The service here was amazing from Natycha. I had reservations on the breakfast here but I was…read moreshocked. Our first morning we enjoyed breakfast here (not buffet style) and it was worth it. A bit pricey of-course but for the convenience it's worth it. The skillet dish, coffee and the breakfast sandwich were favs. However, the stay itself was decent. We had a few issues with the rooms. Our first room had toilet leaking issues, lots of bugs and the room smell was not bearable for my friend and I. The lovely manager helped us get another room which we really appreciated! She was so kind and awesome with diffusing the issue. This is the person you want guests to interact with at all times. She put us first we appreciate it. The person that came to fix the toilet was also kind but I wish the bathroom could've been cleaned afterwards. Our second room still decent with some bug issues but we didn't complain to staff and dealt with it. We dealt with housekeeping issues (calling and texting multiple times for items to be replenished even though the room was cleaned earlier with no immediate feedback causing delays).

I rarely leave negative reviews, but this experience was genuinely unacceptable--especially for a…read moreHilton property. I had reservations about this hotel when booking, but I chose to upgrade to a junior suite, hoping my instincts were wrong. Unfortunately, they weren't. Within an hour of arriving and unpacking, I placed a cup of tea on the nightstand and returned to find it covered in ants. Not a few--enough to make it immediately clear there was a pest issue. As a frequent traveler and Hilton Diamond member, I have never encountered anything like this at a brand I trust. I contacted the front desk right away to request a room change, only to be told the hotel was sold out. When I asked about checking out, I was informed I would still be charged unless management decided otherwise in the morning. After a long day of travel, all I wanted was to rest. Instead of offering a meaningful solution, they sent maintenance to spray bug killer in the room. Being expected to stay in a room with active pests--and fresh chemical spray--while paying $140 for the night is unacceptable. Due to heavy rain, fatigue, and unfamiliarity with the area, I felt stuck and had no choice but to stay. I ended up trying to sleep while dealing with ants throughout the night, which is not something any guest should have to endure. This property has a serious cleanliness and maintenance issue and is in urgent need of renovation and proper pest control. I expect far better from Hilton, and this experience fell well below even basic standards. From broken cabinets, stained sheets and ANTS!

Loyal Guests Taken Advantage of During a Crisis: My wife and…read moreI have stayed at this Holiday Inn Express many times, and we've always had good experiences -- until now. After a storm knocked out power in Annapolis for two days, we needed somewhere safe and cool to stay. Temperatures were high, and we had no choice but to find a hotel. What we didn't expect was to be charged $988.51 for two nights. The normal rate here is around $166-$184 a night, which means two nights should have been roughly $237-$245. Instead, we were hit with a bill that was four times the standard cost. At a time when families everywhere are struggling financially, this felt like a punch in the gut. We trusted this brand. We've stayed here multiple times. But this experience made us feel taken advantage of during a vulnerable moment. We're deeply disappointed, and unless something changes, we'll be looking at other hotels in the future.

I noticed the newest review was from May 2023, so I felt compelled to write one, and add some fresh…read morephotos. Yes, there are a few things that could use updating, but all in all my room with king bed was quite nice. The furniture was obviously older, with a few dings here and there. But the bed, although firm, was very comfortable for me - I can't stand furniture I sink into. The pillows had cases with the word "soft" or "firm", which is nice. Everything was spotless! The bathroom was definitely updated, and was not so small I couldn't turn around. Of course, it is also ADA compliant. I really appreciated all the grab bars! I am not disabled, just old & creaky ;) The water got hot quickly and had plenty of pressure, so the tub filled fast. And unlike the last tub in a hotel, which had grab bars, this one had water controller within easy reach while sitting. Nice. The fridge was apartment-sized, with a tiny freezer shelf. The microwave was also small, but adequate. I wish hotels wouldn't use Keurig coffeemakers due to the waste, but I brought my reuseable K-cup & grounds. The machine worked fine. There was a large flat screen TV and ... thinking ... either DirecTV or Comcast, I don't recall which. It had a cable guide and was easy to navigate. Breakfast was free, of course, and had a nice variety of hot and cold foods, breadstuffs, cereals, hard-boiled eggs, yogurt, juices, etc. On Saturday I had a biscuit & half a ladle of sausage gravy, some crispy bacon, and scrambled eggs. All perfectly hot and tasty. I filled my commuter mug about halfway with some decaf, just to reheat what I made in the room. Sunday had similar offerings, although instead of scrambled eggs there were mini omelets with cheese; oh, and both days there were egg white veggie omelets. No bacon, but sausage links; there were also turkey sausage patties. I skipped the biscuit but did put a dab of sausage gravy over my links. Again, quite tasty and perfectly hot. I took a few photos of the breakfast seating because an earlier review complained that there wasn't enough. I saw two different families, one with 4 people and one with 5, sitting together. On Saturday evening, DD & DGD came to visit & swim. We had a nice time, for me because the water was actually warm enough for me to go in! I'm a big sissy about cold water ;) The jacuzzi was pleasantly hot and bubbly, too. I don't know what the room cost because it was a thank you staycation gift from DD & SIL. I can say that items in the snack bar are $$$, so better bring your chips & stuff with you! Or drive .3 mile to the Harris Teeter store that's just up the road! The staff members I interacted with were very friendly and helpful. It was a truly comfortable and enjoyable weekend!

Upon entrance of the property was greeted with a smile by the front desk staff member. The property…read morewas clean and you can tell it is well kept. The room was spacious and tidy! The breakfast was was ok. Wish there were more juice options, the was only orange juice. I stayed one night and the parking lot was well lit which is great so it made me feel safe. Overall a great property and will probably stay there again.

Wish I could give them a 0!!!…read more DO NOT BOOK THIS HOTEL!!! Absolute disgrace to the Hilton brand!!! If you are considering staying at the Homewood Suites in Columbia/Maryland, do yourself a favor and look elsewhere. This place is run-down, dirty, and severely neglected. From the moment we walked into our room, we were met with a heavy, overwhelming smell of mold--and sure enough, visible mold was present. The room was filthy, and multiple items inside were either damaged or completely broken. The surrounding area outside felt unsafe, adding to an already uncomfortable experience. The front desk customer service was remarkably discourteous and unhelpful. The sole exception was a kind younger staff member wearing a heart sweater, who was genuinely polite and tried to be pleasant--a rare bright spot in an otherwise miserable interaction. To cap it all off, we had an emergency and needed to leave at 4:00 PM. After the front desk representative couldn't figure out how to process or handle our checkout, forcing us to use the Hilton App to buy another night. SCAM!!! *** FYI...If they make you use the app, DON'T!!! "It's a Trap!" That app ended up blocking us from checking out early, trapping us in a billing loop for a room we couldn't even use--despite receiving zero housekeeping services. The management could've cared less even though Hilton had a policy of emergency early checkout for a charge. The owner / manager disregarded any Hilton hospitality and then proceeded to walk outside and stare us down while we left. Felt like we were in the movie 'Obsession'. Haunting and creeped out to say the least. Online support completely refused to help or take accountability. Save your money and peace of mind. Stay elsewhere!!! Please! One last word....MARRIOTT !!!

Stayed one night only - there is a wholly ridiculous self - parking charge of $12 PER DAY (almost…read more10% more per day). I have stayed in many suburban Residence Inns and have never paid a parking fee. I did not notice it on the website when I booked the room (my mistake!). If I had not paid in advance to get a slightly lower price (again, my mistake, having not seen the hotel), I would have left. The Hilton Garden Inn across the road, or (if you're determined to stick with the deteriorating Marriott brand) the Courtyard down the street, both have free parking.

I had an amazing stay here the front office staff was really welcoming and helpful the light…read morebreakfast was delicious especially the breakfast sandwiches and the potatoes was so crispy the room was spacious and clean and housekeeping staff did a great job keeping towels full and service our room the hotel was walking distance to 2 grocery stores shops and food woll stay here again if i had to

Discovered roaches in my hotel room woke up to two roaches…read morecrawling on the wall in my bathroom. Left immediately. Told the clerk, showed her the photo and management has yet to call me. Wrote a review and received the below response. Harris, Thank you for sharing your review. While it didn't meet all of our website guidelines, our team has read it and truly values your contribution. We appreciate your effort and hope to feature your insights in a future publication! Thanks again, RachelleManager, Voice of Customer Operations, Digital Operation

Easy to get to, friendly staff, clean and quiet room, great breakfast buffet!! I had a really…read moreseamless and enjoyable experience! I'll be staying here again in a week on my return trip from my vacation and I'm looking forward to it !!

It's the cookies for me! No seriously, the fresh cookies in the evening are a nice treat! This…read moreplace is perfect for a mini staycation or long-term since there's a kitchen. The rooms are clean, the bed was comfy. Super convenient to get on the highway. Parking is abundant and free. The overall amenities make it worth it. The pool was nice. The service here was great. I would definitely stay here again.

Back to this hotel for one night - still my favorite place to stay when on a work trip in the area…read more This time had another adjoining room - as usual sound insulation a bit worse than the non adjoining rooms but luckily no noisy neighbors. Breakfast still good with eggs and veggie patties, clean rooms, plentiful parking. This trip also got there in time for a couple of fresh baked cookies in the afternoon which was nice. Good to have this hotel in this convenient location.

This hotel is on the smaller side and shares a parking lot with a Marriott hotel. The staff were…read morefriendly. The room was ok. The beds felt like boards and the thermostat wouldn't go under 73, so it was pretty warm. The shower had a drip, but no big deal. However, the shower water was either freezing cold or boiling hot. I reported it through text, but did not get a response. Since it was a short stay, I didn't press the issue. Hopefully they will fix it for the next guest. I loved that it was close to everywhere I was going, but I doubt I would stay at this location again though.

I stay often in Hampton inns. They tend to be near family and friends of mine. Tonight I'm in room…read more408. As I'm walking to my room tonight I asked the chat in the app if I can check out half an hour late, that would be 11:30 in the morning. It was too hard a question for the app. So I walk up to the front desk even though I've checked in on the app. I asked the woman at the front desk can I check out a half an hour later. She says that would NOT be possible without talking to the housekeeping staff. FFS! I told her fine I'll check out at 11:00 and just wait downstairs. I get to my room and start unpacking. The side of the king bed closest to the bathroom has absolutely no charging capabilities. I have electronics and I also have a CPAP machine. Right now I have them charged on the other side of the bed. I'm not using my laptop nor my heating pad right now because I have run out of electrical outlets unless I want to trip in the middle of the night with a cord crossing the room. It is 2026 both sides of the bed should have charging an electrical plug-in capabilities. While it appears it's back from the road enough not to hear traffic, apparently removing mufflers is a thing in this town so I'm hearing cars, I'm hoping the muffler-less vehicles do not run all night. So no I don't recommend this particular Hampton inn. I can't see a time in the future where I will use this hotel again. This is not one star cuz at least the bed is comfortable. I'm grateful I'm only here for a single night before I go stay in Baltimore.

This room/hotel was not satisfactory. It was not in the best area. When we arrived, the lobby…read moredoor was locked and they had to buzz us in. There was not access to an ice machine as they lock that space down at 10 pm so we had to go out for ice. The tub didn't drain and was rusty. The sink was very cracked up and there was hair on the floor. There was a gross stained chair in the room. What they advertised as free continental breakfast was a joke and consisted of coffee and one single lone honey bun in a jar. There were 2 very small tables and a very dirty window looking out at the highway. We asked a housekeeping staff member who walked into the room if there was anything else to offer and she just smiled and walked away. The positive was a microwave and fridge in the room and fairly efficient electronic communication regarding our stay.

They should have a lot of maintenance work done before letting people stay there. It looks like a…read morerun down place and we felt like we were staying at a place that can barely sustain itself. Not staying here again.

Only positive thing that I can say was that the staff were nice and professional. Only negative…read morething on their part was that when my boyfriend went to them and complained about flies all over my bathroom, they gave him FAV SPRAY!!!! We had to sleep that night smelling chemicals. I stayed here for one night and I wished that I didn't stay here at all. No one even ATTEMPTED to clean the bathroom. Flies everywhere, stain on the blankets and a lamp wasn't working--maybe I had to plug it in myself, but why should I do that as a guest when it should be ready when I walk in? Location is convenient, activities and the town center is very close and price is great. However, convenience should not equal laziness. Would not and will not recommend nor come back to this place.

I was extremely disappointed with my recent stay. Upon entering the room, I discovered roaches…read moreinside. This made the room feel unsanitary and uninhabitable. I was unable to comfortably use the shower or fully occupy the space I paid for due to the pest issue. I reported the problem immediately, but the situation was not handled with urgency. An employee named Joey was dismissive and unprofessional when addressing my concerns. I also requested the name of the General Manager for documentation purposes and was told it could not be provided, which I found concerning. My refund request was later refused despite the clear sanitation issue. Travelers should be aware of the cleanliness standards and how complaints are handled before booking here. I will be reporting this hotel and I encourage anyone who has stayed here to do the same!!