This is a truly beautiful hotel - not sure if it's new or newly renovated, but it sparkles. We…read morechecked in around 9:30 pm and the desk clerk was so friendly and nice. Interesting note: the elevator, like all exterior and interior doors, has a security feature. You have to use your room key to operate it! DD and I were bringing a dog with us, and if the room ever had another one in it, you'd never know. Even his discerning nose didn't seem to detect anything, or at least he didn't act like it. Everything was wonderfully clean and in working order. My bed was a delight - I especially like the choice of firmness of pillows, clearly labeled "soft" or "firm". The blackout curtain was a great surprise - it actually worked! I prefer my sleeping quarters as dark as possible and I was pleased to have that. The hot shower was good, with a large and adjustable head, from fine spray to pulsating jets. What would have made it better was more pressure; the jets didn't really pulse that great. Breakfast was standard, according to DD. I was trying to get going and only grabbed some "grind and brew" coffee, which was delicious. I do wish one could brew less than 10 oz. but I just took two cups and mixed them to make half caff. All in all, a delightful hotel experience.

What a great hotel. The main entrance was clean, the staff were friendly and helpful and the free…read moremorning breakfast was good. We stayed in a handicap accessible room and it was spotless, the whole room very handicap worthy.

Just was here for a work event. The out building we were in was too warm. One of us had to open the…read morewindow. Cloth towels are used for hand drying at the bathroom & they were all used up before the event was over. A puny breakfast display was put out with room temp water & tasteless coffee. Lunch was nothing great either. Luke warm soup - about 1/4 cup-served. I ordered a sandwich that came with about 5 chips on the side. Nothing great about this place, but Im sure in Plano area options are limited. The owners just need to step it up.

Old, fairly falling apart location. Threatened to tow one of our guests who parked in the publicly…read moreaccessible parking spaces in front of the house which was not signed "no parking". Would not recommend

It's in a good location, however the hotel needs a refresh. Pillows are small and hard. ~30 inch…read moreTV and cable are basically useless. Two towels for a 4 person room, empty soap and shampoo bottles. Breakfast is basic, nothing hot except waffles, you'll want to eat out.

Was there for the weekend had a great time . Just was surprised by the security fee. Paid back in…read moreJune 413 for the weekend via booking.com and another 413 for the security fee when I got there .. still waiting for my money back for the fee. Other than that my room was nice & clean ! Staff is amazing and other guest were polite ! Warm pool, which is fine but I like cold water .

Nice boutique hotel - right on the Riverwalk. Walking distance to lots of restaurants, shops, etc…read more A coffee shop right downstairs if you don't want to go out for breakfast. The front desk people were easy to talk to, especially James, the manager! We had a minor problem which was immediately taken care of by him. He was very courteous and helpful and a very nice guy! We would definitely go back there again!

Skip the balcony room if you are going for a romantic weekend away. My husband and I wanted wine…read moreoutside and their solution when I asked for another balcony chair was this. We stayed in a river view room last time and it was gorgeous. I have traveled all over and never experienced a balcony with one chair. I am trying to think why anyone would want a balcony room unless you are here solo on business. The only 5-star experience was our bartender last night.

Clean rooms, the people at the front desk were incredibly nice. We stayed for 3 days, then decided…read moreto stay for three more. When we asked to extend our stay, we were asked how we liked the room. We were happy with the room but said the water pressure was weak (on the fourth floor). The front desk person insisted on giving us a suite on the second floor (water pressure much better). Would definitely stay again.

My experience here was terrible. They put me in a room that had an overwhelming smell of dogs and…read morepet urine. Then, when I went down to the desk to try and move my room, they handed me a bottle of deodorizer and said they were sorry. We had to leave and go to another hotel. I will never try to stay at this Yorkville Hampton Inn again. It was truly disgusting.

The room was pretty nice until I noticed there were ants..(I included two pictures of some ants…read morecrawling around by the air conditioner). The breakfast food was alright nothing too special. The pool water looked odd, a little discolored/murky. The gym was well kept, had free weights, and machines. Almost forgot to mention that their little store is mostly overpriced snacks ($6 snickers bar...). I would describe this hotel as alright. The staff was very kind throughout the stay.

I just returned from a 4 day stay at the Home2 Suites with work in Joliet Plainfield and I was…read moreEXTREMELY happy with my stay. 1. Staff was very friendly, helpful and professional 2. Room was very comfortable with small kitchen like area -Full fridge, microwave, sink, etc... 3. Great work out room / area 4. EXCELLENT WATER PRESSURE 5. Hot chocolate station in lobby helped during the very cold weather. 6. Cool fireplace out front 7. Perfect temperature settings Located near many food options, I recommend and will be back next year. Thank you

Great friendly staff, clean pool and common areas and they let us check in at 1 PM no charge…read more The kids pool is great and so was the jacuzzi

The room was very clean and the continental breakfast was pretty good as well. The women at the…read morefront desk were all very kind and helpful. I'd come back!

I've stayed nearby at the Hyatt Place and thought l would try the sister property. I know that the…read morebreakfast at Hyatt Place is minimal. I was right Hyatt house had a better breakfast however as they are sister properties I could've stayed at Hyatt Place and eaten at Hyatt house. There's plenty of parking in the back. The place has a fire pit and bbq. I arrived on a red eye at 445am. After picking up the car rental it was 530a.m. As a globalist, I thought i would try to check in. The gentleman at the front desk was so very nice! Great customer service. Got an upgrade to a suite, he checked us in told us to get breakfast and take a nap before our conference! Wow! We didn't spend too much time here but sleep. The room did have a smell to it. The window was left a Crack but even with the fresh air it still smells. We really like the room and it's location. It was only one night so there was no problem. I would stay here again!

This was more like a 3.5 star, but I think it was also fair to round it up because it was a…read morepleasant overnight stay. I would make it easy by breaking down my rating into a few categories. 1) hotel location This is located in Warrenville, close to Naperville, but definitely far from the Chicago city downtown (approximately 40 min drive). Most guests were traveling by car. Hence, parking space was ample to accommodate customers staying at both Hyatt Place/Hyatt House. The hotel didn't offer airport shuttle, stated in their website site. Shuttle bus service to nearby places, with 5 miles I believe, was available upon request. 2) check-in The receptionist told us that the room wasn't ready when we came in around 3:15pm, so we were told to wait at least for 20 minutes or would be offered a different type of room (basically the same setup, except there was no separate bedroom). The wait wasn't awful, yet I was expecting the room would be ready when the check-in hour began. The receptionist was beyond courteous and friendly and let us have the beverages and snacks in their market place fridge while we waited. Fortunately, the kids weren't acting up and quietly played their newly-bought toys. 3) the room I booked the one-bedroom, with a separate living room, kitchen, and dining area. The room appeared clean at the first glance. However, there were details missed on the carpet, underneath the dining table booth, and the cover on top of the convertible sofa bed, for a good number of hair strings, stains, and dust were found. Speaking of the sofa bed, it wasn't that comfortable due to the quality of mattress attached to it. If you are one of the individuals who care about the sleep quality or are staying for a longer duration, spending an additional $100 to upgrade to a two-bedroom might be necessary. In our case, we were doing alright since the sofa bed was in a much lower platform than the regular king bed. With that said, our petite 2-year old was able to climb to the sofe bed without assistance. 4) surrounding noise I'm guilty to say that we were probably the noise-makers, if any hotel patron heard us. We were parents with 2 young children and they were definitely playful and throwing tantrums from time-to-time. Otherwise, being bothered by noises shouldn't a concern at all while staying here. 5) amenities and free hot breakfast The hotel basics, such as a gym, an indoor pool, a small bar in the dining area were available but we didn't use it. Nevertheless, we took advantage of the breakfast and that was great and our kids enjoyed the offerings as well. The only very, very slight disappointment was that there was no made-to-order omelet station like what I experienced in some other Hyatt hotel chains in the past, and that was totally an-OK. 6) so why 3.5 stars? The room keys were deactivated early after myself and my partner finished the breakfast with each of our children downstairs. My key was deactivated mysteriously after I took our younger one for a walk in the morning. Luckily, my partner and our older one were in the room at that tine so there was no problem. Likewise, the similar scenario happened to my partner/older son, so we avoided having to ask the front desk for help yet that was strange. Ultimately, the rating was downgraded due to the overall cleaniness of the room. It absolutely could use more attention or it might be time to change out the in-room carpet. I booked the room with my company leisure travel discount and the price was reasonable in my opinion. It was our first time taking kids for an overnight suburb stay and it went well. I would still recommend Hyatt House Chicago/Naperville/Warrenville for traveling as a family or a group.

3 crazy calls to book a room for a wedding that was registered there. Booking system was down but…read morewe finally got a confirmation number. Long line when we were checking in and Manager was STILL having the same problem with other guests. Multiple check in stations but staff was not empowered to assist until the Manager gave them permission to. Saw lots of guests with check in issues. Just a bad optic. Staff looked helpless. Room was clean. Bed was very soft and sagged badly.

This is the most unprofessional, non courteous Holiday Inn Express & Suites I have ever booked…read morewith. We had a room block for a family reunion, booked in Jan/Feb 2026. Family was due to check in 6/12-14. Only on Wednesday of the check-in week did family start receiving calls of cancellations due to no credit card on file, which was absolutely necessary for booking. The hotel staff was rude, the GM wouldn't return a call. They kept up until today's check in. They kept giving excuses of information lost due to system upgrade, insufficient funds, card expired, oh and card not on file after giving it to them 3 times. I went to check on status of the guest and was met with rude and unkind responses. They were not attempting to be accommodating. So much so front office manger David stood up and got in my face, then the GM Ahsan tore the guest paperwork up in my face, while not being willing to listen to steps that had been taken to provide them with accurate information for the 4th time. I requested they cancel 1 of the 2 rooms I booked, instead David cancelled both rooms on purpose and GM Ahsan told him to tell me he didn't want me in his hotel. Again, unprofessional and plain rude. They overbooked and were looking for any excuse to cancel rooms. Also, they said they couldn't let our party check in early, but upon arriving there prior to 3PM several guest were checking in. I would not recommend this hotel to anyone who has an important event with out of town guest.