So for those counting, I managed to stay at Home 2 Suites my entire NY to California road trip…read more This was stop #2 and I arrived fairly late and in a bit of a storm. The front staff was friendly and efficient. The room was spotless and very comfortable. The beers being in the back of the moving van were already pretty cold, but having a real freezer helped to put the final chill on them was nice. The moving van had to go in the back but my room overlooked it. The hotel has easy on and off I-40 and plenty of spots to eat around it with a Walmart nearby

The location is very convenient. It's fairly close to the interstate, restaurants, and shopping…read more The hotel is modern and sleek. It really is a nice hotel and the rooms were amazing. I also love the fact you can check in from the app, get a digital key, and not have to go to the desk. This hotel has a nice gym area, indoor pool, fire pit, and serves breakfast. Now, let's get to why only 3 stars. This is a newer hotel that sits relatively close to a main road and right by a red light. They definitely did not invest in sound reduction, so if you're in a room that ends in an even number prepare yourself to hear ALL the traffic - making it a bit difficult to sleep. Breakfast is served starting at 6am, but only during the week. If you're there on the weekend it is at 7am, so those who are in town for work and have to be there in the mornings just be prepared to eat breakfast somewhere else.

Paid $217 for 2 queen bed room. Pool had debris floating in it. Wife skimmed it herself. Still…read moredidn't swim as there was green slimy looking stuff in bottom. We were in room 106. Refrigerator wasn't cold. Bathroom and living room fixtures were rusty. Shower fixture was questionable. Chairs in lobby dirty. I called manager. He was friendly and gave refund.

The only thing that kept me from giving this business five stars was the bathroom. The beds were…read morepretty comfortable, pillows were fluffy, and the air worked. Fantastically! All of the lights were soft white, and added to that comfortable ambience. The bathroom honestly was lackluster, with tarnish and mold And a toilet that ran for the majority of my visit. On the other hand, the service at the front desk was absolutely wonderful, the girl that worked there during my stay was very pleasant and kind. The breakfast was amazing. They had miniature scones, oatmeal, yogurt, waffles, and other hot breakfast items available each day. Did I mention they have pumpkin spice waffles right now? Not going to lie I was super excited! The pool is closed at the moment, but the indoor workout room did not smell like a nasty, old, rotten jam, it was actually rather pleasant, and all of the equipment was well-kept! Definitely debating coming back here and hopefully they will get their bathroom situation figured out. Because short of that my stay lasted entire week and that was the only complaint that I had.

We checked in late and were eager to watch a World Cup game and get sleep. After settling in and…read moreputting our son to bed we realized the television didn't work, the toilet didn't flush and there was dog food on the floor of the bathroom. We called the front desk and had to move to another room on another floor. Very inconvenient and they offered no discount for the inconvenience. Breakfast was not well stocked and we ended up going elsewhere for food. Just before 9:30AM I went to make myself a coffee and the person cleaning from breakfast grabbed the creamers as I filled my cup which was rude and ridiculous. Even if breakfast was ending he could have let me cream my coffee. We were going to stay again on our way back through town but definitely will try a Hilton instead. We have been strictly Marriott users as I plan soccer travel for a group and plan business travel frequently but I've been urged to switch to Hilton brand for a better experience.

Updated review: Ever since my initial experience, house keeping has really stepped up.The ladies…read moreare nice and the 3 that I see often have taken to my fur babies. They are receiving lots of love and attention here at the property. The location is convenient to sams club, movie theater and the interstate. The road parallel to the Interstate has all of the restaurants and shopping that you'll find here in Cookeville. But the town itself is unimpressive. But if you're going to be here, this hotel is a good choice. So far, this is the worst hotel stay I've had in the 5 months I've been on the road. I've been checked in for 2 weeks now and I've had absolutely no housekeeping. I've went downstairs and requested room service 3 times. Yesterday, I finally spoke to a manager and she informed me that housekeeping is afraid of my caged dogs. But she reassured me after my assurance that they'd be put away in my absence, that my room would be flipped. I let her know that I was away from my hotel room for the weekend and she said they were still there for the day, and here I am walking into my room, still hasn't been serviced. Seriously a bad representation of a Marriott location.

I am writing to file a formal complaint regarding my recent stay at a Comfort Inn & Suites in…read moreCookeville, Tennessee. What began as a positive experience quickly turned into a deeply concerning situation involving what I believe to be discriminatory treatment, harassment, and improper conduct by hotel staff. My family and I were in town due to a funeral and had booked rooms at both this hotel and a nearby sister property. We were informed that the pool at this location was open to guests from both hotels due to maintenance at the other property. During our time at the pool, our group--consisting of four adults and five children--was singled out and repeatedly stopped and asked to prove we were registered guests. We observed multiple other individuals entering the pool area without being questioned and being greeted politely by staff. In contrast, we were treated with suspicion and subjected to repeated scrutiny. We later learned that the individual initiating this interaction identified herself as "Kim," the Director of Sales, not a front desk associate. Despite not being in a front desk role, she continued to monitor our group, including walking past the pool area window, pointing at us while on the phone, and repeatedly intervening. In an effort to comply with staff concerns, we returned to our room and booked an additional room at approximately 4:00 PM. We have timestamped confirmation of this booking. Our children were back in the pool by approximately 4:30 PM. Despite this, staff later claimed that the room was not booked until after 8:00 PM, which is factually incorrect and directly contradicted by our documentation. At checkout, we discovered additional charges for extra guests who did not stay overnight. When we attempted to resolve this, staff presented photos of the minors in our group--taken while they were in the pool in swimwear--on a personal cell phone, claiming this was evidence of additional guests. This action was extremely inappropriate and raised serious privacy concerns. Furthermore, after disputing these charges and raising concerns about our treatment, we were informed that we had been trespassed from the property. This appears to be a retaliatory action in response to our complaint rather than a justified decision based on our conduct. Throughout this experience, we made every effort to comply with staff requests. We were respectful, followed instructions, and even booked an additional room to address concerns raised by staff. Despite this, we were subjected to what felt like a pattern of targeting, surveillance, and inconsistent enforcement of policies compared to other guests. Given the totality of these events, I am requesting: A full investigation into this incident, including staff conduct and use of personal devices to photograph guests Removal and refund of all improper charges Clarification of hotel policies regarding pool access and guest verification Assurance that appropriate corrective action will be taken to prevent similar incidents in the future This experience was especially distressing given the circumstances of our visit. I expect this matter to be taken seriously and addressed promptly. Sincerely, Eric Messer

Its very run down and dirty. The lobby furniture is old and stained as well as our room. The…read morecarpet was dirty. The shower curtain was ripped and moldy and had hairs on it. Under The sink the pipes leaked on the wall and there is black mold on the wall and floor. The microwave was so gross with old food stuck all over the inside. Looks like there is never any maintenance or cleaning. We were able to get the AC to come on but it stopped working. It was too hot. Between the headboard and the wall was so dirty with food and years of hair it was very gross. We wont be staying here again. We stayed on points and now have lost 20,000 points. Not sure how they keep their franchise

The room had two terrible cracks in the ceiling. I don't know what happened but it did not look…read moresafe. I laid on top of the bedspread because I didn't feel safe. I don't think I truly slept at all. I left at 5:20 because I knew I wasn't going to sleep. The room should have been closed for repairs. Don't wast your money staying here.

Staff is always very friendly. Rooms are clean , beds are…read morecomfortable and breakfast is top notch. We have stayed here a few times and will again in the future.

Great hotel with free breakfast, plenty of snacks and water. The staff was super friendly. Lisa was…read moreso nice and made us feel welcome. Perfect little pool and abundant coffee. Very very clean. We will definitely stay here again.

Either brand new or newly renovated. Nicest Hampton we've stayed in. Very continental in decor…read more Helpful staff. Pricey though ($132 WITH small a AAA discount. With tax $150!). "Hot breakfast" disappointing, were it not for the oatmeal and/or waffle maker. Molded omelette looked plastic, sausage patty was pale and not at all appetizing, and the French toast sticks were soggy looking. Need to work on this folks! Coffee is good but stingy cups (that's standard Hampton).

My fiance and I booked our overnight stay in one of their king bed suites. Since we are staying…read moreonly one night, and our only activity for this trip was dinner with our parents, we decided to splurge. I wanted to stay at a hotel with a pool, spa, fitness center, and business center. The plan was to have the "meet the parents," dinner, then enjoy staying at the hotel. The pool is outdoors, which (a) I don't remember being listed as such on Expedia specifically, and (b) doesn't make sense to have for a hotel in a moderate climate where cold weather may cause the pool to be closed. The "spa" is actually a hot tub. I was expecting an actual spa with services, such as a massage or facial. Bonus downer, the spa is located OUTSIDE with the pool and is therefore closed. The fitness center is small with seemingly dated equipment, but it's nice and clean. It works well enough if all you need is cardio to avoid a skip day. There is a meeting room, but there is not a business center with individual computers as I expected. Any plans I had for online wedding planning have been thawrted. The room itself is nice, clean, and comfortable. The hotel is very clean and comfortable in the lounge and breakfast area. Had I known this hotel didn't have what I wanted I would have been more than happy to find an alternate location with ammenities more suited to what I was expecting. Still, for what we've received versus paid, this hotel is definitely 5/5.

I stayed at this hotel for one night, and it was by far the worst hotel experience I've had. I've…read morebeen on the road for a long time and have stayed at many hotels, so I believe I can judge this experience fairly. First, the hotel was extremely crowded and appeared to be hosting an event beyond its capacity. There was no available parking, and we were told to park in the AMC parking lot instead. The carpet was disgusting. There was no shower gel or shampoo in the room, and there weren't enough towels for two people. We had to go downstairs to the front desk to pick up the missing items ourselves. Breakfast was also extremely crowded, and the food did not seem sanitary. I even spotted a bug in the bread area. I honestly don't know how this hotel has such a high rating. Maybe other guests had different expectations or simply had a different experience than we did. Even the photos online do not reflect the hotel's actual condition. Overall, this hotel was not worth the money at all. I've had much better experiences with other hotels in this chain, so this stay was especially disappointing. It was a complete waste of money.

Surprisingly nice. This is a simple highway hotel. Very friendly and efficient staff. Rooms are…read moreclean and nicely sized. There is an ample hot breakfast included.

Well, to start out. The beds are old and very uncomfortable. There was a mold ring in the toilet…read more Speckles of black stuff on the toilet seat. Dried soap still on the soap dish. Breakfast was cold, except for the yogurt, which was warm. Very sad stay.

Solid mid-range hotel. Made a last-minute reservation, recieved a 1st floor room at the end of the…read morehall. It was quiet. The night clerk was friendly and efficient. The room was large, with a couch and work desk. The bed was comfortable. The hot tea in the room was Bigelow and was a nice touch. Saw a few minor maintenance issues that need to be addressed but nothing major. Would like to see nightstand outlets equipped with charging ports.

My family visited this hotel last week..We have for many years as they have an indoor…read morepool..However, this time was very different...After a day of swimming all my Grandchildren developed a severe rash.. My 8 year old was so severe he was crying and begging to go to the Doctors AND my daughter-in-law took him immediately.. I unfortunately didn't get pics of his chemical burns but I did my Granddaughter and one of the three grandson's.. What was more disturbing was the way they were treated after..Zero apologies and no accountability.. The Manager was rude and refused a refund. Becareful with your little ones and they will make this right eventually.

This is not the newest or best Fairfield Inn I've been to, but as a Marriott Platinum member, I…read morestay in a lot of properties. I had taken my mother to a family event in North Carolina and Cookeville was the rest stop we chose for the return trip. I reserved a double queen suite early this morning, and the room was ready when we arrived. The room is a bit dated (still has an old iPod compatible stereo system), but the room was well decorated, and very clean. The staff are friendly and helpful. The breakfast is a full breakfast, including a waffle maker. Rooms have a larger fridge and microwave, and there is an indoor heated pool. Fairfield Inns are almost always great value for money, and this one does not disappoint in any way.

I booked through Booking.com, showed up at 8:30 p.m., and paid the $20 incidental deposit at the…read morefront desk. Room was exactly what I expect from budget travel--sticky carpet, busted latch lock, cigarette stench, dirty bathroom--but I travel often and wasn't shocked, so I didn't complain. What I didn't expect was waking up to find my card had been hit five separate times for $150--without my permission. When I asked about it, the desk clerk acted like I was imagining things and then claimed my Priceline reservation (funny, it was Booking.com) "needed to be redone." Her tone and body language screamed shady. I asked for my receipt--she vanished. Later I got the receipt emailed to me, but by then my Cash App account was negative $120 because of their unauthorized charges. No explanation. No resolution. Just silence. If you value your money, your time, or basic honesty, skip this place. There are plenty of hotels that won't turn your incidental deposit into a personal ATM withdrawal I will save my screenshots for corporate but if I were not in NY I would already be back. Yes this is a new account but only because I havent yelped since 2015!!!