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Best Western

3.7 (23 reviews)
Open Open 24 hours

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Loved the separate seating area. Room was extremely clean.
Ame G.

This hotel was fabulous. The rooms, interior areas, exterior areas, and pool/hottub were incredibly clean. There are lots of areas to relax, a great breakfast is provided, and the location was fantastic. Tons of food nearby within walking distance, and the area was nice and quiet. The best part was the level of customer service from the staff from start to finish. Every person we dealt with from our initial phone call to checking out had a smile and seemed genuinely concerned that we were being taken care of. Shout out and huge thank you to Monet, Joyce, and Brittany! They went above and beyond for us during our stay. One of the best hotel experiences we've had in quite a while. We could not have asked for more from the property or staff. We will happily recommend and be back!

Mel M.

I stay in hotels every month and this was a surprise. A friend was in town doing a show so I booked the room last minute. It was a 2 hour drive in 101 degrees. Location was easy to find and in a perfect spot. Entered the check in area and was greeted by aircon and a full infused water dispenser with lots of ice. It's a real nice reception area with a comfy home feeling. To the right a nice fireplace. To the left a well stocked self pay sundries counter. A beautiful dinner table decorated in Halloween in front of glass doors that opens in the am for free breakfast. Across from there is self serve coffee and tea station. A very nice outlay of the first floor. The gym was open and I liked the fire pit with chairs in the back. The staff who checked me in engaged in genuine conversation which I didn't expect and I appreciated. He gave me a lot of tips and I wish I got his name to give him a shout out. But it wasn't just him, I had nice conversation with another staff getting coffee and breakfast. Luv the staff here. Up in my room my goodness. I didn't expect my room to be that spacious. Nice fridge, microwave and coffee maker area. I liked the old school telephone on the desk. The ventilation heater and aircon worked great. The bathroom had a lot of room and shower gel, shampoo and conditioner dispenser. In the morning there was yogurt, cereal, bread, bagels, fruit, make your own pancake station, sausages, eggs with cheese, eggs with veggies and juices. Even the other patrons were polite. I did not expect how great this experience was. I wish I stayed longer to enjoy the area and this room. I'm going to book another stay here just coz the experience was so positive. Mel M Yelp 23:23

King size bed standard room
Mr. G.

Stayed here for 1 night . They could have did a little better cleaning the room but it wasn't too bad. The phone didn't really work and the AC was working but seemed damaged. Could not find the TV remote but learned how to work it on the TV itself. The bed was pretty good I got a decent night's sleep.

Isaac H.

Very clean and they had soap in the bathroom brand new and the view was not that bad. In-N-Out and canes is right next to it.

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2 years ago

Was able to get a room late at night was helped right away and checked in. Great service! The rooms were clean and family friendly!

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Ask the Community - Best Western

Review Highlights - Best Western

It's 3 minutes from the 10 Freeway on ramp and 20 minutes ftom the Ontario Airport.

Mentioned in 3 reviews

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Hampton Inn & Suites Ontario Rancho Cucamonga

Hampton Inn & Suites Ontario Rancho Cucamonga

3.5
(49 reviews)

I stayed at Hampton Inn & Suites Ontario Rancho Cucamonga for a quick overnight stop on my drive…read morefrom Las Vegas to Los Angeles, and it turned out to be a surprisingly great experience. I arrived around 1:30 a.m. to find the front doors locked, but it was easy to use the phone outside to reach the front desk, and I was buzzed in within seconds. Quick, smooth, and reassuringly secure. The late night check-in process was hassle-free, which is exactly what you want after a long drive. The room itself felt freshly renovated, too. Everything looked, felt, and smelled clean, modern, and well maintained. It was also impressively spacious, with plenty of room to spread out, a comfortable bed, and a convenient in-room mini fridge (which, the older I get, is one of the best perks of staying at a Hampton Inn). The free Wi-Fi worked perfectly, which is always a plus when you just want to unwind and watch YouTube videos before bed. In the morning, the complimentary breakfast was pretty standard. I never really eat breakfast, but they had a small selection of hot (and ultra processed) breakfast foods like premade English muffin and egg sandwiches and sausage patties. I opted for a small container of strawberry yogurt. If you travel with a fur baby in tow, the hotel was very pet-friendly. I noticed that they even have a little doggie water bowl in the lobby, which is a thoughtful detail for anyone traveling with their four legged friends. I wish my cats liked to travel. Parking was free, plentiful, and well-lit, and the surrounding area felt very safe. The hotel is located in a suburban-style area near office parks and a mall, with tons of restaurants and shops within easy walking distance. I could see that being super convenient if you're staying longer than a night. The only downside is the price. I paid around $200 for one night, which feels a bit steep for the area. At least the quality of the room, the cleanliness, and the overall service made it feel (almost) worth it. I also loved that it's a completely non-smoking property, which really adds to the fresh, clean atmosphere. Overall, this is a reliable, comfortable, and well-maintained stopover hotel. It's perfect for road trippers, business travelers, or anyone needing a clean, safe place to recharge.

Spent 2 nights here. Checked in after 9pm and was still able to find parking near the entrance…read more Check in was fast and the 2 employees were friendly. They told me that complimentary breakfast was included and there is coffee and tea available in the lobby at all times. My room was accommodating with 2 queen beds, a desk and chair. The bathroom had the normal amenities. It's a good hotel located close to the foothills, Ontario Airport, Ontario Convention Center, and shopping at Ontario Mills.

DoubleTree by Hilton Hotel Ontario Airport

DoubleTree by Hilton Hotel Ontario Airport

2.9
(530 reviews)
$$

This hotel is conveniently located minutes from the Ontario International Airport, Ample parking…read morespaces , close proximity to many eateries. Attended a friend's 25th anniversary recognition ceremony for the Rialto School District. I've been to Double Tree numerous times while letting loose on the dance floor at Misty's Lounge. This review is for one of their event room , Huge venue beautiful table set up , good size dance floor , stage with projector screens. 2 Open bar section set up . Friendly and attentive staff they were prompt with coffee , water refills and clearing used dishes. We had to preselect our dinner prior to purchasing our tickets to the event. The choice were steak, fish and chicken and included with salads , dessert. I chose steak , Caesar salad , chocolate cheese cake. Buffet style hors D'Oeuvres set up with many different types of cheese, vegetables, crackers, breads .

I'll preface this by saying that the last time that I stayed in a hotel here was during the times…read morewhen Anime Los Angeles was held at the Ontario Convention Center, so take that with a grain of salt to indicate how long ago it was. I wasn't the one who booked the room or handled all of that since I was one of the people who roomed for the convention. Rooms were spacious enough, especially with several cosplayers who have a lot of clothes, wigs, props, make up and the like. Staff was helpful when we could flag them down and get extra towels and amenities from them. This was also when the hotel was used as overflow for some of the convention's events such as, I think gaming, tabletop, and swap meet. Lighting was a bit dim when we went when it was mid day, but this may be to add to the mood. Lobby and pool area are used for cosplayer photoshoots and we luckily got parking since we checked in earlier on day 0 since it got super packed as the convention went forward. Overall not bad and definitely better than the Rachetson (when it was that) and when that arson happened at the Azure (stayed there that year...).

SpringHill Suites by Marriott Ontario Airport/Rancho Cucamonga

SpringHill Suites by Marriott Ontario Airport/Rancho Cucamonga

3.5
(83 reviews)
$$

Went for a weekend to watch a hockey game. Met the best host at this hotel. I believe his name was…read moreMatthew. We asked for recommendations to eat and he was so nice and helpful. Gave us so many different options and they were GREAT! Will stay here again.

While we understand this was an unusual, one-time situation, our experience was disappointing and…read moreworth sharing. We had originally planned to stay at SpringHill Suites by Marriott, but due to the Garden Grove chemical spill and reports at the time of a possible explosion, we contacted the hotel to see whether our reservation could be rescheduled. We were fully aware of the hotel's policy and understood that rescheduling might not normally be permitted. After speaking with a supervisor named Alondra, we were told that given the circumstances, rescheduling our stay for a later date would not be a problem. Based on that assurance, we believed the matter had been resolved. However, after a week passed without receiving any confirmation, we called back and were informed that the hotel would not honor the arrangement that had previously been approved. Despite the commitment that was made to us, the hotel ultimately refused to follow through. The issue is not the policy itself--we understood the policy from the beginning. The issue is that we were given a clear commitment by hotel management and then later told something completely different. For that reason, prospective guests should be aware that our experience raised serious concerns about the hotel's reliability and integrity when it comes to honoring commitments made to customers.

Best Western Pine Tree Motel

Best Western Pine Tree Motel

3.5
(84 reviews)
$$

Excellent staff but the rooms are a bit dated but well kept. An upgrade to smart TVs would be a…read morewelcome edition. A bit loud which was expected as this is a major street. Being said, there's PLENTY of places to eat & the 60fwy is less than a mile away. Would I stay here again? Yes I would as it's close to what I need. Again hats off to all the staff.

I am a disabled veteran who suffered from PTSD. I have a SERVICE ANIMAL. I have stayed at the pine…read moretree several times over the span of 20 years. Once i got my SERVICE DOG, on three occasions, i was asked to made to provide documentation for my SERVICE ANIMAL. Los Angeles County (and Tulare County) gave me a badge for her collar that identifies her as a SERVICE ANIMAL. My condition is not something i like to talk about to anyone especially people i don't know. But it is state and i believe federal policy that a business establishment may ask what the SERVICE ANIMAL is trained to do for you (which is a borderline HIPPA violation). Nevertheless, i advise strangers of what my SERVICE ANIMAL does for me. But this hotel made it quite clear over the last three occasions that they were not interested in facilitating me. I am a disabled veteran of the Persian Gulf War. I served in the United States government for over 25 years; this is a complete insult to me. I was embarrassed and disappointed. I called corporate and hope things change but i just don't have it in my heart to return to this establishment or any other best western, again. It will not allow me to post a NO STAR RATING, but i give this establishment, NO STARS.

Embassy Suites by Hilton Ontario Airport

Embassy Suites by Hilton Ontario Airport

3.0
(296 reviews)
$$

This is our 1st booking in this location, and overall, the experience was good for a weekend trip…read moreto visit our beloved peeps for Chinese New Year. Our room was impressively large compares to other ES locations. Everything worked as they should - comfortable pillows, firm mattress, semi-plush towels, the room even had a nightlight, which I must say not many hotels, even the higher-tier ones, have. The staff were really friendly, from the front desk, the lounge and the dining room, all smiles and hello's. The complimentary evening reception menu could benefit from a slight makeover. We stayed 3 nights and I did not see veggies & dip or chips & salsa; I saw crackers/Pretzels, Cheetos, salted nuts, oh, there was fresh fruits. Perhaps, healthier options here would be nice since most rooms are $200+ a night. The free drinks are limited to 2 drinks per card. The complimentary breakfast was good - I generally have oatmeal, scrambled eggs and fruits with black coffee and this location had that put out daily.

After promising that I would not return to this hotel, I decided to give it another chance after I…read morewas informed that they are probably under new management from the last time I was here. I came in on a Wednesday. I believe it was after 1:30pm to see if I was able to check in early and I was. There were no lines and the lobby was clean and quiet. After I checked in, I double back to get my water that wasn't offered to me and I went up to my room on the third floor. Upon opening the door, the room smelled like it was freshly cleaned are the first thing I could see was a stain in the carpet, but it did look like they've been trying to get that spot up and it's been there for some time. As I step further in, I see two beds! My reservation was for a king. I went on the Hilton app into the chat to inform them of my reservation. I didn't want to touch anything because I wanted to room to be sanitized and cleaned for the next person. I stood in the entryway, waiting for the chat to respond and it took forever with no reply, so I pushed my enormous bags back down the hallway and could see the girl at the front desk. Just standing there while my chat was still unanswered. I told her my reservation was for a king and she told me it wasn't for a king; it's for two beds. I pulled up my email and showed it to her, then she told me they were sold out. I'm not happy at all. I asked if I was able to check any other Hilton brand locations to see if they had a king size bed available and she told me I was not able to do that because they do have other rooms, they are just not a king. Why didn't she even mention it to me while I was checking in? I pushed my enormous luggage back up to the third floor, pass all the crumbs in the hallway so I can get to work. While walking from the bathroom bathroom to the bedroom, I tripped over the raised carpet thank goodness the bed was there to break my fall. I set up my work at the desk area and see something white sprayed it all on the desk. Eeewwww this is where I would also be eating. Someone finally responds to my earlier chat from four or five hours prior that was never answered. I will post the conversation. The bed was pretty uncomfortable as I was being violated by a spring when I laid on my back. Fast forward to breakfast. I usually get down there at 6:30 AM so I can bring my food back up and get back to work because it's three hours ahead on East Coast. I ask the employee in the kitchen if I could have a tray to carry my food up (as I've always done at this hotel ). He went into the kitchen and took a while to come out and then he told me that all of the trays were dirty!!!! I stood there waiting for him to say something like I'll have one washed by the time you order your breakfast. (Crickets) I ordered an omelette with spinach, mushroom and sausage. There was no line, but he had two skillets going and he told me that he would let me know when my omelette was ready. I left a tip. I came back and it was under a heat lamp and he told me that was my omelette and pushed it towards me. I had to come back around and asked for a couple of sausage links. I had to make two trips down to the restaurant because they did not have a tray for me to carry up my food and my coffee and juice. When I did get my now cold breakfast and pop it in the microwave, I realized that this omelette had ham in it. This was not my omelette. At 10:20 AM housekeeping is knocking on my door that has "do not disturb" on the door knob. I stopped what I was doing in the bathroom to go to the door and she just says oh I'm sorry and walks into another unit!!!!! All I can think is please don't let my plane be late. I want to go home!!! I went downstairs and sat in the lobby where I could check out using the app and my stay was not even in the app anymore; so I had to go to the front desk and I showed it to her and she asked me if I called the number in the app. I said no ma'am I would like you to check me out and print a copy please. I took the old dated hotel shuttle to the airport. The driver was very sweet. This place is not for me. I probably have high blood pressure now. I won't be back and I mean it this time.

Best Western Plus Ontario Airport & Convention Center

Best Western Plus Ontario Airport & Convention Center

3.3
(105 reviews)
$$

Free breakfast when staying at this facility 1 Hot food:…read moreeggs, sausage, bacon, biscuit & gravy, potatoes, and waffle. These are all served by 1 or 2 ladies behind a table. 2 Coffe, juices, bread, muffin, yogurt, cereal milk and fruits are available to you to choose. Remember to take the free breakfast tickets, which is given to you at check-in. You gotta give the ticket to one of the ladies when getting your free breakfast. Umm...the only reason why I give a 4 star is i think the facility should be able to allow the guests to pick their own hot food instead of having someone serve them. Why? Because then the line would move faster. Of course, i understand there are people who waste food, but this is an honor system, right? I will update the review to include room photos at a later time.

This was a horrible experience from start to finish. The property is more like a dated motel than a…read morehotel, and the overall atmosphere felt unsafe and uncomfortable. The last night was by far the worst. The noise outside was nonstop and sounded like the Fourth of July all night long. There were loud people coming and going, yelling, slamming doors, and creating disturbances throughout the night. I honestly feared someone was going to bust open my door. I got virtually no sleep. Housekeeping was also unprofessional. I watched staff throwing towels from the second floor into bins below. Trash sat in the stairwell for days without being cleaned up, which says a lot about the level of attention given to the property. As a rewards member who booked directly with the hotel, I expected much better. Instead, I found a noisy, poorly maintained property in an area that did not feel welcoming or secure. Never again. I would not recommend this hotel to anyone looking for a safe, quiet, or restful stay. There are much better options in the Ontario area.

Best Western - hotels - Updated June 2026

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