Spoke to a man about a tire quote to see if it was still good…read more First he couldn't get my name right And I couldn't hardly understand him and he was short with me and somewhat rude Then he proceeds to tell me I have to pay upfront which I've been a customer here Along time and never been asked to pay upfront Then he switches me to someone else to pay and hangs up on me This man doesn't need to be interacting with customers You lost me because of how I was treated and spoken to

Perhaps it can be said that today's car/truck buying options have dramatically changed. Of course…read moreI come from a generation where you visit a local car lot and make your best deal. Or, if you prefer private sales, you do your best to determine if it's going to be a lemon or a blessing. I mention this because the scope has changed so much. We shop online to reduce the running around, to reduce the pressure of a live interaction and when we actually find what we are looking for, it's snapped up in a flash because we naturally hesitate but there's likely to be five or more people looking at it as well. We are located in Tennessee and we found what we were looking for in Corsicana Texas. We sent an inquiry in the evening and we were called the very next morning. I must say, we are prone to expect a hard sell approach from a sales person. The call comes in and my guard goes up.... quite the opposite happened when we received a call from Jewels and Stewart Toyota of Corsicana. She listened. She answered questions. She offered to do more than we asked to help us make a decision from a long distance. If you are like us and don't buy vehicles very often, aggressive Salespeople can be difficult to endure. We were so THOROUGHLY IMPRESSED with the way Jewels was more of an Advocate helping us with our decision than a person focused on selling us a truck. We felt confident because she communicated so well! She made the process seamless and simple. In fact, although we have never done this before, we booked two airline tickets, and we flew into DFW. Jewels sent a driver (Rick who is a great guy) to pick us up and minutes after we arrived at Stewart Toyota we were driving back to Tennessee in our gently used Toyota Tundra ....after a quick stop in town for some Texas barbeque of course. Each of the Team members handled our transaction with integrity, dedication and even compassion. When the time comes for another vehicle, you can be sure we will contact Jewels at Stewart Toyota to find out what might be available because it just makes sense to have a personal advocate when buying a car.

This dealership is a godsend! My Grandmother, Kathy, originally bought her car from another…read moredealership that was a nightmare through and through. We knew her vehicle needed some repairs from how it was driving but after being told 3 times by the dealership that she purchased it from that there was nothing wrong with it, she didn't know what to do since obviously that dealership had zero integrity. Luckily she was referred to Toliver Dodge in Corsicana and words cannot express how amazing the experience was. Her service advisor, Jon Peeler, listened to her very intently and assured her that her concerns would be addressed with the utmost care and boy did they ever! She only had a few weeks left on her power train warranty which worried her but not after Jon and the mechanics got ahold of her vehicle. They completely rebuilt the transmission and fixed her oil pan leak along with some other needed repairs in record time and assured her that they were here to help if anything else should arise. It's sad that the dealership she originally purchased her "certified pre-owned" from would try and take advantage of an old woman like that but thankfully Toliver Dodge, Jon and his team came along and sent her into the Holidays with renewed spirit. Seriously, no matter the drive, this place deserves your business! Thank you Jon for taking such good care of my Meme!

My Experience with Brinson CDJR in Corsicana…read more I just want to share my experience with Brinson CDJR and how neglected and disrespected I've felt over the past month. I purchased my brand-new 2024 Jeep Wrangler 4xe Hybrid from Brinson about two years ago. Since then, I've experienced multiple issues with the hybrid system, along with several serious fire-related engine recalls. Unfortunately, whenever I brought these concerns to Brinson, I never felt like they were taken seriously. The recalls were performed, but I never felt like anyone actually investigated the other issues I was experiencing. About a month ago, I received another recall, this time involving the steering system. Around the same time, I noticed my transmission behaving strangely and feeling like it was slipping. I even had my husband drive the Jeep for a couple of days because I wanted to make sure I wasn't imagining it. He noticed the same thing -- something wasn't right. I called Brinson, explained everything, and specifically asked if they could keep the Jeep for a day or two to properly inspect and diagnose it. I also explained that I would need a loaner because I have no other vehicle. I was told there was a waiting list for loaners and that they would put me on it. So I waited. For an entire month, nobody called, updated me, or checked in. Last Friday, I finally called. I was told their loaners hadn't been returned, so they couldn't get me in. I completely understood that. All I asked was: "Can you let me know if you'll be able to get me in next week? If not, that's okay. I just need to know so I can take my vehicle somewhere else." I was told someone would call me back that day. Nobody called. I called again Saturday morning and spoke with a manager. I explained everything again and asked for the same simple answer. Instead, I was repeatedly told that customers weren't returning their loaners. I explained that I understood -- I just needed to know whether they could service my vehicle so I could make other arrangements if they couldn't. That's when the manager became confrontational and told me I had been playing "phone tag" with him. He pressured me to bring the Jeep in immediately so he could personally road-test it and determine whether it "even needs to be in the shop." He then told me to write his name down and come up there and talk to him. So I did. I brought my husband with me. We were upset, but our intention was simply to have the vehicle professionally inspected and diagnosed. I want to acknowledge that my husband did put his hand on the manager's shoulder and sarcastically called him "Mr. Phone Tag." We recognize that was inappropriate and take responsibility for it. However, what happened afterward was shocking. The manager threatened to call the police, told us he no longer wanted to deal with my vehicle, went inside the service area, and yelled: "No one take that car." He then left us standing outside. I immediately contacted the General Manager and explained what happened. Again, I was told someone would call the following day. Nobody called. When I called again the next day, I was essentially told: "Never come back here again." Keep in mind -- I purchased my vehicle from this dealership. I have never asked for special treatment. I simply wanted my concerns taken seriously and my vehicle properly diagnosed. If there is an issue with the hybrid system, transmission, or steering, I expect it to be investigated rather than simply completing a recall procedure and sending me home. I'm sharing this because I especially want young women and anyone who feels vulnerable dealing with dealerships to be aware of this experience. It is frustrating to feel like you need your husband or dad beside you just to have your concerns taken seriously. I chose to purchase locally because I believed supporting a local business would mean better, more personal service. Unfortunately, that has not been my experience. I know my vehicle. I know what I'm feeling when I drive it. When I tell a dealership something feels wrong, I expect them to investigate -- not make me feel like I'm the problem for asking. So yes... Great day to be a woman and have to deal with car problems. I'm not posting this to start a fight. I'm sharing what happened because customers deserve to know about my experience before deciding where to purchase or service their vehicle.

Things went tough on service...was told needed to order parts and would call me when done, I called…read morea few weeks later and finally was told when to bring it in, waited (while they ordered parts) I know, things sometimes go astray, I do understand. When all was said and done, I was in a loaner, they did the work and fixed the problem, and tried to make things right. I also understand, normally in this process only upset customers post.

My husband and I drove over three hours on Labor in holiday traffic to look at a vehicle. Not once…read moredid any of them tell us that there was a broken windshield on this vehicle and a dent not a scratch on the passenger door. If you're going to sell cars then you need to be honest with your customers. When we got there and found out they did not care. They just wanted to close early since it was a holiday. Wouldn't even work with us or talk to us about it. Just didn't care. Gas prices are not good right now to be driving six hours for nothing. Very bad customer service!

There are salespeople you buy a car from once... and then there are people like Tracy, who become…read morethe only person you ever want to buy from. Our story with Tracy began in August 2024, just days after Matt and I got married. She helped us purchase our first Corvette together, and from that very first experience we knew she was special. She didn't just make buying a car easy--she made it exciting, memorable, and genuinely enjoyable. When Matt was ready for a new truck, there wasn't even a conversation about where we were going. We went right back to Tracy. Now, just in time for our second wedding anniversary, she helped us bring home our dream 2027 Corvette Stingray. What Tracy couldn't have known is just how much this Corvette means to me. I was born in 1981, and one of my favorite family photos is of me as a baby sitting on my dad's 1955 Corvette. He still owns that Corvette today, and it has always been my favorite car in the world. Growing up, I looked at that picture countless times and listened to my dad's stories about that car. So when I opened the door to our Corvette and saw the Adrenaline Red interior, I immediately thought of my dad's. Some people see a beautiful red interior. I see my childhood. I see my dad. I see a lifetime of memories. That moment is something I'll never forget. Three vehicles later, our confidence in Tracy has only grown stronger. She is kind, honest, knowledgeable, incredibly patient, and genuinely cares about the people she helps. She never makes you feel pressured. Instead, she celebrates right alongside you, making every purchase feel personal and exciting. I also want to recognize Ryan Hembd in finance. He made what is usually the most stressful part of buying a vehicle feel effortless. He was professional, patient, thorough, and made the entire process smooth from beginning to end. Together, Ryan and Tracy created an experience that was seamless from start to finish. In today's world, exceptional customer service is rare. People like Tracy are even rarer. We've now trusted her with three vehicle purchases, and there is no higher compliment we can give than this: When it's time for our next vehicle, we won't be looking for a dealership--we'll be looking for Tracy. To everyone at Chevy GMC of Corsicana, thank you for creating a team and an experience that customers genuinely want to come back to. But most of all, thank you, Tracy, for being part of some of the biggest milestones in our lives--from our first Corvette after our wedding... to Matt's truck... and now to the Corvette that celebrates our second wedding anniversary and brings a lifelong dream full circle. You didn't just help us buy three vehicles--you helped create memories we'll carry with us for the rest of our lives. Thank you for becoming part of our family's story. With heartfelt gratitude, LeAnn & Matt

This is our second negative experience in only two visits to the service department…read more Our first experience involved a replacement key that took over two months to obtain, despite me having to repeatedly call for updates and follow up on the status. Unfortunately, our second experience has been even more frustrating. We brought our vehicle in for an issue with the air-ride suspension, and we were told that the problem was not covered under warranty. Based on what we were told, the diagnosis appears to have expanded the repair well beyond the actual issue, resulting in a significant customer-pay repair. What is especially concerning is that the technician admitted that some of the parts being replaced did not necessarily need to be replaced, but that "this is what GM recommends." That is difficult to accept as a customer, particularly when the additional parts and labor are being charged to us rather than covered under warranty. From a customer's perspective, it is very difficult to have confidence in a warranty diagnosis when the recommended repair becomes substantially more expensive and includes parts that the technician acknowledges may not actually be necessary. After two visits, we have unfortunately experienced poor communication, excessive delays, and now a repair diagnosis that we strongly question. We expected much better service and transparency from a Chevrolet dealership. At this point, we will be taking the matter further and seeking a second opinion before authorizing this repair.