The second of the two active / open Wigwam Motels we saw on our Route 66 journey from Chicago to…read moreSanta Monica, this one is more nicely maintained than the one in Holbrook, Arizona. Got some great photos and a stamp for our Route 66 Passport. Glad we stopped by as I am not sure if either or both of these places are going to be around much longer.

BEST STAY OF OUR ROUTE 66 JOURNEY!…read more I booked this night's stay months ahead of time to make sure we got to stay here. From the front desk to the room to the manicured area, stellar stay. Kevin at the front desk checked us in and was a lot of fun. Very personable and helpful. Samir who was also the manager, was helped us with our reservation issues and was there when we checked out. He was amazing, helpful and just a sweetheart. I highly recommend a stay here while out on the the Route 66 roadtrip or just anytime in the San Bernardino area. Thanks again for memories that will last a lifetime.

Amazing. Comfy bed. Lots of room in it suite-helpful to get out toddler wiggles. Elevators. Lots of…read moreamenities-24/7 access with guest card. Staff were all very friendly, and I appreciated the help with check in. We were in a JR Suite and the queen bed was "separated" from the pull out couch area by the bathroom, for a bit of privacy (well as much as you can get in a hotel room!) Each area had a TV and drawers. Fridge and microwave are always useful.

This review is for a conference only. We had a conference in the garden room 1 with included…read morebreakfast and lunch buffet. Overall, an amazing location for a conference with an amazing room, great selection of delicious food, and wonderful waitstaff. - Parking: plenty - they have an attached strip mall with food options if you want, but honestly their conference food was beyond my expectations - bathrooms: maintained well and kept clean throughout the day - audio: great, no issues and they provided a couple of handheld mics too - lighting & projector: great, no issues - service/waiters for empty plates: 5/5, were very stealthy and made a couple sweeps to pick up empty plates after breakfast and lunch (much better than another conference location I went to where the staff was clanging plates loudly throughout the conference) There was a drink cart set up right outside the conference room in the hall with: 1. Hot water for tea, with a selection of 5-6 teas 2. Regular Coffee and decaf 3. 3 Juice selection incl. OJ (morning only) 4. Paper cup with lid 5. Mugs and glass cups to choose from Breakfast: buffet style 1. Scrambled eggs 2. Bacon 3. Sausages 4. Assortment of pastries & muffins 5. Assortment of Fruit Lunch: buffet style, one of the best conference buffet lunches I've ever had 1. Chicken 2. Streak 3. Pasta 4. Green beans 5. Carrots - this was surprisingly a crowd pleaser, many people went for seconds, it was cooked that good 6. Mashed potatoes 7. Salad TLDR: absolutely amazing conference experience, kudos to the chef for scrumptious food and to the conference organizers for hosting it here!

Was out this way for a running event. The room was booked through a 3rd party website. I was not…read moreaware beforehand that they require a $40 cash deposit on top of charging your card for the night. It would have been nice if this was mentioned in the property's message that came through in an email. Because I wanted my deposit back, unlike other places where you can just leave, I had to drop by the office window on the way out. As far as room 220 goes, not a big deal but unsightly there was a good size tear/hole in the decorative bed cover. There weren't any shelves in the fridge. Speaking of, the fridge got quite noisy in the middle of the night. I'm sure it was heard next door just the same as I was hearing lady moans after the neighbors arrived at 3am. At least the heater worked well but I came prepared with a small blanket as a barrier between me and their sheets.

I barely checked in. It feels like I have been here a week, and walking into the room, you can…read moresmell the cigarettes like someone just smoked inside. I would give half a star if it was an option...

Good location. Good name. Good branding…read more Reasonable pricing (somehow their average price is less than what you will see online so call ahead... it's one of the few that you should call ahead before booking online because it may be cheaper booking directly by calling ahead which I regret not doing!). Loved, loved, loved their breakfast. It's far and wide now to find a hotel that includes breakfast in their reasonable pricing (in a "hot" spot) that serves a warm breakfast besides do it yourself waffles which I greatly appreciated. They have a rotating menu and on this day it was sausage gravy biscuits. Yogurt. Typical juices. Oatmeal. Has chocolate flavored waffle mix as well but an extreme bitter after taste. Strange coffee machine... brewed Capp and it was sweetened latte. ***it seems as if some rooms do make you pay extra for breakfast as a worker was asking for room numbers Comfy beds with white sheets. Showers = shower curtains. Knobs are placed backwards. Kind of old, in need of a remodel. Strange side entrances. Glad there's an elevator, being 3 floors. Free parking.

I had a long day, and was exhausted so I booked a room here. First off, it is SO refreshing to go…read moreto a hotel that isn't that awful sterile grey "remodel" look. I stayed at another Best Western the night before with the sterile grey look and I felt like I was sleeping in a hospital. It still has the older decor with warm colors, wood and gives off that 2000s Tuscan feel. I knew I was going to sleep SO good there. (And I really did!) Amber checked me in, and really turned my night around. I was having a really rough night and had just finished crying in my car, too tired to even function. Amber was SO kind and chatted with me as she checked me in, I told her I had kind of a crappy experience at another BW the night before, so she made sure I had a nice quiet room so I could finally sleep. She really seems to care about her job and the guests and that was SO refreshing to experience. There is a grocery store right across the street that was great for getting some supplies. The free breakfast in the AM was actually pretty good, though the attendant kind of grilled me about what room I'm in and made me present my key which was weird. The room was very comfortable and clean. The decor warm and inviting. Bathroom was extremely spacious. I got a really good (and much needed) night's sleep here.

I don't often write reviews, but this stay deserves one. The Ayres Hotel Redlands is genuinely one…read moreof the nicest hotels I've stayed at in a long time -- the lobby is gorgeous, the room was spotless, and the beds were comfortable. I was seriously impressed with how clean and well-kept the whole property was. Everyone we interacted with was friendly, and the location was great too -- close to the Packing District, easy freeway access, and a quick Uber to the nearby casino. We did run into a billing mix-up related to Expedia, but a staff member named Ariana helped sort it out and made sure it was resolved. Really appreciated her help. One small note: our coffee maker didn't have sugar or creamer, but the front lobby had us covered, so no big deal. My only real critique isn't specific to this hotel -- it's more of a hospitality industry thing. Checkout was at 12pm and check-in at 3pm, which means guests never actually get a full 24 hours even though that's essentially what you're paying for. I'd love to see hotels move toward at least a 24-hour stay window, even if that just means pushing checkout to 1pm. Overall though, this hotel is an excellent example of what a hotel brand should be, and I hope their other locations hold to the same standard. Highly recommend.

Well they were sweethearts from the start!…read more I called multiple times to ask questions ans ensure I'd pick the right room and dates. Staff were kind throughout the process leading onto the date of reservation. The place was nice and clean and ready for our stay. Staff were welcoming and supportive. The bed was comfy and there were extra pillows in the closet. I wish we would have had time to use the swimming pool. Thank you for a wonderful visit.

San Bernardino is not my ideal location for a conference, but this Double Tree was surprisingly…read morereally nice! The staff kept the water stocked all day and we had a buffet style lunch and it was delicious! The chicken was very tasty and juicy and the rolls, salad and vegetables were gourmet status. For dessert, they had their world famous chocolate chip cookies and they hit the spot. Definitely would come back for another event!

I am extremely disappointed with my recent stay. I paid for two nights expecting a clean,…read morenon-smoking environment, but the second night my room was completely filled with marijuana smoke. This made it impossible to relax or sleep, and I had no choice but to check out early. No guest should have to leave a hotel they paid for because the room is uninhabitable. What is even more concerning is that after looking at other reviews, I saw multiple guests reporting the same marijuana issue. This clearly shows it is an ongoing problem that management has not properly addressed. Although another room was offered, it was late at night and not reasonable to move, especially with my granddaughter. At that point, the damage to our stay was already done. A non-smoking hotel should enforce its policies and ensure guests are not exposed to smoke. I paid for a service that was not delivered. I am requesting a full refund for the night that was impacted, as well as the return of my deposit. This is the fair and reasonable resolution. If this is not handled appropriately, I will continue to escalate this matter and share my experience on multiple platforms.

For starters be aware people run cameras through the walls and mirrors…read moreI overheard the people next door talking about seeing me in the bathroom as well. Absolutely disgusting and overly intrusive. Towels had yellow stains and so did the sheets Quite the nightmare Apparently the manager said no one was in the next room Whether he was lying or not is unclear. He was nice about it, but I'm seeing if I can do anything about this still.

customer service is very poor and are not friendly at all. They are very rude as you walk in and it…read moremakes you want to turn around and cancel your reservation and go somewhere else. They wont even let you check in early even when the place is completely empty and not full of guests. We tried checking in early, at 2:40 when there were open rooms and was still rudely that we were not allowed too and said we were willing to pay to check in and they still said no. I was turned off right away by the reception I received and I walked away from the hotel, ate the money I paid for it and went to pay for a more expensive place that let us check in right away. I will never book from this place again as the treatment I got was uncalled for and not a good experience. If I could rate it, I would not even give it a 1 star but a -10 stars.

We had a great stay at The Kingsley Hotel. Checking in is a smooth process. The overall vibe is…read moremodern, clean, and very comfortable from the moment you walk in. We stayed in a King Studio, which was the perfect size for two people--cozy but not cramped. The bed was super comfortable, and the pillows were just right, which made for a really good night's sleep. One of the best parts is the location. It's within walking distance to the downtown area, which made it easy to explore without having to drive everywhere. Parking is a bit tight but it was doable to get in and out. Parking in the front is probably the best option if you have a larger vehicle. Overall, a really solid stay and II'd definitely consider coming back.

It was a beautiful room with everything we needed. The check in process was easy, just make sure…read moreyou check your texts. The area is nice and there is a nice gas station across the street for snacks. I definitely plan on staying here for the next time!