2022 is a time that lets Auto Dealers be as heavy handed, unresponsive, and deceptive as they chose…read moreto be. During a thee week effort to find a new commuter car, I dealt with 20+ Kia and Toyota Dealers. I ran into one honest Kia Dealer, who would sell me a base model Forte for $28K. Also, one honest Toyota dealer, who would sell me Corolla L, for $29K, when it came in. Both of those prices include a market adjustment over $5K. At least the told me, before I drove there. On my way to the metro, I passed Stewart, because they didn't have any new Corollas, when I was looking. On my way home, I stopped. The first person I met, was the General Manager. I told him the story. He thanked me for being there, and promised this would be different. He promptly paired me with Brandon, my Salesman. They didn't have the car I wanted. They promised to call, at Noon, when they had their allocation. When called, Brandon took a deposit over the phone, ensuring my car was reserved. My car came in. The deal we discussed, before there was a car, was honored. My trade appraisal was more than fair. No unwanted dealer add ons were forced upon me. I was in and out. From the moment I walked in, until I drove away in my new car, the Stewart Team did everything they said they would. In the future, if Toyota makes a vehicle that fits my needs, and Stewart has it, I'll buy it. Thank you very much!

Spoke to a man about a tire quote to see if it was still good…read more First he couldn't get my name right And I couldn't hardly understand him and he was short with me and somewhat rude Then he proceeds to tell me I have to pay upfront which I've been a customer here Along time and never been asked to pay upfront Then he switches me to someone else to pay and hangs up on me This man doesn't need to be interacting with customers You lost me because of how I was treated and spoken to

Watch and question their numbers. Typical shady dealership trickery changing the numbers hoping you…read morewon't notice, playing games like trying to pressure you into putting money down when you don't need to, continuing to negotiate after the deal, and even giving the old "I'm probably going to get fired for this" line to which I laughed out loud. My wife and I arrived knowing the exact vehicle we wanted to purchase. Spoke with a polite, knowledgeable, and relatable salesperson. Worked a deal on a $91k MSRP for just under $61k after trade and add ons. So we had plenty of equity to get the financing done. Salesperson said everything looked great and moved me to finance where things went off the rails. Typical finance guy that tries to act hard-nosed and "is what it is" so you'll think you don't have options and you won't negotiate. He reads me my approval and tells me the monthly payment. I of course told him no, that's over $200 a month more than it should be. He tells me my credit must have been good before but not now and that the interest rate would be much higher than before. I told him I knew rates are higher now but his rate was far higher than what it should be. We all know the dealership makes money of our interest rate so that's the usual tactic. Then he told me I needed to put some money down to get the rate lower. I told him that wasn't happening. He continued to pressure me to do so and I repeatedly told him no. I had an auto loan calculator open on my phone and started running numbers. I noticed even at the interest rate he stated, then numbers didn't make sense. I asked him what the total finance amount was and he gave me a number just over $64k. That was over $3k more than the deal the salesperson and I had agreed on. When I called him out on it he left the room and said he'd find out what happened. The correct amount was right there in front of him on the deal sheet. He was either doing something shady and hoping I wasn't going to question it, or the guy just doesn't know how to enter numbers into the computer. To me it was obvious some shady stuff was going on. He came back in and put in the correct numbers. He still came up way off from what the payment should be and again pressured me to put money down. He then began trying to negotiate the payment "I'd be good with". I stood my ground and told him I had a 4.5 hour drive home so I needed to hit the road. When I walked out I was met by the salesperson and his manager. I told them we couldn't make it happen. They then tag teamed up, pressuring me and telling me how they were already losing money on the deal and how much vehicle I was getting for my money. (Two days later I saw they posted my trade in for over $27k when they gave me $21k for it. I know the business and that doesn't bother me but to tell me they are losing money on the deal is just a huge lie.) Both were talking over each other I'm sure just trying to confuse and overwhelm me. They then started trying to negotiate a payment that would work for me. I caved a bit and went up $25 per month. The manager said he'd make it happen and head to the finance office saying "I'll probably lose my job for this" to which I laughed loudly and said "you're not going to lose your damn job". He returned and said they had it worked out. I went back into finance and finished up the deal. In the end I didn't feel great about it because I know they still got over on me a bit but it was a deal I could live with. So after that I just put on a smile and played nice to get delivery wrapped up and get headed home. The salesperson had said they would hand wash the vehicle and fill it up. When he brought it around it had been washed. Once I left, I looked down and saw less than a 1/4 tank of fuel. So I guess they saved themselves the cost of a tank of fuel too. My summary. Upon arrival I really thought I had found a smaller dealership that would be different than the big city high pressure places. I was wrong. They are just as shady in their practices. I would have stayed home and done business with my local dealership that I trust and normally deal with but the vehicle I purchased was a limited edition and my local dealership was not allocated one. Trust me, there are still dealerships like my local one that will be straight forward with you and never once pressure you or take you out of your comfort zone. Brinson is not one of those. Hope they made enough on the deal to justify losing repeat business. I won't be back.

1 month later and still no follow up. I now Cannot rely on my TPMS. Tire pressure now is a constant…read moreworry for me.

This is the worst Ford dealership in the state of Texas. From the owner to the mechanic, this…read moreplace has zero integrity. They lack the knowledge and the tools to properly repair your vehicle. They caused my motor to turn into a grenade, and then tried blame me. I was forced to tow my vehicle to another dealership to find these clown's mistake. Then I had to take them to court to recoup my money. Do yourself a favor and avoid the headache. I've had better experiences at Jiffy Lube. I wouldn't let these guys rotate my tires.

We picked up our new Ford F250 today. Couldnt be more pleased with experience with our salesman,…read moreShaun. He was friendly, knowledgeable, and efficient. Very patient with our questions, too. would definitely recommend Shaun if you want a pleasant buying experience.

I've visited this dealership a couple of times now. I was always greeted promptly. The sales staff…read moreis friendly, helpful, and not overly-aggressive. During my first visit, I was informed that the vehicle I was interested in was unavailable (I had checked their online inventory before visiting). I was told that if I wanted a specific car they could order it and have it by the next day for me. Although I wasn't ready to "order" a car just yet. I revisited the dealership a few days later. I had received an email showing a vehicle I might be interested in. Again the vehicle was not available. This time the salesperson offered to drive the car to me the next day and presented me with an attractive price on the vehicle. I understand the nature of businesses in smaller towns so I appreciate the attention to the matter. The inventory in smaller town dealerships must be somewhat smaller than in larger cities. But the fact of the matter is this dealership is willing to take the extra steps to help facilitate the sale. This shows me that the dealer does value my time as a customer. Now back to the vehicle purchase... I'm looking forward to checking out the vehicle when the representative comes to visit. It looks like what I'm looking for and the pricing seems competitive! I'll follow up and let you know how it goes!

This dealership has changed ownership. It's too bad. The other owners were much better. It was a…read morenightmare to get ahold of the finance department to ask a simple question. Since it was Saturday, a salesman told that they were really busy and they probably wouldn't get back to me till Monday. I left 2 messages. It's been a week and no call. I was looking to buy another truck, but if this is the way they treat customers...no way!