the windows in order to get a little sleep in the morning once the sun came up. Overall, good location and friendly staff. No updates i.e. still worn.

No need to read any other reviews. Don't waste your time with this place. It is awful and…read moreoverpriced for what it is. My husband booked Tusken House #1 for several days when he couldn't find anything else in the area. There is a reason this was the only room left in town. We arrived after 11 PM as we took our time coming up and stopped at various towns along our trip from Illinois. The door was unlocked (as expected), all the lights were on, and our last name was written on the white board. I really didn't like that part due to safety. Nobody needs to know our last name and what is there to stop anyone from the street who knows the operations from entering and taking one of the two keys left inside? The "cottage room" had the smallest bathroom ever, right off the kitchen. There is no way two people can get ready at the same time. The curtains were wide open and were a complete joke. They were sheer, so everyone could see in while the lights were on. Not so much a big deal until we needed to get changed for bed, or dressed in the morning. The only two places to do that with privacy were the large closet, which was bigger than the bathroom, and the miniature bathroom, that is so small my 6th grader even had to dress in the shower. The main room had a chair that was filthy and it had a stain left from someone who needed a shower who instead sat on it naked. I'd leave it to your imagination, but I took pictures to post as proof. The futon was in worse condition than the one I had in my college days, but the main room was the only room with a window A/C unit and a ceiling fan, so that's where I slept. While some rooms on the website show ceiling fans above the beds, this is purposefully cropped because the bedroom was beyond stuffy on a hot, sticky summer night. My husband slept in one bed and my son in the other. They slept with the door open in hopes of getting the air to circulate into the bedroom, but it wasn't a large enough window unit for two rooms. Additionally, because this is an old house, the electricity should have been updated. Instead, there were multiple extension cords for the window unit and lamps. In the bedroom there even more extension cords for the lamps and clock, and no place to plug in a charger. It amazes me that this place hasn't had an electrical fire. It was actually quite worrisome. The kitchen had a coffee machine and I finally found coffee in the cabinet, but there were no coffee mugs. The toiletries included body soap and shampoo. No conditioner. They said they don't supply conditioner. What? I found that our when we had to call for a hair dryer that didn't exist either. The reviews all over the internet about this place rave about the pool. Well, the sold the pool last year. They conveniently did NOT mention this when my husband booked the room. The back of the house is gated off and locked with do not trespass signs posted everywhere. There was no mention of the pool in the note left on the desk by the keys, yet there is still a picture of the pool hanging in the main office behind the desk where we took the keys when we checked out first thing in the morning. The parking for this house had three spots as there are three different rental spaces. The people in the second unit had a very large pick up truck that was not parked in the center of their space and our spot mark for unit 1, has the back of the a/C unit in the way, in addition to needing to drive over the grass to get into a spot. It was useless. Thankfully there was plenty of street parking across the street. No car could have parked there with the window air conditioner in the way, not even a smaller compact car. Thankfully they found someone else to book the room so we weren't changed two more nights. We would have had the credit card company disputed it if they had. This was that bad. They are clearly hurting for money, selling the pool and several of the properties had for sale signs in front of them. We were lucky enough to find another room at the newly renovated hotel at a neighboring town. Same price with all the luxuries of a nice hotel and everything was brand new and super clean, plus a coffee shop in the lobby. This is by far the longest and most detailed review I've ever posted. All the reasons why are posted. If they aren't there, I've blocked them out. Don't make the same mistake we did.

We decided to try the SpringHill Suites this time while in town visiting our son, daughter in law…read moreand 15 month old granddaughter. Our granddaughter is in early pool swimming / safety classes and having an indoor pool was top of our list this time to experience the excitement of her pool time. The hotel is clean and well designed. We were not the only family staying her as it was also the pick of several families for travel baseball (about avg age of 8 years). The staff here is friendly and very welcoming. They work hard to make the customer not just feel welcomed, but in creating a sense of warmth. The rooms are suites and worked well while I was able to get some work in at the room desk while the husband slept. I went down to grab breakfast for us. Eggs, sausage, and biscuits and gravy as well as some yogurt. They also offer cereal and waffles and of course juice and coffee along with toast, bagels and some fruit (bananas and apples). It was simple yet hit the spot. The bed is comfortable and they provide extra blanket (light Comforter) that was perfect to cozy up under. I think my favorite feature is the outside fire pit in the evening. We grabbed a drink, sat by the fire and relaxed together into our evening. We will be back. Great atmosphere for the price.

Here for work and always stay at a Marriott property. Usually love a Spring Hill Suites but this…read moreone definitely did NOT deliver. I did online check in but stopped by the desk for a key. Normally there's a little welcome for gold members - a bottle of water, a snack, a recognition - but not here. I did notice a cart full of little gift bags, but didn't ask. I requested for daily service of my room. Upon my return back to my room the first night it was not serviced. I went to the front desk and asked for help. They told me that housekeeping had left for the day. I requested coffee and towels be delivered and then left for dinner. When I got back to my room I saw the towels on the sofa and assumed everything was fine. The next morning I found 4 pods of decaf coffee had been left - no cup to brew it in, no condiments, essentially - no coffee. While at the desk I also asked for ideas for dinner that would be local and not chain food. Both agents were unable to offer much of anything - one said she had kids and eats McDonalds. Another guest told me of a few options. Then one agent went to the back and came back with a list of someone's favorites that was like 40 listings. I could use Yelp! or some other online tool, but I regularly count on the front desk to get a real idea of local food options from someone who really knows. They were just unprepared here. I went down to the pantry to grab a snack. Almost every shelf was empty. There were like 2 rice krispy treats on the whole wall. I felt like the place was closing up. The breakfast had the standard offerings, but somehow they were able to make it unappealing. The plate of cheese and meat had 3 pieces of cheese and 3 pieces of ham - all dried out and crunchy on the edges no one replenishing - so no biscuits and no bacon. The hard boiled eggs were never rinsed off and tasted like plastic. Could have asked for something if I ever saw someone, but didn't. The last thing was on my way out when there was a sign and a bell to ring for assistance. It's just not what is expected anymore. I don't remember the last time I walked in a hotel (before this) and didn't have an agent at the desk. When I return to Grand Rapids for work again, I won't be staying at this property.

Drove 4 hours with a booked hotel at this place and we get there and they tell us that we can not…read morestay because we are not 21 when on the website it said 18 and they took a picture of my id to prove I was 18. Now I'm stranded 4 hours away from my home with on a 4 day trip with nowhere to stay.

First room hadn't been cleaned. Next room, which we were stuck with, only had one king bed and our…read morereservation was for 2 king beds. Outlets on the desk didn't work. Shower water handle wasn't secured and fell off. Outlet for the coffee pot was weak and afraid it was going to push into the wall plugging in the coffee pot. Barely close the door to get in the toilet. It was just an UGH experience.

I stayed here for a work trip recently and it was nice…read more Staff - standout - they were all outstanding. The front desk team was always ready to great you with a hello and smile. I loved all of them. Their personalities can start your day off on a positive note and if you had a bad day, their warm welcome in the evening is a reminder there are good people that make the world a brigher place. Food options - they had nice options for onsite dining. I was able to enjoy a dinner at Knoop on the 8th floor. It was a happening place. The food - excellent! The rooftop deck - lovely. Staff - friendly and they hustled. The room - it was ok. I like the simplicity. There wasn't a dresser with drawers. There was a side table that had drawers. It appears I might have been in a room that was designed to be handicap accessible. Which is great to see they offer accommodations for everyone. The challenge I had was the shower bench that folds down from the wall made the stall more narrow. I love that they provide magnification mirrors for primping...however for this room it was mounted low - just above the counter sink. I wasn't able to use it. The complimentary handsoap - was not appealing. I used it without thinking twice because I have never experience "offensive" smelling hotel products...flowery yes, but never offensive. This had "charcoal" in the name and it seemed appropriate because it smelled like something was burning...yuck. I didn't enjoy it at all. Thankfully I bring my own toiletries. I didn't use theirs. Parking - Love the valet service - not cheap but worth it if you are there for a work trip and work is paying. They also have a garage you can park in behind the building. Surrounding area - there several great restaurants within walking distance. If I return to the area, I will definitely try to stay here again.

Great area. Super clean hotel. It's pricey but worth it for the convenience of getting to van andel…read moreor downtown in general. Best hotel beds I've ever slept on.