Hotel is ok, but Tanya at the front desk was awesome and very helpful. Would stay here again when…read morein town.

I rarely leave negative reviews, but this experience was genuinely unacceptable--especially for a…read moreHilton property. I had reservations about this hotel when booking, but I chose to upgrade to a junior suite, hoping my instincts were wrong. Unfortunately, they weren't. Within an hour of arriving and unpacking, I placed a cup of tea on the nightstand and returned to find it covered in ants. Not a few--enough to make it immediately clear there was a pest issue. As a frequent traveler and Hilton Diamond member, I have never encountered anything like this at a brand I trust. I contacted the front desk right away to request a room change, only to be told the hotel was sold out. When I asked about checking out, I was informed I would still be charged unless management decided otherwise in the morning. After a long day of travel, all I wanted was to rest. Instead of offering a meaningful solution, they sent maintenance to spray bug killer in the room. Being expected to stay in a room with active pests--and fresh chemical spray--while paying $140 for the night is unacceptable. Due to heavy rain, fatigue, and unfamiliarity with the area, I felt stuck and had no choice but to stay. I ended up trying to sleep while dealing with ants throughout the night, which is not something any guest should have to endure. This property has a serious cleanliness and maintenance issue and is in urgent need of renovation and proper pest control. I expect far better from Hilton, and this experience fell well below even basic standards. From broken cabinets, stained sheets and ANTS!

I noticed the newest review was from May 2023, so I felt compelled to write one, and add some fresh…read morephotos. Yes, there are a few things that could use updating, but all in all my room with king bed was quite nice. The furniture was obviously older, with a few dings here and there. But the bed, although firm, was very comfortable for me - I can't stand furniture I sink into. The pillows had cases with the word "soft" or "firm", which is nice. Everything was spotless! The bathroom was definitely updated, and was not so small I couldn't turn around. Of course, it is also ADA compliant. I really appreciated all the grab bars! I am not disabled, just old & creaky ;) The water got hot quickly and had plenty of pressure, so the tub filled fast. And unlike the last tub in a hotel, which had grab bars, this one had water controller within easy reach while sitting. Nice. The fridge was apartment-sized, with a tiny freezer shelf. The microwave was also small, but adequate. I wish hotels wouldn't use Keurig coffeemakers due to the waste, but I brought my reuseable K-cup & grounds. The machine worked fine. There was a large flat screen TV and ... thinking ... either DirecTV or Comcast, I don't recall which. It had a cable guide and was easy to navigate. Breakfast was free, of course, and had a nice variety of hot and cold foods, breadstuffs, cereals, hard-boiled eggs, yogurt, juices, etc. On Saturday I had a biscuit & half a ladle of sausage gravy, some crispy bacon, and scrambled eggs. All perfectly hot and tasty. I filled my commuter mug about halfway with some decaf, just to reheat what I made in the room. Sunday had similar offerings, although instead of scrambled eggs there were mini omelets with cheese; oh, and both days there were egg white veggie omelets. No bacon, but sausage links; there were also turkey sausage patties. I skipped the biscuit but did put a dab of sausage gravy over my links. Again, quite tasty and perfectly hot. I took a few photos of the breakfast seating because an earlier review complained that there wasn't enough. I saw two different families, one with 4 people and one with 5, sitting together. On Saturday evening, DD & DGD came to visit & swim. We had a nice time, for me because the water was actually warm enough for me to go in! I'm a big sissy about cold water ;) The jacuzzi was pleasantly hot and bubbly, too. I don't know what the room cost because it was a thank you staycation gift from DD & SIL. I can say that items in the snack bar are $$$, so better bring your chips & stuff with you! Or drive .3 mile to the Harris Teeter store that's just up the road! The staff members I interacted with were very friendly and helpful. It was a truly comfortable and enjoyable weekend!

Loyal Guests Taken Advantage of During a Crisis: My wife and…read moreI have stayed at this Holiday Inn Express many times, and we've always had good experiences -- until now. After a storm knocked out power in Annapolis for two days, we needed somewhere safe and cool to stay. Temperatures were high, and we had no choice but to find a hotel. What we didn't expect was to be charged $988.51 for two nights. The normal rate here is around $166-$184 a night, which means two nights should have been roughly $237-$245. Instead, we were hit with a bill that was four times the standard cost. At a time when families everywhere are struggling financially, this felt like a punch in the gut. We trusted this brand. We've stayed here multiple times. But this experience made us feel taken advantage of during a vulnerable moment. We're deeply disappointed, and unless something changes, we'll be looking at other hotels in the future.

Upon entrance of the property was greeted with a smile by the front desk staff member. The property…read morewas clean and you can tell it is well kept. The room was spacious and tidy! The breakfast was was ok. Wish there were more juice options, the was only orange juice. I stayed one night and the parking lot was well lit which is great so it made me feel safe. Overall a great property and will probably stay there again.

This is the single worst hotel experience I have had in several decades of traveling all around the…read moreworld. This hotel is a total embarrassment to the Hilton name. I had two reservations, and although they had the reservations, they without letting me know, changed the room type to rooms that wouldn't fit the number of people coming after we had traveled halfway across the country they refuse to make good on it, even though I had copies of the reservations and the reservation numbers. A total embarrassment.

Stayed one night only - there is a wholly ridiculous self - parking charge of $12 PER DAY (almost…read more10% more per day). I have stayed in many suburban Residence Inns and have never paid a parking fee. I did not notice it on the website when I booked the room (my mistake!). If I had not paid in advance to get a slightly lower price (again, my mistake, having not seen the hotel), I would have left. The Hilton Garden Inn across the road, or (if you're determined to stick with the deteriorating Marriott brand) the Courtyard down the street, both have free parking.

I had an amazing stay here the front office staff was really welcoming and helpful the light…read morebreakfast was delicious especially the breakfast sandwiches and the potatoes was so crispy the room was spacious and clean and housekeeping staff did a great job keeping towels full and service our room the hotel was walking distance to 2 grocery stores shops and food woll stay here again if i had to

Discovered roaches in my hotel room woke up to two roaches…read morecrawling on the wall in my bathroom. Left immediately. Told the clerk, showed her the photo and management has yet to call me. Wrote a review and received the below response. Harris, Thank you for sharing your review. While it didn't meet all of our website guidelines, our team has read it and truly values your contribution. We appreciate your effort and hope to feature your insights in a future publication! Thanks again, RachelleManager, Voice of Customer Operations, Digital Operation

Easy to get to, friendly staff, clean and quiet room, great breakfast buffet!! I had a really…read moreseamless and enjoyable experience! I'll be staying here again in a week on my return trip from my vacation and I'm looking forward to it !!

It's the cookies for me! No seriously, the fresh cookies in the evening are a nice treat! This…read moreplace is perfect for a mini staycation or long-term since there's a kitchen. The rooms are clean, the bed was comfy. Super convenient to get on the highway. Parking is abundant and free. The overall amenities make it worth it. The pool was nice. The service here was great. I would definitely stay here again.

Back to this hotel for one night - still my favorite place to stay when on a work trip in the area…read more This time had another adjoining room - as usual sound insulation a bit worse than the non adjoining rooms but luckily no noisy neighbors. Breakfast still good with eggs and veggie patties, clean rooms, plentiful parking. This trip also got there in time for a couple of fresh baked cookies in the afternoon which was nice. Good to have this hotel in this convenient location.

The shower pressure is low and it took a very very long time to change temperatures in the shower…read more There's was a blinking light on the ceiling that was annoying to sleep with. The elevator and hallways smelled but the room didn't. The room was big, breakfast was pretty good. I appreciated there were bananas, peanut butter, honey and oat milk.

I'm staying here now and although there are positives, the negatives out weigh them!!…read more I'll start with the positives- The staff are very nice, the rooms look good, the beds are comfortable, and the breakfast was good. Negatives- the water pressure sucks and the water does not get hot. You can't even take a decent shower!! I'm so unhappy about this. Our door was squeaking but maintenance was able to fix it with WD40 but he could not do anything about the water pressure or the temperature of the water! I feel like I'm in a 3rd world country, it's sad. Our room won't even stay warm. We have to keep turning the thermostat up. The elevators are freezing, wear a jacket or sweater. I wish I could move to another hotel but it would be too much trouble at this point cause we have too much stuff and two rooms. The room we have across the hall also has a water pressure issue with the shower and sink. Water doesn't get hot in that room either. Update: I informed front desk that the issues could not be fixed and they changed our rooms. Had them check the water pressure and temp before, so we are moving rooms.

This room/hotel was not satisfactory. It was not in the best area. When we arrived, the lobby…read moredoor was locked and they had to buzz us in. There was not access to an ice machine as they lock that space down at 10 pm so we had to go out for ice. The tub didn't drain and was rusty. The sink was very cracked up and there was hair on the floor. There was a gross stained chair in the room. What they advertised as free continental breakfast was a joke and consisted of coffee and one single lone honey bun in a jar. There were 2 very small tables and a very dirty window looking out at the highway. We asked a housekeeping staff member who walked into the room if there was anything else to offer and she just smiled and walked away. The positive was a microwave and fridge in the room and fairly efficient electronic communication regarding our stay.

Way too many bugs in the room. Broken/blown up outlet with an existing hole in wall. I wouldn't…read morerecommend staying here. This hotel/motel needs a start over. Even cops were out front 5 mins after we got into the room and decided to leave. A couple running drugs sales around the back, while playing loud music as well. It's a crazy situation there.

A little disappointed this trip. I have used this hotel probably 6 times over the last 10 years…read more Clean, usually reliable facility, decent breakfast included, gym room and usually pleasant staff. Checked in ok but not with usual happy to help staff on duty. 2nd night the TV (looking to enjoy the elite 8 NCAA playoffs) was not getting a signal. It never did the rest of the 4 night stay. Don't know if it worked at all since didn't try till 2nd night. That's bad enough but staff at front desk took my four subsequent calls, complaint about TV, laid phone on desk and ignored me till I hung up and called again. Finally asked for manager, never got to talked to her (not on premises). Walked down to desk, again was practically ignored until clerk acknowledged me while on the phone to manager. Still no resolution. I currently have a reservation set there for next month. Will give them one last try, then look to find different hotel.

Only positive thing that I can say was that the staff were nice and professional. Only negative…read morething on their part was that when my boyfriend went to them and complained about flies all over my bathroom, they gave him FAV SPRAY!!!! We had to sleep that night smelling chemicals. I stayed here for one night and I wished that I didn't stay here at all. No one even ATTEMPTED to clean the bathroom. Flies everywhere, stain on the blankets and a lamp wasn't working--maybe I had to plug it in myself, but why should I do that as a guest when it should be ready when I walk in? Location is convenient, activities and the town center is very close and price is great. However, convenience should not equal laziness. Would not and will not recommend nor come back to this place.