We had a great time. The front desk staff was AMAZING! We came down for our anniversary weekend…read more More of a relaxation trip. The staff gave us recommendations of places to try and even offered to gather more in case we needed it. On the second day, the front desk staff make a goody bag and brought us flowers. This is the first time I experienced something so wholesome from a hotel. I appreciate the kindness and hospitality that they offered. I highly recommend.

There are some pros and cons with this hotel. Let me start with the pros:…read moreThe staff is excellent, especially Robin in the dining area. The rooms are spacious and ours had a full size refrigerator, dishwasher, 2 burner cooktop and dishes/pots/pans. The rooms are well insulated so you do not hear people in other rooms or doors slamming all hours. The air conditioning worked better than most hotels I have stayed in and the water pressure for the shower was so good it made you want to stay as long as possible. Also, the free breakfast is a step above most free hotel breakfasts but it's still dehydrated eggs and cheap food nonetheless. The cons: The air fresheners will knock you out as you get near the front doors. Our mattress was well used so you slide to the middle when you lay down. Our toilet whistled for about a minute after each flush. We also had a missing closet door. We had one incident which the hotel staff handled immediately. Some lovely mother rented a room down from ours to hold a gaming party for her children and their friends. They were rowdy all day but we ignored bc it was daylight hours. In the evening, things grew worse as they were running up and down the halls. Around 10 pm they knocked on our door and then ran away. We notified the front desk and thankfully we never heard the children again. Overall, we had a pleasant stay. I would stay here again.

Nice big rooms, bed & pillows were comfortable. The bathroom left much to be desired, pretty low…read morelight, no fan & once you close the shower door it was pretty dark in there. The shower water pressure was low & the water didn't get hot until the end of my shower. Considering it was 6am when I took my shower I expected the water to be hot. I know they can't do anything about it but the 530 wake up call by the trash truck picking up trash was unwelcomed.

We stayed here for two nights while exploring Chattanooga and the surrounding area…read more As usual, we booked using the Hilton app in advance. When we are traveling we try to always stay in the Home2 Suites brand by Hilton, we appreciate the kitchenette and way the room is setup. This location is located convenient to I-75 and was easy to find. Parking was ample and the lobby area was welcoming, clean and organized. The young lady at the front desk was friendly and helpful as well. Our room was located on the 4th floor and was quiet, clean and comfortable. We had friends who were also staying here and one of the large table and chairs in the lobby area provided a great place for us to catch up with them each evening which was an added plus. Would definitely recommend to others and would stay here again.

Lovely hotel in a lovely area of Chattanooga. Our checkin…read morewas a breeze and the warm welcome we got from the sweet lady during our evening arrival 3/23/22 was a big-smile bonus. Our room was clean and fresh. A shoutout to the cleaning crew, who undoubtedly have a tough job: you nailed it. Everything was spotless, right down to the mirrors, kitchen & tabletops. Thank you! Breakfast was hot and fresh, consistent with what I've come to expect from a hot Homewood Suites breakfast. The biscuits were cooked perfectly today. The breakfast crew was smiling bright and cheerful, we especially appreciate that. A stay at this hotel was a great way to start our day and end our week.

Booked a suite for a Saturday night stay on our way from Michigan to Florida…read more Location was great! It was right off of I75 south. Easy on and off. Lots of restaurants and fast food nearby along with a mall on the other side of the freeway. The hotel itself was just ok. Check-in went smoothly but the front desk staff didn't really want to be bothered. This location has recently been remodeled and our room was modern, as shown in pictures. The room was incredibly dusty and the kitchen area was not clean at all. Jelly beans on floor and stuff that had previously leaked onto the dishwasher. Bathroom was also dusty with a few spiderwebs. It was nice to have a door separating the living area and sleeping area. That was a plus. The pool was very....greenish? Smelled heavily of chemicals. Breakfast was typical hot hotel breakfast foods, juices and coffees. There was an area in the lobby with board games and a table you could play at. Parking was tight. I probably wouldn't stay here again but it wasn't awful.

We've stayed at this location twice and probably will not be back. We decided to stay here based on…read morelocation and the pricing was very much within our budget but you know, you get what you pay for. It's within walking distance to the aquarium, children's museum, and tons of restaurants which is great because you can park in their gated lot and just walk to all sorts of places. The staff welcomed us in upon our arrival on a Friday early evening and while the lady was super friendly and chatted with us and our kids, her counterpart was not as friendly and almost seemed bothered that we were there. Just weird unfriendly vibes. Anyway, the room was decent, bathroom was small but the problem was that we found there was mold in the bathroom and the rooms are in desperate need of remodeling. It is also a pet-friendly hotel and the walls are rather thin so you will hear the animals. They do offer a continental breakfast which has some good selections and it doesn't hurt to not have to pay for breakfast and the staff that I encountered in the dining area were so sweet. The one thing I truly appreciated was that one of the staff members heard us talking about being there to celebrate my son's birthday and they gave him a birthday card and a coupon for a snack in the market area which was really sweet. It's a hotel. A place to lay your head but it's definitely not the fanciest or coziest place.

Great location, superb hospitality from the front desk (Chasity) and welcoming each time…read more The rooms were average, the parking is very convenient and does not require you to be on the Main Street trying to unload vehicles and move carts around as you're going through the front door like the other hotels near by. Parking is in the back and conveniently in the back that allows multiple entry to the hotel. Parking is secure and there is only one way in and out. Room was not so great, seem to have better days. The door continues to stick and / or not lock completely. The breakfast area was ample and it was good selection. Overall, it was our first time there and everything was within a brisk walk away and didn't have to figure out parking since we were paying the daily rate. If you have fur babies, they're welcomed, there is a fee associated and there is area in the back and side for you to walk your dog at night within the property. Highly recommended and looking forward to our next visit.

The room and common areas were clean and tidy. Body wash,lotion and makeup remover were available…read more I liked the refrigerator for some snacks. I stayed for business so sleeping and resting were important and this hotel was quiet. Staff were friendly and being able to get breakfast was helpful. I don't have any thing bad to say

The hotel was older and it shows. The staff were friendly and the water pressure was good and the…read moremattress was ok. The pullout felt like you were sleeping on straight springs. Everything in the room felt dated. Bathroom cleanliness could have been better my a majority of outlets and usb ports did not work.

Great staff and beautiful location. Friendly employees were super helpful arranging after-hours…read morecheck in

Large comfortable suites with free laundry, community kitchen, great staff & beautiful grounds;…read morewildlife approaches hotel including fox, deer, birds, turkeys, etc. fun Playgrounds, swings, beach and water play areas nearby. This location is FAR from restaurants and other activities.

Unbelievable, could this KOA Chattanooga West be the most self-centered company? We scheduled our…read morecabin vacation months in advance only to find Hurricane Ian bearing down on us here in the Tampa Bay/Clearwater area. We have a small 3 lb. dog who the neighbor was going to watch for us on vacation but because of the storm he was unable to watch. We call KOA and asked if we could add a couple of extra days as we were needing to evacuate as Tampa/Clearwater was going to be a direct hit, they said YES! Asked due to the circumstances could we please bring our dog as we couldn't leave her. Even the Governor is saying don't leave your pets behind. Of course we wouldn't think of it. The person on the phone said. NO. It was against their policy. Because of this we would then need to cancel our reservation. Of course they would cancel but would keep our deposit. WHAT! I said we were not cancelling because we changed our mind, we are having to figure something out because we are having to flee due to the storm. She said that was their policy, no refund of deposit if the cancellation was less than a week. We called Tuesday and our arrival was Friday. Then she went on the say they have storms where there all the time and this is their policy...NO refund. Unbelievable, where is the human compassion? Must say it is not about the money, more about the structure of such an empathic policy. Maybe, I was stressed due to the storm and the unknown feeling of would we even have a home to come back to and my grown children located in Florida too. I was so angry, I found the phone number of Corporate KOA and called as I wanted them to know who truly represents them. The lady who answered was kind, understanding and expressed sympathy. She said she would contact the owner of the KOA Chattanooga West and hope that they would reconsider. She said and did all what you would expect giving this difficult situation. She made me feel like a person again that someone actually care about. Not only what we were going through but the logic to our request and the right thing to do. John called KOA Chattanooga West the next day to see if they would keep his deposit? YEP, they said it was their policy and the pending storm did not make difference and they sent him an email telling him there would be no refund. So if you ask me would I visit there, would I recommend?... The answer is NO as although I am sure it is a beautiful place there personal unkindness has certainly tainted my view. We are thankful that Hurricane Ian spared us in Tampa/Clearwater FL and pray for those who have lost their lives and homes in Ft. Myers. *Note... If you need to cancel please do so according to their policy because they don't give a @#$% about anything but the almighty dollar$. The owners of KOA Chattanooga West should be ashamed!

Campsite #71 is basically a torture chamber. Pretty mush slept under a flood light for 3 nights…read more Zero heads up about this spot and that the lights is bright as day. Other than that nights place. I did right this review three day sleep deprived.

Great customer service. Matt and all the desk people were so helpful. No longer affiliated with…read morethe Air Force lodging system, this facility is well maintained and a great place to decompress

Highly recommend. Clean and comfortable lodging. Lock box for after hours. Even stocked room with…read morefood and drinks to purchase due to limited availability. Great location with big lake, recreation and golf course.